Job Description & Requirements

Role Overview

ASMis seeking a Technical Kinaxis RapidResponse Consultant to support andenhance our enterprise supply‑chain planning platform. This role focuses on technicalconfiguration, data modeling, performance optimization, and integrationswithin Kinaxis RapidResponse, supporting ASM’s high‑complexity, high‑precisionmanufacturing environment.

Youwill work closely with Global IT, Supply Chain Planning, Manufacturing, andEngineering teams to deliver robust, scalable, and performant planningsolutions.

Key Responsibilities

Kinaxis Technical Configuration & Modeling

• Design, configure, and maintain Kinaxis RapidResponse data models, including:

o Items, Locations, BOMs, Resources, Calendars

• Develop and optimize measures, expressions, and planning logic

• Design and configure:

o Exception logic & alerts

o Scenario planning and comparisons

o Time phased planning views

• Ensure model performance, scalability, and maintainability

Integration & Data Management

• Support and enhance integrations between Kinaxis and upstream/downstream systems, including:

o SAP S4HANA

o Manufacturing and master data systems

• Work with IT integration teams on:

o Data mappings and transformations

o Full vs delta data loads

o Data refresh cycles and latency management

• Perform data validation, reconciliation, and root cause analysis of data issues

Workspace & Visualization Design

• Design and configure technical workspaces, dashboards, and tables for:

o Supply planners

o Capacity planners

o Management and executive users

• Ensure workspaces are:

o Performance optimized

o Exception driven

o Easy to troubleshoot and explain

Testing, Deployment & Support

• Support:

o Unit testing

o System Integration Testing (SIT)

o User Acceptance Testing (UAT)

• Troubleshoot complex planning, data, and performance issues

• Support cutover, go live, and hypercare activities

• Provide ongoing system support and continuous improvement

________________________________________

Required Skills & Experience

Supply Chain Knowledge (Required)

• Solid understanding of:

o Supply planning

o Capacity & constraint based planning

o Inventory planning

• Ability to translate business planning logic into technical Kinaxis configuration

Demand Planning & Forecasting (Technical Focus)

• Configure and maintain demand data models in Kinaxis RapidResponse, including:

o Independent vs dependent demand

o Forecast vs actual demand measures

o Customer, product, and location hierarchies

• Design and maintain forecast measures, including:

o Statistical forecast inputs

o Adjusted / consensus forecast

o Forecast versioning and scenario comparisons

• Implement forecast consumption logic, aligning forecast with orders across time buckets

• Configure time phase logic (historical, near term, mid term, long term forecasting horizons)

• Build and optimize forecast accuracy and bias measures (e.g., MAPE style logic, variances)

• Design demand related exception logic, such as:

o Forecast variance thresholds

o Demand spikes and drops

o Late or missing demand signals

• Support what if simulation for demand changes and assess downstream supply and capacity impacts

Supply Planning & Constraints (Technical Focus)

• Configure supply planning measures supporting:

o Planned supply

o On hand and in transit inventory

o Supply response to demand changes

• Implement and optimize constraint based logic for:

o Capacity

o Material availability

o Lead time feasibility

• Design logic for:

o Supply prioritization and allocation

o Pegging demand to supply

o Shortage identification and root cause analysis

• Configure time phased supply views supporting planner decision making

• Design and tune supply exceptions, such as:

o Uncovered demand

o Late supply

o Capacity overloads

• Support supply what if scenarios (alternate sourcing, expediting, inventory burn down)

Performance & Calculation Optimization for Demand/Supply (Technical Focus)

• Optimize calculation dependencies between demand, supply, and inventory measures

• Identify and resolve:

o Circular dependencies

o Overly granular calculations affecting performance

• Tune expressions for:

o Large time horizons

o High volume item/location combinations

• Ensure demand and supply logic scales across:

o Multi site

o Multi product

o Global planning models

IT & System Integration

• Experience working with SAP data (PP, MM, APO, or IBP preferred)

• Understanding of:

o ERP master data structures

o Planning vs execution data

o Data governance and quality controls

• Ability to work effectively with IT integration and infrastructure teams

Preferred / Nice to Have

• Experience in semiconductor or high tech manufacturing

• Kinaxis RapidResponse Certification

• SAP APO / IBP / PP background

• Experience supporting global or multi site planning models

• Exposure to other planning tools (APO, IBP, O9, Blue Yonder)

Soft Skills & Competencies

• Strong analytical and structured problem solving skills

• Ability to explain complex technical logic to business users

• Detail oriented, with high standards for data accuracy

• Comfortable working in a global, matrixed organization

• Proactive ownership and continuous improvement mindset

Group Overview:

Founded in2007, Velocity Trade is a leading global broker dealer combining execution with leading technology to serve our international institutional clients.  Our diverse client base includes external asset managers, family offices, institutions, hedge funds, and other broker-dealers.

