JOB SUMMARY/ JOB OVERVIEW : 

We owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

DUTIES & RESPONSIBILITIES : 

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

• Develop, implement, and maintain quality assurance protocols

• Establish operational plans for the business function.

• Facilitate innovation and lead managers to manage change.

• Help with the innovation process within the organization.

• Lead managers to develop organizational and governance strategies.

• Manage compliance with food and beverage hygiene policies and procedures.

• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

• Ensure that operational activities remain on time and within budget

• Track staffing requirements, hiring new employees as needed

• Oversee accounts payable and accounts receivable departments

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

• Partner with cross-functional teams to improve proprietary tools and systems

• Work closely with legal and safety departments to ensure that activities remain compliant

• Oversee materials and inventory

• Conduct budget reviews and report cost plans to upper management

QUALIFICATIONS : 

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)

• Strong skills in development and oversight

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

• Proficiency in conflict management and business negotiation processes

• Knowledge of business productivity software and an aptitude for learning new applications

Operations Assistant

About the Role
We are looking for detail-oriented and proactive Temp Staff to support municipal ground operations and performance reviews of Integrated Operators. This role offers hands-on exposure to site operations and collaboration with various agencies.

Key Responsibilities

• Conduct ground audits across multiple channels, ensuring accuracy and minimising false positives
• Participate in joint site inspections with agencies and operators
• Carry out site surveys and gather information on hotspots and escalated cases
• Support internal assessments and follow-up actions
• Assist with other duties assigned by the supervisor

Requirements

• Strong attention to detail
• Committed to maintaining high standards of municipal services
• Physically fit and comfortable working outdoors for extended periods
• Able to use tablets (e.g., iPad) for data input
• Proficient in Microsoft Office

Working Hours

• Weekdays only
• 4 days: 9:00 AM – 3:00 PM
• 1 day: 2:00 PM – 8:00 PM

Salary & Benefits

• Up to $16/hour
• Weekly transport allowance: $18.90

Next Step

• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com  or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number: R26160702

Operations Manager, APAC Export

About the Company

Our client is an established healthcare diagnostics organisation supporting Singapore and APAC export markets within a regulated IVD / medical devices environment. The team works closely with regional sales, headquarters supply chain, finance, quality, logistics partners, and channel partners to ensure smooth business continuity and customer satisfaction.

Compensation Package: Approximately S$110,000 to S$130,000 per annum, including base salary and performance bonus.
 

Role Overview

The Operations Manager will oversee end-to-end operational execution for the Singapore and APAC export business. This role is responsible for ensuring accurate system data, reliable supply, inventory control, regulatory compliance, and continuous process improvement across Singapore and channel partner markets.

The successful candidate should be strong in order management, supply chain coordination, stakeholder engagement, and operations leadership within the healthcare diagnostics, IVD, medical devices, or regulated healthcare industry.
 

Responsibilities

• Oversee daily operational execution for Singapore and APAC export / channel partner markets, ensuring smooth order fulfilment, supply coordination, and business continuity.

• Manage CRM and ERP systems to ensure accurate and timely updates of order, inventory, service, and operational data.

• Maintain data integrity across operational systems to support reporting, forecasting, audit readiness, and management decision-making.

• Work closely with Sales teams and HQ Supply Chain to align monthly forecasts, improve demand visibility, and support accurate monthly closing.

• Act as the key operational liaison between local teams, headquarters, distributors, logistics partners, and internal stakeholders.

• Monitor and manage supply issues, back-orders, and potential shortages, ensuring timely communication and mitigation actions.

• Review inventory levels for Singapore and export markets, including safety stock, slow-moving stock, expiring inventory, and channel partner stock levels.

• Ensure compliance with GDPMDS and other applicable regulatory, quality, and audit requirements.

• Lead audit preparation and coordination, including documentation readiness, inspection support, corrective actions, and follow-up activities.

• Review current workflows and develop or improve SOPs to enhance operational efficiency, delivery smoothness, and cost effectiveness.

• Partner with Finance, Quality, Sales, Logistics, and external distributors to resolve operational issues and support customer satisfaction.

