Responsibilities
• Monitor system performance and logs to identify potential issues.
• Provide timely resolution of technical issues in the production environment.
• Collaborate with development teams to debug and fix software bugs.
• Develop and implement solutions to enhance system performance and stability.
• Generate and maintain documentation for system operations and procedures.
• Perform routine maintenance and updates to production systems.
• Proactively identify areas for improvement and implement necessary changes.
• Offer 24/7 on-call support as required to address critical issues.
Qualifications
• Bachelor's degree in Computer Science, IT, or a related field.
• 3-8 years of experience in a production support or similar role.
• Standardized a monitoring framework for Service-Oriented Infrastructure supporting TIBCO BusinessWorks and EMS, enabling proactive health checks, service dashboards, and SLA tracking across Prod/SIT/UAT.
• Recovered failed batch jobs and triaged ETL issues to ensure uninterrupted data processing and reporting timelines.
• Supported ETL workflows where custody applications exchange data with internal systems via IBM MQ, storing processed data in Oracle DB.
• Developed and maintained Linux shell scripts for secure file transfers using SCP and IBM Connect:Direct, scheduled through IBM TWS.
• Automated routine operational checks using Python-based health check scripts, significantly reducing manual effort and turnaround time.
• Collaborated with development, infrastructure, and business teams to resolve defects and deploy fixes via CI/CD pipelines during approved change windows.
• Strong understanding of software development and debugging.
• Excellent problem-solving skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Good communication and collaboration skills.
Skills
• Linux/Unix
• SQL
• Scripting languages (e.g., Python, Shell)
• Application monitoring tools (e.g., New Relic, Splunk)
• Issue tracking systems (e.g., Jira)
• Networking and cloud platforms (e.g., AWS, Azure)
• Version control systems (e.g., Git)
Core Competencies:
Incident & Problem Management (ITIL) || Production Support & BAU Operations || Privileged Access Governance & Audit Readiness
Root Cause Analysis (RCA) || Service Reliability & SLA Management || Change, Release & Deployment Coordination
Observability & Proactive Monitoring Strategy || Batch Processing & Job Recovery Management || Stakeholder & Client Communication
Access Control & Least Privilege Enforcement || Environment Management (Prod/SIT/UAT) || Cross-functional Team Collaboration
Documentation, SOP & Knowledge Base Development || Operational Automation & Process Optimization
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e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.”
