Total 589 support analyst job vacancies in Others category

Key Responsibilities

Helpdesk & End-User Support

• Provide first- and second-line support via phone, email, ticketing system, and in person.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows, macOS, Linux, and Microsoft 365business applications.
• Escalate complex issues to senior engineers or regional IT teams as needed.

Onboarding & Offboarding

• Manage end-to-end IT onboarding — workstation setup, account creation, software provisioning, and system access.
• Handle IT offboarding — revoking access, recovering assets, and disabling accounts across all platforms.
• Coordinate door access card activation/deactivation with HR and building management.
• Conduct IT orientation sessions for all new hires.

Office Infrastructure & AV

• Maintain and troubleshoot conference room AV systems (Zoom Rooms, Teams Rooms, projectors, displays).
• Manage network infrastructure (LAN/WAN, Wi-Fi, VPN, switches, firewalls) and liaise with ISP for connectivity issues.
• Coordinate with facilities for cabling, electrical, UPS, and server room upkeep.
• Support hot-desking and hybrid work setups (docking stations, shared peripherals).

Asset & Vendor Management

• Maintain a complete IT asset register — tracking assignments, warranties, and lifecycle for all HQ devices.
• Manage software licensing, SaaS access provisioning, and renewals.
• Liaise with local IT vendors on hardware repairs, maintenance contracts, and procurement quotations.

Security, Compliance & Continuity

• Enforce endpoint security policies — antivirus, disk encryption, OS patching, and MDM for mobile devices.
• Support IT audits, access reviews, and compliance documentation.
• Maintain backup systems and contribute to the Singapore IT Disaster Recovery plan.
• Document IT runbooks, SOPs, and maintain a local IT knowledge base.

Reporting & Governance

• Prepare monthly IT reports on ticket volumes, SLA performance, and asset status.
• Participate in regional IT meetings to align HQ operations with China and India teams.

Required Qualifications

• Minimum Diploma in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support / helpdesk role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer-service skills.
• Proficiency in Mandarin is required to liaise directly with our China-based IT team on technical matters.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft (MD-102 / Azure), ITIL, or CCNA.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
• Knowledge of cloud platforms(Azure, AWS, Google Workspace).
• Experience supporting remote/hybrid work environments.

Key Skills& Competencies

• Patience and a customer-first attitude.
• Ability to prioritize and manage multiple tasks under pressure.
• Strong attention to detail and documentation habits.
• Able to manage priorities independently while collaborating effectively across regional teams.
• Willingness to learn and adapt to new technologies.

Work Conditions

• May require occasional on-call support, after-hours work, or travel between office locations.
• Occasional lifting of IT equipment (up to 15 kg) may be required.
• Act as a bridge for communication and coordination between the China and India IT teams, facilitating smooth collaboration across regions and time zones.

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

About the Role

We are seeking a motivated Analyst to join the Agentic Intelligence Business Unit, supporting initiatives across data automation, process optimization, and agentic (AI-driven) automation solutions. This is a junior role ideal for candidates starting their careers in automation, data Automation, and intelligent process transformation.

Scope of Activities include but no limited to:

• Support delivery of data, process, and agentic automation projects across client engagements and internal initiatives.
• Assist in analysing business processes and data workflows to identify automation and optimization opportunities.
• Work with senior team members to design and implement automation solutions using low-code/no-code platforms (e.g., UiPath, Power Automate, Alteryx, Xceptor) and emerging agentic tools.
• Develop and maintain data pipelines (ETL/ELT) for ingestion, transformation, and integration across various systems.
• Good to have Integration experience from multiple sources including databases, APIs, and cloud platforms.
• Translate business requirements and process flows into structured automation workflows and technical solutions.
• Contribute to documentation including Business Requirements (BRD), Process Definition (PDD), and Solution Design Documents (SDD).
• Support the automation lifecycle – including development, testing, deployment, and post-implementation support.
• Create and execute test cases and scenarios for system integration, UAT, and production readiness.
• Monitor and troubleshoot automation processes, perform root cause analysis, and resolve issues within SLA timelines.
• Ensure adherence to best practices in automation development, including code quality, reusability, and maintainability.
• Follow incident, problem, and change management processes to support stability of deployed solutions.

