Total 4 computer security job vacancies in Others category in D26 Upper Thomson, Springleaf

[Order Number: 1093116]

Responsibilities:

• Provide pre-sales technical support on assigned cybersecurity products to customers and partners.
• Collaborate with the Sales team to develop and position solutions for market selling and customer proposals.
• Understand customer IT/Security infrastructure and business requirements.
• Perform strategic cybersecurity solution selling.
• Demonstrate cybersecurity solutions.
• Conduct proof of concept for proposed cybersecurity solutions and network performance solutions.
• Work with solution vendors on business solution proposals and attend to RFI/RFP design, compliance, and clarifications.
• Develop design guidelines and recommend improvements to customers on assigned cybersecurity products.
• Perform in-house lab tests to validate customer proof-of-concept setups, endpoint/network designs, and endpoint/network deployments using new products and features.
• Stay updated on competitive solutions, products, and services.
• Provide enablement training for partners' internal post-sales engineers on product/technology knowledge.
• Conduct routine updates on new products/technologies to internal sales staff.
• Maintain good rapport with customers and vendors.

Requirements:

• Minimum 1 year of experience in pre-sales activities for large enterprises or government sectors, or related fields. Candidates with several years of experience in delivering and implementing cybersecurity technology and solutions, and open to embarking on a pre-sales consultant role, are welcome to apply.
• Strong knowledge and understanding of the security industry.
• Ready to perform demos and presentations on product expertise in key security technologies.
• Possess good technical knowledge in internet architecture, network infrastructure, software-defined networks, network performance tools and solutions, UNIX, Windows, VMware, and security covering endpoint, email, web, and cloud.
• Ability to design an architecture and write proposals.

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EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Responsibilities:

• Designing and developing hardware components including circuit boards, processors, and memory cards.

• Testing hardware components individually and in tandem with external computer systems.

• Analyzing systems data in order to make changes to the hardware configuration.

• Completing functionality and performance tests on the final product.

• Designing hardware for computer-related products such as routers and smart devices.

• Creating specifications and documents for components and completed computer systems.

• Collaborating with software developers to ensure the hardware functions for its intended purpose.

• Overseeing manufacturing process of hardware components.

Requirements:

• Minimum of 2 year's experience in a similar role.

• Analytical thinking with good problem-solving abilities.

• Ability to work to a strict deadline.

• Ability to work closely with the software development team.

• Extensive knowledge of computer hardware, software, and electrical systems.

• Ability to see potential problems in a system setup.

• Attention to detail.

PRINCIPAL ACCOUNTABILITIES

1. Supporting and maintaining the office network systems (Microsoft, Firewall, Leased / ADSL lines, Web Portal etc)

2. Administer Active Directory O365, Hyper-V & VMWare(Windows), Network Servers inclusive of installing Operating Systems & Software, IT Security & Compliance

3. Hands-on experience in Ofice365 platform with Cloud based skills.

4. Handling & managing AD Server & MS Azure/EMS

5. Handling of Infrastructure (Firewall), Servers backup & Recovery.

6. Servicing of users requests and providing support for all in-house software & requirements.

7. Involve in troubleshooting and resolving of servers & laptops problems.

8. Carrying out the upgrading of the office systems (network, servers, desktops & related equipment / software).

9. Maintain proper records of all equipment, software, incidents, activities and services provided.

10. Assisting in the disposing of obsolete, defective or non-serviceable equipment.

11. As and when required, will provide briefing to the users on the usage of the office systems (standard applications, office network and related processes).

D REQUIREMENTS

· Possess Diploma in Computer Science or its equivalent.

. One (1) or more years of working experience in supporting network servers, desktops, notebooks and software in a network environment.

. Able to support network servers, desktops, notebooks, printers, switches, routers and other related equipment.

. Knowledge of Microsoft Operating Systems (server & client), AD Server, Office 365 Administration, MS Azure / EMS Implementation, Hyper-V, Lotus Notes / Domino, Backup Application (such as Arcserve, Acronis, Symantec Backup Exec, etc) and other software applications.

. Knowledge on Microsoft Systems Centre Configuration is an added advantage

. Knowledge of database applications such as SAP, Web Development will be an added advantage.

. Good command of spoken and written English.

A PURPOSE

The Customer Partner (MA, Hardware/Software) the company’s sales and customer management activities by handling primarily inside sales transactions, maintenance agreement (MA) renewals, and digital commerce operations as a secondary support.

This role focuses on customer follow-ups, quotation support, renewals administration, and sales coordination, serving as a key support function to ensure smooth sales execution and customer continuity. The position is designed as a developmental role, providing exposure to managed services, recurring revenue models, and digital sales operations backup within a System Integrator and Managed Services environment.

B KEY RESPONSIBILITIES

1. Inside Sales Support

· Support assigned customers with day-to-day sales enquiries, quotations, and order processing.

· Handle inbound sales requests and follow up on leads generated from sales teams or digital channels.

· Assist field sales and senior customer partners with administrative and coordination tasks.

· Liaise with internal teams to obtain pricing, service scope details, and delivery timelines.

2. Maintenance Agreement (MA) Sales & Renewals

· Source, manage and submit new MA tenders in consultation with MA lead

· Maintain records of MA contracts, including expiry dates, pricing, and coverage details.

· Support MA renewal activities by preparing renewal quotations and follow-up communications.

· Assist in identifying basic upsell opportunities such as MA extensions or service add-ons.

· Ensure timely renewal processing to prevent service interruption for customers.

3. Sales Operations & Coordination

· Prepare sales (Hardware/Software) documentation such as quotations, sales orders, and contract forms

· Update CRM/ERP systems with customer interactions, quotations, and order status.

· Coordinate with Finance on invoicing, billing queries, and documentation accuracy.

· Ensure compliance with internal sales procedures and approval workflows.

4. Customer Experience & Relationship Support

· Serve as a first point of contact for customer queries related to orders, renewals, and contracts.

· Escalate service or delivery issues to appropriate internal teams in a timely manner.

· Support customer satisfaction by ensuring prompt responses and follow-ups.

5. Learning & Continuous Improvement

· Learn the company’s service offerings, managed services portfolio, and sales processes.

· Participate in training on products, systems, and customer engagement practices.

· Support special projects related to sales process improvement, CRM usage, and digital initiatives.

C REQUIREMENTS

Education & Certifications

· Diploma or Degree in Business, Marketing, Information Technology, or related disciplines.

· Fresh graduates or early-career candidates are welcome to apply.

Experience

· 0–2 years of experience in sales support, customer service, inside sales or administrative roles.

· Exposure to IT services, technology sales, managing tenders, maintenance related is an advantage but not mandatory.

Skills & Competencies

· Strong willingness to learn and develop in a sales and customer-facing role.

· Good communication and interpersonal skills.

· Basic understanding of sales processes and customer service principles.

· Detail-oriented with good organisational and follow-up skills.

· Comfortable working with systems such as CRM, ERP, and Microsoft Office tools.

· Positive attitude, team player, and ability to work in a structured environment.

This Job Description is to be read in conjunction with applicable Company