Our business is built on the core principles of integrity, service, risk management and a global orientation. We are a trusted trading partner to corporations and institutions around the globe in multiple asset classes across deliverable FX, equities, commodities, futures, margin products, fixed income, structured products, and AMCs.

Headquartered in Toronto, Canada, Velocity Trade has offices in Toronto, Montreal, London, Amsterdam, Sydney, Auckland, Johannesburg, Cape Town and now Singapore. With offices strategically positioned across the globe, we offer 24-hour direct access to global markets, providing a"follow-the-sun" trading desk to meet client needs.

Role Overview

We are seeking a Technical Business Analyst to support our APAC equities and custody offerings through strong product knowledge and integration tools. 

The successful candidate will be go-to expert for systems and Global securities integrations. You enjoy the details as well as the components of trading and mappings from middle-office to post-trade reporting. You work with our API library and FIX integrations, whether it’s assisting new clients with setup, designing new features with the development team or testing releases. It would be ideal if one has 2-5 years’ experience in an analyst or similar product role such as an IT business analyst within the financial industry with responsibility of trading systems.

Key Responsibilities

Client-needs analysis

·       Possess a deep understanding of the global Securities business, its customers and their needs.

·       Data capture management E2E, intake and ongoing(for new and existing clients).

·       Formulating rules and parameters with respect to system enhancements, new integrations, modules and new features (as required by business and/or external clients).

·       Investigate and support new issues and queries with direction and resolution where applicable.

Trading and systems management

·       Ability to act as the subject matter expert in functions such as order management, trading systems, order routing, market data, instruments, execution, settlement, modelling, reporting, data management and integrations.

·       Provide training to internal teams and hand-offswhen necessary.

Contribute to development and third-party partners /vendors

·       Contribute to the development process and provide the client usability perspective during design reviews and conducting testing as required.

·       Provide direction and input to the IT team regarding the solution throughout the development, QA and implementation process, together with reviewing all enhancements to ensure accuracy and stability within the system and full solutions offering.

Creating specifications

·       Articulate rules, parameters and requirements pertaining to Velocity systems.

·       Define and document business requirements, configure technical specifications for the development team to utilize effectively.

·       Create training material (both internal and external) on new/existing features and distribute to all stakeholders.

Ad hoc tasks

·       Effectively liaise with other VT offices within the group.

·      To perform any other duties as required by the business.

Project Management

·      Independently run small projects, resourcing tasks and communicating progress at a sprint level.

·      Manage issues with appropriate levels of urgency for all stakeholders, escalating to management when necessary.

Requirements

·      Interpret client requirements and convert into verbal and written agile plans

·      Ability to build strong relationships within internal teams and external providers

·      Ability to learn new systems/processes and to grasp instructions quickly

·      Proficient with APIs and FIX language for daily tasks, testing and assisting clients

·      Ability to learn new systems/processes and to grasp concepts quickly

·      Ability to build strong business - client relationships

·      Solid understanding of securities trading and global markets

·      Ability to map From and To processes

·      Proficient in MS Office (expert Excel skills are essential), JIRA, Smartsheets and/or any similar project tracking apps

·      Proficient in gathering business requirements and documenting processes

·      Proficient in gathering and analysing business data

·      Abilityto meet deadlines, work to an SLA

·      Capable of organising and structuring workload

·      Critical thinking, strong analytical and problem-solving skills

·      Abilityto work well independently and in a team

·      Flexible with the ability to multitask on various levels

·      Excellent verbal and written communication skills

·      Good interpersonal skills

Minimum Qualification Requirements

Qualification/ Education Level

Bachelor Degree - Degree in Computer Science, Business Analysis, Engineering or BCom. Similar technical diplomas and or related work experience would be considered.

Experience

2-5 years’ experience in an analyst or similar product role such as an IT business analyst within the financial industry with responsibility of trading systems.

