Total 1,274 support analyst job vacancies

• Gather, analyze, and document business requirements for Trade Finance products and processes, including Letters of Credit (LC), Bank Guarantees, Documentary Collections, and Open Account Trade transactions.
• Collaborate with business users, operations teams, and technology stakeholders to translate business requirements into functional specifications and system enhancements.
• Support requirement workshops, gap analysis, process mapping, and user acceptance testing (UAT) to ensure successful project delivery.
• Assist in the implementation and support of Trade Finance systems, ensuring alignment with business, regulatory, and operational requirements.
• Analyze trade transaction workflows, identify process improvement opportunities, and recommend solutions to enhance efficiency and controls.
• Prepare business documentation, test cases, user guides, and project status reports while providing ongoing support during system releases and production deployments.

Job Summary

We are looking for a Data Analyst to drive end-to-end analytics for Anti-Financial Crime projects in a reputed bank . This role blends strong analytical and data science capabilities with compelling storytelling, documentation excellence, and stakeholder leadership. You will work extensively on Hadoop Big Data, design analytic workflows, build ML models (including unsupervised techniques), and translate insights into meaningful business impact.

Mandatory Skill-set

• Bachelor’s/Master’s in Data Science, Statistics, Computer Science, Mathematics, Economics, or related fields;
• Must have 3+ years in Data Analytics, including exposure in Banking/Financial Services;
• Must have hands-on experience with Qlik Sense and Big Data tools;
• Strong expertise in SQL, Python ( Pandas, NumPy, Scikit-learn ) and PySpark;
• Strong understanding of machine learning, including unsupervised models;
• Excellent communication, consulting, slide creation, and stakeholder storytelling skills.

Desired Skill-set

• Certifications in Data Science, Cloud Technologies, or AML/Compliance;
• Experience in customer segmentation, anomaly detection, and analytics for financial crime;
• Understanding of model risk and regulatory expectations for model governance.

Responsibilities

• Analyze and work with business units on reported issues/queries relating to compliance surveillance systems;
• Process and analyze data related to AML/CFT investigations;
• Tuning and optimization of compliance surveillance systems;
• Tuning and optimization of Machine Learning Models in Compliance;
• Participate in compliance projects for compliance surveillance systems support and support in processing analytics data;
• Demonstrate proactive learning and adaptability to stay informed about regulatory changes and advancements in compliance technology;
• Effectively manage time and prioritize tasks to meet deadlines while maintaining high-quality outputs.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C563

Job Responsibilities

• Build a solid understanding of B2B processes across SMBs, large corporations, and educational institutions.
• Document current and future state processes, capturing regional nuances with precision.
• Participate in stakeholder workshops, gathering and recording business requirements.
• Produce analytical deliverables — including process maps, gap analyses, and requirement
• documents to support program activities.
• Assist with data readiness for system rollout, including preparation and validation of migration data.
• Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements.
• Support change management and training activities, including preparing training materials and reference content for future state processes.
• Keep your manager informed on progress, escalating blockers and risks.

Skills required

• Exposure to a B2B selling environment; experience in consumer electronics is a plus.
• Background in a business analyst or process-oriented role, with some exposure to CRM or enterprise systems; familiarity with Salesforce is a plus.
• Experience contributing to business requirement documents.
• Ability to work independently while proactively seeking guidance when needed.
• Collaborative and adaptable working style with a willingness to learn..
• Clear written and verbal communication skills, with an ability to tailor outputs to different audiences.
• Background or interest in AI solutions.

Education & Experience

• BS or equivalent degree in a discipline related to the role, with 4–6 years of relevant experience.

Role Overview

We are looking for a motivated individual to join Lighthouse Canton’s Asset Management team as an Analyst. This is a broad, generalist role designed to provide early exposure to two complementary pillars of how a modern asset management business is run: business strategy and business finance.

The Analyst will work directly with the Business Manager and, where relevant, the CEO of Asset Management, supporting a range of initiatives spanning market research, financial analysis, performance tracking, and project execution. The role is well-suited to someone who is eager to learn, comfortable with numbers and structured thinking, and keen to build a career at the intersection of investments, operations, and business building.

