Job Summary
The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.
Key Responsibilities
1. Operations Management
Oversee daily restaurant operations (front of house & back of house)
Ensure all SOPs are consistently followed by staff
Maintain high standards of food quality, service, and cleanliness
Resolve operational issues efficiently and effectively
2. Sales & Business Performance
Full responsibility for revenue growth and profitability (P&L ownership)
Develop and execute strategies to increase daily and monthly sales
Monitor key KPIs such as average spend, table turnover, and repeat customers
Analyse sales reports and implement improvement plans
3. Team Management
Lead, train, and develop restaurant team members
Prepare staff scheduling (roster planning)
Manage staff performance, discipline, and engagement
Involved in recruitment and onboarding of new employees
4. Customer Experience
Ensure exceptional guest experience at all times
Handle customer complaints and feedback professionally
Improve customer satisfaction and online review ratings
Build strong relationships with regular customers
5. Cost Control & Inventory
Control food cost, beverage cost, and overall operational expenses
Monitor inventory, wastage, and purchasing activities
Work closely with the kitchen team to manage cost efficiency
6. Compliance & Reporting
Ensure compliance with hygiene, safety, and operational standards
Prepare regular operational and performance reports for management
Conduct internal audits to maintain operational consistency
Requirements
Minimum 5–8 years of experience in the F&B industry
At least 2–3 years in a Manager or Senior Manager role
Strong leadership and people management skills
Solid understanding of P&L, cost control, and business operations
Ability to work in a fast-paced environment
Fluent in English and Bahasa Malaysia
Key Skills
Leadership & Team Management
Operational Excellence
Financial & Business Acumen
Customer Service Management
Problem Solving & Decision Making
Work Location: In person
