Total 14 job vacancies by Csgroup Pte. Ltd.

Responsibilities:

• Provide first and second level IT technical support to end users including desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues within defined SLA timelines.
• Perform onsite and remote troubleshooting, escalation, and follow up to ensure timely issue resolution.
• Manage incidents, service requests, and problem records through the IT Service Management / ticketing system.
• Ensure tickets are properly logged, categorized, prioritized, documented, and closed in accordance with IT service procedures.
• Track recurring issues and assist in problem root cause analysis and preventive actions.
• Support SLA monitoring, reporting, and service improvement initiatives
• Endpoint onboarding and device lifecycle management
• Software deployment and patching activities
• Endpoint health checks and compliance status monitoring
• Assist in Windows OS patching, application updates, and remediation tasks as scheduled
• Perform endpoint troubleshooting for non compliant or unmanaged devices

Requirements:

• At least 3 years of experience in providing Level 1 support
• Basic knowledge of networking, IT security, and infrastructure
• Exposure to Oracle and Microsoft SQL Server is a plus
• Familiar with Microsoft 365, Office, and collaboration tools

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

Responsibilities:

• Provide customer service to clients on the general enquiries pertaining to clients policies
• Create and modify client/agent codes and updating of clients’ information in the system
• Process and issue policies/endorsements;
• Check all policies and endorsements processed
• Prepare cover letters to attach to policies for dispatch ton clients;
• Prepare draft policy clauses and endorsements;
• Responsible for ensuring the accuracy of renewal notices, claims statistics and summary of insurance for review
• Sort renewal notices and extract policy files for renewals due
• Support the maintenance of an effective policy and/or document filing system by ensuring proper filing endorsement copies faxed by clients are being filed together with office copy
• Ensure policy jacket’s accuracy and sufficient stocks are in place.

Requirements:

• Minimum GCE 'O' Level qualification and at least 1 year of relevant experience in policy administration, policy servicing, or underwriting support functions.
• BCP, PGI and CGI certified.

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

Responsibilities:

• Deliver engineering, deployment, and support services for system and network infrastructure across security-focused projects ranging from small-scale implementations to large enterprise environments.
• Collaborate with solution architects to develop and execute optimal system and network designs in both physical and virtualized infrastructures.
• Serve as the technical escalation point and subject matter expert for system security, network architecture, implementation, and operational issues.
• Lead the deployment of new network and system solutions in partnership with project managers, while engaging and coordinating with customers, telecommunications providers, and technology partners.
• Conduct system and network hardening activities, validate security configurations, and maintain accurate baseline configuration and technical documentation.
• In charge ad-hoc maintenance activities, migrations or disaster recovery
• Involve in compliance and audit activities for enforcement of policies, standards and procedures

Requirements

• Diploma/Degree in Engineering/Information System/Information Security from a recognized institution with 5 or more years of relevant working experience
• Strong experience in Windows, Linux and Vmware/HyperV systems
• Strong experience in Next-Gen Firewalls, VPN, switching/routing, load balancers and proxies
• Experience in windows server domain environment such as active directory, group policies, DNS/DHCP and SCCM etc.
• Hands-on experience in system and network security-related tasks such as hardening, patching, capacity planning and design
• In-depth knowledge in network and systems security
• Experience in scripting, resource capacity planning and system design will be an added advantage

Jerlin Aw Bi Zhi (R1218675 | CSGROUP Pte. Ltd. (25C2702)

1. Financial Reporting

Support month-end, quarter-end and year-end ledger closing processes for Head Office reporting.

Prepare quarterly reporting templates for Regional Office submissions.

Prepare quarterly Stravis reporting packages for Head Office including supporting schedules and documentation.

Support the daily and monthly operations of the Head Office automated reporting system.

Assist in responding to queries and supporting initiatives from Regional and Head Office stakeholders.

Assist in IFRS 17 data preparation.

2. Stakeholder Engagement

Assist in contact for head office and regulators.

Provide financial analysis and insights to support decision-making and business strategy.

Other duties and assignments that may be instructed by the superior from time to time.