Experience, Knowledge & Skills Requirements

• 0–2 years of relevant experience in data, automation, or software development (fresh graduates are encouraged to apply).
• Foundational knowledge of programming/scripting (e.g., Python, Java, C#, VBA, or SQL) is preferred.
• Basic understanding of data processing, ETL/ELT concepts, and APIs.
• Exposure to or willingness to learn low-code/no-code and RPA tools (e.g., Power Automate, UiPath, Alteryx, Xceptor).
• Interest in AI/Agentic automation, decisioning systems, or intelligent workflows is an advantage.
• Strong analytical thinking with the ability to break down problems and propose structured solutions.
• Good understanding of software development lifecycle (SDLC), including Agile methodologies (preferred).
• Ability to interpret process diagrams and business requirements into technical implementations.

Other Requirements

• Ability to work well within a multi-disciplinary team structure, but also independently.
• Meet agreed deadlines, with demonstrable Productivity.
• Strong interpersonal, verbal and written communication skills.
• Ability to work in a culturally diverse and inclusive environments.
• Flexibility in scheduling with willingness to work extra non-standard hours if required.
• Willing and able to travel up to 20% (domestic, regional and international).

Education Requirements

• Degree in in Computer Science, Information Technology, Business Systems or related Engineering disciplines.
• Written and spoken fluency in English with business proficiency

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Experience: 15+ Years
Role: Analyst Programmer

Job Description:

• Strong hands‑on experience with the ETL(Informatica Power Center) and Teradata based ETL development, similarly Hadoop ecosystem (Hive, Impala, Spark, Kafka, Iceberg, Ranger, Atlas, Nifi, Flink etc.,), and data pipeline orchestration.
• Create EDW ETL/ELT codes using Teradata SQL, Informatica, apache Spark, QueryGrid, Trino to perform various transformation and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable
• Install and build Master Data Management(MDM) application for various user uploads along with data validations and approval workflow.

Responsibilities:

· Perform IT audit, regulatory compliance assessment and IT risk assessment, in areas covering IT general controls, application controls, business cycle and IT security review.

· Perform third party assurance engagement covering business and IT controls

· Understanding of COSO and IT Assurance Framework issued by ISACA.

· Able to evaluate IT internal controls and identify opportunities for controls improvement.

· Strong analytical and problem solving skills.

· He/she must have demonstrated knowledge of IT operations and experience executing audits.

· He/she must have Identify and evaluate complex technology and business risks and internal controls which mitigate risks, and related opportunities for internal control improvement.

Requirements:

· Degree in Information Systems, Information Technology, Computer Science, Business Studies, Actuarial Science or Cyber Risks or equivalent.

· Experience in IT audit, IT internal audit and/ or other related disciplines relevant to the

role.

· Excellent written English and interpersonal skills, a team player and communicator, and a self-starter.

· Pro-actively identify other areas of business initiatives and changes in the business environment and

· assess their impact on the business control environment

· Able to handle multiple tasks and assignments

· Logical thinking, good and positive attitude, fast learner and good team player

· Able to work under pressure and meet deadlines

Senior Analyst in an emerging markets Private Equity firm, based in Singapore covering Southeast Asia. Reports to Head of SEA. Assisting the senior members of the team, you will be responsible for:

• Managing and monitoring existing investments
• Supporting the investment process for new investments
• Sourcing and conducting due diligence on prospective investment opportunities
• Compiling performance data and performing portfolio analysis and benchmarking
• Preparing quarterly and annual internal and external reporting documents

To qualify candidates must possess:

Degree-qualified (5+ years)

• CFA qualification an advantage
• 5+ years of experience in buy-side, consulting or investment banking
• Demonstrated ability to communicate effectively and persuasively
• Astute commercial sense, strong analytical skills and superior critical thinking
• Able to multi-task and focus on delivering results
• Fluent in written and spoken English and at least one other relevant language (Bahasa an advantage)
• Local business / cultural knowledge in Indonesia, Philippines and Thailand an advantage

Are you an analytical risk professional looking to deepen your exposure within the LNG and energy trading sector? We are partnering with a global trading organization to hire a Senior LNG Risk Analyst who will play a key role in monitoring trading exposures, validating risk positions, and supporting risk governance across physical and derivatives activities. This is an excellent opportunity to join a commercially focused business where you will work closely with traders, finance, operations, and senior management to provide insights that support informed decision-making and safeguard the business against market, credit, and operational risks.

