Total 14,956 Others process improvement manager job vacancies

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–5 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company's customer base and ensure its strong presence. Carry out recruiting, objective-setting, coaching, and performance-monitoring of sales amongst the representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports plus realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements:

• At least 4 years sales experience
• Possess at least a Bachelor's Degree in Busines Administration or a related field.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous learning through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from planning to closing.
• Good business sense and industry expertise.
• Strong mentoring, coaching and people management skills.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave
• Open culture

Human Resources

1. Assist the HR & Admin Manager in all HR-related matters to ensure smooth operations and alignment with business objectives.
2. Involved in the full spectrum of HR activities including employee engagement, employee relations, orientation and training, payroll, compensation and benefits, recruitment, learning and development and performance management. 

Recruitment & Talent Acquisition:

1. Develop and implement recruitment strategies to attract talents.
2. Oversee the end-to-end recruitment process, including job postings, interviews, and hiring decisions.
3. Collaborate with department heads to ensure workforce planning aligns with business objectives. 

Business Partnering Role:

1. To assist in managing employment dispute, provide guidance and advice in handling staff disciplinary and personal grievance cases and union matters.
2. Ensure proper implementation of terms and conditions and observance of relevant labor legislation.
3. Maintain knowledge of and ensure compliance with employment practices and regulations.

Compensation & Benefits:

1. Manage performance appraisal and salary review exercises.
2. To assist in reviewing and recommending changes. 
3. Ensure the confidentiality and privacy of all employee and payroll information.
4. Ensure that compensation practices are in compliance with current regulations.
5. Assess compensation and benefits programmes, terms and conditions of service to ensure alignment with HR strategies.

Human Resources Information System:

1. Ensure that employees’ records are updated and documented accurately.
2. Ensure that System is able to support current business processes.
3. Employee Benefits and Compensation
4. Support in administering employee benefits programs, including health insurance, retirement plans and other perks.
5. Assist with payroll processing and address employee inquiries related to compensation.

Administrative

1. Office Management

• Oversee day-to-day office operations, including maintenance, supplies, and equipment.
• Manage office budgets and expenses.

2. Vendor Management

• Liaise with vendors and suppliers for office-related services and supplies.
• Negotiate contracts / agreements when necessary and ensure cost-effectiveness.

3. Travel and Event Coordination

• Arrange travel and accommodation for employees and visitors.
• Assist in planning and coordinating company events and meetings.

4. Documentation & Procedure Compliance

• Maintain administrative records, such as contracts, invoices, and correspondence.
• Ensure that administrative processes and procedures are in compliance with company policies and regulations.

5. Facilities Management

• Ensure a safe and productive work environment for employees.
• Coordinate maintenance activities and repairs for office facilities and equipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture
• Dental insurance

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service flow.
• Manage staff scheduling, training, and performance.
• Maintain high standards of food quality, hygiene, cleanliness, and customer service.
• Monitor inventory, stock ordering, and cost control.
• Handle customer feedback and resolve operational issues professionally.
• Work closely with the kitchen and service team to improve efficiency and guest satisfaction.
• Ensure compliance with company policies and food safety regulations.
• Prepare operational reports and support business growth initiatives.

Job Requirements:

• Minimum 3–5 years of experience in F&B or restaurant management.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Experience in vegetarian restaurant operations will be an added advantage.
• Candidate with strong experience in Indian cuisine and restaurant operations ( Tamil speaking candidates are encouraged to apply ）
• Able to work on weekends and public holidays when required.
• Proficient in English and Bahasa Malaysia; additional languages will be an advantage.

Perks & Benefits

• EPF & SOCSO
• Annual Leave & Medical Leave
• Staff Meal / Accommodation (if applicable)
• Career Advancement Opportunities
• Training & Development Support

Job Responsibilities

1.⁠ ⁠Property Acquisition & Business Development

•⁠ ⁠Identify and approach property owners, investors, landlords, and developers to introduce COBNB's short-term rental management services.

•⁠ ⁠Generate new leads through networking, referrals, cold calling, social media, property exhibitions, and industry events.