Duties and Responsibilities

• Assist in market research, competitiveanalysis, and business assessments to support strategic decision-making
• Support the evaluation of new businesslines, product launches, and other strategic growth initiatives
• Assist in preparation of presentations, briefing notes, maintaining and updating internal financial dashboards, business performance trackers, analytical outputs and management reports for senior leadership discussions
• Coordinate with internal teams(investments, operations, finance, compliance, technology) to assist in the execution of cross-functional projects
• Support the Business Manager and CEO on strategic planning activities, governance processes, and ad hoc special projects
• Research and summarise developments in the asset management industry, regulatory landscape, and competitive environment
• Assist in developing and tracking KPIsacross asset management business lines and initiatives
• Coordinate with internal finance and operations teams to ensure accuracy and completeness of financial records
• Work with technology teams to understand and optimize systems, tools, and workflows supporting the asset management business

Qualifications

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or a related discipline
• Fresh graduates or candidates with up to 1 year of relevant internship or work experience in financial services, asset management, or investment-related roles
• Strong academic record; demonstrated quantitative or analytical aptitude
• Exposure to financial modelling or data analysis tools is an advantage
• Good written, verbal communication and presentation skills

Key Competencies

• Analytical mindset with a structured approach to problem-solving
• Intellectual curiosity and eagerness to learn in a fast-paced professional environment
• Attention to detail and a conscientious, ownership-driven approach to work
• Team player with good interpersonal and collaboration skills
• Organised, detail-oriented, and able to manage multiple tasks simultaneously
• Ability to handle confidential information with discretion and professionalism
• Proactive attitude with a willingness to take initiative and contribute beyond a narrowly defined remit

About the Company

A prominent global provider of diverse insurance and risk solutions.

About the Job

• Assist in conducting daily screening of client profiles, payments, and transactions against international sanction lists.

• Evaluate and investigate potential sanction alerts, escalating true matches to senior compliance management for review.

• Help maintain and update internal compliance databases, ensuring accurate records of all screening outcomes.

• Support the team in reviewing policy documentation to ensure alignment with evolving local and global regulatory standards.

• Prepare routine compliance reports and documentation for internal audits and regulatory submissions.

Skills and Requirements

• A university degree in Law, Business, Finance, or a relevant academic field.

• Up to 2 years of experience in compliance, anti-money laundering (AML), or sanctions screening, preferably within insurance or financial services.

• Familiarity with major global sanction frameworks, such as OFAC, UN, and local regulatory requirements.

• Strong analytical mindset with keen attention to detail when reviewing complex data.

• Effective communication skills to collaborate efficiently with internal legal and operational teams.

To apply online please use the 'apply' function.

(EA: 94C3609/ R24124496)

Southern Ridges Capital

Southern Ridges Capital is a multi billion dollar global macro hedge fund with a track record of over seven years of delivering high risk adjust returns through fixed income, currency, commodities and equities trading.

We believe in cultivating a strong, collaborative culture where people are empowered to learn, grow, and do their best work. We are committed to mentoring early-career professionals and giving them the tools, exposure, and guidance to succeed in a dynamic and intellectually challenging environment.

_________________________________________________________________________________________________________________________

Who We’re Looking For

What You’ll Do

The Rates Strategist will support idea generation, trade structuring, building monitors, tracking markets across global rates complex for the investment team. This role involves analysing economic data, yield curves, fixed-income markets, and policy developments to produce actionable insights. The strategist will collaborate closely with the CIO and the investment team to deliver high quality analysis and trade ideas.