• Lead and guide the operations support team, including coaching, performance tracking, and individual development planning.

• Support office-wide and corporate initiatives where required, including internal governance, administrative coordination, HR policy updates, and employee insurance matters.

• Travel regionally when required to support business, operational, and channel partner needs.
   

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, Operations Management, or a related discipline.

• Minimum 5 years of relevant experience in customer service, order management, supply chain operations, or commercial operations.

• Prior experience in the IVD, medical devices, healthcare diagnostics, life sciences, or regulated healthcare industry is highly preferred.

• Strong understanding of Order-to-Cash processes, order management workflows, supply planning, and inventory management.

• Hands-on experience with CRM and ERP systems such as SAGE, SAP, Salesforce / SFDC, or similar platforms.

• Good working knowledge of supply chain coordination, distributor operations, back-order management, and demand forecasting.

• Familiarity with GDPMDS, quality management systems, audit preparation, or regulated industry compliance is advantageous.

• Strong Excel skills are required; proficiency in Microsoft Word, PowerPoint, and Power BI will be an advantage.

• Project management or process improvement experience is preferred.

• Strong stakeholder management skills, with the ability to work across sales, supply chain, finance, quality, logistics, and external partners.

• Detail-oriented, accountable, proactive, and comfortable working in a fast-paced, matrixed environment.

• Strong planning, problem-solving, communication, and critical-thinking skills.

• Comfortable with regional travel of approximately 25%.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

Duties:

• Daily manpower planning to ensure operation excellence in a cost-effective manner and to fulfil contractual obligations.
• Work with internal and external stakeholders to understand operational needs in order to plan/forecast the necessary resources required.
• Attendance management and make necessary adjustments when necessary.
• Work closely with HR and Ops to manage and achieve efficiency in manpower deployment. Initiates processes to streamline operations.
• Assist with HR on MOM deliverables regarding workforce.
• Implement information system and process flow for manpower planning.
• Work/Check on-site during project period to ensure manpower supply is managed optimally.
• Coordinate manpower’s security clearances and permit to work.
• Management of all company vehicle maintenance needs.
• Management of all company PPE drawing and consumable distribution.
• Conduct routine review with HR for performance improvement.
• Coordination with government authorities for renewal or applications of consent/licences.

Expected scenario and deliverables:

• Early forecast in manpower planning to allow company foresight into tendering for new projects.
• Efficiencies in resource usage resulting in cost savings in time and labour.

Other expectations:

• Have some interest in greenery, trees and plants.
• Willingness to explore other options to solve problems.
• Possibility to represent company for tenders (Maintenance, Projects and Events)

Requirements:

• Diploma in Landscape, Construction, Logistics, Supply Chain, Facilities or related field (preferred, but not mandatory).
• 1-2 years’ experience in operations/logistics coordination.
• Strong organizational skills with the ability to gather and synthesize information effectively.
• Proficient in Microsoft Office (Excel, Word, Outlook).

12-months contract role under Optimum Solutions.

This role requires working with our client who is a leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery and digital payments.

Work Hours:

Monday to Friday, 9:30 AM - 6:30 PM (inclusive of a 1-hour lunch break)

Key Responsibilities:

• Oversee the registration process for drivers.

• Handle the physical inspection and handover of vehicles to both internal and external parties.

• Resolve on-ground disputes with drivers.

• Prepare driver handbooks and disseminate information to drivers.

• Perform data entry tasks and inventory stock checks.

• Assist in ad hoc activities and gather driver feedback.

Skills and Experience Required:

• Excellent interactive and communication skills.

• Experience in customer service.

• Basic knowledge of Excel.

• Possession of a 3A car license.

Operations Associate, Fintech Lending

Capital C Corporation Pte. Ltd.

Who We Are

Capital C Corporation is a leading Singapore-based fintech company transforming financial services across Southeast Asia.

With a decade of experience, we build digital financial solutions that empower individuals and small businesses through consumer financing, MSME business loans, buy-now-pay-later, and salary advances in developing countries — all aimed at boosting financial stability.

We are driven by one purpose:
“Driving financial inclusion, enhancing lives.”

