Total 3,127 Full-time support advisor job vacancies

Key Responsibilities

Helpdesk & End-User Support

• Provide first- and second-line support via phone, email, ticketing system, and in person.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows, macOS, Linux, and Microsoft 365business applications.
• Escalate complex issues to senior engineers or regional IT teams as needed.

Onboarding & Offboarding

• Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
• Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
• Coordinate door access card activation/deactivation with HR and building management.
• Conduct IT orientation sessions for all new hires.

Office Infrastructure & AV

• Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays).
• Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues.
• Coordinate with facilities for cabling, electrical, UPS, and server room upkeep.
• Support hot-desking and hybrid work setups (docking stations, shared peripherals).

Asset & Vendor Management

• Maintain a complete IT asset register — tracking assignments, warranties, and lifecycle for all HQ devices.
• Manage software licensing, SaaS access provisioning, and renewals.
• Liaise with local IT vendors on hardware repairs, maintenance contracts, and procurement quotations.

Security, Compliance & Continuity

• Enforce endpoint security policies — antivirus, disk encryption, OS patching, and MDM for mobile devices.
• Support IT audits, access reviews, and compliance documentation.
• Maintain backup systems and contribute to the Singapore IT Disaster Recovery plan.
• Document IT runbooks, SOPs, and maintain a local IT knowledge base.

Reporting & Governance

• Prepare monthly IT reports on ticket volumes, SLA performance, and asset status.
• Participate in regional IT meetings to align HQ operations with China and India teams.

Required Qualifications

• Minimum Diploma in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support / helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Proficiency in Mandarin is required to liaise directly with our China-based IT team on technical matters.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft (MD-102 / Azure), ITIL, or CCNA.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
• Knowledge of cloud platforms(Azure, AWS, Google Workspace).
• Experience supporting remote/hybrid work environments.

Key Skills& Competencies

• Patience and a customer-first attitude.
• Ability to prioritize and manage multiple tasks under pressure.
• Strong attention to detail and documentation habits.
• Able to manage priorities independently while collaborating effectively across regional teams.
• Willingness to learn and adapt to new technologies.

Work Conditions

• May require occasional on-call support, after-hours work, or travel between office locations.
• Occasional lifting of IT equipment (up to 15 kg) may be required.
• Act as a bridge for communication and coordination between the China and India IT teams, facilitating smooth collaboration across regions and time zones.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.

• Hardware & Asset Lifecycle:

  • Manage the complete asset inventory and conduct regular audits.

  • Perform hands-on hardware repairs and upgrades (RAM/SSD).

  • Coordinate procurement and delivery for the Malaysia office and other regional branches.

• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.

• Endpoint & Security Management:

  • Ensure all endpoints are compliant with Group Policy and joined to the AD.

  • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

  • Coordinate with HQ on security incident response and threat mitigation.

• Server & Infrastructure Maintenance:

  • Perform regular server updates, patching, and performance tuning.

  • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.

• Technical Proficiency:

  • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

  • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.

  • Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

  • Security: Experience with EDR tools, vulnerability scanning, and endpoint security.

• Soft Skills:

  • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

  • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ

1. Handling of customers complaints and issues

2. Provide quotations for all service repair works

3. Monitor the progress of repair/service and keep customers updated on the repair service issues

4. Liaise with Service operation/technicians for all repair/customer service issues

5. Liaise with suppliers for parts purchases and assist in inventory of spare parts

6. Assist Operation Manager/Director in all service related matters, including the planning and allocation of service resources

7. Coordinate with customers for technical issues to meet customer technical requirements

Manage and maintain the company's IT infrastructure, including servers, computers, networks, printers, and communication systems.

Provide technical support and troubleshooting assistance to employees regarding hardware, software, and network-related issues.

Monitor system performance and implement improvements to optimize efficiency and reliability.

Install, configure, and maintain operating systems, business applications, and security software.

Manage user accounts, access controls, email systems, and data security policies.

Develop and implement IT policies, procedures, and best practices.

Ensure data backup, disaster recovery, and business continuity plans are in place and regularly tested.

Monitor cybersecurity threats and implement preventive measures to protect company systems and data.

Coordinate with external IT vendors and service providers for system maintenance and technical support.

Evaluate and recommend new technologies, software solutions, and IT equipment to support business growth.

Maintain IT asset inventory and oversee procurement of hardware and software.

Prepare IT-related reports, budgets, and system documentation for management review.

Train employees on IT systems, cybersecurity awareness, and technology best practices.

Ensure compliance with company policies and applicable data protection regulations.

• Provide basic technical support for desktops, laptops, and office IT equipment.
• Assist users with troubleshooting hardware and software issues.
• Install and set up computers, printers, and common applications.
• Respond to support requests via email, phone, or ticketing system.
• Ensure smooth day-to-day IT operations for employees.
• Support network connectivity issues such as Wi-Fi and VPN access.
• Maintain records of issues and solutions for future reference.
• Coordinate with IT teams or vendors for complex problem resolution.
• Perform routine system checks and updates.
• Deliver friendly and professional support to end users.

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

The Sales Admin Executive will be responsible for providing administrative support to the sales team and ensuring timely and accurate processing of sales orders. The candidate should have experience working with SAP.

