Total 41 job vacancies by Ncs Pte. Ltd.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

What will you do? 

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Log, track and priorities all support request using the ticking system, ensuring accurate documentation and timely resolution.

Essential Qualifications

• To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call centre environment.
• To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Good understanding on Hardware and peripherals.
• Experience in supporting WIFI/LAN Connectivity
• Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)
• Customer service orientation and patience when dealing with non-technical users
• Basic Understanding of ITIL framework

Additional information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading AI Tech Servicescompany. With a 15,000-strong team across the Asia Pacific, NCS scales itsplatforms and capabilities to provide clients with greater agility and AIexpertise across a range of Industries. Embracing a strong ecosystem of globalpartners, NCS transforms technology services delivery combining AI with digitalresilience to drive real business impact. NCS is a subsidiary of the SingtelGroup.

The Senior DB InfrastructureEngineer is responsible for designing, planning, supporting, and maintainingdatabase infrastructure build and operations to meet or exceed Service LevelAgreements. The role involves monitoring DB performance, resolving complextechnical problems, leading and managing DB Infrastructure teams, andproactively addressing business or regulatory challenges with recommendedimprovements. The position requires 24x7 standby availability for operationalor implementation support, advanced troubleshooting capabilities,resourcefulness in skill acquisition, teamwork, and effective team guidance andknowledge sharing.

What will youdo?

·      Leadteam delivery of optimum DB Infrastructure operations

·      Overseetechnical analysis of complex software, hardware, and DB Infrastructureequipment

·      Presentfindings and provide advice on capabilities and limitations

·      Reviewand improve documentation, installation, configuration, and troubleshootingprocesses

·      Leaddesign, installation, DB migration, and integration activities

·      Managetesting and handover of DB Infrastructure solutions

·      Conducttechnical system analysis to ensure solutions meet or anticipate demand

·      Designand implement DB Infrastructure adhering to architecture standards

·      Assistleadership in disaster recovery planning and testing

·      Improveissue resolution methods and techniques

·      Organizesystem maintenance, backups, and disaster recovery drills

·      Providecoaching and training for complex problem resolution

·      Simulateuser problems to solve operational challenges

·      Coordinatemaintenance tasks, including change requests

·      Leadmaintenance improvements using automation

·      Ensureoperations meet technical design and SLA requirements

·      Monitorsystem performance, uptime, and utilization

·      Reviewand assure quality of technical staff work

·      Developreports on security, performance, availability, and key metrics like throughputand capacity

·      Leadinitiatives to improve systems and service delivery via automation andvirtualization

·      Monitorthe impact of DB Infrastructure on application usage

·      Supportaudits, testing, and implementations regularly

The ideal candidate should possess:

·       Minimumuniversity degree in any related field

·       Over5 years of relevant IT/DB Infrastructure experience

·       Expertisein traditional and cloud databases, database high availability, architecturedesign, implementation, large-scale databases, data analytics, cloud platformsprivate/public/hybrid, performance tuning, migration, auditing, securityhardening, ITIL frameworks

·       Automationand scripting technologies such as Ansible, Python, PowerShell, Shell scripting

·       ServiceNowplatform familiarity

·       ProblemManagement, Communication & Client Engagement, Developing People, Innovation& Continuous Improvement, Leadership & Personal Excellence, ProblemSolving & Decision Making, Accountability, Client Centricity, EmotionalQuotient, Integrity & Trust, Stewardship

We are driven by our AEIOUbeliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seekindividuals who embody these values in both their professional and personallives. We are committed to our Impact: Valuing our clients, Growing ourpeople, and Creating our future.  

Together, we make theextraordinary happen.  

Learn more about us at ncs.co andvisit our LinkedIn career site. 

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking a detail-oriented and analytical Software Engineer with expertise in Java Core to join our engineering team in Singapore. In this role, you will design, develop, and maintain robust Java applications while adhering to best practices in software architecture and code quality. You will work collaboratively with cross-functional teams to deliver efficient, scalable solutions that meet our business objectives.

What will you do? 

