Total 15 job vacancies by Alphaeus Pte. Ltd.

Responsibilities

• Manage and develop relationships with existing key client accounts across public and private sector organizations.
• Serve as the primary point of contact for assigned customers and maintain regular engagement with key stakeholders.
• Understand clients' business objectives, operational challenges, and technology requirements to identify opportunities for service expansion.
• Drive account growth through cross-selling and upselling of IT managed services, staffing solutions, project services, and consulting offerings.
• Develop account plans and strategies to maximize customer retention and revenue growth.
• Conduct regular business reviews and performance meetings with clients.
• Monitor account performance, service quality, contract compliance, and client feedback.
• Identify and manage commercial risks, service issues, and escalation matters in a timely manner.
• Prepare proposals, quotations, contract renewals, and commercial documentation when required.
• Maintain accurate sales forecasts, account activities, and pipeline information.
• Stay informed of industry trends, technology developments, and market opportunities relevant to client accounts.
• Achieve assigned revenue growth, retention, and account management targets.

Requirements

• Min Degree in Business, Information Technology, Computer Science, Marketing, or a related discipline.
• Ideally 2 or more years of experience in account management, client servicing, business development, or sales within the IT, technology, managed services, staffing, or consulting industries.
• Proven experience managing and growing existing client accounts.
• Strong understanding of IT services, managed services, staffing solutions, cloud technologies, cybersecurity, infrastructure, or enterprise technology solutions is advantageous.
• Experience working with enterprise, government, or public sector clients will be highly preferred.
• Demonstrated ability to build long-term relationships with decision-makers and stakeholders at various organizational levels.
• Strong commercial acumen with experience identifying and converting account growth opportunities.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Self-motivated, results-oriented, and able to work independently in a fast-paced environment.
• Strong problem-solving skills and ability to manage multiple client priorities simultaneously.
• Proficiency in Microsoft Office applications and Sales tools e.g. LinkedIn Sales Navigator.

Responsibilities:

• Manage and lead the Service Desk and staffs to provide 1st level technical support.
• Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.
• Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Briefing/ Training to new joiners.
• Able to front Service Desk to stakeholders for clarification and enquiries.

About you:

• Minimum Diploma in IT relevant discipline.
• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
• To have a minimum of 3-years end-user support experience, desktop, or technical service desk. About 2-years' experience in leading a Service Desk team of at least 15 agents.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
• Experience in managing Complaints, identify training needs and coaching SD agents.
• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

Notes:

• Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)
• Weekend duty as per roaster to support emergency cases.

Responsibility:

• To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
• To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
• To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
• SLA Performance – Ensure no SLA Failure
• IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
• Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
• Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
• Compliments and Complaints – Work closely with the Institute to ensure high compliments and no or nil complaints.
• Day to Day Operations is run with minimal interruptions to the services
• All meetings with internal and external parties are documented and followed through
• Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

Required Experience:

• Bachelor's degree / diploma in computer science, business, or a related field.
• 2-3 years of management and related experience in IT
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines

Responsibilities:

• Perform onsite PC/laptop refresh, deployment, andreplacement activities across healthcare sites
• Support data backup, migration, and restoration for endusers
• Install, configure, and set up operating systems, software,and business applications
• Ensure all devices comply with IT standards, securitypolicies, and configuration guidelines
• Provide basic troubleshooting during migration andpost-deployment support
• Coordinate with end users to schedule device replacement andminimize operational impact
• Maintain accurate documentation of asset movement, deployment records, and completion status
• Escalate technical issues to relevant support teams when required

Requirements:

• Minimum Nitec in IT / Computer Studies or related field
• Minimum 6 months of relevant working experience in IT support, desktop support, or tech refresh / deployment projects
• Basic knowledge of Windows OS, hardware setup, and networking fundamentals
• Comfortable working onsite in a healthcare environment
• Good communication and customer service skills
• Comfortable to work 5.5 days per week with normal working hours.
• MMR and TDAP vaccinations are required (claimable)

Job Description

We are looking for an experienced SCCM Administrator (Patch Management) to support endpoint management, patch deployment, and system compliance within a healthcare environment.

You will play a key role in ensuring all systems are secure, updated, and aligned with regulatory requirements, while minimizing disruption to daily operations.