Responsibilities:

• Ensure all service jobs are performed to customer requirements
• Conduct a variety of standard tests and analytical procedures assigned to ensure all serviced vehicles are roadworthy according to manufacturer specification
• Any other tasks assigned by your superior

Requirements:

• Minimum NTC 2/NITEC in Automotive Technology or equivalent with minimum 2 years of relevant experience in car servicing
• Team player with high level of initiative and drive
• Possess a valid Class 3 driving licence

Shangri-La Rasa Sentosa, Singapore

We are looking for a Technician (Electrical / Mechanical) to join our team!

Job Summary

As a Technician (Electrical / Mechanical), youwill maintain and support the hotel’s electrical and mechanical systems toensure smooth facility operations and timely resolution of technical issues.

As a Technician (Electrical / Mechanical), we rely on you to:

• Maintain and service electrical and mechanical plant and equipment to ensure operational reliability
• Execute assigned work requests within the building promptly and efficiently
• Identify and report technical issues requiring immediate attention to prevent disruptions
• Collaborate with the Duty Engineer to support and complete work requests effectively

We are looking for someone who:

• Knowledge of engineering equipment and building plant systems
• Proficiency in electrical and mechanical engineering skills relevant to building facilities
• Experience working with building facilities management
• Certificatein Engineering or equivalent qualification
• Willingness to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Job Overview

We are looking for a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies. The role involves analyzing transaction flows, reviewing backend system logs, performing root cause analysis, and working closely with internal teams to diagnose and resolve payment processing issues.

Responsibilities:

•Analyze backend application logs, transaction records and system-generated events to identify the root cause of payment and settlement issues.

•Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence

•Investigate technical issues and support resolution of production incidents impacting payment processing.

•Monitor payment flows, operational dashboards, alerts, and system monitoring tools to identify exceptions, anomalies, and service disruptions.

•Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly

•Ensure all investigations are completed within defined timelines and in line with service level agreements

•Maintain accurate records of investigations, resolutions, and audit trails

•Support reconciliation processes and ensure alignment between payment systems and records

•Escalate critical issues and risks in a timely manner to relevant stakeholders

•Ensure compliance with regulatory requirements, internal controls, and AML/CFT guidelines

•Participate in process improvement initiatives to enhance efficiency, accuracy, and control

Qualifications:

•Bachelor’s degree or diploma in Computer Science or a related field.

•3–6 years of experience in payments, or settlement investigations, technical operations, production support, systems analysis, or a related function.

•Ability to analyze application logs and troubleshoot transaction processing issues.

•Basic understanding of APIs, system integrations, databases, and transaction processing workflows.

•Familiarity with SQL or database querying for investigation and reconciliation purposes is advantageous.

•Exposure to production support, incident management, or technical troubleshooting environments is preferred.

•Strong communication skills and ability to work with cross-functional teams.

To Apply:

Interested applicants please send your resume in MS Words format to pooja.yadav@ambition.com.sg and attention to Pooja (R1551322)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1551322

Data provided is for recruitment purposes only

Business Registration Number: 200611680D.

Licence Number: 10C5117

Responsibilities

• Collaborate with the Technical team to track purchase orders, ensuring they are properly matched with delivery orders, invoices, and completed payment
• Coordinate with Ship Managers to review invoices for multiple vessels and ensure they correspond accurately with payments made
• Cross-check invoices against all relevant supporting documents for each vessel
• Conduct routine reconciliations with vendors to validate outstanding amounts
• Monitor and maintain accurate records of payables by vessel and by vendor
• Work together with the Company’s payments team to ensure prompt payments and proper reconciliation

Requirements

• Diploma or Degree in Accounting or a related discipline
• Minimum 2–3 years of accounting experience within a sizable organization
• Meticulous and detail-focused
• Strong proficiency in Microsoft Excel
• A collaborative team member
• Able to work effectively with colleagues from diverse backgrounds

The IT Technical Lead will drive the architecture, development, and optimization of digital tourism platforms, including booking systems, content-driven websites, and personalized customer journeys. This role requires strong expertise in modern digital experience platforms, marketing technology (MarTech), and AI-driven engagement to deliver seamless, data-driven travel experiences.

