Quality Management Executive - $4.2K #HKH
Full-time
Senior Executive
2 months ago
OverviewTo promote an effective quality programme including identifying, coordinating and participating with relevant departments on quality and patie.....
Overview
- To promote an effective quality programme including identifying, coordinating and participating with relevant departments on quality and patient safety training needs, standards development, design and implementation of audit tools and risk management activities:
- Keep abreast of appropriate regulatory agency requirements related to quality assurance, patient safety standards and other relevant regulatory requirements (e.g., Personal Data Protection Act and Health Information Bill/ Act);
- To initiate continuous service improvements through constant monitoring, audits and training.
Responsibilities
- Manage incidents, customer feedback/ complaints and provide timely responses and effective preventive measures
- Identify and develop strategies to mitigate risks, improve clinical quality and patient safety. Measure and evaluate data to determine the ultimate impact of the programs and initiatives
- Work with consultants and internal customers to achieve and maintain certifications
- Operationalization of Health Information Bill/ Health Information Act
- Collaborate with cross-functional teams to analyze and optimize healthcare processes, workflows, and procedures
- Maintain statistics on Quality Indicators e.g., Productivity, Customer Service Survey Data (including incidents, feedback, compliments, complaints). Prepare documents for management reporting as required
- Assist to develop, implement and review policies and procedures relating to quality management functions for standardisation and compliance to quality and regulatory standard
- Maintain an inventory of all documents within the organisation as document controller
- Maintain external correspondences including MOH/ AIC/ MOM, ensure all correspondences are tracked
- Identify and assess potential risks to patient safety and quality of care
- Any other tasks as assigned by the Manager/ CEO
Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
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