• Develop, test, and maintain high-quality Java applications using core Java technologies and frameworks
• Design and implement efficient algorithms and data structures to solve complex technical problems
• Write clean, well-documented code following established coding standards and design patterns
• Conduct code reviews and provide constructive feedback to team members to ensure code quality and consistency
• Collaborate with product managers and stakeholders to understand requirements and translate them into technical specifications
• Troubleshoot and debug production issues, analyzing root causes and implementing effective solutions
• Participate in architectural discussions and contribute to system design decisions
• Optimize application performance through profiling, analysis, and implementation of performance improvements
• Maintain comprehensive documentation of code, systems, and processes for knowledge sharing
• Stay current with industry best practices and emerging Java technologies

The ideal candidate should possess:

• 3+ years of professional experience in Java development with strong core Java expertise
• Advanced proficiency in object-oriented programming (OOP) principles and design patterns
• Solid understanding of data structures, algorithms, and computational complexity
• Experience with version control systems (Git) and collaborative development workflows
• Proficiency in unit testing frameworks (JUnit, Mockito) and test-driven development practices
• Knowledge of SQL and relational database design
• Experience developing RESTful APIs and understanding of HTTP protocols
• Familiarity with build tools such as Maven or Gradle
• Strong problem-solving skills and analytical mindset
• Excellent communication and teamwork abilities

Preferred Skills and Experience:

• Experience with Spring Framework and Spring Boot
• Knowledge of microservices architecture and distributed systems
• Familiarity with CI/CD pipelines and DevOps practices
• Experience with cloud platforms (AWS, Azure, or Google Cloud Platform)
• Understanding of multithreading, concurrency, and asynchronous programming
• Exposure to Agile/Scrum development methodologies
• Experience with containerization technologies (Docker, Kubernetes)
• Knowledge of message queues and event-driven architecture

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are looking for a skilled Go (Golang) Developer to join our engineering team and work directly at the customer site. The candidate will be responsible for developing, testing, and maintaining high-performance backend services and APIs using Go. The ideal candidate should have hands-on experience in building scalable, secure, and efficient applications and be comfortable working in a fast-paced client-facing environment.

What will you do? 

• Design, develop, and maintain efficient, reusable, and reliable Go (Golang) code.
• Develop RESTful APIs and backend services for integration with frontend and third-party systems.
• Collaborate with cross-functional teams including DevOps, QA, and frontend engineers to deliver robust solutions.
• Participate in code reviews and contribute to best practices in Go development.
• Optimize applications for maximum speed, scalability, and performance.
• Debug and troubleshoot production issues and provide timely resolutions.
• Contribute to technical documentation and maintain version control using Git.
• Work closely with customer’s technical teams to align deliverables and ensure smooth integration with existing systems.

The ideal candidate should posses

• 1–5 years of hands-on experience in backend development using Go (Golang).
• Good understanding of concurrency, goroutines, and Go channels.
• Experience with RESTful API design and microservices architecture.
• Familiarity with SQL/NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines is a plus.
• Knowledge of cloud platforms (AWS, GCP, or Azure) is preferred.
• Good understanding of software design patterns, testing frameworks, and version control (Git).
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a customer environment.
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Prior experience working on-site with enterprise clients or within large-scale distributed systems.
• Prior experience working as a Go-lang developer.
• Exposure to agile methodologies and sprint-based delivery cycles.

NCS is a leading AI Tech Services company. With a 15,000-strongteam across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Overview
The Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. The incumbent is also responsible for projects resource scheduling, tracking, risk management and quality assurance.

What will you do:

Project & Service Management

• Lead, deliver and maintain projects within time, scope and cost
• Ensure project delivery quality
• Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
• Manage project financials, ensuring project cost/ revenue forecast is done accurately
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues
• Track project progress and report to Senior Management and Customer
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
• Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
• Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness
• Leverage Microsoft Excel, Power BI, and other Microsoft 365 tools to analyze project performance metrics, resource utilization, and financial data.
• Develop interactive dashboards and visual reports to track project progress, risks, and KPIs for internal and customer reporting.
• Use data-driven insights to support forecasting, risk mitigation, and continuous improvement initiatives.
• Utilize Kanban-style tools such as Trello, Microsoft Planner, or Project for the Web to visualize project workflows, manage task assignments, and monitor progress in real time.
• Implement agile project tracking methods to improve transparency, accountability, and responsiveness across project phases.
• Integrate Slack or Microsoft Teams for streamlined communication, status updates, and collaboration among cross-functional teams.

