Total 7 job vacancies by Coface

MISSION:

To increase revenue from existing customer base by increasing Coface BI solutions usage within the client organization and upselling new solutions - with the objective to increase client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners.
• Prepare account plans for outlining plans to meet short, medium & long term revenue objectives
• Provide monthly forecast for the portfolio split by accounts
• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
• Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
• Identify new use cases/departments to expand the Coface solutions for clients
• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
• Track and manage SLAs as per contract to ensure they are within the agreed limits
• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
• Be responsible for negotiations with clients on renewal of contracts and pricing
• Responsible for derogation requests if required on products, contracts and pricing
• Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
• Accuracy in forecasting of sales and revenue targets.
• Ensure client NPS scores meet or exceed global benchmarks.
• Support Senior Strategic Account managers on renewals, operations, and in preparation of quarterly business review.

MISSION:

• Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
• Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

• Build and maintain strong relationships with existing clients through regular, proactive communication
• Provide responsive, high-quality service by addressing client queries and resolving issues promptly
• Conduct client meetings, presentations, and consultations to recommend suitable solutions

Portfolio & Revenue Management

• Drive renewal revenue, profitability, and account growth within the assigned portfolio
• Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
• Identify and execute cross-selling and upselling opportunities to maximise account value
• Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

• Act as the key point of contact between clients, brokers, and internal teams
• Provide regular updates and reports on client needs, market insights, and business opportunities
• Represent the company at industry events and client engagements

Operational & Compliance Excellence

• Manage contract renewals, pricing negotiations, and policy changes
• Ensure adherence to internal policies and regulatory requirements
• Contribute to process improvements and support efficient service delivery

MISSION:

Be a key contact for Credit Insurance and Services solutions between clients, brokers and Coface internal functions, responsible for renewing portfolio of accounts.

MAIN RESPONSIBILITIES:

• Manage strategic relationships with clients and brokers, ensuring compliance and providing product/service information
• Resolve client issues and complaints, coordinating with internal departments for timely solutions
• Handle contract renewals, pricing negotiations, and derogation requests as needed
• Execute and improve commercial team processes, providing input to management for development
• Prepare analytical reports and presentations for clients and internal stakeholders
• Attract potential customers by answering inquiries and suggesting additional products/services
• Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect. 
• Manage the customer relationship throughout the client life cycle.

MISSION :

To act as a trusted advisor to clients—combining industry insight, transparent communication, and solution‑oriented thinking. My mission is to consistently deliver value, anticipate client needs, and represent the organization with professionalism, integrity, and accountability.

MAIN RESPONSIBILITIES:

An Account Manager is responsible for owning, growing, and nurturing client relationships to ensure long‑term revenue, customer satisfaction, and strategic alignment between the client’s needs and the company’s solutions.

Core Responsibilities:

1. Relationship Management: An AM serves as the primary point of contact for clients, ensuring smooth communication and building trust. They maintain regular engagement to understand client goals, challenges, and expectations.

2. Revenue Growth & Upselling: They identify new business opportunities within existing accounts, including upselling, cross‑selling, and exploring additional service lines that align with the client’s evolving needs.

3. Client Retention: Account Managers work proactively to reduce churn by ensuring satisfaction, addressing issues quickly, and delivering consistent value. Their success is tied to strengthening long-term partnerships.

4. Solution Advisory & Problem Solving: They act as strategic advisors—helping clients maximize the value of the products/services, ensuring adoption, and providing guidance on best practices.

5. Coordination & Internal Alignment: AMs collaborate with product, finance, operations, and service teams to deliver seamless client experiences. They translate client feedback into actionable insights for internal teams.

6. Performance Monitoring: They track account health metrics—usage, satisfaction, payment behaviour, revenue trends—and ensure proactive intervention when risks appear.

7. Contract & Commercial Management: Account Managers handle renewals, pricing discussions, proposal preparation, and negotiations to protect revenue and maintain profitable relationships.

The position is required to be based in Mumbai due to the city’s strategic significance as India’s financial capital and its concentration of high‑value business opportunities. 

Mumbai hosts the headquarters and key decision-making centers of major PSU banks, large corporates, NBFCs, fintechs, and global enterprises—making it a critical hub for client engagement and business development. 

Being Mumbai‑based enables closer proximity to senior stakeholders, faster turnaround on client requirements, and greater visibility in industry networks and regulatory ecosystems. 

It also allows the role to effectively capitalize on emerging opportunities across BFSI, corporate lending, risk intelligence, and business information services, thereby driving stronger revenue growth and deeper market penetration for the organization.   

MISSION :

Within the Asia Pacific Finance team, you will report to the Head of Regional controlling.

In this position it will allow you to acquire solid transversal skills and develop expertise to collaborate with Group Purchasing and various Regional Functions.

This position require you to be capable to communicate with senior stakeholders on the purchasing strategy, process and strategic plan targets.

You will have to maintain/build the purchasing brand image for the region by defining and/or implement policies in order to obtain supplies, services, and equipment by directing procurement, contractual services, disbursement, and warehousing programs.