Requirements:

• Degree in Accounting, Finance or related discipline.
• Chartered Accountant (CA) / CPA or equivalent for professional certification preferred.
• Min. 2 to 3 years of relevant experience in financial reporting, ideally within the insurance sector.
• Possess knowledge of MAS regulatory requirements and IFRS 17.
• Excellent spreadsheet skills and presentation slides.
• Ability to contribute as a sole contributor and team member.
• Possess technical accounting skills, especially in insurance accounting standards.
• Analytical mindset with attention to detail and a proactive approach to problem-solving.

Responsibilities:

• Support month-end, quarter-end and year-end ledger closing processes for Head Office reporting. 
• Prepare quarterly reporting templates for Regional Office submissions. 
• Prepare quarterly reporting packages for Head Office including supporting schedules and documentation.
• Support the daily and monthly operations of the Head Office automated reporting system. 
• Assist in responding to queries and supporting initiatives from Regional and Head Office stakeholders.
• Assist in IFRS 17 data preparation.
• Provide financial analysis and insights to support decision-making and business strategy.

Requirements:

• Degree in Accounting, Finance or related discipline. 
• Chartered Accountant (CA) / CPA or equivalent for professional certification preferred. 
• Min. 2 to 3 years of relevant experience in financial reporting, ideally within the insurance sector. 
• Possess knowledge of MAS regulatory requirements and IFRS 17.

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd.

Responsibilities:

• Drive achievement of the key outcomes & the product strategy, by prioritizing features, iterations & experiments
• Establish North Star metrics and Key product metrics to measure the success and effectiveness of product initiatives. Continuously monitor performance, analyze data, and iterate on product features, obsess over driving optimal outcomes
• Translate user needs, research insights, and business goals into clear product requirements
• Partner with frontend engineers to deliver responsive, high-performance interfaces
• Define and track UX metrics (e.g., conversion, engagement, retention)
• Conduct user research, usability testing, and A/B experiments to continuously improve the product
• Ensure consistency across design systems and user interactions.

Requirements:

• 5-8 years of demonstrated experience in product management roles, preferably within B2C tech, e-commerce or related industries
• Proven track record of leading successful product teams and delivering high-impact products to market
• Proficiency in product management methodologies and tools, such as Agile, JIRA
• Good understanding of software development processes and technologies, with the ability to communicate effectively with engineering teams

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

Being a technical member of a company’s digital strategy, purposefully transforming IT systems and infrastructure into a dynamic, secure, and cost-optimized cloud ecosystem. 

To bridge the gap between business goals and technical execution by architecting high-availability solutions that ensure business continuity, automating workflows via Infrastructure as Code to accelerate product delivery, and enforcing rigorous identity and data security to mitigate global cyber risks. Ultimately, their role is to ensure that every dollar spent on the Microsoft Azure platform translates into operational agility and a competitive advantage for the organization.

2nd level end users support and daily IT operation

POSITION ACCOUNTABILITIES

• Deploy, configure, and manage Azure cloud infrastructure (VMs, AKS, App Services, networking, storage, security)
• Monitor system performance, troubleshoot incidents, and optimize workloads
• Automate infrastructure using Jenkins, PowerShell, Azure CLI scripting  
• End-user support and escalation
• Ensure compliance with security, governance, and operational standards. Like MAS TRM, PCI-DSS

QUALIFICATIONS AND EXPERIENCE

• Experience: 5-6 years or above relevant experience in Azure
• Azure Application Services
• Azure Gateway and Load Balancing
• Azure Networking (TCP/IP subnetting, VoIP, VNet Peering, S2S & P2S VPN)
• Azure CLI, PowerShell, YAML or others automation scripting
• Experience in Cloudflare DNS and Web Application Firewall
• Experience in cloud and network monitoring (Azure monitor, Log Analytics, Dynatrace, Grafana, PRTG) 
• Experience in Azure Kubernetes Services (AKS) & Container
• Experience in DevOps and CI/CD tools (Azure DevOps, Jenkins, Bitbucket, Terraform)
• Experience in Visual Studio Code, Docker, OpenLens tools
• Experience in support Microsoft Entra ID and Microsoft 365 suite
• Good troubleshooting and operational support skills
• Degree in Computer Science or equivalent work experience

• Preferred Academic & Certification
• Microsoft Certificate: Azure Associate, DevOps Engineer Expert, Azure Security Engineer, Azure Solutions Architect or above. Foundational certs will be considered if coupled with reasonable experience with Azure or Microsoft server product.
• Others relevant certifications (e.g., CISSP, GIAC) are a plus.