Customer/Vendor/ Stakeholder Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
• Strong customer-service orientation
• Present project data and trends using Microsoft PowerPoint and Power BI to facilitate stakeholder engagement and decision-making.
• Translate complex data into clear visual narratives to support change management and prioritization discussions.

Team Management

• Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customers
• Plan for optimal use of resources across teams comprising of Project and Technical competencies
• Manage performance review of team and maintain open communication with team for feedback on continuous improvement
• Ensure high individual and staff billability
• Promote the use of collaborative platforms (e.g., Trello, Microsoft Planner, Slack) to enhance team coordination, task ownership, and productivity.
• Facilitate daily stand-ups or sprint reviews using Kanban boards to ensure alignment and timely issue resolution.

The ideal candidate should possess:

1.Technical Competency – WAN Migration Experience

• Demonstrated experience in managing WAN migration activities.
• Ability to coordinate with Internet Service Providers for timely WAN deployment.
• Strong project tracking skills to ensure milestones and timelines are met.

2. Experience in Tech Refresh Environments

• Proven capability in handling system setup in collaboration with customer counterparts.
• Experience in planning and executing migration from legacy to new systems.
• Ability to integrate new systems into existing infrastructures (e.g. GovTech DC/GCC/GDC/Axisnet) seamlessly.
  

3. Domain Knowledge and Process Awareness

• While in-depth knowledge of GovTech practices is not mandatory, familiarity with relevant processes is advantageous.

1. This includes:
2. Submission of documentation (e.g., SRs, rack mount plans, cabling plans).
3. Coordination of TAF sessions for obtaining stakeholder approvals.
4. Understanding of system integration requirements related to operations (e.g., management tools, alerting systems, backup solutions), which requires coordination with existing operational teams.

4. Professional Attributes

• The Project Manager must demonstrate a high level of professionalism, humility, and patience.
• Must be able to effectively engage with stakeholders, listen actively to concerns, and facilitate collaborative, win-win outcomes across all parties—including the customer, internal teams, and external vendors.

5. Data Analysis & Visualization Competency

• Proficient in Microsoft Excel (advanced functions, pivot tables, charts) for data manipulation and reporting.
• Skilled in Microsoft Power BI for building dashboards, visualizing trends, and generating actionable insights.
• Ability to interpret data to identify patterns, risks, and opportunities that inform project strategy and execution.
  

6. Agile & Kanban Project Tracking

• Proficient in using Trello, Microsoft Planner, or Project for the Web to manage tasks, visualize workflows, and track deliverables.
• Familiarity with Slack or Microsoft Teams for real-time communication and integration with project tracking tools.
• Ability to adapt Kanban principles to infrastructure project environments for improved efficiency and stakeholder visibility.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading AI Tech Services company. With a 15,000-strongteam across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Primary Purpose 

The Senior Software Engineer is responsible to develop software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements. 

What will you do:

Project Delivery 

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices 
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits 
• Develop unit test package, execute tests & document test results to ensure the quality of the program 
• Assist in the integration testing, system testing, User Acceptance Test ( UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment 
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently 
• Prepare & maintain up-to-date system documentation. 
• Analyse functional requirements to translate into application design using established design methodologies and guidelines 
• Ensure codes comply with NCS security guidelines 

Team Work 

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements 
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications 
• Participate in peer reviews to improve project quality 

The ideal candidate should possess: 

• Typically  5-7  years’ experience with substantial project work in software development 
• Experience in Peoplesoft Financial. 
• Diploma or Degree in Computer Science, Information Technology, Management of Information Systems or equivalent 
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards 
• Strong problem solving skills and ability to think out of the box 
• Team player with strong communication and interpersonal skills 
• Self-motivator with a positive attitude and with high energy 
• Customer focused 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

As a Salesforce Principal Architect you will play a pivotal role in shaping client solutions, driving pre-sales engagements, and ensuring delivery excellence across Salesforce initiatives.

