Responsibilities
IT Helpdesk & Corporate Support (~20%)
·      Provide Level 1 IT support for Corporate Office users (~35 users)
·      Manage user provisioning, device setup, access rights, and asset
tracking
·      Troubleshoot common issues (M365, endpoints, printers)
·      Escalate complex infrastructure issues to central IT or vendors
·      Maintain structured ticket logs and monthly support reporting
Data Governance & Quality (~20%)
·      Support structured data quality assessments across corporate and plant
systems
·      Coordinate with data owners to maintain master data integrity
·      Maintain enterprise data standards, dictionaries, and validation rules
·      Support digitization of manual data capture processes
·      Identify and document systems of record for key operational data
·      Work on digitization of data
Process Automation (~40%)
·      Document and map repetitive/manual processes across plants and corporate
functions
·      Identify and prioritize automation opportunities
·      Develop and maintain low-code/RPA workflows
·      Test, deploy, and monitor automation performance
·      Maintain automation inventory and quantify efficiency gains
·      Track and report time savings and error reduction
·      Continuously refine deployed automations
Applied AI / ML Support (~20%)
·      Prepare structured datasets for AI/ML use cases
·      Perform exploratory data analysis (EDA)
·      Manage and maintain ETL/ELT pipelines for centralized data preparation
·      Support development, testing, and monitoring of predictive/prescriptive
models
·      Document model performance and improvement opportunities
Qualifications & Skills
Education
·      Degree in Information Systems, Computer Science, Data Analytics, or
related field
Technical Skills
·      Working knowledge of SQL, Python or R
·      Familiarity with JavaScript, HTML, CSS (basic level)
·      Experience with Power BI or similar visualization tools
·      Exposure to low-code automation tools (Power Automate, UiPath, etc.)
·      Understanding of data governance and data lifecycle principles
·      Strong documentation discipline
Helpdesk Technical Skills
·      Windows 10/11 troubleshooting
·      Microsoft 365 administration and support
·      Email configuration and troubleshooting
·      End-user device and peripheral support
·      Basic network connectivity troubleshooting
·      User and access management
·      Shared drive and permission management