Job Description:

• In charge of identifying, deploying and driving the successful completion of targeted projects and initiatives that deliver operational and financial results, as well as improved customer satisfaction.
• Taking charge as a Business Partner to the Site to drive step-change improvements in business performance by analysing company processes and procedures and developing process enhancement strategies.
• Establish and implement an effective framework and structure across the organization to enable continuous business improvement.
• Collaborate with stakeholders to enhance productivity.
• Lead Continuous Improvement (CI) projects within the business, including training, coaching, guiding, and delivering outcomes.
• Stay up to date with developments in management practices and process optimization

Requirements:

• Min Degree in business or technical/mechanical engineering/operational discipline or relevant
• Minimum 3 years of working experience in delivering step change in business performance
• Experience in business improvement tools & techniques, with associated certification (e.g. Lean, Theory Of Constraints), coupled with demonstrable knowledge and experience in real world applications
• Six sigma certification a plus

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description:

• In charge of ensuring the implementation of Lean/Continuous Improvement tools & Lean projects in the company
• Responsible for expanding and sustaining the lean deployment efforts through facilitating Value Stream Mapping (VSM), Kaizen and Continuous Improvement events
• In charge of identifying, deployment and driving successful completion of Lean projects/initiatives
• In charge of leading Continuous Improvement initiatives and managing the efficiently the sharing of best practices among departments

Job Requirement:

• Minimum Degree in Aersopace Engineering or relevant
• Minimum 5 years of working experience in driving continous improvement projects
• Experience in Lean Six Sigma Green/Black Belt, JIRA, Power BI, VBA and Macros will be advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Lead the process and mechanical team for process plant EPC project, including design, engineering, supporting procurement & installation, and testing & commissioning works
• Review tender specifications and meticulously evaluate vendor proposals for process mechanical equipment, propose suitable equipment brands for tender submission and procurement, prepare cost estimations for process mechanical work during the tender stage
• Provide support during the procurement, contract negotiation, and progress claim processes throughout project execution
• Lead testing and commissioning activities, ensuring the seamless transition to operational status
• Plan and manage the process mechanical work schedule, and keep the Management Team informed of project progress, emerging issues, and resource requirements
• Deliver technical presentations to clients and consultants, responding to their inquiries and comments in a professional manner
• Manage the process mechanical suppliers and subcontractors according to establish schedule and quality requirement

Requirements

• Minimum bachelor degree in Chemical/Environmental/Mechanical Engineering or Equivalent.
• Minimum 8 years’ proven experience in process/mechanical design of process plant (incineration plant, water/wastewater plant, etc.), at least 2 years’ experience in leadership or team lead role. Experience in the Flue Gas Desulphurization (FGD) wastewater treatment system is an advantage.
• In-depth knowledge of relevant industry standards and Singapore codes of practice.
• Exceptional problem-solving and troubleshooting skills, with a track record of resolving complex technical issues.
• Proficiency in using commonly used software applications such as MS Office.
• Familiarity with Naviswork and Bentley View Software for P&ID is considered an added advantage.
• Strong leadership abilities, including the capability to lead a team effectively.
• Excellent interpersonal and communication skills to facilitate technical discussions and collaborate effectively with individuals at all levels within the organization.

Job Description

• Lead the process and mechanical team for process plant EPC project, including design, engineering, supporting procurement & installation, and testing & commissioning works
• Review tender specifications and meticulously evaluate vendor proposals for process mechanical equipment, propose suitable equipment brands for tender submission and procurement, prepare cost estimations for process mechanical work during the tender stage.
• Provide support during the procurement, contract negotiation, and progress claim processes throughout project execution.
• Lead testing and commissioning activities, ensuring the seamless transition to operational status.
• Plan and manage the process mechanical work schedule, and keep the Management Team informed of project progress, emerging issues, and resource requirements.
• Deliver technical presentations to clients and consultants, responding to their inquiries and comments in a professional manner.
• Manage the process mechanical suppliers and subcontractors according to establish schedule and quality requirement.