Your key responsibilities will include:

• Monitor and analyse global interest rate markets, including bonds, swaps, money markets, and related derivatives
• Track macroeconomic indicators, central bank policies, and geopolitical events to assess implications for rates markets
• Conduct yield curve analysis, term premium decomposition, and scenario modelling
• Contribute to daily, weekly, and thematic research publications
• Develop relative value and directional trade ideas in rates markets
• Support internal discussions on market positioning, risk themes, and strategy recommendations for clients
• Build and maintain analytical models, dashboards and tools to support systematic screening and idea generation (e.g., curve fitting, regression models, PCA, scenario simulators)
• Manage time series data, Bloomberg extractions, and automated reporting tools
• Work with quant/technology team to enhance data pipelines and dashboards
• Partner with portfolio managers to assess market dislocations, liquidity, and positioning

_________________________________________________________________________________________________________________________

Who We’re Looking For

• Bachelor’s or Master’s degree in Economics, Mathematics, Statistics, Engineering, or related field
• 2–5 years of experience in a financial market role (research, trading, strategy, economics, quant, or related), with a deep understanding of interest rate derivatives and fixed income securities
• Strong understanding of macroeconomics and central bank policy frameworks
• Proficiency in Excel; familiarity with Bloomberg and programming knowledge in Python/R/SQL
• Strong writing skills and ability to communicate complex market topics clearly
• High attention to detail and ability to work in fast paced environments

_________________________________________________________________________________________________________________________

Why Join Us

At Southern Ridges Capital, you will work closely with the investment team, and you will have the opportunity to contribute to real investment decisions and view your impact. You will gain a wider experience and better understanding of the investment world working in a close knit and collaborative setup like ours.

Our client, a reputable energy and commodities trading MNC, is seeking a Biofuels Analyst to join their growing sustainability and low-carbon fuels team.

The Biofuels Analyst will work closely with Traders and internal stakeholders across regions to support the compliance and certification framework for biofuels trading activities. The role will focus on Chain of Custody (CoC) management, Mass Balance reconciliation, and sustainability documentation, ensuring alignment with global regulatory and certification standards. Reporting to the Manager, the incumbent will play a key role in supporting annual sustainability audits and ongoing regulatory compliance for renewable fuels transactions.

Successful candidates can expect to join a fast-paced yet collaborative trading environment, with exposure to both commercial and regulatory aspects of the biofuels value chain.

REQUIREMENTS:

• Bachelor’s degree in Environmental Science, Engineering, Business, or related discipline
• No experience is required as training will be provided however, applicants should have internship/working experience within Oil & Gas/ Energy Trading house
• Strong attention to detail and willingness to handle high-volume regulatory documentation and certification paperwork accurately
• Familiarity of with sustainability certification frameworks (e.g. ISCC, RSB, or equivalent) and/or exposure to Chain of Custody processes will be an advantage
• Strong communication skills, with the ability to collaborate effectively with overseas stakeholders and cross-functional team

Job Objective:

Analyze and translate business, regulatory, and analytics requirements into scalable data and solution designs. Drive effective stakeholder communication, effort estimation, and validation processes, while enabling data architectures and curation strategies that support reporting, analytics, and AI/NLP-driven use cases.

Responsibilities:

• Perform detailed effort estimation for projects and change requests.
• Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner
• Review and approve test strategies, functional test cases, and data validation approaches.
• Translate business and compliance requirements into NLPenabled analytical use cases, such as: Text classification and categorization, Entity extraction, Risk indicator identification, Summarization of alerts, cases, or documents
• Translate business, regulatory, and analytics requirements into logical data layering and curation strategies that support reporting, analytics, and AI/NLP use cases

Requirements:

• Experience in analyzing business and regulatory requirements and translate them into scalable solution designs.
• Ability to review and approve test strategies, functional test cases, and data validation approaches.
• Ability to design data architectures supporting NLP and AIdriven analytics, including ingestion, curation, and governance of unstructured data within Data Lake, Data warehouse platforms. 
• Strong understanding of data architecture principles and data modelling techniques for designing scalable and efficient data solutions.
• Experience in supporting AI and NLP use cases through data preparation, integration, and optimisation of data pipelines.
• Proficiency in testing, data validation, and quality assurance processes to ensure data accuracy, consistency, and reliability.
• Excellent stakeholder management and communication skills, with the ability to gather requirements and translate business needs into technical solutions.

