Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

You will work closely with Operations, Procurement, Logistics and Customer Service teams to ensure production schedules are executed effectively while maintaining food safety, quality and productivity standards. As the company continues to grow, you will play an important role in strengthening production capabilities, developing team performance and supporting operational excellence. If you are passionate about people, pets, and premium service, and enjoy working in a dynamic environment, we’d love to have you on our team.

Responsibilities

Production Operations

• Assist the Operations Manager in overseeing daily production operations to ensure production targets, quality standards and delivery schedules are achieved.
• Coordinate and monitor daily production activities, ensuring efficient utilization of manpower, equipment and materials.
• Supervise production personnel and provide guidance to ensure smooth workflow and operational discipline.
• Monitor production output, productivity, wastage and downtime, escalating issues where necessary.
• Support production planning and scheduling activities to meet customer demand and operational requirements.

Quality, Food Safety & Compliance

• Ensure compliance with GMP, HACCP, food safety regulations and company quality standards.
• Conduct routine checks on production processes, hygiene practices and operational controls.
• Work closely with the Quality Assurance team to investigate production and quality issues and implement corrective actions.
• Ensure proper documentation and record keeping of production, quality and food safety records.

Inventory & Material Coordination

• Coordinate with Procurement and Warehouse teams to ensure timely availability of raw materials, packaging materials and production supplies.
• Monitor material usage and report shortages, discrepancies or wastage.
• Support inventory control activities and stock reconciliation related to production operations.

Process Improvement

• Assist in reviewing and improving production processes, SOPs and work instructions to enhance productivity and efficiency.
• Identify operational bottlenecks and recommend process improvements.
• Support implementation of continuous improvement initiatives, automation projects and operational enhancement programs.
• Participate in root cause analysis and corrective action implementation for production-related issues.

Team Leadership & Development

• Supervise, coach and support production supervisors, team leaders and operators.
• Assist with manpower planning, staff scheduling and workforce allocation.
• Conduct on-the-job training and ensure employees are competent in operational procedures and food safety requirements.
• Foster a culture of teamwork, accountability, safety and continuous improvement.

Equipment &Facilities

• Coordinate with the Maintenance team to ensure equipment is properly maintained and production downtime is minimized.
• Monitor equipment performance and report maintenance requirements promptly.
• Ensure production facilities are maintained in a clean, organized and safe condition.

Workplace Safety

• Ensure compliance with workplace safety regulations and company policies.
• Conduct regular safety inspections and promote safe work practices on the production floor.
• Participate in safety initiatives, incident investigations and corrective action implementation.

Requirements

• Diploma or Degree in Food Technology, Food Science, Manufacturing, Engineering, Operations Management or a related discipline.
• Minimum3–5 years of experience in food production, manufacturing or operations, preferably within the FMCG or food industry.
• At least 1–2 years of supervisory experience leading production teams.
• Knowledge of GMP, HACCP, food safety regulations and manufacturing best practices.
• Experience in production planning, manpower coordination and process improvement initiatives.
• Proficient in Microsoft Office, particularly Excel, and ERP or production management systems.
• Strong leadership, communication, problem-solving and stakeholder management skills.
• Hands-on, proactive and able to thrive in a fast-paced production environment.
• Willing to work on the production floor and lead by example.

Job Description

• Manage the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution comply with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Summary

We are seeking a highly organized and technology-driven Information Systems & Operations Manager to oversee and optimize our restaurant group's business operations. The successful candidate will be responsible for managing IT systems, accounting operations, HR administration, website and digital marketing activities, business reporting, and process improvements across the organization.

This role is ideal for a proactive individual who can bridge technology and business operations while ensuring efficient day-to-day management of administrative functions.

Key Responsibilities

Information Systems & Technology

• Manage and maintain company IT infrastructure, including computers, printers, networking equipment, internet connectivity, and cloud services.
• Administer POS systems, online ordering platforms, reservation systems, and delivery partner integrations.
• Manage company websites and ensure content accuracy, uptime, security, and performance.
• Coordinate software implementations, upgrades, and troubleshooting.
• Manage data backups, cybersecurity measures, and access controls.
• Identify and implement automation opportunities to improve operational efficiency.

Accounting & Finance Operations

• Supervise accounting staff and data entry personnel.
• Ensure timely and accurate recording of financial transactions.
• Monitor accounts payable, accounts receivable, and bank reconciliations.
• Coordinate with external accountants, auditors, banks, and government agencies.
• Generate management reports and financial summaries.
• Assist management in budgeting and cost-control initiatives.