About the Role

Want to build a career in fintech but not sure where to start?

Join our Operations Associate Track, a ground-up career pathway designed for individuals who want to learn how a financial technology business operates from the inside.

This is not a routine admin role. You will gain real exposure to customer operations, application support, service delivery and daily business execution in a fast-moving fintech environment.

You will learn how customers are onboarded, how applications are supported, how internal teams coordinate, and how day-to-day business operations are carried out.

Over time, you will be developed based on your strengths and performance, with opportunities to grow into senior operations, customer success, business operations, loan operations, branch operations or team lead roles.

Responsibilities

• Assist customers with onboarding, enquiries and application-related matters

• Support customer journey and day-to-day operational workflows

• Follow up with customers through phone, WhatsApp or other communication channels

• Assist with application processing and document checks

• Update internal systems accurately and promptly

• Coordinate with internal teams to ensure smooth execution

• Support appointment, service and branch operations

• Handle ad-hoc operational duties as required

• Take on additional responsibilities as you progress

Who We Are Looking For

• Fresh graduates are welcome, including ITE, Polytechnic Diploma, Private Diploma and Private Degree holders

• Prior experience in customer service, retail, hospitality, sales, banking, call centre or operations will be an advantage

• Comfortable interacting with customers face-to-face, by phone and through messaging channels

• Good communication and interpersonal skills

• Customer-oriented, responsible and willing to learn

• Hands-on and comfortable working in a fast-paced environment

• Detail-oriented and able to follow processes

• Comfortable with operational targets and service standards

• Basic computer literacy

What We Offer

• Structured training and guidance

• Exposure to fintech and financial services operations

• Real customer and business operations experience

• Career progression opportunities

• Young and dynamic working environment

• Opportunity to grow into senior operations or team lead roles

Working Hours

• 5-day work week. Candidates must be able to work on Saturdays.

• Work schedules will be arranged between 10:00 AM to 8:30 PM, depending on operational needs.

How to Apply

If you're interested in joining our team, we’d love to hear from you.

Apply now:
https://jobs.capc.com.sg/apply/drs

Job Vacancy: Operations Manager

Company: Desh Catering service Pte. Ltd.
Location: Singapore
Position: Operations Manager (Full-Time)

About Us

Desh Catering is a growing catering service dedicated to providing healthy, quality, and affordable meals to migrant workers in Singapore. We are looking for a dynamic and responsible Operations Manager to oversee our daily operations and support our expansion.

Key Responsibilities

* Manage and supervise daily catering operations.

* Coordinate kitchen production, packing, and food delivery schedules.

* Lead and manage operational staff, drivers, and kitchen teams.

* Handle customer feedback and resolve operational issues.

* Monitor inventory, purchasing, and supplier coordination.

* Improve operational efficiency and service quality.

* Prepare operational reports and support business growth initiatives.

Requirements

* Able to work independently and under pressure day & Night shift

* Minimum 3 years of experience in operations management in any industries

* Strong leadership and team management skills.

* Good communication and problem-solving abilities.

* Proficient in Microsoft Office (Excel, Word, Email).

* Minimum 5-10 years Working Experience in Singapore

* Minimum Education qualifications - A level

* Workplace Safety related Certificate will be more advantaged

Interested candidates may send their resume to deshcateringsg@gmail.com

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Role Summary and Impact 

This role is within Media Futures Group, a leading brand within WPP Media.

Media Futures Group (MFG) is a bespoke global agency solution designed for Google, one of WPP Media’s largest global clients. Headquartered out of New York and operating out of the WPP and WPP Media umbrella, the team specialises in integrated data-driven media, creative strategy and digital marketing with a focus on AI-driven advertising and managing Google’s marketing initiatives.

We are seeking a highly experienced, resilient, and emotionally intelligent Vice President of Client Operations to architect and elevate our operational and commercial framework across the Asia-Pacific region.

Based in our Singapore APAC Headquarters, the VP of Client Operations is the operational backbone of our regional client business. You will oversee a dynamic region with a primary focus on Australia, China, Japan, India, Korea, Taiwan, and Singapore and oversee a team of ~450 professionals.