The role is suited for a consulting professional who is equally comfortable engaging with clients at the executive level, leading solution design, and guiding delivery teams. As a senior member of the Salesforce group, this role will also contribute to establishing ways of working, reusable assets, and practice capability across the broader NCS network.

What will you do?

Client Solutioning & Pre-Sales

• Act as a trusted advisor to clients, shaping Salesforce solutions that address business needs and deliver measurable outcomes
• Lead discovery sessions, requirements analysis, and solution design workshops
• Support sales and account teams in pre-sales activities including scoping, estimating, proposal development, and presentations
• Showcase Salesforce capabilities through tailored demos and proof-of-concepts
• Lead complex pre-sales engagements, providing solution oversight, strategic guidance, and executive-level presentations to prospective clients
• Develop and maintain strategic relationships with Salesforce and other ecosystem partners to drive joint business opportunities

Delivery Leadership

• Provide solution oversight during delivery, ensuring architectural integrity and alignment with client goals
• Collaborate with project managers, architects, and offshore/global delivery teams to ensure solutions are delivered to scope, quality, and timelines
• Address delivery challenges and act as escalation point for solution-related decisions

Practice Development & People Leadership

• Contribute to the development of accelerators, templates, and best practices that enhance delivery efficiency and consistency
• Mentor and coach junior team members, building their Salesforce solutioning and consulting capability
• Support recruitment and onboarding of new Salesforce practitioners into the practice
• Help define career paths, training, and certification goals for practice members
• Collaborate with global delivery centres to uplift capability and ensure consistent standards across regions
• Stay current with Salesforce product releases, industry cloud offerings, and ecosystem developments, and share knowledge across the team

The ideal candidate should possess:

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline is required
• Relevant Salesforce certifications are highly essential (e.g., Salesforce Certified Application Architect, Salesforce Certified System Architect)
• Over than 12 years of CRM/Salesforce experience, with at least 6 years in Consulting
• Demonstrated success in both pre-sales (scoping, estimating, proposals, client presentations) and delivery (solution design, architecture oversight)
• Strong experience with Salesforce core clouds (Sales, Service, Experience); exposure to Industry Clouds preferred
• Proven ability to lead workshops, manage stakeholders, and present at executive level
• Experience collaborating with offshore/global delivery centres
• Strong understanding of Salesforce capabilities, limitations, and roadmap
• Familiarity with industry trends in customer engagement, digital transformation, and CRM best practices
• Excellent communication, facilitation, and stakeholder management skills
• Consulting toolkit: requirements gathering, structured problem-solving, commercial awareness
• Leadership skills to mentor, coach, and contribute to practice capability growth
• Strategic Thinking: Ability to define and execute long-term strategy and translate business goals into actionable plans
• Stakeholder Influence: Exceptional communication, negotiation, and interpersonal skills, with the ability to effectively engage with senior executives, both internal and external
• Results Orientation: A strong drive to achieve objectives, overcome obstacles, and deliver measurable business outcomes

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As a Helpdesk and Concierge Engineer you will serve as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.
The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

What will you do? 

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and escalate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and escalate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge  and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
• M365 Admin Center (Users, Licenses, Service Health)
• Teams/SharePoint/Exchange Admin Centers
• Entra ID (Azure AD) – users, sign in logs (read), MFA settings
• Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

Additional information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Primary Purpose

The Senior Software Engineer is responsible to develops software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements.

Responsibilities

Project Delivery

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices

• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits

• Develop unit test package, execute tests & document test results to ensure the quality of the program

• Assist in the integration testing, system testing, User Acceptance Test ( UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment

• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly &efficiently

• Prepare & maintain up-to-date system documentation.

• Analyse functional requirements to translate into application design using established design methodologies and guidelines

• Ensure codes comply with NCS security guidelines

Team Work

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements

• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications

• Participate in peer reviews to improve project quality

Requirements

·      Typically 5-7  years’ experience with substantial project work in software development

·      Experience in Peoplesoft Financial.

