Total 389 Manager service engineer job vacancies

We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to keep the department running in anefficient and profitable manner, to increase customer satisfaction, loyalty andretention and to meet their expectations.

Responsibilities:

·       Improve customer service experience, create engaged customers andfacilitate organic growth

·       Take ownership of customers issues and follow problems through toresolution

·       Set a clear mission and deploy strategies focused towards that mission

·       Develop service procedures, policies and standards

·       Keep accurate records and document customer service actions anddiscussions

·       Analyze statistics and compile accurate reports

·       Recruit, mentor and develop customer service agents and nurture anenvironment where they can excel through encouragement and empowerment

·       Keep ahead of industry’s developments and apply best practices to areasof improvement

·       Control resources and utilize assets to achieve qualitative andquantitative targets

·       Adhere to and manage the approved budget

·       Maintain an orderly workflow according to priorities

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Excellent knowledge of management methods andtechniques.

·       Excellent leadership and interpersonal skills.

Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines

Responsibilities

• Oversee day-to-day operations of the diesel workshop, managing engine repair and overhaul projects for commercial and naval vessels.
• Ensure overhaul processes are executed productively and in compliance with customer specifications, deadlines, and quality standards.
• Supervise and guide engineers and technicians, ensuring adherence to engine protocols, Critical Process Inspections (CPI), task sheets, and workshop procedures.
• Monitor departmental projects to achieve delivery targets while maintaining high levels of quality assurance.
• Enforce yard safety regulations and promote a culture of safety through active leadership and role modeling.

Requirements:

• Diploma or Degree in Marine or Mechanical Engineering.
• 5 -7 years’ experience in shipyards or OEMs specializing in diesel engines.
• Strong knowledge of engine overhauling, applied mechanics, and related systems.
• Hands-on troubleshooting skills in pneumatic, hydraulic, piping, and basic electrical systems.
• Familiarity with engine warranty, claims, and job acceptance processes.
• Proven ability to manage multiple engine repair/overhaul projects and lead teams in both workshop and onboard environments.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

A cleaning manager has to ensures high sanitation standards by supervising staff, managing inventory, and overseeing health and safety compliance.

Key responsibilities include creating schedules, training employees, inspecting work quality, and managing budgets. They serve as the main contact for client feedback, ensuring operational efficiency and adherence to safety regulations.

Roles & Responsibilities

• Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)
• Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests
• Follow on orders and ensure sufficient inventory for customers Inventory management (and disposal of inventory , if required)
• Participation of survey requested by the Department of Statistics
• Provide weekly Sales and inventory reports
• Arrangement for blending and drumming activities
• Update landed costs for all the deliveries/shipments

Requirements

• Chemicals background is preferred
• Excellent communication and interpersonal skills with experience dealing with both internal and external customers
• Ability to work collaboratively within a team environment
• Effective complaint management skills
• Knowledge of Incoterms
• Knowledge of SAP, PDF edit, MS Excel, Word, Pivot /Vlookup
• Positive attitude with good time management

We are seeking an experienced Service Delivery Manager – Process Excellence & Continual Service Improvement to oversee end-to-end IT service delivery while driving structured process improvement and automation initiatives. This role combines service delivery ownership with a strong focus on process gap identification, ITIL-based service management, continual service improvement (CSI), and compliance with quality and service management standards.

The role operates across hybrid environments (on-premises, cloud, and data center) and works closely with operations, engineering, cloud, security, and leadership teams to ensure services are reliable, efficient, compliant, and continually improving.

Key Responsibilities

1. Service Delivery Management

• Own end-to-end delivery of IT services across infrastructure and cloud environments.
  
• Ensure adherence to SLAs, KPIs, OLAs, and contractual commitments.
  
• Lead incident, problem, change, and service request management in line with ITIL best practices.
  
• Act as the primary escalation point for service delivery issues and client concerns.
  
• Conduct regular service reviews, performance reporting, and stakeholder updates.
  
• Oversee resource and capacity management to meet current and forecasted demand.
  

2. Process Gap Identification & Optimization

• Identify process gaps, inefficiencies, and control weaknesses across IT service operations.
  
• Perform root cause analysis (RCA) on recurring incidents and service failures.
  
• Benchmark existing processes against ITIL, ISO 9001, and ISO/IEC 20000 standards.
  
• Recommend and prioritize process improvement initiatives based on impact and risk.
  