As a key strategic partner to the APAC Client President, you will lead, motivate, and mentor a specialised team of 15 operations professionals. Your mandate is to drive commercial profitability, engineer flawless campaign workflows (with a strong focus on AI integration), and champion operational effectiveness across diverse and complex markets.

Responsibilities

Commercial Management & Strategy

• Own, craft, and execute the regional commercial agreements and strategies.
• Balance the delivery of the client’s business goals with the agency’s requirements for financial stability, revenue growth, and profitability.
• Lead complex commercial negotiations and ensure staffing plans and resource models are financially viable and optimised.

Workflow Management & Risk Mitigation

• Architect and oversee the end-to-end campaign delivery process across the APAC region, ensuring adherence to global best practices.
• Identify, manage, and mitigate revenue risks, operational bottlenecks, and campaign incidents.
• Drive the integration of AI tools and automation into daily workflows to future-proof campaign execution.

Operational Effectiveness & Innovation

• Continuously identify and strategise new, agile ways of working that deliver tangible time savings and elevated output.
• Streamline the existing team structures and processes without compromising the agency’s commercial performance or the quality of client deliverables.
• Lead regional change management initiatives, ensuring local markets adopt and thrive under new operational frameworks.

Team Leadership & Stakeholder Management

• Manage, mentor, and inspire a regional team of 15 operations specialists, fostering a culture of high performance, positivity, and continuous improvement.
• Navigate a highly matrixed global organisation, aligning regional operational realities with global strategic directives.

Key Performance Indicators (KPIs)

• Commercial Health: Achievement of regional profitability targets, margin growth, and successful commercial renewals.
• Operational Excellence: Measurable reduction in campaign incidents/errors and the successful deployment of time-saving, AI-driven workflow automations.
• Team & Leadership: High team retention, positive employee engagement scores, and the successful resolution of market-level escalations.
• Client Satisfaction: Elevated client evaluation scores pertaining to agency operations, agility, and resource management.

Skills and Experience 

• 15+ years of senior-level experience within media agencies, managing operations for large, multi-national clients.
• Deep understanding of the APAC media landscape and the nuances of operating across diverse cultural markets.

Core Competencies:

• Hard Skills: Mastery in project management, change management, process creation and delivery, commercial negotiation, and business strategy.
• Problem Solving: A natural inclination toward overcoming challenges and resolving complex escalations with a high degree of positivity.
• Communication: Exceptional presentation skills with the ability to distill complex operational data into clear, actionable insights for C-level stakeholders.

Leadership & Emotional Intelligence (EIQ):

• Empathetic yet Resolute: You possess the emotional intelligence to read people, anticipate human challenges, and lead with empathy, but you do not shy away from making the tough, resolute decisions required for the agency's success.
• People-First Attitude: A genuine passion for helping people grow, removing roadblocks for your team, and acting as a stabilising force during periods of high pressure.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

Job Description

• Industry/ Organization Type: Manufacturing/ Food Production
• Position Title: Store Operations Manager
• Working Location: Senoko
• Working Hours: 5.5 days (Mon – Fri, 8am – 5pm; Sat, 8am – 12pm)
• Salary Package: Basic $7,000 - $8,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Manage and oversee daily operations across 8 restaurants.
• Lead and guide outlet operations to meet agreed targets and support ongoing improvements.
• Support business growth, including planning and setting up new outlets in Singapore or nearby countries.
• Implement cost control and cost-saving measures.
• Plan staffing needs, including recruitment, training, staff development, motivation, deployment, reassignment, and handling workplace issues to ensure effective use of manpower.
• Carry out other duties or projects assigned by the Director.

APPLY NOW!!!

• At least 5 years of relevant experience in F&B operations, preferably managing multiple outlets (e.g., casual dining or hotpot).
• Strong leadership, communication, and interpersonal skills.
• Working knowledge of Microsoft Office is required.
• Proficient in English; ability to communicate with Mandarin-speaking stakeholders for work purposes is an advantage.
• Able to work on Saturdays.
• Willing to travel when required.
• Experience in the Chinese cuisine industry or similar culinary environments will be an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81759 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Join Pixlr Group as a Business Operations & Marketing Executive, where you’ll help keep the wheels turning behind training courses, client activities, partner campaigns, and marketing support. This role is for someone organised, curious, and eager to learn how different teams come together to deliver smooth customer, learner, and partner experiences.

