Total 860 quality control manager job vacancies in Quality Assurance / Control category

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus + Overtime + Sign on bonus)

Responsibilities:

• Inspect aircraft spares to ensure quality and compliance
• Verify aircraft spares with appropriate documentation from OEMs, vendors, and suppliers
• Contribute to continuous improvement projects to enhance work areas and procedures
• Facilitate periodic audits conducted by civil aviation authorities and customers
• Maintain shelf-life records for aircraft spares with limited service life
• Monitor and conduct surveillance audits on all activities within the Bonded Stores
• Raise Discrepancy Reports for any issues identified with aircraft spares in the Bonded Stores

Requirements:

• Work experience in the aviation industry would be an advantage
• Excellent interpersonal & influencing skills
• Proficient in Microsoft Office & presentation skills

Job ID: QX96WW7Y

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Key Responsibilities

• Hands-on in ensuring the daily stability and efficiency of global, high-density data centers and critical computing infrastructure.
• Monitor, analyze, and optimize our systems to cut down on equipment failures and energy losses caused by harmonics or voltage fluctuations.
• Build and roll out PQ monitoring strategies for our critical power systems to help us hit strict Tier III/IV availability targets.
• Set up, commission, and run both temporary and long-term monitoring using tools like Fluke (435/1760/174), Dranetz, Hioki, or PQube.
• Tracking everything from harmonics and flicker to voltage dips and three-phase imbalances.
• Use Python, MATLAB, or advanced Excel to process PQ data.
• Handling 95th percentile evaluations, event waveform assessments, and building trend reports that line up with IEC 61000 standards.
• Handle pre-connection PQ reviews and on-site testing for Battery Energy Storage Systems.
• Verify harmonics, fluctuations, and fault ride-through metrics to ensure everything is up to code (IEC 61000, IEEE 519, etc.).

Qualifications

• Bachelor’s degree or above in Electrical Engineering, High Voltage Technology, or a related field (A Master's degree is highly advantageous).
• 5+ years of hands-on professional experience in power quality analysis, large-scale data center power systems, or energy storage projects.
• Highly skilled in on-site operations, data acquisition, and troubleshooting using Fluke or equivalent professional power quality analyzers.
• Deep familiarity with international power quality regulations and standards, including IEC 61000-4-30, IEEE 519, and EN 50160.
• Strong statistical analysis and programming capabilities, with practical proficiency in data analysis tools such as Python, MATLAB, and advanced Excel functions.
• Proven track record in BESS integration, harmonic mitigation, or complex data center power projects (e.g., PCS inverter disturbance analysis, "PV + storage" optimization).
• Willingness and ability to travel internationally and domestically up to 50% of the time for on-site commissioning, testing, and project support.
• Holding an EMA Licensed Electrical Worker (LEW) certification in Singapore is a massive plus.

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

• Well Established Company
• Basic $4200 - $5500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 5.30pm
• DCS | PLC | SCADA

Job Responsibilities:

• Understand / develop technical design specification / requirements and associated document relevant to project
• Develop system database, control logic and graphic according to project design
• Conduct Factory Acceptance Testing and System Commissioning on site
• Product test document and training material
• Conduct training to customer
• Provide technical support to sales and maintenance team
• Others ad hoc duties as assigned

Job Requirements:

• Possess minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent with 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job description

Methodist Welfare Services (MWS) is all about empowering people to have life to the full. 

We are a non-profit organisation serving people across all ethnicities and religions. We recognise that the people we serve may experience poverty in different ways – weak social support or fractured relationships, poor health, a sense of hopelessness, or a lack of means. We journey alongside them to uncover their inherent strengths, affirm them and support them holistically towards a better life. While MWS’ sphere of impact has expanded since our founding, our core spirit of social holiness remains unwavering.  Today, we serve over 22,000 beneficiaries, including children from disadvantaged backgrounds, youths at risk, families in distress, seniors who are socially isolated, and the chronically ill and destitute.

Role & Responsibilities

In this dynamic hands-on role, you will report to Associate Director of Compliance and Risk and collaborate with cross-functional teams on enterprise risk management and compliance related activities ensuring sound risk and governance across the organisation including areas of overall workplace safety and data protection.