ROLES & RESPONSIBILITIES:

Due to continuedbusiness expansion, the firm is seeking to appoint a suitably qualifiedprofessional to join the operations team in a newly created position. Thisindividual contributor role reports directly to the COO/Senior OperationsManager and will work in close collaboration with other members of theoperations function.

JOB DESCRIPTION:

-       Ensure that trades are bookedand processed in the OMS/PMS system in line with expectation

-       Daily reconciliation ofposition and cash

-       Liaising with primebrokers/fund admin on cash and position breaks

-       Executing monthly swap resetsand monitoring against broker data

-       Tracking/Monitoring ofcorporate actions/elections

-       Margin and cash management withvarious counterparties

-       Participate and supportautomation projects, process and workflow enhancement

-       Work closely with internalstakeholders as well as external stakeholders (i.e Prime Brokers and FundAdmin)

-       Any other duties as assigned

REQUIREMENTS:

-       Degree with minimum 2-5 yearsof experience in the back & middle office operations of hedge fund/longonly
funds/fund admin/ middle office service providers

-       Analytical mindset and able toprioritise with good time management

-       Experience/exposure to projectmanagement / process enhancement

-       Strong communication &interpersonal skills

-       Prefer systems Knowledge inPMS, Bloomberg and matching systems i.e Traiana/CTM (optional)

-       A team player who is also a self-starter

Experience: 6-9 Years
Role: Process Analyst

Responsibilities:

·         Drive process improvement across Technology Delivery, critically evaluate current Software Development Life Cycle (SDLC) methodologies spanning Agile, traditional Waterfall, and hybrid delivery models to eliminate bottlenecks and reduce administrative overhead.

·         Conduct rigorous assessments of end-to-end technology delivery lifecycles, from architecture and requirements gathering through to CI/CD, testing, and release management.

·         Implement structural changes to streamline delivery workflows and reduce overall time-to-market.

·         Design and manage a comprehensive stakeholder feedback ecosystem.

·         Utilize advanced Microsoft Excel capabilities (e.g. complex arrays, dynamic data modelling, and pivot tables) to quantify qualitative feedback, track operational metrics, and pinpoint root-cause friction within delivery pipelines.

·         Orchestrate and moderate cross-functional alignment sessions encompassing engineering, business, and compliance stakeholders.

·         Drive meticulous agenda design, objective setting, conflict resolution, and consensus on process solutions.

·         Synthesize intricate process mechanics, risk controls, and performance metrics into polished Microsoft PowerPoint presentations.

·         Deliver executive-grade narratives to secure strategic buy-in from senior leadership and technology steering committees.

·         Champion Lean IT and Six Sigma principles to systematically identify and eliminate waste across all software engineering workflows.

·         Ensure all optimized frameworks align strictly with Technology Risk Management (TRM) guidelines and internal audit requirements.

Requirements:

Education:

·         6-8 years of proven track record in technology process improvement, IT governance, or technology transformation within the financial services sector or complex corporate environments.

·         Around 10-12 years of total work experience.

• Prior tenure at a top-tier management or technology consulting firm is considered a significant advantage.

Essential:

·         Deep, practical understanding of enterprise-scale software engineering and SDLC mechanics.

·         Proven capability in managing the complexities of diverse delivery ecosystems, particularly the integration of modern Agile practices within heavily regulated environments.

·         Demonstrated application of Lean Process Management and Six Sigma frameworks.

·         Advanced interpersonal acumen with a demonstrated ability to navigate highly matrixed organizational structures, manage resistance to operational change constructively, and influence outcomes without direct authority.

·         Exceptional capability in leading high-stakes workshops, ensuring rigorous logistical preparation, active moderation, and the delivery of definitive, actionable outcomes.

·         Expert-level proficiency in leveraging data analysis to inform operational strategy.

• Ability to construct sophisticated executive communications that drive decision-making at the highest levels of the organization.