The Job: 

1. Training Operations & Learner Support

• Coordinate training scheduling, logistics, and workflow for Pixlr training courses with training partners.
• Support learner registration and onsite training coordination for Pixlr training courses with Business Development, channel partners, and trainers.

2. Demand Generation & Partner Campaign Support

• Assist in organising demand generation events and client outreach activities.
• Support Pixlr channel partners with campaign coordination and related operational follow-ups.

3. Customer Success & Client Engagement

• Support renewal and upsell coordination for existing software and training clients.
• Assist in acquiring client testimonials from existing software and training clients.
• Maintain client databases and update dashboards to provide data visibility to relevant teams.

4. Field Marketing & Campaign Support

• Support Marketing in the creation and distribution of field marketing collaterals.
• Assist with campaign materials, timelines, and operational coordination.

5. Social Media & Community Operations

• Support regular updates for Singapore-based social media channels and social communities.
• Work with relevant teams to help maintain and grow social media and community engagement.

6. Cross-Functional Coordination & Budget Support

• Coordinate working activity calendars across relevant teams to support seamless execution of campaigns and projects.
• Assist the Market Leader with budget planning inputs, cost tracking, and related documentation.

The Person: 

• Minimum 2-3 years of experience in operations or programme coordination.
• Strong organisational skills, with the ability to manage multiple schedules, logistics, and resources.
• Experience with learner enrolment, support, and engagement tracking.
• Familiarity with training systems, tools, and digital platforms.
• Ability to compile reports, track training metrics, and recommend improvements.
• Strong communication skills for vendor and trainer coordination.
• Detail-oriented with a focus on quality assurance and continuous improvement.
• Based in Singapore

Assist with the maintenance of accurate articles: 

-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare

-Self-starter and able to work independently with minimal supervision

-Able to work on multiple projects while delivering within deadlines

Support articles updates in line with latest SOP releases: 

-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly

-Ensure that SOP updates are accurate and uploaded in a timely manner

Liaising with local teams for translations: 

-Monitor content translations, and ensure completion within strict deadlines

Assist Manager with other tasks on an ad hoc basis: 

-Support Manager with ongoing projects on an ad hoc basis

We are looking for an intern to join our operations team. You will be supporting instructions of client deliverables, product coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As an operations intern at NIQ, you create and deliver client outputs in a correct and timely manner.

• Ensures data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Assist to resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with across relevant Operations teams to ensure delivery to client expectations and satisfaction.
• Ensure that the company’s regional and global standards are always adhered to all the times.
• To support any department / team projects / other duties as and when deemed necessary
• Team will receiving the FMCG product data from the retailer itself
• Need to clean the FMCG product data - to match our internal system formatting (have different format from retailers)-internally we called ID-Reference Data 

As a Principal Data Operations Analyst, you will leverage your deep expertise to support assigned departments or countries by driving process optimization and system enhancements. Your primary goal will be to ensure operational efficiency, effectiveness, and flexibility while adhering to SOPs. You'll collaborate across functions and regions, offering expert solutions to complex issues and ensuring continuous process improvement.

Main responsibilities:

• Responsible to design, establish, implement and prepare documentation for the projects or respective production processes/procedures/country specifics, ensuring expected quality and delivery timings are met. 
• Implement solutions that translate into standardization and process efficiency while balancing local BAU needs 
• Act as a single point of contact regarding tools and processes enhancements, including communication and follow up with countries. 
• Provide expertise in the respective platform/process area  
• Responsible to set up and get all training delivered to the team members on time with the respective quality 
• Drive a continuous process to enrich training base and make it more effective. 
• Asses the team members and work to fulfil the knowledge gaps. Ensure that teams operate with level of knowledge required.  
• Propose improvement of processes, through automation, innovation and convergence.  
• Support transformation and optimization of production processes and ensure SOP compliance. 
• Support and organize the execution of new client solutions 
• Answering technical questions and issues resolution 
• Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified. 
• Building and support documentation for best practices and country knowledge  
• Develop skills by attending workshops and training sessions 

Being part of SME community, share knowledge around Operational key topics working closely with Enablement.  