1) Compliance and Risk

• Assist in the development and enhancement of enterprise risk management framework, risk and compliance policies and procedures

• Assist in the development and periodic review of risk appetite statements, risk thresholds, Key Risk Indicators and emerging risks

• Collaborate with risk owners to conduct regular risk assessments; facilitate risk analysis and assessments and propose suitable mitigations when required

• Maintain active oversight of the organisation’s compliance program & calendar and coordinate with internal stakeholders on timely regulatory submissions and reporting

• Carry out regular group compliance reviews through audits, assessment and control testing

• Monitor, evaluate, assess the impact of new or updated statutory and regulatory developments

• Investigate, manage and follow up on matters related to non-compliance incidents/breaches and ensure appropriate mitigations are in place

• Work with the relevant internal stakeholders on the improvement to processes and systems when required

• Collaborate with risk & compliance owners/representatives in preparation of various risk and compliance reports to senior management, Board and regulators (if applicable), highlighting key risk exposures, potential issues, and mitigation strategies

• Assist in the implementation and monitoring of risk and compliance management programs and initiatives across the group

• Act as a liaison between various departments and business units to provide guidance & support and ensure alignment of risk management and compliance efforts

• Design suitable risk communications and awareness programs; prepare materials and conduct regular orientation, training/workshops to all levels of employees

• Take charge and manage incident reporting channel; maintain active oversight on the reported incidents and oversee the effective closure of actions; escalate to senior management and key stakeholders when required

• Organise Risk Management meetings and perform secretariat duties as well as administrative duties where required

• Provide administrative support for the overall audit function conducted by the internal/external auditors

• Attend to matters as assigned by Associate Director

2) Data Protection (PDPA)

• Support the DPO/Associate Director in the review and implementation of PDPA act within the organisation

• Monitor and review PDPA non-compliance and/or lapses and provide solutions and mitigating plans to prevent re-occurrence

• Conduct PDPA updates and training (where necessary)

• Attend to matters as assigned by DPO/Associate Director

Qualifications, Competencies & Experience

• Minimum diploma holder and above in a related field of study

• Minimum 3 years of hands-on relevant working experience in a compliance and/or risk management role including experience in an external or internal audit capacity

• Preferably hold data protection certifications and/or has strong knowledge of PDPA obligations

• Excellent written and verbal communication skills; able to provide sound advice to stakeholders

• Proficient in Microsoft Office (Excel, Word, PowerPoint) & data analytics and AI tools to support work

• Skills:

  • Good leadership and communication skills, able to empathise with all levels of staff and workers.

  • Strong analytical skills, problem-solving skills and critical thinking to pinpoint issues and ability to deep dive to find the ultimate root cause(s) and measures

  • Ability to work independently under minimal supervision and collaboratively within a team and engage effectively with stakeholders at all levels across multiple business verticals

  • Strong interpersonal, organisational and project management skills

  • Attention to detail, proactive learning attitude, ability to manage multiple priorities and deliver quality work under tight deadlines

Responsibilities:

• Assist the undersigned in managing corporate compliance matters for various group companies in Singapore and Dubai
• Ensure timely filing of statutory returns, regulatory submissions, and corporate documentation
• Maintain and update corporate records, registers, and compliance trackers
• Liaise with regulatory authorities, external advisors, auditors, and company secretaries
• Monitor changes in relevant laws and regulations and advise management on compliance requirements
• Support board meetings, including preparation of resolutions and minutes where required
• Ensure adherence to corporate governance standards and internal policies across jurisdictions

Requirements:

• Degree in Commerce (or equivalent qualification)
• Qualified Company Secretary / Inter Company Secretary certification is mandatory
• 4–5 years of experience handling corporate compliance matters
• Strong knowledge of corporate laws and regulatory frameworks in Singapore (knowledge of Dubai regulations is an advantage)
• Detail-oriented with strong organisational and documentation skills
• Good communication and stakeholder management abilities

Job Summary

This role ensures ISO 9001:2015 compliance by maintaining and improving the QMS, managing audits, training staff, analysing quality data, and addressing nonconformities. It includes overseeing KPIs, customer satisfaction, subcontractor performance, and continuous improvement initiatives while collaborating across departments to adapt the QMS to business needs and drive operational excellence.

Key Responsibilities

1. Lead and support the maintenance of ISO 9001:2015 certification by ensuring full compliance with applicable standards, corporate requirements, and continuous improvement of the Quality Management System (QMS).
2. Develop, review, update, and continuously improve QMS documents to ensure alignment with ISO 9001 requirements, best practices, and group-wide standardization across sister yards.
3. Manage the nonconformity reporting process, ensuring root cause analysis is conducted, corrective actions are implemented effectively, and closure is achieved within the defined timeframe.
4. Conduct QMS induction briefings for new employees and deliver quality-related training programs to enhance employee awareness, competency, and compliance with QMS requirements.
5. Prepare Management Review presentation materials, perform data analysis on quality performance indicators, and prepare meeting minutes. Follow up on action items and ensure timely closure with clear accountability.
6. Prepare and analyse monthly QS reports, identify key quality trends and recurring issues, and coordinate with relevant departments to implement corrective and preventive actions.
7. Manage departmental KPI reporting, verify performance data accuracy, analyse trends, and follow up with departments to ensure performance targets are achieved and improvement actions are implemented.
8. Monitor Customer Satisfaction Questionnaire (CSQ) results, analyse feedback, identify improvement opportunities, and coordinate corrective actions to enhance customer satisfaction.
9. Oversee in-house calibration records and ensure measuring and test equipment (e.g., micrometres, pressure gauges) are properly calibrated, maintained, and compliant with calibration schedules and requirements.
10. Conduct subcontractor and supplier qualification audits, evaluate performance, and monitor ongoing compliance with quality requirements.
11. Collaborate with departments to identify, review, and update risks, opportunities, and interested party requirements to ensure the QMS remains effective and aligned with business objectives.
12. Actively participate in and support continuous improvement initiatives, quality improvement projects, and operational excellence programs.
13. Perform any other duties, as assigned by superior.

Key Requirements

• Minimum 2 years of experience in Quality Management System (QMS), preferably in the maritime or engineering industry.
• Experience in developing and maintaining procedures and work instructions.
• Experience in conducting internal quality audits and follow-up on corrective actions.
• Experience in root cause analysis, CAPA, and nonconformity management.
• Experience in data analysis and identifying improvement opportunities.
• Experience in continuous improvement activities.

About STMicroelectronics

At ST, we are 48,000 creators and makers of semiconductor technologies mastering the semiconductor supply chain with state-of-the-art manufacturing facilities. An integrated device manufacturer, we work with more than 200,000 customers and thousands of partners to design and build products, solutions, and ecosystems that address their challenges and opportunities, and the need to support a more sustainable world. Our technologies enable smarter mobility, more efficient power and energy management, and the wide-scale deployment of cloud-connected autonomous things. We are on track to be carbon neutral in all direct and indirect emissions (scopes 1 and 2), product transportation, business travel, and employee commuting emissions (our scope 3 focus), and to achieve our 100% renewable electricity sourcing goal by the end of 2027. Further information can be found at www.st.com

Job Description

• Manage and sustain PVD sputtering processes in manufacturing environment. Knowledge of Thin film ( CVD & PVD ) processes and tools an added advantage.
• Perform analysis and characterize processes and equipment systems to maintain and control process parameters through SPC/ FDC.
• Involve in continuous improvement projects to improve the process robustness, reliability and productivity.
• Work closely with module process owners and Fab quality engineers to achieve robust process control through SPC, CLM, FMEA, 8D methodology, defectivity sampling, wafer fab yield improvement projects, test wafer management, etc.
• Collaborate with process/ equipment owner on setup/ maintaining/ improving Statistical Process Control (SPC) KPI (OOC, Drift, CpK, control limit management, etc.). Maximize detection rate with lowest noise on SPC control.
• Perform analysis and follow-up on all SPC related problems in the department through cross-functional or task force team. To convey/ share any Fab quality systems highlights to respective module owners with close follow-up till completion.
• Liaise and align with MQA, Technology, Device, and other Modules to achieve common goal in terms of quality, service, and cost.

YOUR SKILLS & EXPERIENCES

• Degree in Material Science, Electrical or Electronics, Microelectronics, Mechanical, Physics or Chemical engineering.
• Minimum 1-2 years’ working experience, preferably in the semiconductor manufacturing industry.
• Familiar with SPC and understand 8D methodology, DOE and FMEA.
• Ability to multitask and pay attention to details is preferred.
• Strong analytical and problem-solving skills.
• Able to think out of the box, self-motivated and result oriented.
• Able to work well within team from different functions and levels.
• Good verbal and written communications skills.

• Expertise in Functional Testing

•  Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.

• Hands on experience in testing B2F (T24 to TAP) flows in these modules.

• Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.

• Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.

• Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.

• Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off.

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Location: Woodlands
Mon to Fri 8.30am to 5.30pm
Basic $2500 with AWS & Bonus
US MNC

Fresh/No experience most welcome!

Job Description

• Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition.
• Receive, log, and track returned parts from customers for repair service or investigation.
• Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis.
• Communicate repair scope, lead time, and status updates to customers clearly and professionally.
• Ensure parts repair in our factory or customer site meet quality requirements.
• Work with the manufacturing team and get hands on training so as in order to repair returns or on-site.
• Coordinate and support rework activities for customer returned parts in accordance with approved instructions.
• Ensure rework is performed only after proper review and authorization.
• Verify that reworked parts comply with applicable workmanship, quality, and customer specifications.
• Arrange final inspection, documentation, and release prior to shipment back to customer

Requirement

• ITE in Advance Engineering preferred (Mechanical / Manufacturing / Industrial / Mechatronics)
• No experience/fresh welcome
• Training provided

Only shortlisted candidates will be notified.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist 
Atomrecruit Pte. Ltd. 
MOM EA License No.: 15C7443 
EA Personnel Reg No.: R1768368

Job Description

· Knowledge in ISO 9001/14000 and TS 16949 QMS will be an added advantage

· 5 days work week (Monday to Friday)

· good Pay + AWS + variable Bonus + Good Benefit

Responsibility:

· Responsible for daily production line audit, managing the document control process for Quality Management Systems in compliance with ISO 9001/14000 and TS 16949 quality standards.

· Liaise with internal and other departments, customer and supplier for all quality related issues.

· Drive quality improvement activities for achieving quality goal and to meet customer’s requirements.

Requirements:

· Degree/Diploma in any Engineering discipline with

• Good Pay + Good allowance + Good Bonus
• Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)
• Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

· Knowledge in ISO 9001/14000 and TS 16949 QMS will be an added advantage

· 5 days work week (Monday to Friday)

· good Pay + AWS + variable Bonus + Good Benefit

Responsibility:

· Responsible for daily production line audit, managing the document control process for Quality Management Systems in compliance with ISO 9001/14000 and TS 16949 quality standards.

· Liaise with internal and other departments, customer and supplier for all quality related issues.

· Drive quality improvement activities for achieving quality goal and to meet customer’s requirements.

Requirements:

· Degree/Diploma in any Engineering discipline with

Interested Candidates please send an updated resume / CV in Ms Word format Whatsapp your Resume detail to 98332779 (SMS only without call).

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Senior Executive supports the Quality Assurance function by ensuring the effective administration, coordination, and execution of internal audits and operational quality processes.

This role focuses on service audits, documentation, reporting, and follow-up tracking[PK1] and analysis, ensuring alignment with established service standards and supporting departments in maintaining quality compliance.

JOB SCOPE

1.     Internal Audit Coordination and Operational Support

·       Support the planning and scheduling of internal quality audits and incognito evaluations.

·       Coordinate audit logistics, including timelines, stakeholders, and documentation requirements.

·       Execute detailed, accurate and objective and observations in accordance with defined QA standards.

·       Write professional QA reports to record all audit findings, along with support evidence in a timely manner.

·       Provide logistical support for QA initiatives, audits, and training-related activities.

·       Liaise with department representatives to ensure smooth audit execution.

·       Support implementation of quality assurance processes and standard updates.

2.     Administrative and Communication Responsibilities

·       Maintain and update audit trackers, records ,and quality assurance documentation.

·       Consolidate audit findings into structured reports for management review.

·       Prepare regular reports (daily / weekly /monthly) on audit status, compliance levels, and outstanding follow-ups.

·       Ensure proper filing and version control of QA documents and reports.

·       Maintain dashboards or trackers to reflect current audit and compliance status.

·       Provide logistical support for QA initiatives, audits, and training-related activities.

·       Identify recurring administrative or process gaps and propose improvements

·       Support data consolidation to highlight insightful trends or recurring audit findings

·       Contribute to improving audit workflows, templates, and reporting formats

3.      Employee Engagement and Experience

·       Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.

·       Self–motivation for continuous learning and development.

·       Create a pleasant working environment that inspires the team and cultivates OneMBS culture.

·       Actively participate in departmental meetings as required.

·       Prepare reports (daily/weekly/monthly) as stipulated by management.

·       Review systems and processes for workflow and productivity improvement.

·       Contribute ideas and cooperate in the execution of on-going initiatives

·       Support Sands Cares and Sustainability programs.

·       Perform other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

·       Diploma or Bachelor’s Degree in Hospitality, Business Administration, orrelated field

Required Experience

·       1–3 years of experience in administrative, operations support, or quality assurance roles

·       Exposure to hospitality operations or audit processes is an advantage

·       Familiarity with service standards (e.g., Forbes Travel Guide) is beneficial but not required

·       Be ready to work on weekends, public holidays.

Competencies

·       Strong organizational and administrative skills with attention to detail

·       Proficiency in Microsoft Excel and basic reporting tools

·       Ability to manage multiple tasks and follow through on deadlines

·       Clear communication and stakeholder coordination skills

·       Ability to follow structured processes and maintain accurate documentation

·       Team player with a proactive and disciplined work approach

Role Summary

We are looking for a Functional Test Manager with strong core banking domain expertise and hands-on testing leadership across Agile and Waterfall deliveries. The role requires solid functional test ownership (planning, design, execution, defect management) along with working knowledge of test automation using Selenium + Java and BDD/Cucumber. The candidate will lead end-to-end test cycles, drive quality outcomes, and collaborate closely with clients and stakeholders across onsite/offshore teams.

Key Responsibilities

1. Understand and analyse business requirements and functional specifications across core banking (retail/corporate) modules (e.g., CASA, Deposits, Loans, Trade, Treasury) with strong exposure to Core Banking platform preferably Oracle FLEXCUBE (FCUBS).

2. Own test planning and test design: create/maintain test scenarios, test cases (functional + interface), and ensure comprehensive coverage across SIT/UAT and regression cycles.

3. Lead Agile test execution (sprint-based testing, regression, end-to-end validation) and coordinate with cross-functional teams for timely delivery.

4. Drive defect management: log/triage defects, track to closure, minimize defect leakage, and provide quality reporting/metrics to stakeholders.

5. Collaborate with client stakeholders and internal teams to manage priorities, risks, dependencies, and release readiness.

6. Contribute to/guide automation efforts: review automation approach, identify candidates for automation, and work with teams leveraging Selenium (Java) frameworks.

7. Support estimation, status reporting, defect management, and stakeholder communication; contribute to proposals/presentations if needed.

Required Skills & Qualifications

1. Strong experience in Banking functional testing with proven test lead ownership (planning, design, execution, reporting).

2. Strong domain knowledge in Core Banking platform preferably Oracle FLEXCUBE / Oracle Banking solutions and core banking modules (e.g., CASA, Deposits, Loans, Trade, Treasury).

3. Working experience/exposure to test automation .

4. Test Automation using Selenium (Java) frameworks.

5. Solid understanding of SDLC/STLC, Agile and Waterfall methodologies, and end-to-end test lifecycle.

6. Strong client interaction, communication, and stakeholder management skills; ability to work with distributed onsite/offshore teams.

7. Ability to work under pressure, manage deadlines, and adapt to project needs (including shifts/weekends when required).

Good to Have (Updated)

1. Experience contributing to automation strategy/roadmap or shift-left testing initiatives.

2. Exposure to AI and adoption of AI in testing activities.

Location/Travel: As per project need (may include client interaction, shifts/weekend support)

• Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
• Respond promptly to concerns and follow through on resolution to maintain service quality standards
• Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
• Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
• Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements
Bachelor degree in any discipline
Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599