Requirements

• Minimum bachelor degree in Chemical/Environmental/Mechanical Engineering or Equivalent.
• Minimum 8 years’ proven experience in process/mechanical design of process plant (incineration plant, water/wastewater plant, etc.), at least 2 years’ experience in leadership or team lead role. Experience in the Flue Gas Desulphurization (FGD) wastewater treatment system is an advantage.
• In-depth knowledge of relevant industry standards and Singapore codes of practice.
• Exceptional problem-solving and troubleshooting skills, with a track record of resolving complex technical issues.
• Proficiency in using commonly used software applications such as MS Office.
• Familiarity with Naviswork and Bentley View Software for P&ID is considered an added advantage.
• Strong leadership abilities, including the capability to lead a team effectively.
• Excellent interpersonal and communication skills to facilitate technical discussions and collaborate effectively with individuals at all levels within the organization.

Job Description

• Manage a cost effective manufacturing process procedure in wafer fabrication, through the provision of engineering support to the production line, so as to achieve organization's targeted manufacturing index.
• Take full ownership on all engineering issues of assigned process.
• Maintain and support day to day manufacturing activities through real-time problem analysis and real-time solution implementation.
• Ensure smooth process flow with high quality, high yield, low cost by working with the Maintenance Specialists, Production Supervisors and Shift Engineers to achieve overall committed targets.
• Provide cross functional/cross-dept/cross-fab support & coverage based on need & priority.
• Training of new Engineers & imparting technical knowledge to them.

You will gain Technical Skills and Competencies on: -

• Wafer fabrication technology
• Fab general safety and mandatory risk assessments
• Advance semiconductor wafer process 
• Wafer handling system
• Particulate control and prevention
• SPC, FDC application for drift detection and inline prevention
• Process robustness program and improvisation 
• Innovative solutions to manufacturing quality and equipment uptime improvement

Requirements

• A Bachelor’s Degree in, Electronics and Data, Chemical, Electrical Power Engineering, etc.  
• Ability to learn new concept and have good analytical skills
• Ability to work in a fast pace environment and able to multi-task
• Self-driven and independent with an inquisitive mind
• Able to document projects and create workspace for continuity and improvement
• Ability to learn new concept and have good analytical skills.
• Ability to work in a fast pace environment and able to multi-task.
• Able to lead and participate in cross functional problem-solving teams and with good interpersonal skills.
• Self-driven and independent with an inquisitive mind.

The Operations Process Analyst is responsible for supporting day-to-day service operations across Singapore and Emerging Markets while driving operational efficiency through data analysis, process optimization, and performance monitoring.

This role ensures smooth execution of service operations, including logistics and supply chain activities, while providing actionable insights to improve productivity, service quality, and overall business performance.

Key Responsibilities

1. Service Operations Execution

• Support daily service operations across Singapore and Emerging Markets, ensuring smooth end-to-end case handling and service delivery
• Coordinate logistics and supply chain activities for service parts, including inbound and outbound movements
• Manage inventory to be in line with global targets
• Partner with field service teams to support planning, dispatch coordination, and timely service execution
• Ensure adherence to operational procedures, service standards, and compliance requirements

2. KPI Monitoring & Performance Management

• Track and monitor key operational KPIs, including service performance, inventory, backlog, and case resolution timelines
• Perform regular analysis to identify trends, gaps, and areas of underperformance
• Highlight risks and opportunities, and recommend corrective actions
• Prepare dashboards, reports, and insights for weekly and monthly operational reviews
• Support stakeholders with data-driven insights for decision-making

3. Process Improvement & Operational Efficiency

• Analyze service operations processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Drive continuous improvement initiatives to enhance productivity, turnaround time, and service quality
• Standardize processes and best practices across Singapore and Emerging Markets
• Support implementation of new tools, workflows, and operational initiatives
• Contribute to automation and simplification of reporting and operational processes

4. Stakeholder Collaboration

• Work closely with service operations, field service, supply chain, and commercial teams to ensure alignment
• Act as a bridge between operations and analytics, translating business needs into actionable insights
• Support regional and market stakeholders in resolving operational challenges
• Facilitate communication and alignment across cross-functional team
• Support regional projects and act as the key liaison between regional teams and local market stakeholders

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or related field
• 3–6 years of experience in service operations, supply chain, or operations analytics
• Experience in KPI monitoring and operational performance analysis
• Strong analytical and problem-solving skills with a data-driven mindset
• Good understanding of service operations, logistics, and supply chain processes
• Proficiency in data analysis tools (Excel, dashboards, reporting tools)
• Strong communication and stakeholder management skills
• Ability to work across multiple markets and cross-functional teams
• Experience with systems such as SAP, ServiceMax, or equivalent is an advantage