Location: Singapore

Key Responsibilities:

• Monitor daily LNG trading activities and assess market, credit, operational, and counterparty risk exposures across physical and paper portfolios

• Review profit and loss positions, exposure reports, and risk metrics to ensure accuracy and timely identification of potential risks

• Conduct due diligence and risk assessments on counterparties, customers, and new business opportunities

• Support transaction reviews and ensure compliance with internal risk policies, procedures, and control frameworks

• Investigate unusual trading activities, exposure movements, and valuation discrepancies, escalating findings where necessary

• Validate transaction records and pricing inputs within risk management systems, ensuring accurate reporting and valuation of positions

• Collaborate with trading, finance, legal, and operations teams to strengthen risk controls and enhance risk awareness across the business

• Assist with derivatives-related settlements, funding requirements, and reconciliation activities in partnership with finance teams

• Prepare regular risk reports for management, highlighting key exposures, emerging trends, and recommendations for mitigation measures

Requirements:

• Bachelor's Degree

• Approximately 3 to 5 years of experience within LNG, energy trading, or commodity trading

• Experience reviewing trading exposures, P&L reporting, valuations, and risk controls within a trading environment

• Ability to work effectively in a fast-paced and dynamic commercial environment

Benefits:

Competitive Salary Package: Receive a salary that reflects your industry experience and capabilities, complemented by performance-based bonuses that reward your contributions.

Know someone who might be a great fit? Please share this opportunity with them.

Daphne Ng (EA Reg No: R1980651)

LinkedIn: https://www.linkedin.com/in/daphne-ngyiqi/

Email: daphne.ng@faststream.com

Faststream Recruitment Pte Ltd

EA Licence No: 09C3403

The Operations Process Analyst is responsible for supporting day-to-day service operations across Singapore and Emerging Markets while driving operational efficiency through data analysis, process optimization, and performance monitoring.

This role ensures smooth execution of service operations, including logistics and supply chain activities, while providing actionable insights to improve productivity, service quality, and overall business performance.

Key Responsibilities

1. Service Operations Execution

• Support daily service operations across Singapore and Emerging Markets, ensuring smooth end-to-end case handling and service delivery
• Coordinate logistics and supply chain activities for service parts, including inbound and outbound movements
• Manage inventory to be in line with global targets
• Partner with field service teams to support planning, dispatch coordination, and timely service execution
• Ensure adherence to operational procedures, service standards, and compliance requirements

2. KPI Monitoring & Performance Management

• Track and monitor key operational KPIs, including service performance, inventory, backlog, and case resolution timelines
• Perform regular analysis to identify trends, gaps, and areas of underperformance
• Highlight risks and opportunities, and recommend corrective actions
• Prepare dashboards, reports, and insights for weekly and monthly operational reviews
• Support stakeholders with data-driven insights for decision-making

3. Process Improvement & Operational Efficiency

• Analyze service operations processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Drive continuous improvement initiatives to enhance productivity, turnaround time, and service quality
• Standardize processes and best practices across Singapore and Emerging Markets
• Support implementation of new tools, workflows, and operational initiatives
• Contribute to automation and simplification of reporting and operational processes

4. Stakeholder Collaboration

• Work closely with service operations, field service, supply chain, and commercial teams to ensure alignment
• Act as a bridge between operations and analytics, translating business needs into actionable insights
• Support regional and market stakeholders in resolving operational challenges
• Facilitate communication and alignment across cross-functional team
• Support regional projects and act as the key liaison between regional teams and local market stakeholders

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 3–6 years of experience in service operations, supply chain, or operations analytics
• Experience in KPI monitoring and operational performance analysis
• Strong analytical and problem-solving skills with a data-driven mindset
• Good understanding of service operations, logistics, and supply chain processes
• Proficiency in data analysis tools (Excel, dashboards, reporting tools)
• Strong communication and stakeholder management skills
• Ability to work across multiple markets and cross-functional teams
• Experience with systems such as SAP, ServiceMax, or equivalent is an advantage

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Responsibilities including but not limited to:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Description

At Bank of Singapore, we are constantly on the look out for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programs that develop them on both professional and personal levels. We offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!
This role is in Tax Regulatory Services Team, which executes a suite of processes supporting the bank on fulfilment of due-diligence requirements under Common Reporting Standard (“CRS”) and Foreign Account Tax Compliance Act (“FATCA”).

