Responsibilities & Activities:
⢠Design, develop, and implement solutions using ServiceNow platform capabilities.
⢠Collaborate with multi-functional teams to gather and understand business requirements.
⢠Customize and configure ServiceNow applications based on business needs.
⢠Develop and maintain ServiceNow workflows, forms, scripts, and reports.
⢠Provide technical expertise and support for ServiceNow implementations.
Experience & Competency:
⢠5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
⢠Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
⢠Experience in configuring ServiceNow workflows and forms.
⢠Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
⢠Experience with User Management including groups, users, roles, ACLs, etc.
⢠Excellent problem-solving and communication skills.
⢠Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
Key Responsibilities
⢠Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
⢠Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
⢠Participate in user acceptance testing (UAT) and assist with data migration activities.
⢠Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Additional Skills:
⢠Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
⢠Strong understanding of IT service management (ITSM) principles is a plus.
⢠Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
⢠Excellent analytical and problem-solving skills.
⢠Strong communication, collaboration, and interpersonal skills.
⢠Ability to learn quickly and adapt to new technologies.
⢠Eagerness to learn and contribute to a fast-paced environment.Ability to work independently and as part of a team.