·      Diploma or Degree in Computer Science,Information Technology, Management of Information Systems or equivalent

·      Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards

·      Strong problem solving skills and ability to think out of the box

·      Team player with strong communication and interpersonal skills

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We are seeking a Digital Automation Specialist who can bridge both business and technical domains. This role combines hands-on development using Microsoft Power Platform with business analysis and project coordination to drive automation and digital transformation across the organization. You will collaborate with stakeholders from Finance, HR, Operations, and Commercial teams to identify automation opportunities, design workflow solutions, and implement AIenabled document processing tools. This role is ideal for someone who is both technically capable and business-oriented, with the ability to translate user needs into practical and scalable solutions.

What will you do?

Automation Development

• Develop workflow automation using Power Automate (Cloud)
• Build user-friendly business applications using Power Apps Implement document automation solutions using AI
• Builder / OCR tools Support SharePoint / Microsoft Lists based workflows
• Troubleshoot and resolve production issues

Business Analysis & Solution Design

• Identify automation opportunities across departments
• Gather and clarify business requirements
• Translate requirements into technical design documentation
• Perform workflow/process mapping and identify optimization points

Project Delivery & Governance

• Work closely with automation developers and business users to ensure successful delivery
• Support UAT planning, testing, and go live activities
• Track automation KPIs such as time savings and error reduction
• Maintain solution documentation, standards, and best practices

AI / Digital Transformation Initiatives

• Support AI-driven document automation (PO, invoice, logistics documents, etc.)
• Collaborate on transformation initiatives that improve operational efficiency
• Promote user adoption and support change management activities

An ideal candidate should possess:

• 3–5 years’ experience in business systems, automation, or digital transformation
• Hands-on experience with Power Automate or similar workflow automation tools
• Basic understanding of data structures (Excel, SharePoint, Dataverse)
• Experience gathering requirements from non-technical stakeholders
• Strong analytical skills and process documentation experience
• Strong problem solving and troubleshooting ability

Good To Have

• Experience with AI Builder, OCR, or other document processing tools
• Power BI exposure (report consumption or basic analytics)
• SAP or ERP system exposure
• API / JSON understanding
• Project management or coordination experience
• Experience working with multi-country or regional teams

Soft Skills

• Strong communication skills with the ability to engage non-technical users
• Business mindset and ROI-oriented thinking
• Detail oriented, structured, and organized
• Able to work independently and manage multiple initiatives
• Curious and willing to learn new automation tools and technologies

DELIVERY DRIVER

Location: Woodlands (No driving vehicle home)

• Perform loading and unloading of goods from vehicle

• Delivery of raw food products ; rice, sugar, oil & etc

• Checking of goods before each delivery

• Upkeep cleanliness and maintenance of vehicles

Requirements:

*Be ready to work on public holiday

*Able to work early morning

Working Hours :

Monday - Saturday 6.00am to 6pm

*Basic salary + Transport Allowance + phone allowance

*cpf contribution*

Kindly Contact Us For More Job Details

whatsapp 9627 3523

OR walk in interview after 10am

Location :

39 woodlands close

Mega@ woodlands

#05-45 (S) 737856

(Candidates who require a work pass need not apply)

•Senior citizen who is physically fit and healthy is welcome to apply•

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
 

As an AI Solution Architect, you will be the technical authority responsible for designing, architecting, and guiding the delivery of Agentic AI systems within the Autonomous Networks Programme. You will work closely with the Project Director, Network SMEs, OSS engineers, NOC operations teams, and the Central AI Infrastructure Solution Architect to translate network operations challenges into production-grade AI agent solutions that are safe, explainable, trusted, and operationally effective. This is a hands-on role requiring both strong architecture leadership and practical engineering capability, including prototyping, coding, system integration, and technical review.

What will you do?

Agent Architecture & Design

• Lead the end-to-end architecture of Agentic AI systems, covering data ingestion, reasoning, decision-making, action execution, and audit logging.
• Define agent scope, decision boundaries, tool specifications, and autonomy levels in alignment with programme stakeholders.
• Design multi-agent orchestration capabilities such as event routing, resource locking, inter-agent handoff contracts, prompt caching, and shared state management.
• Architect RAG pipelines for knowledge and diagnosis agents, including corpus design, chunking strategy, embedding model selection, retrieval design, and evaluation methodology.
• Design agentic workflows, evaluation patterns, hybrid search, reranking strategies, benchmarking approaches, and golden datasets.
• Develop prompt templates, output schemas, hallucination guardrails, and confidence scoring mechanisms for LLM-based agents.
• Produce and own technical design artefacts including architecture decision records (ADRs), sequence diagrams, data flow diagrams, and agent logic flowcharts.