Key Responsibilities

• Manage end-to-end patch management lifecycle (assessment, testing, deployment, reporting)
• Deploy Microsoft Windows updates, security patches, and third-party updates
• Administer and support SCCM / Microsoft Endpoint Configuration Manager
• Create and manage software packages, deployments, and device collections
• Monitor patch deployment status and troubleshoot issues
• Generate patch compliance and audit reports
• Perform software packaging, testing, and distribution
• Support OS deployment, imaging, and endpoint management
• Ensure compliance with security policies and healthcare standards
• Work closely with internal teams for change management and system updates

Job Requirements

• Minimum 2–3 years of experience in SCCM / patch management
• Strong hands-on experience with Microsoft SCCM (Endpoint Configuration Manager)
• Experience in Windows patching and third-party application updates
• Knowledge of software packaging and deployment processes
• Familiarity with Active Directory and Windows environments
• Experience in patch reporting and compliance monitoring

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirement: 

• Min Nitec in any disciplines.

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

**OJT Provided

Responsibilities:

• Create, delete, reset and suspend user's ID of operating system (eg. Windows, Linux, etc.) and application per approved change request
• Produce quality work at all times to minimize rework and client complaints.
• Comply with instituted workplace securities at customer premises
• Issue pin mailers and answer phone/email inquiries from institution users
• Perform labelling, ID revalidation, and remediate all deviations in a timely manner
• Perform Privileges Authorization Revalidation and remediate all deviations in a timely manner
• Perform timely escalation to the respective support team where necessary
• Perform tasks assigned by the line manager and be contactable at all times.

Requirements:

• Possess min NITEC in any disciplines

• Basic knowledge of Active Directory / Identity & Access Management (IAM)
• Understanding of IT security and access control principles
• Good troubleshooting and communication skills
• Comfortable working in healthcare environment

We are seeking a Tech Refresh Engineer to support a large-scale IT refresh project within a healthcare environment. The role involves device deployment and replacement activities while ensuring minimal disruption to hospital operations.

Key Responsibilities

• Perform end-user device refresh activities including desktops, laptops, and peripherals
• Conduct data migration and basic application setup
• Install and configure operating systems, software, and standard applications
• Perform hardware replacement, asset tagging, and documentation
• Coordinate with end users to schedule refresh activities efficiently
• Troubleshoot basic post-deployment issues and escalate where necessary
• Ensure compliance with healthcare IT policies, security, and data privacy standards
• Work closely with project teams to meet deployment timelines

Requirements

• Minimum 2 years of relevant IT support or tech refresh experience
• Basic knowledge of Windows OS, hardware setup, and troubleshooting
• Experience in device deployment, imaging, or migration activities
• Good communication skills and a service-oriented mindset
• Ability to follow procedures and work independently
• Able to start work immediately or on short notice
• Working hours: 5.5 working days, 44 hours work week.

We are seeking a Tech Refresh Lead to support a large-scale IT refresh project within a healthcare environment. The role involves device deployment and replacement activities while ensuring minimal disruption to hospital operations.

Key Responsibilities

• Perform end-user device refresh activities including desktops, laptops, and peripherals
• Conduct data migration and basic application setup
• Install and configure operating systems, software, and standard applications
• Perform hardware replacement, asset tagging, and documentation
• Coordinate with end users to schedule refresh activities efficiently
• Troubleshoot basic post-deployment issues and escalate where necessary
• Ensure compliance with healthcare IT policies, security, and data privacy standards
• Work closely with project teams to meet deployment timelines

Requirements

• 1-2 years of experience leading tech refresh team/project.
• Experience in device deployment, imaging, or migration activities
• Good communication skills and a service-oriented mindset
• Able to start work immediately or on short notice
• Working hours: 5.5 working days, 44 hours work week.

We are seeking a Tech Refresh Engineer to support a large-scale IT refresh project within a healthcare environment. The role involves device deployment and replacement activities while ensuring minimal disruption to hospital operations.