Job Description

• Lead end-to-end architecture for tourism platforms, including booking engines, CMS-driven websites, and mobile applications
• Design and manage integrations between core systems, CMS, DAM, MarTech platforms, and third-party travel services
• Implement and optimize content delivery and personalization strategies across digital channels
• Oversee real-time booking, pricing, and inventory systems with high availability and scalability
• Integrate with external travel ecosystems (airlines, hotels, payment gateways, GDS platforms)
• Drive API-first and microservices architecture for flexibility and partner integrations
• Implement AI-driven solutions such as chatbots, recommendation engines, and LLM-based optimizers
• Ensure secure, compliant handling of customer data (PDPA where applicable)
• Lead DevOps practices, CI/CD pipelines, and cloud infrastructure management
• Mentor engineering teams and enforce best practices in architecture, coding, and testing

Job Requirements

• Bachelor’s degree in Computer Science, IT, or related field

• More than 8-10 years of experience in software engineering, with proven leadership competency

• Ability to bridge business, marketing, and technical teams

• Proven experience implementing Adobe Experience Cloud ecosystem (AEM, Target, etc.)
• Strong understanding of content-driven architecture and headless CMS
• Experience integrating MarTech platforms with customer data and booking systems
• Hands-on experience with cloud-native and microservices architectures
• Strong knowledge of APIs, system integration, and high-traffic platforms
• Experience in tourism, e-commerce, or digital experience platforms

Technical expertise required

• AEM, Drupal, Sitecore, Sitefinity
• Jira/Confluence/Bitbucket/Trello
• Backend: Java, Node.js, Python
• Frontend: React, Angular, or Vue.js
• Cloud: AWS, Azure, or GCP
• APIs: REST / GraphQL
• DevOps: Docker, Kubernetes, Jenkins/GitHub Actions
• Databases: SQL (PostgreSQL, MySQL) & NoSQL (MongoDB, DynamoDB)

Responsibilities:

• Operate the Combined Cycle Power Plant safely, efficiently, and in accordance with established operational guidelines to meet output requirements.

• Prepare for, execute, and monitor the startup, shutdown, and routine operations of generation units and auxiliary systems.

• Carry out condition monitoring, review operating parameters, and correct deviations to maintain optimal plant performance.

• Identify, report, and rectify all system, plant, and equipment defects.

• Ensure adherence to the plant’s generation dispatch schedule, conducting operational tests and inspections as required.

• Respond to plant emergencies, equipment failures, and outages.

• Manage generating unit operations and maintenance activities, ensuring compliance with safety measures and specifications.

• Monitor work areas and inspect tools and equipment to detect and prevent unsafe conditions or violations of procedures and safety rules.

• Prepare daily shift log reports and other operational reports.

• Liaise with external agencies (e.g., EMA PSO, PUB, NEA, SCDF) on operational matters during shift duty.

Qualifications

• Nitec/ Diploma in Mechanical, Electrical Engineering or an equivalent discipline.

• Knowledge of plant processes, operations, and safety protocols.

• Relevant experience in power plant operations, or related industries, is advantageous.

• Possession of a 2nd Grade Engineer (Steam) Certificate of Competency or a 1st Grade Engineer (Steam Combustion Engine) Certificate of Competency awarded by the Ministry of Manpower is an advantage.

• Proficiency in Microsoft Word, Microsoft Excel, and Maximo EAM or equivalent software.

• Strong analytical and communication skills, self-motivated, independent, and a team player.

• Willingness to work 12-hour rotating shifts.

Job Description & Requirements

Resident Technical Officer

Diploma in the civil discipline or equivalent.

Accredited by JAC of IES/ACES as QSS.

Min. 3 years of relevant experience in supervision of infra/civil projects

Please indicate your expected salary and your available date.

Job Description & Requirements

Hiring: Resident Technical Officers (RTO) – Multiple Openings

We are currently looking for experienced 

RTOs for exciting full-time opportunities.

ALG is currently partnering with a Commercial Aviation operator to hire a Technical Representative for a long term contract position based in Singapore.

Job Responsibilities:

• Oversee end-to-end Heavy Maintenance activities across all phases, including pre-planning, check execution, quality assurance, redelivery, and cost management
• Ensure aircraft maintenance activities meet key operational metrics such as Turnaround Time (TAT), Technical Dispatch Reliability (TDR), and On-Time Performance (OTP)
• Act as the key liaison between airline engineering teams and external MRO/AMO partners to ensure compliance with airworthiness, safety, and quality standards
• Provide technical guidance and coordinate defect rectification, structural repairs, modifications, and maintenance campaigns
• Monitor MRO performance, maintenance quality, and documentation to ensure regulatory compliance (CAAS/EASA/FAA) and internal procedures
• Drive continuous improvement initiatives by analysing reliability data, recurring defects, and fleet performance trends
• Support fleet technical management including maintenance planning inputs, technical reporting, and post-heavy maintenance performance monitoring
• Coordinate with cross-functional stakeholders (Engineering, CAMO, Operations, Supply Chain) to ensure smooth maintenance operations and aircraft redelivery