Main Responsibilities
·      Responsible for timely execution and fulfillment BAU processes; Change in Circumstances (“CIC”) FO outreach/monitoring, Relationship Manager Inquiry Exercise (“RMI”), CRS & FATCA Annual Internal Classification, CRS & FATCA Annual Mass Mailing Client Outreach and Discretionary Trust Distribution monitoring processes.
·      Partnership with various stakeholders such as Front Office, Tech team, Scanning and Mailing teams in supporting above-mentioned processes.
·      Accountable to manage and support day-to-day BOSCOS CIC workflow.
·      Co-ordinate with COLM and CA teams to ensure completion of closed account CRS valid self cert and QI DTT update.
·      Plan and execute annual processes runbooks andliaise with stakeholders on exception or changes that may arise to ensurenecessary tasks are well executed.
·      Perform assessment on above-mentioned processes pre-reporting and consolidating requirements to facilitate regulatory obligations.
·      Address queries and feedback from various stakeholders.
·      Assessment and analysis of regulatory changes/new regulatory requirements on operational impact to the processes and its subsequent implementation.
·      Participate in projects that may impact FATCA and CRS reporting which include performing User Acceptance Test (UAT) testing as well as regression system testing requirement.
·      Review existing processes to identify potential area of improvement, process streamlining, risk and deviation to achieve control management and processes standardization.
·      Prepare management information updates to Head of Department on a weekly basis.
·      Other ad hoc requirements.
Work Experience & Education Qualification
·      Preferably university degree in finance or accounting.
·      3 years of experience in banking/financial institution.
·      Experience in FATCA, QI and CRS processes and tax reporting related will be an added advantage.
·      Excellent time management skill and interpersonal skill.
·      Solid problem solving and analytical skills.
·      Exhibit an appreciation of the risk impact of actions undertaken, with a good risk and control perspective.
·      Responsible and takes ownership of assignedtasks. Abides to timeline.
·      Working knowledge of MS Excel will be an addedadvantage.

The client is the world leading semiconductor company from USA. It is ranked as one of the “Top Best Places to Work in Singapore”. Below position is open urgently.

• Location: Bendemeer
• Employment Type: 12-month Contract (Renewable)
• Working Hours: Regular Office Hours

Key Responsibilities:

• Support BE Operations Finance across costing, forecasting, month-end close, and performance reporting
• Deliver project-based and ad-hoc analysis support, including system testing and process improvements within defined timelines
• Drive process redesign and automation, including workflow simplification, template redesign, and reporting automation
• Ensure proper controls, validation checks, versioning, and documentation for sustainable processes
• Develop and maintain Power BI / Tableau dashboards for standardized, self-service reporting
• Use AI tools (e.g., Microsoft Copilot) to support data preparation, analysis, documentation, and reporting (with validation)
• Perform cost and variance analysis, improving transparency of key drivers (volume, yield, spending, etc.)
• Support budgeting, forecasting, and closing cycles, including data consolidation and variance commentary
• Collaborate with Operations, IT, and cross-functional Finance teams
• Maintain process documentation, metrics definitions, and governance standards

Requirements:

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 5–7 years of relevant experience in: Financial Planning & Analysis (FP&A), cost accounting, or financial analysis Manufacturing / semiconductor / operations-driven environment (preferred)
• Experience in contract or project-based roles is an advantage

Technical Skills:

• Strong financial analysis skills: cost tracking, variance analysis, trend analysis
• Advanced Excel skills (pivot tables, complex formulas, large datasets, Power Query preferred)
• Experience with ERP systems (SAP, TM1, Power BI or equivalent)
• Knowledge of standard costing and manufacturing cost drivers
• Experience in month-end close activities (accruals, reconciliations, validation)
• Exposure to AI tools (e.g., Microsoft Copilot) is a plus

**Interested candidates, kindly email updated resume to xiaoyee@wanco-manpower.com with Subject of "Financial Analyst", thank you.