Job Description

• Process development and optimization for silk screen printing, die cutting, lamination, assembly and converting processes
• Support new product introduction (NPI), process parameters, validation (IQ, OQ, PQ) and capability studies
• Troubleshoot production and quality issues, conduct root cause analysis, and implement corrective and preventive actions (CAPA)
• Drive Kaizen initiatives for productivity, yield, cycle time, scrap reduction and cost improvement
• Evaluate and qualify new materials, equipment, tooling, and manufacturing methods
• Coordinate tooling fabrication, ECN implementation, and ERP system setup
• Ensure compliance with ISO 9001, ISO 13485, ISO 14001, ISO 45001, safety, environmental, and customer requirements
• Support equipment setup, maintenance coordination, and process capability studies
• Participate in customer audits, supplier audits, and technical discussions when required
• Prepare SOPs, work instructions and engineering documents
• Any other task assigned by the Superior

Requirements

• • Minimum Degree with at least 5 year(s) experience in a Manufacturing environment with mechanical and electronics assembly
  • Independent, self-motivated, team player and able to work under pressure with minimal supervision
  • Proficiency in Microsoft Office, AutoCad, GD&T, PFMEA, QCP and process validation per ISO 13485 is preferred
  • Experience in Kaizen, Lean Manufacturing, Six Sigma, Yield Improvement, Productivity Improvement, Cost Reduction preferably
  • Mechanical system understanding with electrical / electronic knowledge

Interested candidates please send Resume in Ms Word format with full Certificate to diana.soh@boydcorp.com. Regret only shortlisted candidate will be contacted.

PES is an international services company providing Project Management, Construction Management, Commissioning & Qualification and Automation services to our clients in the pharmaceutical, nutritional and related sectors.

With offices across Europe, Asia and US, our core focus is on consistently delivering high quality outcomes for our multinational clients.

This focus and our people's experience in delivering consistent quality results for our clients over the past 20 years have been key to our success to date.

We are currently looking for a Process Commissioning Engineer to join us on a permanent basis to help us deliver various projects in the Life Sciences Industry.
Key Responsibilities:

1. Execute commissioning activities for upstream, downstream, utilities, and process equipment systems.
2. Review P&IDs, process flow diagrams, design specifications, and vendor documentation.
3. Lead system walkdowns, punch listing, and mechanical completion verification.
4. Coordinate SAT, IOQ support, loop checks, functional testing, and start-up activities.
5. Work closely with QA, Validation, Engineering, EHS, and Operations teams to ensure GMP compliance.
6. Support troubleshooting, deviation resolution, and handover to operations.

Requirements:

• Degree / Diploma in Chemical, Process, Mechanical, or related Engineering discipline.
• 5+ years of commissioning experience in pharmaceutical, biotech, or vaccine manufacturing projects.
• Strong knowledge of GMP environments and process equipment.
• Experience with clean utilities, CIP/SIP, reactors, skids, filtration, and aseptic systems preferred.
• Ability to work in a fast-paced brownfield / greenfield project environment.

We are only considering Singaporeans & Singapore permanent residents for this role.

If you'd like to find out about this opportunity or any other opportunity, please forward your CV to Sruthi Srikanth (careers@pes-international.com).

If you would like to find out about the latest Jobs and Projects we are involved in then do follow us on LinkedIn: https://www.linkedin.com/company/processengineeringspecialists/mycompany/

PES International operates as an equal opportunity employer. No terminology in this advert is intended to discriminate on the grounds of age, race, religion, sexual orientation or any other factors with no bearing to employment skills and we confirm that we are happy to accept applications from persons of any background for this role.

About Micron 

Micron is a global leader in memory and storage solutions, enabling transformative technology that enriches life for all. With over 40 years of innovation, Micron plays a pivotal role in the data-driven economy, where memory and storage are strategic differentiators. We are committed to sustainability, employee well-being, and community support, and we foster a culture of inclusion, collaboration, and continuous improvement. 

