Total 40 Fresh/Entry Level support advisor job vacancies

Job Details:

• Working hours : Monday – Friday 8am – 5pm (able to work from 7am to 4pm if needed)

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Corporation Road (In Transition to shift to Tuas)

8am to 5.30pm (Mon - Fri)

$4200 to $5500

Job Objectives:

• Support Program and Quality initiatives and activities with a high level of efficiency, integrity, enthusiasm and strive for excellence in all endeavours.

Roles And Responsibilities:

Support customers and ensure customer satisfaction by

• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all company and Customer rules, compliance, quality and safety policies

• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

• To receive training for competency to perform failure analysis
• Correctly identify & verify all defective products

Defect & Crisis Management

• Lead & execute control & containment activities in the event of quality trouble
• Be familiar with & exercise proper trouble escalation, if the need arises
• Perform on-the-job task when appropriate (as per training planning)

Requirements

• Diploma/ Degree in any Engineering discipline

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Details:

• Working hours : Monday – Friday 8am – 5pm (able to work from 7am to 4pm if needed)

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

8am to 5.30pm (Mon - Fri)
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Perform Documents, tracks and reports the flow of daily orders for Channel Partners and Inter-companies as well as end users.

• Creates and consolidates outbound deliveries, Transportation Unit, for STOs and sales in SAP (ECC and EWM).

• Order Entry for Channel Partners and Inter-company.

• Creates export documentation.

• Performs PDO process in SAP.

• Coordinates and schedules all customer shipments for instrumentation and spare parts, and supply center orders.

• Daily follow-up on POD’s. Ensure/initiate action when no POD is received.

• Reporting on KPI including daily reporting of on time shipments, reported errors and missed shipments.

• Releasing shipment orders, preparing export documentation, coordinate special deliveries. Work with CS to review problem orders.

• Place purchase requisitions for indirect supplied and perform monthly accruals for same.

• Coordinates the flow of goods, including exception management, re-routing, expediting, and other actions required to meet expected lead times or other customer service requirements.

• Provides detailed analysis of end to end performance. Documents, tracks and reports the flow of daily orders transferred to the warehouse and delivered to the end customers.

• Supports reverse logistics and flow of RMAs (return material authorization) from customer to return center.

• Point of contact for order status inquiries from internal stakeholders and external service providers.

• Initiates and reviews PGI (Post Good Issue). Ensuring all shipment orders are completed and closed in SAP.

• Ensures export/import documentation is accurate and complete in the system.

• Track shipments of goods throughout the supply chain.

• Support warehouse activity as needed.

• Report all perceived hazards to Distribution Manager.

• Ensure compliance to GDPMDS/ISO/Risk Assessment requirements.

What You Bring:

• Bachelor's Degree or equivalent

• Entry level / 1-2 year's working experience in Customer Service or Inventory Management Environment.

• Knowledge of SAP

For interested candidates, please submit your latest resume to jacquelinefong@recruitexpress.com.sg

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599