•⁠ ⁠Conduct sales presentations and consultations with prospective clients.

•⁠ ⁠Manage the full sales cycle from lead generation to contract signing.

•⁠ ⁠Negotiate and close property management agreements.

•⁠ ⁠Achieve monthly and quarterly acquisition targets.

2.⁠ ⁠Relationship Management

•⁠ ⁠Build and maintain long-term relationships with property owners, agents, and business partners.

•⁠ ⁠Act as the main point of contact during the onboarding process.

•⁠ ⁠Ensure excellent client experience and satisfaction.

•⁠ ⁠Develop strategic partnerships with real estate agencies and referral partners.

3.⁠ ⁠Market Research & Strategy

•⁠ ⁠Monitor market trends, occupancy rates, rental performance, and competitor activities.

•⁠ ⁠Identify new growth opportunities and target markets.

•⁠ ⁠Provide market feedback and recommendations to management.

•⁠ ⁠Prepare sales reports, forecasts, and business development updates.

4.⁠ ⁠Internal Coordination

•⁠ ⁠Work closely with Operations, Marketing, and Customer Service teams to ensure smooth unit onboarding.

•⁠ ⁠Coordinate property inspections, documentation, and handover processes.

•⁠ ⁠Maintain accurate records of leads, opportunities, and signed agreements in the CRM system.

Job Requirements :

•⁠ ⁠Diploma or Bachelor's Degree in Business, Marketing, Hospitality, Real Estate, or related field.

•⁠ ⁠Experience in sales, business development, real estate, hospitality, or property management is an added advantage.

•⁠ ⁠Strong communication, negotiation, and presentation skills.

•⁠ ⁠Self-motivated and target-driven personality.

•⁠ ⁠Ability to work independently and as part of a team.

•⁠ ⁠Possess own transport and willing to travel for meetings and site visits.

•⁠ ⁠Proficient in Microsoft Office applications.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Are you someone who enjoys building relationships, opening doors and creating business opportunities?

AZEO is looking for a commercially driven Business Development Manager to help expand our Learning & Development (L&D) and Talent Development Solutions business across SMEs and growing organisations.

This role is ideal for someone who thrives on networking, partnerships, business growth and pipeline building — someone who naturally connects people, opportunities and growth.

What You’ll Be Driving:

• Build and grow a strong pipeline of qualified business opportunities
• Open doors with business owners, HR leaders and decision-makers
• Build strategic partnerships and referral channels
• Generate leads through networking, referrals, LinkedIn and business engagement
• Represent AZEO at networking sessions, business events and client engagements
• Identify market opportunities and growth segments
• Collaborate with our consulting team to turn opportunities into impactful business solutions

You’ll Thrive Here If You:

• Love networking and relationship building
• Enjoy creating opportunities instead of waiting for them
• Are commercially minded and growth-driven
• Enjoy strategic business development more than hard selling
• Thrive in a young, fast-paced and entrepreneurial environment

What We’re Looking For:

• Minimum 5 years of experience in Business Development, B2B Sales, Partnerships or Client Relationship Management
• Experience in corporate training, HR consulting, professional services, HR tech or related industries is an added advantage
• Strong networking and stakeholder engagement skills
• Comfortable engaging business owners and decision-makers
• Possess own transport and willing to travel for business engagements

Why Join AZEO?

At AZEO, we partner organisations to strengthen people capability, leadership development, team effectiveness and organisational growth through practical, business-driven solutions.

Think Big. Start Small. Learn Fast. Do Better.