OSS Integration & Data Engineering

• Adopt and apply Model Context Protocol (MCP) and Agent-to-Agent protocol patterns as governed extension mechanisms for enterprise AI agents.
• Design and build data pipeline layers that normalise multi-vendor, multi-format network telemetry into usable schemas for AI reasoning.
• Work with the Network Solution Architect to define integration patterns between AI agents and OSS platforms such as NMS, EMS, ServiceNow ITSM, inventory, and provisioning systems through REST APIs.
• Design event streaming architecture, such as Kafka or equivalent, to support near real-time alarm and telemetry processing aligned to NOC latency requirements.
• Collaborate with Data Engineering teams to improve the quality of alarm, ticket, and inventory data that supports agent accuracy and reliability.

Safety, Guardrails & Risk Architecture

• Design and implement guardrails for all agents, including hard limits, human confirmation flows, blast radius controls, and escalation logic.
• Lead blast radius assessments with Network SMEs and Risk teams, documenting worst-case impacts and defining mitigating controls.
• Design and validate rollback procedures for agent-initiated actions, including KPI-based automated rollback triggers.
• Ensure solution architectures comply with IMDA requirements, AIVerify expectations, InfoSec policies, and relevant change governance processes.

Observability & Evaluation

• Design decision audit trail schemas to ensure all agent actions and decisions are traceable, explainable, and reviewable.
• Define continuous evaluation approaches for production agent traces using LLM-as-judge and human review samples.
• Build or guide the development of Agent Operations Dashboards for NOC teams, showing agent health, decision activity, accuracy, and exceptions.
• Define agent evaluation frameworks across factual accuracy, reasoning quality, retrieval performance, planning quality, tool-call accuracy, and confidence thresholds.
• Design drift detection mechanisms to identify output quality degradation before operational impact occurs.

Delivery & Stakeholder Collaboration

• Partner with the Project Director on design planning, sprint planning, design governance, and build readiness.
• Work with Network SME owners to validate architectural decisions against real operational workflows and constraints.
• Lead technical walkthroughs with NOC management and Central AI Infrastructure leadership to build confidence in the proposed architecture.
• Provide mentorship and technical guidance to AI/ML engineers and integration engineers through code reviews, architecture reviews, and design support.
• Translate technical decisions into clear, concise, non-technical summaries for programme leadership and steering committees.

The ideal candidate should possess:

Required / Mandatory experience

• Minimum 7 years of experience in AI/ML engineering or application solution architecture.
• At least 1 year of hands-on experience in production Agentic AI systems, beyond proof-of-concept or prototype work.
• Demonstrated experience designing and deploying AI agents that use external tools, manage state, and operate in production environments.
• Hands-on experience with LLM APIs such as OpenAI or Anthropic Claude, or with open-source LLMs on vLLM such as Qwen, Mistral, or DeepSeek.
• Strong experience in prompt engineering, evaluation design, and cost management for production AI systems.
• Proven experience designing and implementing RAG pipelines with vector databases such as Milvus, Pinecone, Weaviate, Chroma, pgvector, or equivalent.
• Experience integrating AI systems with enterprise operational platforms such as ITSM, monitoring, streaming, or telemetry systems.
• Ability to write code, build prototypes, and review pull requests as part of hands-on delivery.

Highly desirable experience

• Experience in Telco, utilities, or other 24×7 critical infrastructure environments.
• Familiarity with OSS platforms and protocols such as NMS, EMS, network alarm management, NETCONF/YANG, or gNMI streaming telemetry.
• Experience designing AI systems under regulatory, audit, security, and formal risk governance requirements.
• Experience with network automation platforms such as Cisco NSO, Nokia CloudBand, or ONAP.
• Familiarity with TM Forum Autonomous Network Maturity Model (L0–L5).
• Working knowledge of frameworks such as LangChain and LangGraph.