Job Requirements:

• 5 years of relevant experience in aviation, preferably within Heavy/Base Maintenance or airline engineering environment
• Background as an LAE or a Degree in Aerospace/Engineering
• Strong understanding of airworthiness regulations and Part 145/42 frameworks
• Experience working with MROs/AMOs and managing external maintenance activities
• Familiarity with maintenance and compliance systems such as TRAX or similar platforms
• Proven ability to analyse technical data, manage reliability issues, and drive operational improvements
• Strong stakeholder management and communication skills across internal teams and external partners
• Able to work in a fast-paced environment and manage multiple maintenance projects concurrently

If you're interested in this role, please APPLY NOW! Do note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R23119425

Job Description

• Recognized Diploma in Civil/Structural Engineering acceptable for registration with the PE Board, Singapore.
• Accredited with IES/ACES with a valid Resident Technical Officer Practicing Certificate.
• Minimum 8 years’ experience in construction, preferably in steel and precast building construction.
• Must be familiar with local Regulations/Codes for Civil and Structural related to building projects.
• A good team player and experience in assisting Resident Engineer in supervision.
• Ability to resolve site and technical issues, prepare and document detailed site progress reports.
• Knowledge in Microsoft Word, Excel, and AutoCAD are preferred.

Job Requirements

• Assist the Resident Engineer in supervision and inspection of construction work on site
• Monitor project progress schedule and quality standards, ensure safety on site
• Maintain and update site records on project progress
• Inspect and monitor quality of architectural finishing material delivered to site
• Check all drawings (including authority submission drawings and shop drawings)
• Ensure works are carried out in accordance to statutory requirements

Job Summary

The Senior Technical Lead is responsible for providing technical leadership, overseeing project delivery, and ensuring successful service management for clients. This role combines technical expertise, project management, and service delivery responsibilities to ensure solutions are designed, implemented, and supported in accordance with business objectives, quality standards, and service level commitments.

The incumbent will act as the primary technical authority while managing project execution, stakeholder engagement, and operational service delivery.

Key Responsibilities

Technical Leadership

• Lead solution architecture, system design, and technical implementation activities.
• Provide technical guidance and mentorship to development and engineering teams.
• Review technical designs, code quality, and solution performance.
• Establish and enforce development standards, best practices, and governance.
• Evaluate and recommend emerging technologies and technical solutions.

Project Management

• Manage end-to-end project delivery, including planning, execution, monitoring, and closure.
• Define project scope, timelines, resource requirements, and deliverables.
• Coordinate cross-functional teams to ensure successful project outcomes.
• Manage project risks, issues, dependencies, and change requests.
• Provide regular project status updates to management and clients.
• Ensure projects are delivered within scope, budget, and agreed timelines.

Service Delivery Management

• Oversee post-implementation support and operational service delivery.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Act as the primary escalation point for critical incidents and service issues.
• Conduct service review meetings with clients and stakeholders.
• Drive continuous service improvement initiatives.
• Ensure high levels of customer satisfaction and service quality.

Stakeholder & Client Management

• Build and maintain strong relationships with clients and business stakeholders.
• Lead technical discussions, solution presentations, and project governance meetings.
• Collaborate with internal teams to align business and technical objectives.
• Support pre-sales activities, solution proposals, and technical assessments.

Team Leadership

• Mentor, coach, and develop technical team members.
• Conduct performance reviews and technical capability assessments.
• Foster a collaborative and high-performance working environment.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Minimum 8 years of experience in software development, system implementation, or technology consulting.
• Minimum 3 years of experience leading technical teams.
• Proven experience in Project Management and Service Delivery Management.
• Strong understanding of software architecture, system integration, cloud technologies, and enterprise solutions.
• Experience managing client-facing projects and operational support services.
• Familiarity with Agile, Scrum, ITIL, and project governance frameworks.
• Strong communication, stakeholder management, and leadership skills.