Job Summary 

Main Responsibilities: 
 As a Process Integration Module Engineer in the Process Integration department, you will be responsible for coordinating improvements in Yield, Quality, and Output for the NAND Flash production line. Day-to-day responsibilities include but not limit to crafting and analyzing process experiments, teaming with YE and PQA to investigate yield and quality problems and working with production and process engineering teams to ensure the smooth operation of the fab. 

Responsibilities and Tasks 

• Collaborate with multi-functional teams from PIE, Process & Equipment Engineering, WLR, TD to improve product yields and reliability within your assigned process loop. 

• Communicate module related issues to the Fab engineering and leadership teams. 

• Design, execute, and analyze experiments to improve fab process, yield, and quality. 

• Collect and interpret complex data to optimize Fab processes and increase yields. 

• Engage and/or lead cross-area engineering teams to tackle process issues. 

• Work closely with global partners to stay ahead of on module related topics and process alignment projects. 

• Collaborate with other PI module owners and sister fabs to drive business process alignment 

• Partner with IE, Process and Equipment Engineering and Production to better forecast and balance yield, output and process issues 

• Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.

• Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.

Requirements:

• Bachelor’s or advanced degree in Engineering or Science is required

• Strong analytical, logical, and critical thinking skills 

• Effective communicator, able to collaborate across all levels 

• Growth mindset with a passion for continuous learning 

• Internship or experience in the semiconductor industry is a plus 

• Demonstrated leadership and a track record of impact are highly desirable 

• Interest in and knowledge of the semiconductor industry and Micron is preferred.

• Ability to apply baseline digital fluency and role‑appropriate AI literacy to use AI‑enabled tools responsibly and effectively for research, analysis, content creation, problem‑solving, operational tasks, and achieving business outcomes.

• Embody Micron’s core values: 

• People – Respect, develop, and empower others 

• Innovation – Drive continuous improvement and breakthrough thinking 

• Tenacity – Show grit and determination 

• Collaboration – Build trust and foster teamwork 

• Customer Focus – Deliver excellence and value 

What to Expect  

Micron is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected factor. 

We are seeking a curious, analytical and technically confident postgraduate student to support the exploration and implementation of AI-driven workflows across the business.

This internship is designed for someone who is deeply interested in AI agents, automation and operational efficiency, and who wants hands-on exposure to how modern enterprises integrate AI into real operational environments.

The intern will work closely with teams across the organisation to identify workflows where AI agents and automation can create meaningful business value. This includes analysing current processes, understanding workflow objectives, mapping inputs and outputs and evaluating where AI can improve speed, scalability and effectiveness.

A key part of the role involves helping design future-state workflows that combine AI automation with practical human oversight. The intern will also support efforts to connect systems, organise structured and unstructured data flows and ensure AI tools have the right context to operate reliably.

• Exposure and Learning Opportunities
• AI agents and workflow automation
• Business process mapping and optimisation
• System integrations and operational workflows
• Structured and unstructured data management
• Workflow evaluation, testing and KPI tracking
• Human-in-the-loop AI operations and governance

Examples of Projects

• AI-powered lead qualification and enrichment
• Automation of contract review and intake processes
• Streamlining onboarding and internal operational workflows
• Building and organising AI-enabled knowledge bases
• Identifying automation opportunities to improve efficiency and scale
• Ideal Candidate Profile (Postgraduate Level)
• Naturally curious about AI, automation and business operations
• Strong interest in process improvement and systems thinking
• Able to quickly understand how workflows and systems connect
• Strong analytical, organisational and documentation skills
• Comfortable learning and experimenting with technical tools
• Exposure to APIs, automation tools, MCPs, CLIs or related technologies
• Clear communicator who works well across teams and functions

Why This Internship Matters

This role offers a unique opportunity for a postgraduate student to gain real-world experience at the intersection of AI, operations and business transformation, while contributing to high-impact automation initiatives that directly support global business performance.

Job Description

We are seeking a talented and self-motivated Scientist, the successful candidate will join the Advanced Process Modules (APM) team at IME, develop specialty technologies for CMP process.