• Soft Skills
• Strong communication and teamwork skills
• Ability to work independently in fast-paced environments
• Good problem-solving mindset
• Stakeholder coordination experience

Our Client, a fast growing HWN Life Insurance Brokerage is seeking a highly detail-oriented and client-focused High Net Worth (HNW) Case Manager to manage complex client cases and deliver exceptional service to affluent and ultra-high-net-worth individuals. This role requires strong coordination skills, discretion, and the ability to navigate sophisticated financial, legal, and lifestyle needs.

Responsibilities:

• Serve as the primary point of contact for HNW clients, ensuring a seamless and personalized experience
• Manage end-to-end case handling, including onboarding, documentation, execution, and follow-ups
• Oversee complex client requests involving wealth structuring, estate planning, insurance, and cross-border matters
• Ensure all client activities comply with regulatory and internal policies (KYC, AML, due diligence)
• Monitor case progress and proactively identify risks, delays, or service gaps
• Maintain accurate and confidential client records and documentation
• Prepare client reports, summaries, and presentations for relationship managers or senior stakeholders
• Provide white-glove service, anticipating client needs and delivering timely solutions
• Support relationship managers in deepening client relationships and identifying opportunities

Requirements:

• Bachelor’s degree in Finance, Business, Law, or a related field
• 3–8+ years of experience in private banking, wealth management, insurance, or financial services
• Proven experience handling HNW or UHNW cases
• Familiarity with regulatory requirements (KYC/AML, FATCA/CRS)
• Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance)

Jerlin Aw Bi Zhi (R1218675) | CS GROUP Pte. Ltd. (25C2702)

Compliance Discovery and Analysis

• Partner with the Group Compliance to identify and interpret new and existing technology-related regulatory requirements (e.g. Payment Service Act, PDPA, Resource Sustainability Act) and their impact on the organisation.
• Collaborate with Technology Leads to assess the applicability of these requirements to specific systems, applications, and processes.
• Conduct compliance gap assessments to discover areas where technology controls may not align with mandatory obligations.

Compliance Tracking and Remediation

• Establish and manage a central repository for tracking identified compliance gaps, their owners, and remediation timelines.
• Serve as the primary liaison between Technology teams and Group Compliance, facilitating discussions to ensure remediation plans are practical and effective.
• Monitor the progress of remediation activities, providing project management support to ensure deadlines are met and escalating roadblocks as needed.
• Serve as the primary liaison for internal and external IT audits, coordinating the process from planning and evidence gathering to validating management's remediation plans.

Compliance Reporting and Monitoring

• Develop and maintain data-driven dashboards and reports to provide clear visibility into the technology compliance posture.
• Automate the collection of control evidence where possible to support continuous monitoring and efficient reporting.
• Prepare regular status updates and formal reports for key forums, highlighting compliance status, remediation progress, and areas of concern.
• Coordinate key technology compliance programs and external assessments, such as PCI DSS and the Cyber Trust Mark (CTM).

Qualifications & Experience

• 5 to 8 years of relevant experience focused on Technology Compliance or Technology Audit.
• Proven, hands-on experience in identifying, tracking, and reporting on technology compliance gaps in a regulated environment.
• Strong working knowledge of key technology regulations and standards (e.g. MAS TRM, PDPA, PCI DSS).
• Demonstrated experience translating complex regulatory language into actionable requirements for technology teams.
• Exceptional stakeholder management skills, with a proven ability to partner effectively with senior leaders in both Technology and Group Compliance functions.
• Experience in developing metrics and dashboards to report on compliance status to senior management.
• A pragmatic and collaborative mindset, with a track record of driving compliance initiatives to completion.
• Professional certifications such as CISA or CGEIT are highly advantageous.