Perks & Benefits

• Incentives/Performance Bonus
• Flexible working hours
• Teambuilding/Company trip

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Requirements:

• Proven working experience as HR manager or other HR executive.
• People oriented and results driven.
• Hands-on experience with human resources metrics.
• Familiarity of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Good active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Possess at least a Bachelor's Degree in Human Resources or related field.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave

Responsibilities :-

• Manage the full spectrum of project execution in terms of cost, schedule and quality
• Responsible for project cost control, project planning and implementation
• -Identity priorities and tasks and develop the organization structure to assure executions of tasks, by providing clear direction on methods, time frame and schedule to achieve the stated goals
• Ensuring project quality and identity risk management and develop mitigation plan
• Regular updating and reporting of project performance, progress and analysis
• Monitor performance indications and client contractual requirements
• Deeply involved in improving engineering and procurement to enhance competency
• Communicate with the client's representatives continuously regarding project progress and areas of concerns
• Establish beneficial partnership with customers, sub-contractors and vendor

Requirements :-

• Degree in Engineering (Civil) or equivalent.
• At least 10 Years of management experience of project management
• Experienced in ground treatment works Prefabricated Vertical Drain (PVD), bridge works and others Infra works.
• Experience in ground slab construction process & piling works.
• Experience in Building Information Modeling (BIM) process it is an advantage
• Good knowledge and understanding of project accounting
• Dynamic, resourceful, committed and result oriented
• Familiar with Microsoft Project, Microsoft Excel, Autocad.

Perks & Benefits

• Open culture
• Personal development opportunities

We are seeking a high-caliber, results-driven International Key Account Manager (IKAM) to join our dynamic FMCG team based in Shah Alam. In this role, you will take full ownership of driving growth, profitability, and market share across our modern trade channels.

Crucially, you will lead strategic relationships not just with local giants and major international/foreign accounts, but also directly oversee and manage our distributor network to ensure seamless route-to-market execution.

Requirements

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 5–8 years of experience in FMCG sales or key account management, with at least 2–3 years in a supervisory or managerial role.
• Proven success managing both international and local chain accounts (e.g. Watsons, 99 Speedmart, Econsave).
• Proficient in English (written & verbal) and Mandarin is preferred.
• Strong analytical thinking, commercial sense, and structured planning skills.
• Excellent interpersonal, communication, and negotiation skills.

Key Responsibilities

• Manage, evaluate, and appoint distributors to ensure excellent execution of modern trade accounts and regional coverage.
• Develop long-term partnerships with major clients, while identifying new business opportunities.
• Monitor sales performance, customer behavior, and product trends to support strategic decision-making.
• Coordinate closely with internal teams (marketing, supply chain, finance) to ensure timely execution of key account plans.
• Act as the primary, senior-level point of contact for international buyers and global category managers, ensuring seamless cross-functional alignment.
• Proactively resolve customer concerns and ensure high levels of satisfaction and retention.
• Coach and mentor junior team members to enhance performance and support development. Develop, implement, and lead the long-term strategic business plans (Joint Business Plans - JBP) for assigned national and international/foreign key accounts.
• Prepare and present regular business reviews and progress reports to management and clients. Distributor Handling Track Record: Proven experience in managing, driving, and governing third-party distributors. Must understand how to balance distributor sell-in/sell-out and manage distributor operational alignment.
• International Account Track Record: Successful experience managing and negotiating with foreign accounts, multinational corporations (MNCs), or global modern trade retail chains.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Dental and Spectacle benefits
• Product Gift
• Birthday Leave

Finance Manager

Job Summary

We are looking for a Finance Manager to manage and oversee the daily finance operations of the company. This role is responsible for supervising the finance team, especially Accounts Payable and Accounts Receivable, ensuring accurate accounting records, timely month-end closing, proper reconciliations, cashflow monitoring, and compliance with internal controls.

The Finance Manager will report to the Finance Controller and act as the key person managing the execution of finance operations.

Key Responsibilities

Finance Operations

• Manage the daily finance operations of the company.
• Supervise and guide the Accounts Payable and Accounts Receivable team.
• Ensure accounting transactions are recorded accurately, completely, and on time.
• Review payment requests, supplier invoices, customer invoices, receipts, credit notes, and accounting entries.
• Ensure proper supporting documents and approvals are obtained before processing transactions.
• Monitor AP, AR, bank, cash, accruals, prepayments, and general ledger activities.
• Ensure finance operations follow company policies, SOPs, approval matrix, and internal controls.