Desirable certifications

• Microsoft Certified Agentic AI Business Solutions Architect
• AWS Certified Generative AI Developer – Professional
• AWS Machine Learning Specialty
• Google Professional Machine Learning Engineer

Education qualification

• Degree in Computer Science, Electrical Engineering, AI/ML, or a related technical field.
• A postgraduate qualification is advantageous, but not required if supported by strong demonstrated experience.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Overview

The Principal AI Architect is a senior technical leader responsible for the architectural integrity and strategic depth of NCS's most complex AI programmes. This is not a reference-architecture role — you go deep: design patterns, component-level trade-off analysis, cost modelling, and hands-on validation of the systems you design. You will engage with C-level and senior technical stakeholders on client side, shape multi-year AI platform roadmaps, and serve as the definitive technical authority across ML, GenAI, and agentic AI domains within NCS's AI practice.

Experience with architecting and building AI voice bot from scratch using livekit or similar framework would be a big plus.

Key Responsibilities

Architecture & Design

• Own end-to-end technical architecture for large-scale AI programmes: from data ingestion and model training through inference infrastructure, agentic orchestration, and front-end integration.
• Go beyond reference architecture: produce detailed design pattern specifications, component interaction diagrams, data flow models, and failure mode analyses.
• Make and defend technically grounded design decisions: LLM selection and cost modelling, build-vs-buy analysis, open-weight vs. proprietary model trade-offs, and infrastructure sizing.
• Design enterprise agentic AI systems incorporating multi-agent orchestration, RAG, AI memory, planning, reasoning, reflection, and tool integration via MCP or equivalent.
• Specify AI governance and safety architectures: guardrails, observability stacks, responsible AI controls aligned to NIST AI RMF, MAS TRM, and applicable regulatory frameworks.
• Define evaluation and quality frameworks across ML and GenAI: metrics selection, benchmark design, red-teaming protocols, and production monitoring strategies.
• Lead architecture reviews; challenge and validate designs proposed by AI Engineers and Senior AI Engineers.

Technical Depth & Hands-On Contribution

• Maintain active hands-on capability: prototype critical components, validate architectural assumptions through working code, and lead proof-of-concept builds.
• Deep working knowledge of the full AI stack: data pipelines, feature stores, model training (classical ML + fine-tuning LLMs), inference optimisation (quantisation, distillation, batching), and agentic orchestration.
• Evaluate and select from the evolving AI tooling ecosystem — vector databases, agentic frameworks, LLM gateways, MLOps platforms, observability tools — with defensible rationale.
• Design cost-optimised AI infrastructure: GPU/CPU sizing, quantisation strategies (GPTQ, AWQ, GGUF), cross-cloud connectivity, and FinOps for AI workloads.

Stakeholder Management & Delivery Leadership

• Serve as the senior technical authority in client engagements: lead architecture workshops, executive briefings, and technical governance reviews.
• Build trusted relationships with CTO, Head of AI, and senior engineering leaders on client side; navigate complex stakeholder dynamics across delivery programmes.
• Drive alignment between business objectives and technical architecture across multi-vendor, multi-workstream programmes.
• Provide architectural oversight and direction across delivery squads; escalate and resolve technical blockers at programme level.
• Contribute to presales: lead solution architecture for major bids, produce technically credible and commercially sound proposals.
• Develop and grow the AI engineering talent within the NCS AI practice; act as a technical mentor and role model across the team.

Thought Leadership & Practice Development

• Define and evolve NCS's internal AI architecture standards, design pattern libraries, and reusable platform components.
• Represent NCS externally: conference presentations, published thought leadership, and client advisory engagements.
• Identify emerging technology trends and translate them into practice capability investments.

Experience & Education

• 10–15+ years of progressive experience in AI/ML engineering, data science, or software engineering, with at least 5 years in architecture or technical leadership roles.
• Degree in Computer Science, Engineering, Statistics, or equivalent; advanced degree (MSc/PhD) advantageous.
• Proven track record designing and delivering large-scale AI programmes end-to-end — not just contributing to them.
• Experience building AI products or platforms from scratch, or serving as lead architect on enterprise AI programmes with significant complexity and scale.
• Background in system integration, technical consultancy, or professional services — with direct accountability for architecture quality in client-facing engagements.