3. Process Mapping & Documentation

• Develop and maintain AS-IS and TO-BE process maps for IT service management processes.
  
• Define process workflows, RACI models, controls, KPIs, and handover points.
  
• Maintain SOPs, runbooks, work instructions, and governance documentation.
  
• Ensure documentation supports audit readiness and operational consistency.
  

4. Continual Service Improvement (CSI)

• Drive Continual Service Improvement (CSI) initiatives aligned with ITIL principles.
  
• Apply Six Sigma / Lean (DMAIC) methodologies to improve efficiency, quality, and reliability.
  
• Track improvement actions, benefits realization, and measurable outcomes.
  
• Embed a culture of continuous improvement across service delivery teams.
  

5. Automation & Service Enablement

• Identify opportunities to automate manual or repetitive service delivery processes.
  
• Work with ITSM tools, workflow platforms, and reporting solutions to enable automation.
  
• Support creation of dashboards and metrics for service performance and process health.
  
• Improve service efficiency through tooling optimization and data-driven insights.
  

6. Governance, Risk & Compliance

Ensure service delivery and processes comply with:

o ISO 9001 (Quality Management Systems)

o ISO/IEC 20000 (IT Service Management)

Support internal audits, external audits, and compliance assessments.

Identify service risks and implement mitigation and control measures.

Collaborate with security teams to ensure alignment with cybersecurity and regulatory requirements.

Have knowledge of Government IM8 Security standard and policy practice

7. Stakeholder & Client Management

• Act as the single point of contact for clients and internal stakeholders on service matters.
  
• Translate technical and operational issues into business-focused insights.
  
• Partner with leadership to align service delivery and improvement initiatives with business objectives

Warehouse Assistant

Prepare storage area for incoming shipments

· Record and submit storage locations for system updating

· Receive stock accurately in accordance with receiving documents

· Document receipt of stock by recipients & file records for references

· Pick stock accurately based on pick lists

· Pack and tally stocks going into the storage area against received documents

· Issue stock to authorised recipients accurately

· Check and record condition & expiry dates (if any) of goods

· Maintain stock cleanliness & are in good conditions for staging

Warehouse Executive

Work closely with warehouse staff and drivers to ensure smooth product deliveries.

· Manage, supervise and motivate team members in day to day warehouse operations.

· Lead, coach and motivate warehouse staff, drivers and cleaners to achieve the BU

objectives.

· Solve discrepancies with regards to incoming and outgoing deliveries.

· Perform service recovery.

· Ensure warehouse cleanliness at all times.

· Lead WSH for DC and ensure compliances.

· Ensure the optimum and efficient utilization of warehouse storage space and effective

use of resources, transport, manpower and material equipment.

· Manage ASRS & WMS operation.

· Ensure that all company trucks and material handling equipment are maintained in a

clean and good working condition to reduce machine downtime and repairs.

· Maintain high standard of food safety and work place safety compliance.

· Administer effectively the administration of the DC:

· Diesel usage.

· Monitoring of container’s temperature.

· Monitoring and recording of freezer and chiller temperature.

· Weekly rodent trap inspection.

· Monthly facility inspection.

· Daily cleaning schedule.

· Daily Thermometer calibration. · Any other duties assigned by HOD or immediate superior.

Develop strong relationships with customers as a trusted advisor to facilitate engineering solutions by visiting customers regularly, providing pre-sales and post sales support.

Work with sales teams to interpret customer requirements, deliver solutions and manage customer expectations with the end-goal of sales in mind

Work as a consultant to the sales teams and clients to problem-solve and make recommendations during the sales process.

Requirements:

The candidate is expected to:

Have a minimum of 1 years engineering experience in the areas of valves, control valves and steam applications.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Role Summary

We are looking for a self‑motivated, well‑rounded IT professional with strong experience managing large, outsourced IT Development and Application Support (ASM) teams within the BFSI (Banking, Financial Services & Insurance) domain.

The role involves end‑to‑end ownership of delivery excellence, customer satisfaction, and financial performance (P&L), while managing multi‑vendor, multi‑geography teams in an onsite–offshore model. The candidate will be responsible for driving operational efficiency, productivity improvement, and service quality across development, transformation, and production support engagements.