Accounts Payable and Accounts Receivable

• Review supplier statement reconciliations and AP ageing.
• Monitor payment schedules and ensure payments are properly prepared.
• Review customer aging, collection status, and overdue accounts.
• Ensure customer receipts are properly recorded and allocated.
• Follow up on unmatched receipts, billing issues, credit note requests, and e-invoice related issues.
• Support intercompany billing, reconciliation, and related company transactions.

Bank, Cashflow and Reconciliation

• Review bank reconciliations and ensure reconciling items are resolved promptly.
• Monitor daily or weekly cash position.
• Prepare and monitor short-term cashflow forecast.
• Highlight cashflow concerns, large upcoming payments, overdue collections, or abnormal transactions.
• Ensure cheque receipts and bank-in matters are handled promptly.

Month-End Closing and Reporting

• Coordinate monthly closing activities and ensure deadlines are met.
• Review monthly account schedules and reconciliations.
• Review accruals, prepayments, AP, AR, bank, intercompany, and other balance sheet schedules.
• Assist in preparing monthly management reports and supporting schedules.
• Analyze major variances, unusual balances, and financial trends.
• Support year-end audit preparation and liaise with auditors when required.

Compliance and Internal Control

• Support SST, e-invoice, tax, audit, and statutory compliance matters.
• Ensure proper documentation and filing of accounting records.
• Identify control gaps, process weaknesses, or recurring errors.
• Recommend improvements to finance processes, workflows, and reporting.
• Escalate major issues, risks, or non-compliance matters to the Finance Controller.

Team Management

• Assign tasks and monitor the performance of finance team members.
• Provide guidance, coaching, and training to AP and AR staff.
• Ensure finance team members complete their daily, weekly, and monthly tasks on time.
• Build a disciplined, accurate, and accountable finance operations culture.
• Ensure proper backup arrangements within the finance team.

Requirements

• Candidate must possess at least a Bachelor’s Degree in Accounting, Finance, or related field.
• Professional qualification such as ACCA, CPA, CIMA, MICPA, or equivalent will be an added advantage.
• Minimum 5 years of relevant finance/accounting experience, preferably with experience supervising a finance team.
• Experience in managing AP, AR, bank reconciliation, month-end closing, and financial reporting.
• Good understanding of accounting standards, internal controls, SST, and basic tax compliance.
• Experience with ERP/accounting systems. Experience with Odoo will be an added advantage.
• Good leadership, communication, problem-solving, and analytical skills.
• Able to work independently, meet deadlines, and manage multiple priorities.
• Detail-oriented, responsible, and hands-on.

Preferred Qualities

• Strong ownership of finance operations.
• Able to identify problems and follow through until they are resolved.
• Comfortable working with both senior management and operational team members.
• Willing to improve processes and reduce manual or repetitive work.
• Practical, organized, and disciplined in documentation and follow-up.
• Good team leader who can guide junior finance staff.

Why Join Us

• Opportunity to be part of a growing technology company.
• Exposure to regional finance operations and group-level reporting.
• Opportunity to improve finance processes, systems, and controls.
• Work closely with the Finance Controller and management team.
• Supportive environment for professional growth and continuous improvement.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF SOCSO EIS
• Medical Allowance
• Group Insurance
• Festival Parties
• Birthday treat
• Snacks and Beverages

Job Description:

• Liaise and coordinate with all consultants, contractors, suppliers and local authorities.
• Monitor work progress and ensure timely completion of construction works accordance with approved specification, quality and schedule.
• Oversee the whole project department; provide necessary technical supports, action plans and advice to ensure smooth implementation of projects.
• Work closely with all consultants in establishing drawing for tender and construction.
• Organize and monitor the submission status at various stages of development process.
• Resolve design / construction site constrains and concerns.
• Ensure that the Certificate of Compliance and Completion (CCC) is obtained on time.
• Check all drawings to ensure drawings are well coordinated and developer’s requirements are met.
• Lead QAQC team to handle defect works after handover to house owner.