Key Roles and Responsibilities

1. Develop CMP process for silicon photonics, flat optics, advanced packaging, MEMS, and wide bandgap semiconductor applications to enable process and/or product realization.
2. Provide technical leadership in collaboration with process development, optimization, and troubleshooting for both industrial and grant-funded projects.
3. Own innovation strategy for CMP raw materials, slurry, methodologies, and approaches to enhance CMP uniformity, stability and defect performance.
4. Prepare and deliver technical reports and presentations for both internal stakeholders and external customers, effectively communicating project progress and technical insights.
5. File patents and know-hows for new development activities.
6. Publish research findings in leading journals and conferences

Job Requirements

1. Ph.D degree in Electronics, Microelectronics, Materials Engineering, Mechanical Engineering, Chemical Engineering, Materials Science, Chemistry, Physics, or equivalent.
2. Minimum 2 years of relevant working experiences in R&D and/or semiconductor industry, preferably in CMP technologies.
3. Hands-on experience with 200 mm or 300 mm CMP equipment platforms (e.g., AMAT or Ebara) is highly desirable.
4. Knowledge of silicon photonics, advanced packaging, MEMS, or wide bandgap semiconductor platforms is advantageous.
5. Hands-on experience with basic process characterization techniques such as SEM, Ellipsometry, and AFM is a plus.
6. Strong skills in experimental design (DOE), data analysis, and process optimization.
7. Good analytical and communication skills, with ability to deliver clear and concise messages to both internal and external stakeholders.
8. Self-motivated with a strong interest in advancing next-generation CMP applications and industry trends.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Special Process (Thermal Spray)

We are part of a leading aerospace and industrial engineering environment specialising in advanced component repair and surface engineering solutions. Our focus is on high-precision thermal spray technologies used in gas turbine and aero-derivative engine maintenance.

• S$3,500 + AWS (1 month) + Variable Bonus (up to 2.5 months)

• Transport provided for convenience

• Attractive night shift allowance of $14 per night

• Annual Flexible Benefits of $500

• Pioneer, Singapore

• Rotating shift (every 2 weeks):

  • 7:30AM – 7:30PM (Day Shift)

  • 7:30PM – 7:30AM (Night Shift)

• Work pattern: 4 days on, 2 days off

Job Responsibilities

As a Special Process (Thermal Spray) Technician, you will be responsible for performing precision coating and surface treatment processes for high-performance engine components.

Your responsibilities include:

• Performing thermal spray and/or GEL coating for gas turbine and aero-derivative engine repair

• Carrying out blasting, polishing, heat treatment, and other related surface preparation processes

• Following work instructions to ensure accurate and consistent task execution

• Maintaining product quality, equipment care, and production output targets

• Ensuring proper housekeeping and adherence to production schedules

• Complying strictly with all EHS (Environmental, Health & Safety) regulations

• Reporting any unsafe conditions or practices immediately

• Supporting other duties as assigned

Requirements

• 3 years of relevant working experience

• Able and willing to work rotating shifts (day and night)

• Ability to follow structured work instructions and production processes

Job Responsibilities:

• Analyze SPC charts using SPACE. Know all the PR rules and their significance. Do proper annotation to maintain quality troubleshooting rate for SPC OOC. Understand Cp and Cpk indices.
• Analyze split lot, DOE data, ET, sort yield using JMP, Klarity ACE.
• Create SPC charts, DCOP and modify SLDB using PROMIS (Si-View).
• Upload recipe, check recipe and ensure recipe content compliance using RMS.
• Follow up on SPSR, MRB, 8D, TECN, or spec update with ECN. Provide guidance to junior Engineers.
• Setup and troubleshoot issues in recipes/ job files in all metrology tools within the Module.
• Analyze data from passed down to identify chronic process issues, establish improvement programs and lead engineers to resolve them. Establish CAS / procedures to be followed and work with other departments for resolution if required.
• Work as a team with both Equipment and Manufacturing Engineers to meet Module objectives. Drive team to meet key indices of Uptime and OEE as per the goals set for these indices.
• Take on leadership roles to drive a small cross functional task team to address yield improvement/ excursion issues.
• Facilitate/ initiate CIP programs to optimize process window, cost, yield, and productivity. Establish plans and strategies to optimize process capability to meet operational requirements.
• Resolve complex technical issues in own Module or yield related issues
• Follow up with cross-fab benchmarking activities to engage the best-in-campus practices across fabs.
• Self audit and update specifications / documentation to meet TS16949 Quality Standard requirements.