Responsibilities:

• Assist underwriters in assessing motor insurance applications, renewals, and endorsements
• Prepare, process, and issue policy documentation accurately and within service timelines
• Verify completeness and accuracy of submitted documents and information
• Maintain and update underwriting records, systems, and databases
• Liaise with agents, brokers, and internal departments to resolve queries and obtain missing information
• Support in premium calculations, quotations, and policy adjustments
• Monitor policy renewals and follow up on outstanding cases
• Ensure compliance with underwriting guidelines, company policies, and regulatory standards
• Generate reports and assist with portfolio tracking and analysis
• Provide administrative support to the underwriting team as required

Requirements:

• Diploma or Degree in Insurance, Business Administration, Finance, or a related field
• 1–3 years of experience in insurance or underwriting support (motor insurance preferred)
• BCP, PGI and CGI certified

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

POSITION ACCOUNTABILITIES

• Deploy, configure, and manage Azure cloud infrastructure (VMs, AKS, App Services, networking, storage, security)
• Monitor system performance, troubleshoot incidents, and optimize workloads
• Automate infrastructure using Jenkins, PowerShell, Azure CLI scripting  
• End-user support and escalation
• Ensure compliance with security, governance, and operational standards. Like MAS TRM, PCI-DSS

QUALIFICATIONS AND EXPERIENCE

• Experience: 3-4 years or above relevant experience in Azure
• Azure Application Services
• Azure Gateway and Load Balancing
• Azure Networking (TCP/IP subnetting, VoIP, VNet Peering, S2S & P2S VPN)
• Azure CLI, PowerShell, YAML or others automation scripting
• Experience in Cloudflare DNS and Web Application Firewall
• Experience in cloud and network monitoring (Azure monitor, Log Analytics, Dynatrace, Grafana, PRTG) 
• Experience in Azure Kubernetes Services (AKS) & Container
• Experience in DevOps and CI/CD tools (Azure DevOps, Jenkins, Bitbucket, Terraform)
• Degree in Computer Science or equivalent work experience

• Others relevant certifications (e.g., CISSP, GIAC) are a plus.

Responsibilities:

• Deploy, configure, and manage Azure cloud infrastructure (VMs, AKS, App Services, networking, storage, security)
• Monitor system performance, troubleshoot incidents, and optimize workloads
• Automate infrastructure using Jenkins, PowerShell, Azure CLI scripting 
• End-user support and escalation
• Ensure compliance with security, governance, and operational standards. Like MAS TRM, PCI-DSS.

Requirements:

• 3-4 years or above relevant experience in Azure
• Experience in Cloudflare DNS and Web Application Firewall
• Experience in cloud and network monitoring (Azure monitor, Log Analytics, Dynatrace, Grafana, PRTG)
• Experience in Azure Kubernetes Services (AKS) & Container
• Experience in DevOps and CI/CD tools (Azure DevOps, Jenkins, Bitbucket, Terraform)
• Experience in Visual Studio Code, Docker, OpenLens tools
• Experience in support Microsoft Entra ID and Microsoft 365 suite

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

Responsibilities:

• Provide 1st Level remote and on-site troubleshooting support to all employees
• Responsible for overall IT support and maintenance
• Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
• Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
• Maintain backups and restoration tests
• Conduct IT induction training for users
• Participate in internal or external audits and accreditations
• Participate in system improvement projects when required
• More will be shared during interview

Requirements:

• Diploma or Degree in Information Technology/Infocomm Technology or its equivalent.
• Good to have some prior experience in providing End-User support.
• We are happy to consider junior applicants who are keen to learn on the job.    
• *This is a 1 year contract, with high potential to be converted to permanent headcount.

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)

Responsibilities:

• Monitor and manage (re)insurance receivables, including premiums, claims recoveries, and broker balances
• Follow up with cedants and brokers on outstanding balances to ensure timely settlement
• Perform credit assessments on cedants and brokers, recommending credit limits and terms
• Reconcile accounts, including technical accounts, and resolve discrepancies related to bordereaux and statements
• Collaborate with underwriting, claims, and finance teams to resolve collection issues
• Prepare aging reports and provide insights on overdue accounts and credit risk exposure
• Support cash flow forecasting and reporting for receivables
• Maintain accurate documentation of collection activities and credit evaluations
• Ensure compliance with internal controls and regulatory requirements in the reinsurance sector

Requirements:

• Prior experience in a reinsurance or insurance company
• Knowledge of credit risk assessment within financial services
• Experience with SUN Accounting systems

Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)