Key Responsibilities

Delivery & Operations

• Lead and manage large IT Development and Production Support teams (50+ FTEs) in an onsite–offshore, outsourced delivery model.
• Own delivery excellence parameters, customer satisfaction index, and P&L responsibility for assigned engagements.
• Ensure high service quality and lead service recovery activities in case of delivery or SLA issues.
• Establish and govern operating procedures, delivery frameworks, and work allocation within the span of control.
• Drive continuous improvement through productivity improvement levers to enhance operational efficiency.

Project & Program Management

• Manage projects using Agile (Scrum/Kanban), Waterfall, and Iterative methodologies as per engagement needs.
• Effectively manage fixed‑price engagements, ensuring scope, schedule, cost, and risk are controlled.
• Oversee delivery across development, testing, transformation, and production support tracks.
• Present program status, risks, and mitigation plans to senior client and internal leadership forums.

People & Stakeholder Management

• Lead and manage multi‑ethnic, multi‑geography teams across vendors and client organizations.
• Handle people management responsibilities including onboarding, performance management, planning, and capacity allocation.
• Build strong client relationships with mid and senior‑level stakeholders through proactive communication and governance.
• Demonstrate excellent customer orientation and communication skills.

Domain & Technical Leadership

• Provide leadership across BFSI engagements, with strong exposure to:Retail BankingPaymentsChannelsWealth Management
• Demonstrate strong technical acumen based on prior hands‑on background in:DevelopmentTestingCloud‑based project delivery
• Apply ITIL processes effectively across Application Support and Managed Services engagements.
• Understand IT outsourcing engagement models and commercial constructs.

Business Development Support

• Participate in RFP / Bid processes, including due diligence, solutioning, and transition planning.
• Support engagement transitions, including transition from incumbent vendors where applicable.

Mandatory Requirements

• Experience managing 50+ FTE IT Development and Production Support teams in onsite–offshore models.
• Strong delivery management experience within BFSI, with exposure to Retail Banking and Payments.
• Bachelor's degree in computers sciences or any related discipline
• Proven experience working in multi‑vendor environments.
• Hands‑on project management experience across Agile and traditional delivery methodologies.
• Certification in Project Management practices and Agile Ways of Working.
• Strong background in Development and Testing, enabling effective technical oversight.
• Experience managing delivery in cloud technology environments.
• Demonstrated understanding and implementation of ITIL processes.
• Experience managing fixed‑price engagements with full commercial responsibility.
• Excellent communication, stakeholder management, and presentation skills.

Good to Have

• Prior experience managing transitions, including transitions from incumbent vendors.
• Deep understanding of IT outsourcing commercial and engagement models.

Non‑Technical / Soft Skills

• Strong willingness to learn new technologies and adapt to a corporate environment.
• Outstanding verbal and written communication skills (technical and non‑technical).
• Ability to communicate effectively with mid and senior client stakeholders.
• Strong negotiation, interpersonal, and conflict‑handling skills.
• Ability to present confidently in senior management forums and respond to complex queries.
• Collaborative mindset and strong team‑player attitude.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to abegail@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

YEAH GELATO – We Are Hiring!

The purpose of this position is to manage daily maintenance operations with a team of maintenance personnel to ensure machine and equipment availability, reliability, efficiency, and adherence to quality and safety standards for production

• Repair and Maintenance                                                                                                                          Perform repairs and maintenance tasks to rectify issues identified during inspections or troubleshooting. MTBF, Plan vs Unplanned Ratio, blue collar associate Skill Level Index
• Maintenance reporting and spares planning
  Provide regular reports on maintenance activities, repairs, and equipment status to stakeholders. Track key department KPIs such as MTBF, MTTR, PMI completion and other relevant metrics. Keep track of spare parts inventory, plan and initiate procurement processes as needed.
  Dept SQCD targets, R&M Budget, MAZE Inventory
• Task allocation and monitoring
  Allocate maintenance tasks, repairs, inspections, and preventive maintenance activities to team members based on skill levels, workload, and equipment needs. Plan regular inspections to identify potential issues, wear and tear, or signs of malfunction, and address them before they escalate.
  TPM Step Level
• Trouble shooting
  Provide quick response and support in diagnosing and trouble shooting maintenance problems, using the technical expertise and collaboration with the team to find effective solutions. Participate in TPM activities.
  MTBF, MTTR
• Maintenance analysis and optimization.
  Document and analyse maintenance activities, repairs, inspections, maintenance schedules, equipment history, trends, to identify areas of improvement and implement necessary changes. Identify opportunities for Digital projects, smart automation, cost reduction, improvements etc.
  Kaizen, Lessons Learned, Employee Suggestions
• Competency Requirement