Key Skills:
·        SDLC ProcessImprovement (Agile / Waterfall / Hybrid)

·        Lean Process Management/ Six Sigma / Value Stream Mapping

Advanced Microsoft Excel and Microsoft PowerPoint

Key Responsibilities:

Position Overview:

We are currently seeking Chemical Plant Laboratory Analyst to join our team at a chemical manufacturing facility located in Singapore, Jurong Island. The ideal candidate should have 1-3 years of relevant experience in chemical plant laboratories. Specific expertise in Rubber, Solid, Slurry, and Gas Chromatography analytical techniques will be preferred.

Responsibilities:

Analytical Testing: Perform routine and non-routine analysis of raw materials, intermediates, and finished products using Rubber, Solid, Slurry, and Gas Chromatography techniques to ensure adherence to quality specifications.

Instrument Operation: Operate and maintain laboratory instruments and equipment, including chromatographs, spectrophotometers, balances, and other analytical instruments.

Sample Preparation: Prepare samples for analysis by following established protocols, including sample extraction, dilution, filtration, and other sample preparation techniques.

Data Collection and Analysis: Record and interpret test results accurately, maintaining detailed and organized documentation of laboratory activities and data.

Method Validation: Assist in the development and validation of new analytical methods or modification of existing methods to improve efficiency and accuracy.

Quality Control: Follow established quality control procedures to ensure the reliability and accuracy of laboratory results, including proficiency testing and equipment calibration.

Safety and Compliance: Adhere to all safety protocols and procedures, maintaining a clean and safe working environment. Comply with regulatory requirements and standard operating procedures.

Troubleshooting: Assist in troubleshoot instrument or method-related issues, working collaboratively with laboratory staff and technical support to resolve problems.

Equipment Maintenance: Assist in routine maintenance, calibration, and troubleshooting of laboratory instruments, ensuring their proper functioning and accuracy.

Inventory Management: Assist in the inventory management of laboratory supplies, chemicals, and reagents, ensuring an adequate supply for ongoing operations.

Continuous Improvement: Actively participate in continuous improvement initiatives, suggesting and implementing process improvements and efficiency enhancements.

Qualifications:

Education: Diploma in Chemistry, Chemical Engineering, or a related field is preferred.

Experience: 1-3 years of experience working in a chemical plant laboratory, preferably in the manufacturing industry, with hands-on experience in Rubber, Solid, Slurry, and Gas Chromatography analytical techniques.

Detail-Oriented: Excellent attention to detail and accuracy in performing laboratory tests, documenting results, and following standard operating procedures.

Team Player: Capable of working effectively within a multidisciplinary team environment, collaborating with colleagues and communicating results and issues clearly.

Adaptability: Ability to work in a fast-paced environment, managing multiple tasks and shifting priorities effectively.

Job Focus:

We are looking for a System Analyst to support the enhancement and maintenance of internal systems. Reporting to the Head of IT, this role is responsible for customizing enhancing internal systems to support evolving business needs.

Job Responsibilities:

• Analyse, design, develop, test, and implement system enhancements and applications
• Work closely with cross-functional stakeholders to gather requirements and understand user needs for system changes
• Prepare detailed documentation, including requirements, process flows, and technical specifications
• Design and implement modifications to existing systems, ensuring smooth integration and adherence to best practices
• Support in-house applications and provide post-implementation support, including user guidance during system transitions

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Min 3 years of experience in software development, preferably in Microsoft .NET (C#,VB.NET, MVC) and SQL
• Strong analytical, problem-solving, and project management skills
• Good communication skills with the ability to collaborate effectively and work under pressure to meet deadlines

Thank you for your interest in this role. Please note that only shortlisted candidates will be contacted.

Registration No. R1985319

EA License No. 25C2698

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Trade Processing Analyst, you will be responsible for managing the end-to-end process of trade transactions within an investment management environment. Your day-to-day activities will involve monitoring trade flows, confirming bookings, handling cancellations or amendments, instructing counterparties and custodians, and ensuring accurate FX netting. You will collaborate closely with various internal departments—such as Investment Managers, Legal, Risk Management—and external partners including brokers and custodians..