Key Responsibilities:

• Process sales orders in a timely and accurate manner, ensuring all orders are fulfilled in accordance with customer requirements.
• Work closely with the sales team to provide administrative support, including preparing quotations, proposals and invoices.
• Coordinate with logistics and warehouse teams to ensure timely delivery of goods to customers.
• Maintain accurate records of all sales transactions and ensure data integrity in SAP.
• Generate reports and analyze sales data to provide insights to the management team.

Requirements:

• At least 3 years of experience in a sales administration or similar role.
• Strong proficiency in SAP.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as part of a team.
• Excellent communication and interpersonal skills.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Job:

Supporting operations and maintenance for e-HR (Enterprise Human Resource) system.

Role:

• Ensure smooth operation of existing systems under the e-HR project and successful implementation of any upgraded software and hardware components.

• Liaise and work with the appointed teams, contractors, service providers, third parties and appointed personnel in the course of delivering the project activities.

• Monitor and ensure system adhere to applicable standards, policies and directives.

• Perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews.

• Support and work with the company in managing the company's system audits.

• Manage and maintain all development, configuration and documentation in accordance to the company’s quality standards.

• Manage Vulnerability Assessment (VA) activities, and work with the company's appointed contractor to rectify all issues identified.

• Provide project status reporting on a regular basis.

• Manage remediation for obsolete system components.

• Manage the retirement and disposal of obsolete system components.

• Assist the team for any experimentations, researching, testing and evaluation.

Incident Management

• Manage system support issues to resolve all defects that are reported.

• Respond to incidents and problem reports in accordance to company's stipulated Service Level Agreement (SLA).

• Lead investigation and liaise with required stakeholders on resolution of problem.

• Provide timely updates to user management and company on incidents/problem investigation.

• Provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user.

• Perform defect trend analysis to address recurring incident.

• Managing the resources in ensuring the expedient and proper closure of incidents and service requests.

• Perform defect trend analysis to address recurring incident.

Change Request Management

• Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes

• Conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users.

• Plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users.

• Manage and work with the existing system integrators of IT systems, in integrating all components of the solution to deliver the solution.

• Manage all necessary acceptance tests performed by delivery team and verify that the solution meets the specifications and requirements.

• Provide change management services to ensure the stakeholders and user communities are well informed of the project matters.

• Seek approval and clearance for the execution of the Change Management which includes all materials and information to be used for the execution.

Contract Management

• Manage contract milestones (within the contract scope) while company manage the contract and overall budget approved from the AOR.

• Liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover.

• Plan for O&S-related purchases, seek support and approval from the company's System Manager and Ops Manager respectively.

Requirements:

• Experience in IT audit is advantageous.

• Familiarity with IM8 or equivalent ICT policies is advantageous.

• Knowledge of SAP HCM ERP is advantageous.

• Senior Engineer-level: At least 3 years of related working experience in information technology.

• This role will need to secure a clearance, due to the sensitivity of the project.

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

• Monitor system health, performance, and availability across AWS and Azure 

• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams 

• Support users with access, configuration, and environment-related queries 

• Maintain documentation of incidents, resolutions, and escalation processes 

• Collaborate with cross-functional teams across multiple projects 

• Ensure compliance with security and operational standards 

• Min Bachelor's degree or above is required. 

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) 

• Basic knowledge of Azure (VMs, Storage, AD, Monitor) 

• Familiarity with ticketing tools (e.g., ServiceNow, Jira) 

• Strong troubleshooting skills 

• Ability to handle multiple tasks concurrently 

• Open to shift work / on-call rotations 

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm.

Privacy Support Specialist (Korean-Speaking)
Working Hours: Mon-Fri, 8am-5pm SGT
12 Months Contract

Role Overview
We are seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries directed to designated Local Agent in South Korea under the Personal Information Protection Act (PIPA). This role is critical to ensuring compliance with Korean privacy regulations by providing accessible, human-supported inquiry channels for users.

Key Responsibilities

• Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
• Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
• Provide courteous, professional assistance to users in Korean language
• Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)
• Complete standardized intake forms and upload to the internal systems for processing by Privacy Operations
• Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.
• Maintain accurate records of all user interactions in accordance with data handling standards
• Follow Standard Operating Procedures (SOPs) for handling user complaints and data protection inquiries
• Participate in mandatory annual training on Local Agent duties and PIPA compliance requirements
• Support regulatory inspections and audits as required
• Provide regular reports on inquiry volumes, trends, and escalation patterns
• Assist in the notification and reporting of personal information leaks as directed
  

Required Qualifications

• Language: Native-level fluency in Korean (written and spoken) as this person will be handling all enquiries from Native Korean; professional proficiency in English for internal communication.
• Experience: 1-3 years of experience in customer support, privacy operations, compliance, or related administrative roles
• Availability: Ability to work Korean business hours (KST)
• Strong verbal and written communication skills
• Excellent attention to detail and data accuracy
• Ability to handle sensitive information with discretion and confidentiality
• Proficiency with standard office software and ability to learn internal tools
  

Preferred Qualifications

• Experience in privacy, data protection, or regulatory compliance roles
• Familiarity with data subject rights (access, deletion, correction requests)
• Prior experience working with global technology companies
• Understanding of PIPA or other data protection regulations
  

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our client. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project.