Knowledge:

• Advance knowledge and understanding of Machine elements and control systems.
• Advance knowledge on electrical and mechanical safety.
• Advance knowledge on lean principles, IATF standards

Functional Skills:

• Advance knowledge in Diagnosis & Trouble shooting skills of machine elements
• Advance knowledge in Root cause identification & correctives Actions, Machine & gauge capability

Responsibilities:

. Manage, maintain and continually improve the existing ISO 9001 / 14001 QMS, 13485 EMS and Business Excellence

(SQC)

. Scheduling and monitoring of QC Daily Inspection Work Plan.

· Responsible on the Corrective and Preventive Action relating to customer complaint.

· Responsible for generating of Work Instruction which deem required for Guiding QA Op.

· Ensure QA activities and operation is according to written procedures.

. Responsible for ensuring the completeness and free of error for OQC Inspection Report and First Article.

. Carry out the duty of Internal Auditor during QMS and EMS internal audit.

· Ensure QA/QC outgoing output is met to achieve production on time delivery

. Monitor and Evaluate Supplier Performance

. Coordinate with internal teams on investigation of customer complaint on product quality and internal non-

conformance, including corrective actions.

. Provide timely response to customer on quality matters including product quality complaint.

· Review on non-conformances & approve disposition actions.

. Handle customer claims, quality issues. Follow up closely with customers and the relevant department on all non-

conformances reports.

. Responsible for liaising with customers and suppliers on non-conformance activities as well as performing root

cause analysis and determining of the effective corrective actions to reduce or eliminate the cost of poor quality.

Requirements

. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate

Diploma/Professional Degree in Engineering / Quality Assurance Engineering (Others) or equivalent.

. At least 5 Year(s) of working experience in the related field is required for this position.

. Preferably Manager specialized in Quality Control/Assurance or equivalent.

The purpose of this position is to manage daily maintenance operations with a team of maintenance personnel to ensure machine and equipment availability, reliability, efficiency, and adherence to quality and safety standards for production

• Repair and Maintenance                                                                                                                          Perform repairs and maintenance tasks to rectify issues identified during inspections or troubleshooting. MTBF, Plan vs Unplanned Ratio, Blue collar Associate Skill Level Index
• Maintenance reporting and spares planning
  Provide regular reports on maintenance activities, repairs, and equipment status to stakeholders. Track key department KPIs such as MTBF, MTTR, PMI completion and other relevant metrics. Keep track of spare parts inventory, plan and initiate procurement processes as needed.
  Dept SQCD targets, R&M Budget, MAZE Inventory
• Task allocation and monitoring
  Allocate maintenance tasks, repairs, inspections, and preventive maintenance activities to team members based on skill levels, workload, and equipment needs. Plan regular inspections to identify potential issues, wear and tear, or signs of malfunction, and address them before they escalate.
  TPM Step Level
• Trouble shooting
  Provide quick response and support in diagnosing and trouble shooting maintenance problems, using the technical expertise and collaboration with the team to find effective solutions. Participate in TPM activities.
  MTBF, MTTR
• Maintenance analysis and optimization.
  Document and analyse maintenance activities, repairs, inspections,maintenance schedules, equipment history, trends, to identify areas of improvement and implement necessary changes. Identify opportunities for Digital projects, smart automation, cost reduction, improvements etc.
  Kaizen, Lessons Learned, Employee Suggestions

Knowledge:

• Advance knowledge and understanding of Machine elements and control systems.
• Advance knowledge on electrical and mechanical safety.
• Advance knowledge on lean principles, IATF standards

Functional Skills:

• Advance knowledge in Diagnosis & Trouble shooting skills of machine elements
• Advance knowledge in Root cause identification & correctives Actions, Machine & gauge capability

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service

Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned

accounts/business

• units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and

notification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective

Business implement actions to prevent reoccurrences of the same issue.

are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

with minimum resource requirement. Interpret and plan projects and workload forecasts on an

ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work

requests for their monitoring specific customers.

values.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis

statistics to pro-actively support and improve the customer business.

Network and Database) for better Service delivery.

• Understand Technical setup of the Client and provide technical inputs to manage existing with

continuous improvement/enhancement required.

generated