Requirements:

• Degree in Electrical / Electronics / Microelectronics / Chemical Process / Chemistry / Physics / Material Sciences / Mechanical
• Min 2 years of relevant work experience in Thin Film CMP Process and Wafer fabrication process.
• An excellent team player with good interpersonal, communication and written skills
• Strong logical thinking capability and good analytical skill
• High level of integrity with strong leadership attributes to lead and coach a team
• Highly committed with good ownership and accountability
• Able to adapt in a fast pace environment and work under pressure
• Proficient in MS Office Applications

The Grant Process team oversees all grant applications and claim submissions for the grants managed by the organization. You will be part of the team to ensure compliance and accountability in grant administration, work with internal and external stakeholders to achieve targets and deliver good client experience.

• Evaluate the eligibility of grant applications and issue grant offers to companies.
• Verify claims submissions on project achievements and eligibility of claim, and guide juniors on the same.
• Maintain proper records of applications and claims, fulfill system processes and ensure accurate data inputs in system.
• Work with stakeholders (including but not limited to internal teams/ groups, clients, call centers and system vendors) to ensure daily operation effectiveness and excellent client service delivery.
• Assist with provision of inputs for data collection, reports and budget utilization, and in conducting User Acceptance Testings.
• Provide support on grant audits, PDPA compliance & management, and address queries from other teams.
• Handle administrative duties, and provide support for ad-hoc assignments to events/ projects as assigned.

Job Requirements:

• Diploma in business management, computer science, finance, or related field, with at least 3 years relevant experience in claims or grants management/administration. Fresh diploma holders are welcome to apply.
• Strong analytical ability, detail-oriented and adept in business understanding
• Meticulous, and adept at problem-solving
• Good interpersonal skills and effective communication skills (both written & verbal)
• A team player with a strong sense of responsibility and initiative

Only Singaporeans may apply.
Designation and salary will be commensurate with experience.
We will only contact shortlisted candidates

We are seeking an experienced and results-oriented Manager to oversee the daily operations, customer service, sales, and overall business performance of our domestic helper employment agency. The ideal candidate will be responsible for managing the retail office, supervising staff, coordinating helper placements, and ensuring excellent service delivery to employers and domestic workers.

Key Responsibilities

1. Business & Operations Management

• Manage the day-to-day operations of the employment agency
• Ensure smooth processing of domestic helper recruitment, placement, transfer, and deployment
• Oversee work permit, employment documentation, and administrative processes
• Ensure compliance with all relevant regulations and company policies
• Develop and improve operational procedures for efficiency and service quality

2. Sales & Customer Relationship Management

• Meet sales and placement targets set by management
• Handle customer inquiries and provide professional consultation to employers
• Recommend suitable domestic workers based on employers’ requirements
• Manage customer feedback, complaints, and service recovery
• Build long-term relationships with customers to encourage referrals and repeat business

3. Retail Office Management

• Oversee daily office operations and customer service activities
• Ensure the office is well-maintained, organized, and professionally presented
• Monitor appointment scheduling, customer follow-ups, and documentation
• Manage office supplies, equipment, and facilities

4. Staff Leadership & Development

• Supervise consultants, customer service officers, administrators, and support staff
• Conduct staff training and performance reviews
• Prepare work schedules and manpower planning
• Foster a positive, productive, and customer-focused work culture

5. Recruitment & Helper Management

• Coordinate with overseas recruitment partners and agencies
• Monitor helper arrivals, transfers, training, and deployment schedules
• Ensure proper matching between employers and domestic workers
• Support dispute resolution and replacement arrangements where necessary

6. Compliance & Regulatory Management

• Ensure compliance with Singapore employment agency regulations and procedures
• Maintain proper records and documentation
• Support audits, reporting, and licensing requirements
• Ensure confidentiality and professional handling of personal information

7. Reporting & Business Performance

• Prepare sales, placement, and operational performance reports
• Track KPIs and business targets
• Identify opportunities to improve revenue, efficiency, and customer satisfaction
• Assist management in business development and growth initiatives

Requirements

• Diploma or Degree in Business Administration, Management, Human Resources, or related field
• Experience in employment agency, manpower services, recruitment, or customer service management preferred
• Strong leadership, sales, and operational management skills
• Good communication and interpersonal abilities
• Knowledge of domestic helper recruitment processes is an advantage
• Familiarity with MOM employment agency regulations is preferred
• Proficient in Microsoft Office and basic business systems