Human Resource Operations

• Oversee employee records and HR documentation.
• Coordinate payroll preparation and attendance records.
• Monitor leave, medical certificates, and staff documentation.
• Support recruitment, onboarding, and employee administration.
• Ensure compliance with employment regulations and company policies.
• Assist with work pass and regulatory documentation where required.

Website & Digital Marketing

• Manage company websites and online presence.
• Coordinate website updates, promotions, menus, and content changes.
• Manage social media platforms including Facebook, Instagram, TikTok, and Google Business Profile.
• Monitor online reviews and customer feedback.
• Track marketing performance and prepare monthly reports.
• Coordinate digital advertising campaigns and promotional activities.

Operations & Reporting

• Prepare operational and management reports.
• Monitor business KPIs and recommend improvements.
• Develop and maintain SOPs and documentation.
• Support management with strategic projects and process improvements.
• Liaise with vendors, service providers, and external consultants.

Requirements

Experience

• Minimum 5 years of experience in IT, systems administration, operations management, accounting administration, or related functions.
• Experience in F&B, hospitality, or retail operations is preferred.
• Experience with accounting software such as Tally, Xero, QuickBooks, or similar systems.
• Experience managing websites and social media platforms.

Technical Skills

• Strong knowledge of Microsoft Office and Google Workspace.
• Understanding of networking, hardware, software, and cloud services.
• Familiarity with website management platforms.
• Ability to analyze data and prepare reports.
• Knowledge of digital marketing tools is an advantage.

Personal Attributes

• Strong leadership and organizational skills.
• Excellent problem-solving abilities.
• Ability to manage multiple responsibilities simultaneously.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.

Job Summary:

The Operations Manager supports the Head of Home Help in executing service delivery across Home Personal Care (HPC), Medical Escort and Transport (MET) and Meals-on-Wheels (MOW). This role ensures daily operations are efficient, client-centred, compliant with regulatory standards and aligned with strategic goals. The Operations Manager coordinates logistics, develops team leads, optimizes resources and explores manpower innovation, including volunteers and micro-jobbers, to enhance service sustainability.

Principal Responsibilities and Duties:

• Oversee daily operations to ensure timely, efficient, and high-quality delivery of HPC, MET, and MOW services.

• Implement and review standard operating procedures to improve workflow efficiency, safety and service consistency.

• Mentor and develop Team Leads to strengthen operational and leadership capability.

• Explore and integrate alternative manpower models (e.g. vendors, volunteers, micro-jobbers) to expand service capacity.

• Manage operational budgets, optimise resource planning and ensure accurate funding reporting.

• Optimise the service-mix for financial sustainability.

• Strengthen service coordination across Home Help streams for holistic client support.

• Track and report service performance, client satisfaction and manpower utilization data.

• Collaborate with internal stakeholders to build core-competencies & care-delivery mechanisms that enhances TOUCH Elderly Group’s ability to deliver quality & coordinated services.

• Build relationships & alliances with external stakeholders to enhance client care, increase market share and market penetration.

• Participate in projects and undertake other ad hoc duties as assigned to support service development and organisational goals.

Essential Skills and Qualifications:

• Degree in Healthcare, Business, or a related field with 5 years of relevant operational experience, including at least 2 years in a supervisory or team leadership role.

• Strong problem-solving and decision-making skills in dynamic environments.

• Service-oriented mindset with a passion for eldercare and community services.

• Ability to lead and motivate teams towards service excellence.

• Adaptability to operational challenges and innovation-driven improvements.

• Good interpersonal and communication skills for stakeholder collaboration.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist in delivering quality talent for Real Estate, Property, Development, and Construction sectors with a holistic approach.

Job Summary

Our client is looking for you to lead day-to-day operations of a major shopping mall and mixed-use asset, managing M&E systems, tenant coordination, and asset improvements to enhance operational performance and tenant experience.