About role:

This role is open in Mumbai and Bangalore and Singapore, with the final location depending on the selected candidate. 

MAIN RESPONSIBILITIES:

Steering
- Responsible for managing and supporting the procurement department to ensure the 
  professional and effective coordinating of the Regional and Local procurement activities.
- Establish and maintain the procurement policies at Regional and Local level, to drive the
  continuous improvement of the procurement processes to obtain optimization of the purchase
  costs, while delivering good services to cope with internal customer needs.
- Manage all processes involving local and regional suppliers.

Negotiation
- Negotiation of terms: price, delivery, payment terms, quality, volume rebates, buy-back, 
  warranty.
- Measure cost reductions according to KPIs set in order to ensure full compliance with the 
  Group procurement team.

Analysis
- Analyze and fine tune prescribers requirements, determine specifications.
- Prospect and evaluate the market. 
- Study proposals (product, prices, terms and conditions) and define the list of pre-qualified
 suppliers.
- Participate in the negotiations with shortlisted suppliers.
- Ensure follow up of the delivery method to fulfill prescribers needs.
- Provide support with pending litigations (dispute settlement).

Reporting
- Ensure records maintenance (e.g purchase records, spending by suppliers, purchase orders).
- Contribute to the preparation of ad-hoc reports to management, as and when required.

Risk & Compliance
- Ensure compliance with regulations and procedures as laid down by Coface and external 
  regulators.
- Collaborate with functions such as Legal, Risks, Compliance, IT security, Group Purchasing or  
  Finance in additional to direct stakeholders to understand, ask questions and ensure that Group 
  and Regional rules and policies are implemented. 
- Reply to internal audit recommendations around suppliers, if any.

MISSION :

In this role, you will be responsible for developing and executing strategic marketing initiatives to drive brand awareness, generate leads, and maximize revenue growth to support the business objectives across Australian, New Zealand, Japanese and South Korean market.

MAIN RESPONSIBILITIES:

• Plan, direct, and execution of the marketing and communication strategy and programs to increase customer interest and demand for products and services across assigned markets (Australia, New Zealand, Japan and South Korea);
• Liaise with the Global Marketing team in building and supporting use cases targeted to specific customer verticals (Account Based Marketing);
• Liaise with local market Marketing resources and key stake holders in connection with campaigns and events plan and develop a yearly marketing activity calendar, based on the prioritized initiatives, goals, and activities originating from the strategy;
• Development of relevant content to support use cases in order to drive targeted marketing campaigns;
• Oversee the development and implementation of social media initiatives;
• Support the delivery of all the required assets, collateral and campaigns.
• Train and support of the in-country marketing staff;
• Oversee the creation and implementation of new initiatives based on business needs;
• Implement and improve key marketing systems (Eloqua) to drive lead generation and lead qualification;
• Build sales pipeline for business unit’s broad range of products and services using marketing services delivery teams’ offering;
• Provide reports to management on marketing campaign performance and results (leads generation and lead conversion);
• Interpret marketing and customer data to identify new opportunities to best target business customers;
• Analyze and optimize campaign results and perform quarterly post mortems.

MISSION :

The Strategic Account Manager is responsible for leading high‑value client relationships, driving revenue growth across key accounts. This role combines commercial leadership, consultative engagement, and the ability to influence senior‑level stakeholders. The ideal candidate brings deep client understanding, regional market awareness, and a strong track record of delivering growth within complex enterprise environments.

MAIN RESPONSIBILITIES:

1. Strategic Account Leadership

• Own and manage a portfolio of high‑value strategic accounts with full accountability for revenue, retention, and growth.
• Develop multi‑year account strategies aligned to client priorities and market opportunities.
• Build strong, trusted advisor relationships with senior executives and decision‑makers.

2. Revenue Growth & Commercial Management

• Lead annual and quarterly business planning, forecasting, and performance tracking.
• Identify new opportunities across product lines, regions, and business units to accelerate growth.
• Own commercial negotiations, renewals, and long‑term partnership agreements.

3. Cross‑Functional Collaboration

• Partner closely with product, marketing, operations, data/insights, customer success, and delivery teams to ensure seamless service and innovation.
• Influence internal stakeholders to prioritize strategic accounts’ needs.
• Co‑create solutions with clients, leveraging internal capabilities and market trends.

4. Client Engagement & Executive Influence

• Facilitate regular executive business reviews and strategic planning sessions.
• Present insights, proposals, and recommendations that drive measurable business impact.
• Represent the company at key industry events, forums, and client leadership meetings.

5. Market & Industry Intelligence

• Maintain deep understanding of client industries, competitive landscape, and emerging trends.
• Identify risks and proactively develop mitigation strategies.
• Gather client insights to influence product roadmap and innovation initiatives.

Key Success Metrics

• Account revenue growth (YoY)
• Renewal and retention rate
• Share of wallet expansion
• Client satisfaction & executive engagement
• Strategic initiatives delivered
• Forecast accuracy