• Drive Specific Topic within SME initiatives being a Champion 
• Organise Training Sessions 
•  Attend & Actively Participate in Training Sessions 
• First Point of Contact for inquiries 
• Provide constructive input to Process Owners / Coordinators and Managers / Team Leads to optimize / improve Operations effectiveness 
• Being a team member create a culture of engagement, inclusion and innovation 

About the role
The HR Operations Specialist ensures efficient, compliant and high quality delivery of HR services across the employee lifecycle in several countries in the region. This role plays a key part in maintaining HR systems and data integrity, administration and ensuring smooth onboarding and leaver processes. The role also includes responsibility for general office administration in Malaysia office.

Key Accountabilities

HR Systems & Reporting

• Maintain accurate and up-to-date employee records, ensuring HR systems reflect current employee data and status.
• Provide guidance to employees and managers on HR system processes, including Employee and Manager Self-Service, and act as the key point of contact for system-related queries and issue resolution.
• Prepare and maintain organisational charts for audit and business purposes, ensuring regular updates to shared platforms.
• Collaborate with regional and global HR stakeholders to ensure consistency, accuracy, and timely filing of employee documentation within central HR systems and repositories.
• Identify opportunities for process automation to improve data accuracy and operational efficiency.
• Maintain employee personal files with up-to-date records for easy retrieval and compliance purposes.
• Preparing monthly headcount reports as requested
• Building SOP for HR processes for the JAPAC region.
• Support audits and data reporting requirements
• Identify process gaps and support continuous improvement initiatives and support system testing, data uploads, and reporting

Onboarding

• Manage end-to-end onboarding activities for new hires, including preparation of employment contracts and ensuring compliance with recruitment and employment standards.
• Coordinate induction activities and work with line managers and assigned buddies to support smooth integration of new employees.
• Administer probation processes by tracking review timelines, supporting managers, and issuing confirmation letters and related documentation.
• Prepare employment contracts and formal documentation related to changes in terms and conditions, ensuring compliance with internal policies and approval workflows.
• Liaise with external benefits providers to manage employee benefit enrolments and changes, ensuring a positive employee experience.
• Maintain and update HR documentation, including policies, procedures, templates, and forms, ensuring alignment with business requirements and applicable employment legislation.

Leavers & Offboarding

• Ensure resignations are acknowledged promptly and guide line managers through the leaver process.
• Coordinate final pay calculations in accordance with employment terms and payroll schedules.
• Facilitate exit interviews, compile insights, and share trend analysis with HR stakeholders to support continuous improvement initiatives.

Office Administration

• Manage general office administration and coordination activities.
• Support scheduling, meetings, and calendar coordination.
• Manage office supplies, vendor relationships, and facilities-related requests.
• Provide administrative support for HR and office operations, including invoices, claims, and data entry.
• Deliver ad-hoc administrative support to management and teams as required.

• Degree or Diploma in Human Resources, Business Administration, or a related discipline.
• Experience using HR Information Systems (HRIS) is highly desirable.
• Ability to work independently, take initiative, and adapt quickly in a dynamic environment.
• Strong capability to manage multiple priorities and meet tight deadlines with high attention to detail.
• High level of professionalism, discretion, and integrity when handling confidential and sensitive information.
• Strong organisational and communication skills with a service-oriented mindset.

In return for your valuable contributions and commitment to our organization, we are pleased to offer you an attractive and comprehensive benefits package that includes:

• A competitive monthly salary that reflects your experience, skills, and the industry standards, ensuring that you are fairly compensated for your hard work and dedication.
• A performance bonus designed to reward exceptional performance and achievements, providing you with additional financial incentives as you excel in your role.
• Ongoing professional development opportunities, including training programs, workshops, and access to resources that will help you enhance your skills and advance your career within our organization.