Responsibilities

• Oversee daily operations of a large-scale retail-led development to ensure smooth functioning and tenant satisfaction
• Manage building services and M&E systems to maintain uptime, regulatory compliance, and optimal performance
• Lead internal teams and external contractors to deliver effective facilities management and maintenance services
• Serve as the primary contact for retail tenants, coordinating fit outs, handovers, and ongoing tenant relations
• Drive operational improvements and support asset enhancement projects to increase asset value and efficiency
• Ensure compliance with statutory regulations, safety standards, and standard operating procedures (SOPs)
• Manage budgets, service contracts, and vendor performance to optimize cost efficiency and service quality

Required competencies and certifications

• Minimum 5 years of experience managing shopping mall or retail-led mixed-use assets
• Proven background in property ownership, development, or property management companies
• Demonstrated expertise in managing retail tenants and fit out processes
• Strong working knowledge of building services and mall operations
• Ability to lead teams and engage directly with stakeholders in a confident, hands-on manner

Preferred competencies and qualifications

• Degree in Building Services, Engineering, Estate Management, or a related field

Other Information

• Opportunity to own a high-profile retail asset with visible impact on operations and tenant experience
• Exposure to asset enhancement and value-add initiatives with strong long-term career progression

Contact: abeattie@goughrecruitment.com.hk for confidential discussions

Data collected will be used for recruitment purposes only, in accordance with the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.

The 1872 Clipper Tea Co is seeking an experienced Operations Manager/Head of Operations to lead and scale our F&B and retail operations in Singapore. In this role, you will be responsible for the success of our outlets by leading ahigh-performing team to exceed revenue targets and deliver product and service excellence in accordance with our strategic plans.

Job Description

The Head of Operations will be responsible for overseeing day-to-day operations, managing budgets, developing and implementing operational strategies, and ensuring compliance with health and safety regulations. Additional responsibilities include analysing performance metrics, managing and mentoring team members, and fostering strong communication across departments.

Key Responsibilities

A. Leadership & Team Development

• Lead and manage a team of managers, including Operations Executive, Head Baristas and Outlet Managers.
• Recruit, train, and onboard new team members in collaboration with HR, ensuring they are equipped for long-term success.
• Conduct regular performance reviews and build succession plans to support team development and retention.

B. Operational Excellence

• Oversee day-to-day operations across all outlets to ensure smooth execution, quality assurance, and brand alignment.
• Develop, implement, and refine SOPs and workflows to improve consistency and efficiency.
• Ensure product quality, service excellence, hygiene, and cleanliness standards are upheld at all locations.
• Prepare and deliver weekly and monthly reports on KPIs, operational challenges, and improvement plans.
• Respond to customer escalations and implement service recovery processes.

C. Supplier & Vendor Management

• Drive sales and profitability through effective inventory management, cost controls, and resource allocation.
• Collaborate with key suppliers to ensure product quality, pricing competitiveness, and favourable cost of goods sold (COGS).
• Manage vendor relationships, third-party contracts, and oversee regular facilities maintenance.
• Lead planning and execution of store facelifts, refurbishments, and major renovation projects

D. Strategic Execution

• Execute company initiatives, marketing campaigns, and product launches in alignment with operational capabilities.
• Ensure operational readiness and seamless execution for new store openings or relocations.
• Work closely with the sales and operations teams to gather feedback and continuously enhance workflows and offerings.
• Identify operational gaps and implement scalable solutions for improvement and innovation.

Minimum Requirements

• Diploma in Business Administration, F&B, Hospitality Management, or a related field.
• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English.
• Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.

You must have the passion for hospitality and tea, which is our core of our business. We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.

The Assistant Operation Manager will assist the Operations Manager in coordinating and managing the operation of the Coffeeshop.

Key Responsibilities

• Maintain smooth daily operations of the Coffeeshop
• Source for potential qualified tenants to fill any vacant food stalls
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• To do stock take and order stocks based on healthy inventory level
• Source for suppliers with competitive pricing
• Keep up to date with market prices for all materials and ingredients
• Make sure safety and hygiene guidelines are being followed
• Supervise, lead & motivate the team
• Ensure fairness in scheduling work duty roster and off days for operation employees
• To Interview, assess and assist in hiring employee based on outlet manpower requirements
• Receive, review and act upon feedback and complaints received from customers
• Responsible for ensuring consistent quality of service
• Adept at handling a wide variety of customer and customer requests
• Able to perform ad hoc duties when required

Key Requirements

• Candidate must possess at least a Diploma from any field of studies
• Minimum of 2 years of working experience in Coffeeshop or Food court management role
• Able to work flexible schedule including shift work, weekends, public holidays and to perform additional ad hoc duties and tasks in case of any acute shortage of employees
• Prepared to work in a non-air-conditioned setting
• Possess strong communication and effective negotiation skills
• Fantastic team player
• Good knowledge of Microsoft office programme, especially in Word and Excel

*Only Suitable candidates will be shortlisted and notified.