Technical Depth

• Strong Python programming at production grade: modular, testable, well-documented code across ML and GenAI application stacks.
• Deep ML fundamentals: feature engineering, model evaluation, classical ML algorithms, bias-variance trade-offs, and hyperparameter optimisation.
• Extensive hands-on GenAI experience: RAG pipelines, LLM API integration (OpenAI, Anthropic, AWS Bedrock, Azure OpenAI), prompt engineering, and evaluation.
• Expert-level knowledge of vector databases and embedding architectures (Qdrant, Milvus, pgvector) for semantic search and retrieval at scale.
• Deep multi-cloud platform expertise (AWS, Azure, GCP) across AI/ML services, model training, and inference infrastructure.
• Advanced containerisation and MLOps: Docker, Kubernetes, CI/CD pipelines for AI systems, model serving, and production monitoring.
• Multi-language programming proficiency; ability to read, reason about, and contribute to code across the full stack.
• Deep hands-on experience with agentic frameworks: LangGraph, CrewAI, AutoGen, OpenAI Agents SDK — at architectural depth, not just usage.
• Expert-level knowledge of agentic AI design patterns: multi-agent orchestration, memory architectures, planning and reasoning loops, reflection, and tool-use integration.
• Deep hands-on experience with GenAI infrastructure: LLM serving (vLLM, TGI, Ollama), fine-tuning (LoRA, QLoRA), model quantisation, and cross-cloud API architecture.
• Demonstrated ability to cost AI systems: TCO modelling, GPU/inference cost optimisation, build-vs-buy analysis across proprietary and open-weight LLMs.
• Strong command of responsible AI at architecture level: governance frameworks, safety controls, bias mitigation, auditability, and regulatory compliance.

Leadership & Stakeholder Skills

• Proven stakeholder management at senior levels: ability to advise, influence, and build confidence with client executives and technical leadership.
• Experience leading cross-functional, multi-vendor delivery programmes; comfortable operating in complex organisational environments.
• Strong written communication: ability to produce architecture documents, executive briefings, and technical proposals that are clear, precise, and persuasive.

Primary Purpose

Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

Responsibilities

1) Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

2) Manage systems changes through established change request process & provide status reports to the relevant parties.

3) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

4) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.

5) Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.

6) Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.

7) Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

8) Provide systems related technical advice to customers or project team.

9) Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.

10) Manage budget, resources and schedule for system implementation /operation activities

11) Established facility management standards/best practices to ensure operation consistency across project/facility management teams

Requirement

• Must have Skill: Microsoft Exchange - Messaging Infrastructure, Azure Cloud

• Prefer Skill: J2EE

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

You will review, analyze current and proposed business operations and provide overall design and solution to address the business outcome. Involve in the design, develop, implement and support ServiceNow tools

What will you do?

• Identify and communicate with key stakeholders
• Gather, review and analyze business & operation requirements and translate into user stories.
• Understanding business & operations needs and translate into technical requirement
• Conduct workshops and meetings to facilitate solution brainstorming for both client and technical team.
• Perform gap analysis to identify the difference between current processes and desired outcomes, proposing solutions to bridge these gaps.
• Maintain clear and consistent communication with stakeholders, ensuring alignment and managing expectations.
• Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
• Able to design, develop, configure, test, implement, support and maintain ServiceNow solutions.
• Build Test cases, Facilitate UAT sessions with business users, and ensure that solutions are fit.
• Develop and execute test plans capture artifacts to ensure the solution meets the specified requirements and quality standards
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
• To work with stakeholders and recommend best practices in areas such as App Engine.
• Lead in POC/POV, product evaluation and tech refresh activities

The ideal candidate should possess:

• Must have ServiceNow System Administrator certification, Application developer and additional ServiceNow Specialist certification.
• Four (4) to Seven (7) years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
• Four (4) to Seven (7)  years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
• Four (4) to Seven (7)  years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)
• Must have experience with the following ServiceNow suites: App Engine.
• Advanced experience with scripting languages such as JavaScript, Python, etc.
• Knowledge and experience integrating ServiceNow using platform APIs and integration tools

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.