• Undertake daily transaction processing duties while providing coverage during periods of high volumes or unexpected absences, ensuring continuity and reliability within the team.
• Follow defined standards, procedures, and policies meticulously, identifying potential efficiencies that can enhance operational effectiveness.
• Meet all deadlines and deliverables consistently, both individually and as part of a co-operative team environment.
• Escalate exceptions and issues promptly to relevant leaders, ensuring timely resolution and maintaining trust across departments.
• Review processes and procedures regularly to identify areas for improvement that maximise efficiency and effectiveness within trade operations.
• Develop positive working relationships with other departments such as Investment Managers, Legal, Risk Management, Distribution, Finance, HR, as well as third-party service providers.
• Monitor trade flow closely to confirm successful processing of transaction bookings, cancellations, amendments, and ensure necessary instructions are sent to counterparties and custodians.
• Ensure FX netting processes result in eligible FXs being closed efficiently with netting trades instructed appropriately.
• Confirm all trades accurately and ensure they are successfully sent to market; check and authorise supporting documentation when required.
• Resolve breaks and failing trades promptly by liaising with internal teams and external groups; investigate debit interest or claims thoroughly for validation.

What you bring:

The ideal candidate for the Trade Processing Analyst position brings proven experience from either an investment management firm or an investment bank. Your expertise covers trade instruction protocols—from confirmations through settlements—and extends across multiple instrument types including those found in emerging markets.

• Minimum of 4 years’ relevant experience in transaction processing within an investment management firm or an investment bank is required for this role.
• Comprehensive knowledge of trade instruction processes including confirmation protocols, fails management, settlements procedures is essential.
• Robust understanding of all instrument types with particular familiarity with emerging markets enhances your suitability for this position.
• Competence in using data-rich systems such as portfolio accounting platforms along with industry standard infrastructure is expected.
• Excellent Microsoft Office skills allow you to document processes clearly and communicate effectively across departments.

What sets this company apart:

This investment management firm stands out for its unwavering commitment to creating an inclusive workplace where every team member feels supported. Employees benefit from flexible working opportunities that accommodate personal needs while promoting work-life balance.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

As a Principal Data Operations Analyst, you will leverage your deep expertise to support assigned departments or countries by driving process optimization and system enhancements. Your primary goal will be to ensure operational efficiency, effectiveness, and flexibility while adhering to SOPs. You'll collaborate across functions and regions, offering expert solutions to complex issues and ensuring continuous process improvement.

Main responsibilities:

• Responsible to design, establish, implement and prepare documentation for the projects or respective production processes/procedures/country specifics, ensuring expected quality and delivery timings are met. 
• Implement solutions that translate into standardization and process efficiency while balancing local BAU needs 
• Act as a single point of contact regarding tools and processes enhancements, including communication and follow up with countries. 
• Provide expertise in the respective platform/process area  
• Responsible to set up and get all training delivered to the team members on time with the respective quality 
• Drive a continuous process to enrich training base and make it more effective. 
• Asses the team members and work to fulfil the knowledge gaps. Ensure that teams operate with level of knowledge required.  
• Propose improvement of processes, through automation, innovation and convergence.  
• Support transformation and optimization of production processes and ensure SOP compliance. 
• Support and organize the execution of new client solutions 
• Answering technical questions and issues resolution 
• Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified. 
• Building and support documentation for best practices and country knowledge  
• Develop skills by attending workshops and training sessions 

Being part of SME community, share knowledge around Operational key topics working closely with Enablement.  

• Drive Specific Topic within SME initiatives being a Champion 
• Organise Training Sessions 
•  Attend & Actively Participate in Training Sessions 
• First Point of Contact for inquiries 
• Provide constructive input to Process Owners / Coordinators and Managers / Team Leads to optimize / improve Operations effectiveness 
• Being a team member create a culture of engagement, inclusion and innovation