Key Responsibilities

• Perform end-user device refresh activities including desktops, laptops, and peripherals
• Conduct data migration and basic application setup
• Install and configure operating systems, software, and standard applications
• Perform hardware replacement, asset tagging, and documentation
• Coordinate with end users to schedule refresh activities efficiently
• Troubleshoot basic post-deployment issues and escalate where necessary
• Ensure compliance with healthcare IT policies, security, and data privacy standards
• Work closely with project teams to meet deployment timelines

Requirements

• 3- 6 months of relevant IT support or tech refresh experience
• Basic knowledge of Windows OS, hardware setup, and troubleshooting
• Experience in device deployment, imaging, or migration activities
• Good communication skills and a service-oriented mindset
• Ability to follow procedures and work independently
• Able to start work immediately or on short notice
• Working hours: 5.5 working days, 44 hours work week.

Job Summary:

We are looking for an experienced Trainer to support our desktop support team. In this role, you will develop training materials, conduct training sessions, provide technical guidance, and collaborate with IT teams to improve desktop support operations. You will be the go-to expert for specific products, applications, or domains, helping the team deliver high-quality services to end-users.

Key Responsibilities:

• Develop and maintain SOPs, training materials, and documentation for desktop support.
• Plan, coordinate, and prioritize training activities for timely and effective knowledge transfer.
• Serve as the primary contact for escalated technical issues and complex problem resolution.
• Collaborate with IT teams and stakeholders to align desktop support with IT strategies.
• Monitor training effectiveness and continuously improve training content.
• Provide expertise to the Center of Excellence to enhance team operations and KPIs.
• Stay updated on industry trends, emerging technologies, and best practices in desktop support.

Requirements:

• ITE/Diploma graduate with 5+ years’ experience in desktop support.
• 5+ years’ experience with Microsoft Windows 10 and Microsoft Office 365.
• Relevant certifications (at least one):
  1. Microsoft 365 Certified: Modern Desktop Administrator Associate
  2. Microsoft Certified: Azure Administrator Associate
  3. Microsoft Certified: Azure Security Engineer Associate
• Previous IT helpdesk or call center support experience, including remote support, is a plus.
• Strong knowledge of workstations and related components.
• Good coordination and time management skills; able to prioritize tasks effectively.
• Ability to work with urgency while maintaining quality and clear communication.

Other Details:

• Security Clearance: Yes

Service Delivery Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements level is met. The incumbent will maintain long term healthy customer relationships, acting as the bridge between clients and internal teams. The role requires the incumbent to demonstrate independence and strong leadership abilities to drive, excel and achieve goals.

Responsibilities:

• Lead and drive the service delivery and projects implementation
• Manage and communicate with key holders on operational support daily
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for account delivery
• Responsible for service delivery of account and prioritization of work requests
• Work with Business to integrate new, enhanced and existing service offerings for the account
• Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Ensure annual customer survey meets the expected customer satisfaction rating
• Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
• Any other ad-hoc duties as required or assigned

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
• At least 6 years of relevant experience
• At least 4 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through the company, along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for the company
• Effective interpersonal skills both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory
• This role may required the incumbent to support after office hours if needed.

Working hours: 44 hours, 5.5 working days
Contract duration: 1 year, renewable subject to performance
Industry: Healthcare, may require to take necessary vaccine

Responsibilities

• Create, delete, reset and suspend user's ID of operating system and application per approved change request.
• Comply with instituted workplace securities at customers' premises.
• Provide accurate and timely reporting daily
• Review and update ID admin documentations where required
• Participate in IT audit by providing information and documentation in a timely manner
• Perform level 1 support & troubleshooting for ID related problems.
• Perform tasks assigned by line manager and be always contactable.
• Issue pin mailers and answer phone/email enquiries from institution users.
• Perform labelling, ID revalidation and remediate all deviations in a timely manner.
• Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.
• Perform timely escalation to respective support team where necessary.

Requirements

• Minimum NITEC in IT relevant discipline
• No experience required, but knowledge of operating systems, software applications, and remote connection systems is necessary
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines

Working hours: 5.5 days, 44 hours work week.

• Contract Period:1 year (renewable subject to performance)
• Location: Depot road
• Working hours: 5.5 working days, 8.5 hours between 7.30am - 7.30pm / 9am - 9pm (OT Payable)

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

• Contract Duration: 1 Year (renewable, subject to business decisions and performance)
• Working hours: 8.5 hours between 7am – 6pm. 5.5 working days (Saturday is only when required / during school events)
• Location: Based on client’s assignment.

Responsibilities:

• As an IT Support Engineer, the broad area of your job responsibilities will cover the following:
• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Requirements:

• Candidate with minimum Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude