Total 1,952 Others level Others job vacancies

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a proactive and detail-oriented Team Leader to oversee daily funding operations, manage escalations, and ensure smooth and compliant operational processes. You will lead and coach the team, monitor performance and service quality, resolve complex operational issues, and collaborate closely with cross-functional stakeholders including Compliance, Risk, Finance, and Customer Support. This role also involves driving process improvements, managing operational reporting, and supporting team development through training and coaching. If you are analytical, people-focused, and thrive in a fast-paced environment, we’d love to hear from you!

Job Responsibility

• Lead, coach, and supervise the daily performance of the team to ensure timely, accurate, and professional handling of funding operations, account-related inquiries, and escalated cases.
• Serve as the primary escalation point for complex operational, funding, or customer-related issues, providing guidance and resolution support to team members and stakeholders.
• Monitor team productivity, service quality, and compliance with company policies, SOPs, regulatory requirements, and internal service standards to ensure operational excellence.
• Conduct regular performance reviews, quality assessments, and coaching sessions to drive continuous improvement, employee development, and achievement of team KPIs.
• Oversee daily funding reviews, transaction processing, reconciliations, and case management activities to ensure operational accuracy, proper documentation, and timely completion.
• Analyze operational workflows, funding trends, and risk indicators to identify process gaps, operational inefficiencies, or abnormal activities, and implement corrective or preventive measures.
• Collaborate closely with internal departments including Compliance, Risk, Finance, Product, and Customer Support to resolve operational issues, improve processes, and ensure smooth cross-functional communication.
• Review and validate escalated funding investigations, risk assessments, and suspicious transaction cases, ensuring proper escalation, tracking, and resolution within established timelines.
• Prepare and maintain operational reports, performance dashboards, and management updates, providing insights and recommendations to support business decisions and risk mitigation initiatives.
• Drive continuous process improvement initiatives by identifying automation opportunities, enhancing workflows, and contributing to SOP development and operational optimization.
• Provide training, onboarding, and knowledge-sharing sessions to strengthen team competency, product knowledge, and operational readiness.

• Bachelor’s degree in Business Administration, Finance, Banking, Operations Management, or a related field preferred.
• Minimum 3-5 years of experience in fintech or financial services industries, with a focus on supporting Sales and Account Manager is required , at least 1–2 years in a leadership or supervisory role.
• Strong understanding of funding operations, transaction processing, reconciliations and operational workflows.
• Proven experience handling escalations, resolving complex operational or customer-related issues, and making sound decisions under pressure.
• Strong analytical and problem-solving skills with the ability to identify operational gaps, investigate abnormalities, and recommend effective solutions independently.
• Excellent leadership, coaching, and people management skills with the ability to motivate, guide, and develop team members effectively.
• Strong communication and interpersonal skills with the ability to collaborate professionally across multiple departments and stakeholder levels.
• Ability to manage multiple priorities in a fast-paced environment while maintaining service quality and operational efficiency.
• Proficient in Microsoft Office applications, especially Excel, and comfortable working with operational systems, CRM platforms, or ticketing tools.
• Experience with Zendesk, payment systems, CRM platforms, or trading systems will be an added advantage.
• Strong sense of ownership, accountability, professionalism, and customer service orientation.
• Willingness to work on rotational shifts, weekends, or public holidays if operationally required.

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• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

The Director, Facilities & GA – APAC is responsible for leading and managing all facilities and workplace operations across the Asia-Pacific region except Japan and reporting to the General Affairs Global Head.

This role ensures safe, compliant, cost-effective, and scalable facilities operations that support business growth, workforce needs, and corporate standards, while partnering closely with HR, Finance, IT, EHS, and regional/site leadership.

Key Responsibilities

Regional Facilities Leadership

• • Provide strategic and operational leadership for all facilities activities across APAC sites (offices, R&D, manufacturing-related offices, and other locations)
  • Develop and execute regional facilities strategies aligned with global policies and business objectives
  • Act as the regional point of contact for facilities-related decision-making and escalation

Facilities Operations & Maintenance

• Oversee day-to-day facilities management, including building operations, maintenance, security, cleaning, catering, and vendor services
• Ensure consistent service levels and operational excellence across all APAC locations
• Drive standardization of processes, contracts, and service models across the region

Workplace Strategy & Projects

• Lead office openings, closures, consolidations, relocations, and expansions
• Manage workplace-related capital projects, including fit-outs, renovations, and infrastructure upgrades
• Support workplace strategy initiatives such as back-to-office programs, hybrid working environments, and space optimization

Financial & Vendor Management

• Own and manage the APAC facilities budget (Opex and Capex), including forecasting and cost control
• Lead vendor sourcing, contract negotiation, and performance management
• Identify cost-saving opportunities while maintaining required service quality and compliance

Compliance, Employee Health & Safety and Risk Management

• Ensure compliance with local regulations, company policies, and global EHS standards
• Partner with EHS teams to manage workplace safety, emergency preparedness, and risk mitigation
• Oversee audit readiness and corrective actions related to facilities and workplace compliance

Stakeholder & Cross-Functional Collaboration

• Serve as a key business partner to HR, Finance, IT, Legal, Procurement, and site leaders
• Communicate effectively with senior leadership on regional facilities status, risks, and initiatives
• Support talent growth, engagement, and productivity through effective workplace solutions

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a detail-oriented and proactive team member to support our Account Managers and assist with escalated customer issues. You’ll collaborate with internal teams, follow standard procedures, and help resolve complex problems independently. This role requires strong analytical skills, clear communication, and the ability to balance compliance with business needs. You'll also document actions, share feedback for improvement, and develop deep product knowledge to support the wider team. Elevate your career with us – apply now for a dynamic role in a thriving industry!

Job Responsibility

• Provide prompt and professional support to Account Managers via email, with occasional direct communication with customers for escalated issues.
• Collaborate effectively with internal departments to address questions and align on account-related matters.
• Strong analytical skills with the ability to troubleshoot and resolve complex issues effectively and independently.
• Enforce company policies and determine when exceptions are appropriate, balancing business objectives with compliance.
• Follow established SOPs meticulously to ensure consistent, accurate task execution.
• Maintain a sense of urgency and professionalism when responding to internal or external queries.
• Record and document all actions taken to ensure transparency and accountability.
• Actively share feedback within the team and with relevant departments when identifying operational inefficiencies or process-related issues to support continuous improvement and enhance the customer experience.
• Develop deep knowledge of company products and services to serve as a subject matter expert and resource for others.  

• Minimum 2 years of experience in the brokerage or financial services industry, with a focus on supporting Sales and Introducing Brokers (IBs).
• Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
• Professional demeanor with a customer-first mindset.
•  Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions where applicable.
• Demonstrates a positive attitude and a proactive approach to problem-solving.
• High attention to detail and ability to follow structured procedures with consistency.
• Proven ability to work cross-functionally and communicate effectively with different teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Familiarity with platforms such as Copy Trading, MAM, and CRM systems is preferred.
• Flexible with working hours, including rotational shifts and holidays/rest days that may vary.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:

• Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
• Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.
• Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.
• Conduct comprehensive monitoring and reporting of IT service performance metrics to ensure optimal system functionality.
• Administer IT Security solutions and Patch Management systems, guaranteeing stringent compliance with operational and security protocols.
• Liaise with Global Network and Global Server teams to facilitate seamless integration of network and server infrastructure projects.
• Contribute to the maintenance and enhancement of IT systems' reliability, security, and performance optimization.
• Participate in the management and support of site-specific IT projects, including meticulous planning, execution, and progress tracking.
• Engage in process improvement initiatives to elevate service delivery standards and operational efficiency.
• Proactively identify opportunities to streamline processes, reduce systemic complexity, and enhance IT service delivery mechanisms.
• Contribute to the ideation and implementation of innovative IT solutions designed to augment user experience and operational effectiveness.
• Meticulously document and disseminate successful improvements for potential replication across multiple sites, fostering organizational learning and best practices.

• Follow safety rules and actively participate in all tasks intended to make workplace safer.
• load small addition in mixer.
• operate control room.
• operate packing machine.
• Operate forklift
• perform pallet wrapping and labelling.
• deliveries/unloading
• Contribute to preventive maintenance activities.   

We are looking for a motivated and detail-oriented junior developer to join our dynamic IT team. This is an exciting opportunity on your career development in software solution development in Manufacturing Industry, working on real-world projects and learning from experienced professionals in a collaborative environment. Your role is critical in our digital transformation goals and manufacturing line automation initiatives.

Key Responsibilities

• Develop and maintain Manufacturing used applications using .NET Core and related framework.
• Collaborate with cross-functional teams to understand and translate user requirements into technical solutions.
• Participate in the full software development lifecycle, from design and development to testing and deployment.
• Debug and troubleshoot software issues to ensure optimal performance and user experience.
• Contribute to code reviews and learn from constructive feedback.
• Assist in designing and maintaining database structures to support application functionality.
• Stay updated with emerging technologies, especially in AI and machine learning.
• Create technical documentation and user manuals.
• Engage in Agile development activities, including daily stand-ups and sprint planning.

• To supervise day-to-day production & maintenance activities to achieve the desired product quality, productivity and maintenance department
• To carry out 5S job in the plant
• Follow safety rules and actively participate in all tasks intended to make the workplace safer.
• Operate control room / packing machine / forklift / shovel loader
• Perform pallet wrapping and labelling.
• Loading and unloading of the goods
• To carry out basic plant repair and maintenance under supervision
• Housekeeping of the plant

You are invited to join Acclaim, one of the largest national risk advisory, insurance and reinsurance brokers in Singapore. Acclaim is the 1st Corporate Risk and Insurance Consulting Firm to be a winner since inauguration of Enterprise 50 (E50). Acclaim services more than 2000 corporate customers ranging from SMEs to MNCs with reach extending to over 150 countries worldwide.

This role requires you to develop and manage a portfolio of complex corporate accounts. Strong analytical, problem solving, influencing and negotiation skills are needed to ensure client satisfaction and retention. Past experience in negotiating with insurers and packaging competitive solutions to meet client needs are essential.

Client servicing including claims, advisory on market trends, related insurance updates to help businesses are all important elements of this role.

If you have good technical knowledge in General Insurance products, possess a relevant insurance qualification and have at least 3 years of insurance broking experience in leading a team, please send in your resume for a further discussion.