Total 21 job vacancies by Strategy Solutions Services

Responsibilities:​​​​​​​

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
• Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.
• Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
• Oversee grading operations, including parts extraction and systematic stocktaking activities.
• Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
• Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
• Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
• Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.
• Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
• Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Requirements:

• Diploma in Business Administration or related discipline.
• Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM administration.
• Proficiency in Microsoft Office applications (Excel proficiency preferred).
• Strong analytical skills with attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset with strong problem-solving capability.

Kindly email your Resume in MS Words Format to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018

Responsibilities

• Coordinate and manage export shipments, ensuring compliance with shipping requirements and timelines.
• Prepare, verify, and ensure timely submission of all export shipping documents.
• Coordinate with freight forwarders to ensure timely and efficient export shipments.
• Manage customer communication on order status, shipment updates, and any issues or delays.
• Handle chargeable and non-chargeable consumables orders for end-user customers.
• Liaise with PSI on consumables inventory levels.
• Handle inbound enquiries via hotline for consumables and service support.

Requirements

• Min Diploma or Degree
• Min 1–3 years of experience in export coordination, logistics, or customer service. 
• Knowledge of SAP is an advantage.
• Good understanding of export documentation and shipping processes.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Prior experience in sales administrative support duties is preferred.
• Able to work late during month end.

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018

Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform, live chats, walk-in effectively and promptly.

• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

• All customer service request and any follow-up interaction is logged into CRM accurately and timely.

• Maintenance and updating of the data for CRM - Serial Number databases, model codes, and system updates during new product launches

• Assist in processing and invoicing Local and Export spare part orders.

• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
  
  

Requirements:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.

• Good analytical, organizational, and documentation skills.

• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

• Proficient in Microsoft Excel, Word and PowerPoint.

• Experience in CRM System is a plus

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability

2. Detailed Job Scope

3. Reason for Leaving for All Employments

4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018

Responsibilities

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Requirements

• Min Diploma in Engineering or related discipline 
• Min 2 years of experience of experience in consumer electronics after sales management industry.
• Hands-on experience with fridge, washer and TV.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
• Ability to work under pressure.

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

1. Detailed Job Scope
2. Reason for Leaving for All Employments
3. Salary Expectation
4. Date of Availability

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018

Responsibilities

• Oversee daily operations, maintenance, and support of SAP systems to ensure high availability and performance.
• Manage SAP change control processes and system enhancements.
• Administer user access, roles, and licenses across SAP and related platforms (BW, DFMS, SPSI, Evatic).
• Maintain SAP master data (e.g., pricing, material master, exchange rates).
• Ensure timely execution of monthly system activities, including data extraction and closing processes.
• Lead the design, implementation, and maintenance of IT infrastructure, including networks, servers, and communication systems
• Support office relocation and infrastructure setup (LAN, cabling, connectivity).
• Manage SAP remote connectivity and coordinate with telecom/service providers.
• Ensure smooth operation of global communication systems (voice, data, email).
• Lead end-to-end IT and SAP projects from planning to implementation and post-go-live support.
• Define project scope, timelines, resources, and risk management plans.
• Monitor progress, manage budgets, and ensure timely delivery within quality standards.
• Drive system integration, testing, data migration, and process improvements.
• Collaborate with stakeholders to gather requirements and translate them into effective IT solutions.
• Provide user training, documentation, and ongoing support to enhance system adoption.
• Ensure compliance with internal IT policies, audit requirements, and HQ guidelines.
• Implement and maintain IT security measures to safeguard company assets.
• Manage IT budget planning, cost control, and vendor spending.
• Manage relationships with vendors, contractors, and service providers.
• Negotiate contracts and ensure service delivery meets business expectations.
• Communicate effectively with stakeholders on project updates, risks, and issue resolution.

Requirements

• Min Degree in IT, Computer Science, or related field.
• Proven experience managing SAP systems and IT infrastructure.
• Strong project management experience with full lifecycle delivery.
• Knowledge of network infrastructure, system integration, and IT security practices.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience in vendor management and budget control.

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

1. Detailed Job Scope
2. Reason for Leaving for All Employments
3. Salary Expectation
4. Date of Availability

Shortlisted candidates will be notified for an interview

MOM License: 09C3018

Responsibilities

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
• Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
• Create training materials, technical procedures, service manuals and part guides for distributors.
• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Requirements

• Min Diploma in Engineering or related discipline 
• Min 2 years of experience of experience in consumer electronics after sales management industry.
• Hands-on experience with fridge, washer and TV.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
• Ability to work under pressure.

Kindly email your Resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg

(NOTE: The following information should be Included in the Resume. Thank you)

1. Detailed Job Scope
2. Reason for Leaving for All Employments
3. Salary Expectation
4. Date of Availability

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018