Operations Manager

Central Woodlands & Beach Road, Singapore
Pay commensurate with relevant experience
Permanent | 5-Day Work Week | Sundays & Public Holidays Off

We are an established two-location dental practice seeking a confident and emotionally steady Senior Clinic Manager to lead our team of approximately 25-30 staff across clinical, nursing, customer service and administrative functions.

This is a leadership position reporting directly to the Managing Director, responsible for people leadership, roster governance, operational excellence and change management during a major transformation year.

Key Responsibilities

People & Leadership

• Lead and supervise clinical and front desk operations
• Coach team leaders and ensure good coordination between clinical and front office teams
• Manage onboarding, training, performance appraisal and disciplinary processes
• Maintain professional, respectful and high-performing workplace culture

Roster Governance

• Generate and manage weekly master roster across two clinics (6-chair and 3-chair)
• Ensure fair allocation of shifts, evenings and Saturdays

Operations & Compliance

• Oversee day-to-day clinic operations and ensure smooth workflow
• Streamline counter and clinical workflows and SOPs to maintain high service standards and improve daily operational efficiency.
• Lead dental assistant training and performance reviews to ensure all clinical staff meet high technical and safety standards.
• Maintain professional, legal and regulatory compliance (MOH and statutory requirements)
• Ensure high standards of hygiene, infection control and workplace safety
• Ensure that all equipment are in good working condition
• Ensure that the facilities, furniture and fittings are in good condition
• Manage end-to-end technical operations, including hardware troubleshooting, electrical outage response protocols, and maintain a comprehensive inventory of all clinic devices and appliances.
• Oversee inventory and purchasing processes
• Procurement of dental equipment

Change & Project Management

• Lead automation initiatives
• Lead SOP improvements and workflow redesign
• Coordinate operational continuity during renovation
• Business expansion

Required competencies and certifications

• Past clinical work experience in dentistry is a requirement
• Minimum 2 years managing teams of more than 20 people is essential

Preferred competencies and qualifications

• Experience as a medical nurse in a clinical setting may be considered
• Polytechnic Diploma or Degree (Healthcare / Business / Hospitality preferred)
• Proven experience handling complex rostering
• Strong conflict resolution and emotional regulation skills
• Decisive yet respectful leadership style
• Good command of spoken and written English
• Fluency in local mother tongue is preferred
• Must work at least one evening and all Saturdays

Package

• 5-day work week
• All Sundays & Public Holidays off
• Annual discretionary performance bonus
• Medical benefits
• Excellent dental benefits (staff & immediate family)

Job Description

• Industry/ Organization Type: Medical Aesthetics
• Position Title: Operations Manager
• Working Location: East
• Working Hours: 5 days Monday – Saturday 10am-8pm (1 day off rotational shift; off on Sundays and Public Holidays)
• Salary Package: Basic + Incentive + Staff treatment benefits
• Duration: Permanent

Key Responsibilities

• Oversee daily clinic operations to ensure smooth workflow and good patient experience.
• Manage staff scheduling, treatment room setup, equipment maintenance, and daily operations.
• Ensure good customer service and efficient clinic operations.
• Handle patient feedback and resolve operational issues professionally.
• Monitor patient appointments, treatments, follow-ups, and retention.
• Ensure compliance with clinic regulations, safety, and hygiene standards.
• Maintain proper documentation, audit records, and SOPs.
• Improve workflows and support digital system enhancements.
• Lead, train, and guide clinic staff to maintain teamwork and professionalism.
• Support promotions, sales campaigns, and new service launches.
• Monitor clinic performance and recommend operational improvements.
• Manage inventory, procurement, vendors, and equipment servicing.
• Support business growth and operational planning initiatives.

APPLY NOW!!!

• Prior experience in clinic operations, healthcare, aesthetics, beauty, or wellness industry preferred.
• Strong leadership, communication, and team management skills.
• Good understanding of clinic operations, customer service, and patient management.
• Familiar with regulatory compliance, SOP implementation, and operational workflows.
• Strong problem-solving, organizational, and multitasking abilities.
• Experience with CRM systems, scheduling platforms, or digital operation tools is an advantage.
• Sales-driven mindset with ability to support business growth initiatives.
• Able to work in a fast-paced environment and manage multiple responsibilities effectively.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84880 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

F&B Manager – Indoor Activity Park Café Operations