Requirements:

• Able to work independently
• At least 5 years in Civil Engineering (Structure design)
• Candidate must possess at least Diploma / Degree in Architecture/Building/Civil Engineering/ Project Management / Project Development)
• Fluent in English and Bahasa Malaysia both written and spoken is preferred.
• Well versed in MS Office and AutoCAD
• Work location based in Bukit Mertajam

Perks & Benefits

• Commission and bonus
• Allowance (travel, transportation, etc.)
• Team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

客戶關係經理（RM）在管理與商家的關係中起著至關重要的作用。

該職位需要與包括營運、財務和IT在內的各個部門合作，以…

為商家提供無縫體驗。

工作職責

銷售及經銷商招募

 直接商家拓展：直接與商家洽談、談判並簽約，以滿足個人化需求。

銷售額和交易量目標。

 拓展經銷商網路：尋找、招募與引進獨立經銷商、銷售代理，

並與通路夥伴共同擴大市場覆蓋範圍。

 推動銷售執行：管理並激勵您的經銷商網絡，使其持續交付成果

他們的商家註冊量和交易量KPI。

關係管理與投資組合成長

 與商家、經銷商和合作夥伴保持強大、值得信賴的關係，以防止客戶流失。

 與主要商家和合作銀行建立並維持牢固的關係，確保

滿意度和忠誠度。

投資組合成長、產品推廣及追加銷售

 協助向商家交叉銷售和向上銷售其他產品和服務。

 鼓勵商家註冊更多產品與服務

支援、協調和培訓

 提供專業的支持，解決商家和銀行的問詢，並確保快速提供解決方案。

影響商家流暢體驗的問題。

 與內部和外部利害關係人合作，推動終端應用、標籤流程等工作，

以及問題解決——包括終端故障、付款差異、重複收費等。

帳戶變更、帳單問題、搬遷、MDR 修訂和每月帳單

請求。

 為商家和經銷商提供培訓，確保他們熟練終端的使用方法，並且

了解新產品資訊。

 處理商家提出的終止合作請求，對無法聯繫的商家進行現場走訪，

並收取未付款項及相關費用。要求提供證明文件。

需要。

 檢查、提供發票，並收取商家維護費和利潤分成金額。

臨時任務和持續學習

 執行管理階層分配的特殊策略項目、市場分析和其他任務。

 透過持續培訓，了解最新的產業趨勢。

福利待遇

• 醫療保險
• 牙科保險

工作職責

1. 製程設計與工程

• 根據客戶要求和水質數據，開發純水、超純水 (UPW)、廢水處理和水回收系統的製程解決方案。
• 評估並優化處理工藝，以實現技術和經濟目標。
• 編制製程流程圖（PFD）、管線和儀表流程圖（P&ID）以及製程設計文件。
• 進行工程計算，包括：
• 水量平衡計算
• 化學藥劑劑量計算
• 薄膜系統設計
• 儲罐尺寸計算
• 水力計算
• 污泥產生量計算

2. 設備選擇與成本估算

• 選擇並指定主要處理設備，包括：
• 逆滲透（RO）系統
• 超濾（UF）系統
• 電去離子（EDI）系統
• 混合床系統
• 膜生物反應器（MBR）系統
• 移動床生物膜反應器（MBBR）系統
• 溶解氣浮（DAF）系統
• 壓濾機
• 編制設備清單和物料清單（BOM）。
• 進行專案成本估算和預算編制。
• 與供應商協調技術規格和報價。

3. 技術支援與客戶溝通

• 參與技術討論、現場勘測和客戶會議。
• 審核和分析水質報告和處理要求。
• 準備技術方案、技術規格和招標文件。
• 為銷售和業務拓展團隊提供技術支援。
• 回覆客戶諮詢，必要時提出流程改善建議。

4. 專案執行支持

• 為專案執行團隊提供技術交接和工程支援。
• 透過明確技術要求來支援採購活動。
• 協助進行系統調試、啟動和流程優化。
• 在專案實施和運作過程中，排查並解決與流程相關的問題。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人休假
• 學術休假
• 開放文化
• 個人發展機會

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展