Preferred Certifications

• PMP / PRINCE2 Certification
• ITIL Foundation or higher
• Scrum Master Certification
• Cloud Certifications (AWS, Azure, GCP)

Key Performance Indicators (KPIs)

• Successful project delivery within scope, budget, and timeline.
• SLA compliance and service performance achievement.
• Client satisfaction and stakeholder feedback.
• Technical quality and solution stability.
• Team performance and capability development.
• Continuous improvement and innovation initiatives.

Reporting Structure

Reports To:

• Head of Engineering / Director / CTO

Direct Reports:

• Software Engineers
• Technical Consultants
• Developers
• Support Engineers

ECAS Consultants Pte Ltd

Established Civil & Structural Engineering Consultancy Firm is looking for:

Resident Technical Officer for HDB infra project

Diploma in the civil discipline or equivalent.

Accredited by JAC of IES/ACES as QSS.

Min. 3 years of relevant experience in supervision of infra projects

Please indicate expected salary and available date in your application.

Lead Technical Manager (Security Systems)

Lead and manage the delivery of security system service, maintenance, and technical operations by overseeing a team of Technical Officers responsible for CCTV, Access Control Systems (ACS), Intrusion Detection Systems (IDS), and related security technologies. This role is ideal for experienced engineering leaders who enjoy managing technical teams, driving customer satisfaction, and ensuring operational excellence across service and maintenance projects.

About the Company

The organization is a well-established provider of integrated security and electronic protection solutions, delivering installation, maintenance, monitoring, and technical support services across commercial, industrial, and critical infrastructure sectors. With a strong commitment to service quality and customer satisfaction, the company supports clients with reliable and scalable security solutions.

About the Role

The Singapore team is seeking a Lead Technical Manager to oversee service operations, maintenance delivery, and technical team performance for electronic security systems. You will be responsible for managing service workflows, client relationships, resource planning, team leadership, and ensuring all maintenance commitments are delivered efficiently and professionally.

This role is well-suited for someone who enjoys leading technical teams, managing customer expectations, driving operational improvements, and supporting the long-term success of security system deployments.

What's in it for You

- Lead a team of technical professionals supporting security system operations

- Manage client relationships and service delivery for key accounts

- Gain exposure to large-scale integrated security and building technology environments

- Drive operational improvements and service excellence initiatives

- Develop leadership and strategic planning capabilities

- Play a key role in customer satisfaction and business growth

- Work closely with management on team development and operational strategy

What You'll Be Doing

- Lead and oversee the entire service and maintenance workflow for security systems including CCTV, ACS, IDS, and related technologies

- Manage and supervise a team of Technical Officers to ensure efficient service delivery and performance

- Act as the primary point of contact for clients on all service and maintenance-related matters

- Develop service plans, allocate resources, define skill requirements, and monitor project milestones

- Coordinate day-to-day client interactions and manage customer expectations effectively

- Ensure maintenance commitments are delivered on time and in accordance with contractual requirements

- Handle customer concerns, escalations, and complaints professionally

- Identify opportunities to improve operational processes, methodologies, and technical capabilities

- Maintain and enhance documentation of infrastructure components, service procedures, and operational processes

- Build and strengthen relationships with existing and prospective customers

- Provide technical leadership, guidance, and support to team members

- Establish performance targets, implement operational guidelines, and support team development initiatives

- Participate in performance reviews, training programs, and career development planning

- Collaborate with internal stakeholders to drive service excellence and customer satisfaction

Security Systems & Service Operations (Preferred)

- Experience managing service and maintenance operations for CCTV, Access Control, Intrusion Detection, or integrated security systems

- Strong understanding of security system operations, troubleshooting, and technical support processes

- Experience managing customer-facing service teams and handling escalations

- Familiarity with service planning, resource allocation, and operational performance tracking

- Exposure to integrated building technologies and security infrastructure

What We're Looking For

- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline

- Minimum 6 years of relevant experience with a proven track record of technical and operational leadership

- Strong leadership, team management, and organizational capabilities

- Excellent communication, coordination, and stakeholder management skills

- Ability to manage multiple projects, priorities, and client requirements simultaneously

- Strong problem-solving mindset with a proactive and customer-focused approach

- Ability to work effectively across technical and non-technical functions

- Team-oriented individual with strong initiative and ownership

Preferred (Added Advantage)

- Experience within the security systems, CCTV, access control, or electronic security industry

- Exposure to service management, maintenance contracts, and customer support operations

- Knowledge of integrated security technologies and system lifecycle management

- Experience driving process improvements and team development initiatives

- Strong client relationship management and business development exposure