Total 2 pr agent job vacancies in Brisbane

Oaks Brisbane Casino Tower Suites are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

As an air operation agent, you will be responsible for accepting bookings from internal & external customers, ensuring they have complete and compliant documentation for the import or export of goods.  You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively complete import & export requirements.

• Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use. 
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentations, customer billings and system updates.
• Service Provider Relationships: As an operation agent you will build strong partnerships with Service Providers including Airlines, Terminal operators and Trucking companies to ensure your client is serviced to a high level.