Job Description:

• Analyzing market data, building financial models and preparing client presentations for mergers and acquisitions or debt capital markets transactions.
• Conduct market research and summarize findings and conclusions to support pitch or execution document.
• Assisting in client transactions from pitch to close.
• Assist in credit ratings advisory work.
• Assist in sustainable financing advisory work.

Job Requirements:

• Ability to thrive in a dynamic, collaborative work environment.
• Excellent analytical, quantitative and interpretative skills.
• Being adaptable, flexible and resilient.

Key Responsibilities

1. Cleaning Operations & Coordination

• Coordinate procurement of cleaning consumables, tools, and equipment in accordance with company procedures
• Liaise with suppliers on orders, deliveries, and product availability
• Arrange distribution of supplies and equipment to various sites in a timely manner
• Support site supervisors on operational and staffing requirements
• Assist in manpower coordination and deployment when required

2. Inventory & Equipment Management

• Maintain accurate inventory records and track all stock movements in accordance with company procedures
• Monitor stock levels and ensure timely replenishment
• Conduct periodic stock checks and reconciliation
• Arrange servicing, maintenance, and repair of cleaning equipment
• Follow up with vendors on servicing schedules and ensure equipment is in good working condition
• Ensure accountability for stock accuracy and minimize discrepancies or losses

3. Administrative & HR Support

• Maintain proper filing and documentation(hardcopy and softcopy) in an organized and accessible manner
• Handle submission and tracking of HR-related forms (e.g. Annual Leave, time-off, medical leave)
• Monitor cleaners’ attendance, absenteeism, and replacements, ensuring accuracy before submission to HQ (Kuala Lumpur) on a monthly basis
• Support onboarding documentation for new staff(forms, uniform issuance, records)
• Prepare basic correspondence, reports, and internal documentation as required
• Ensure timely and accurate submission of all required documents to HQ

4. Operations Support (Field& Ad-hoc)

• Provide support across sites when required(floater role)
• Assist during manpower shortages, urgent situations, or special assignments
• Support operations during weekends, Sundays, and Public Holidays when necessary to ensure service continuity
• Prepare periodic reports and updates as required by Management

5. Compliance, SOP & Safety

• Ensure all tasks are carried out in accordance with company SOPs, policies, and operational procedures
• Comply with all applicable Singapore regulations, including Workplace Safety and Health (WSH), environmental, and public health requirements
• Always adhere to safety guidelines, including proper use of Personal Protective Equipment (PPE)
• Ensure safe handling, usage, and storage of cleaning chemicals in accordance with company procedures and safety standards
• Follow all client site rules and safety requirements when deployed to sites
• Report any safety hazards, incidents, or non-compliance to the supervisor immediately
• Maintain accurate and timely documentation inline with company standards and audit requirements (e.g. ISO, Eco Vadis)
• Maintain confidentiality of company and employee information

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

Roles and Responsibilities:

• Monitor network traffic, system logs, and security alerts to identify potential security incidents and unauthorized activities in a timely manner.

• Design, deploy, and manage threat detection rules and preventive security controls to safeguard critical systems and data in response to the latest threat landscape.

• Perform in-depth analysis of security events to determine the nature and scope of potential security incidents and recommend risk mitigation strategies. When necessary, carry out digital forensic for reporting and auditing purposes.

• Contribute in threat hunting exercises or cyber projects to improve overall security posture.

Qualifications & Experience:

• Technical know-how and experience in solutions such as but not limited to:

• Network Security (F/W, IPS, VPN, NAC) - Fortigate, Palo Alto

• Web Security (WAF, Web isolation) - Cloudflare, Zscaler, Microsoft

• Endpoint Security (EDR, AV, DLP) - Crowdstrike, Microsoft

• Threat Monitoring - Qradar, GoogleSec Ops, Resilient, Claroty

• Vulnerability Management – Tenable, Ivanti, Microsoft

• Cloud Security – Microsoft, Palo Alto

• Identity Management - Microsoft, CyberArk

• Threat Hunting and Simulation – Cymulate, Crowdstrike

• 3 years of relevant experience in SOC environment