Total 14 Manager information analyst job vacancies in Information Technology category

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Requirements:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.
• Singaporean only.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM or CISA is a must.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

About the Role

We are seeking a Senior Information Technology Support Manager with deep expertise in Oracle UIM to lead solution design, development, and support for telecom OSS/BSS environments. This role focuses on delivering scalable inventory solutions, driving system integration, and ensuring operational excellence across complex enterprise landscapes.

Key Responsibilities

• Translate inventory and business requirements into high-quality technical design documents

• Design and develop Oracle UIM cartridges using Design Studio aligned with defined architecture

• Model logical and physical inventory structures within UIM systems

• Support integration of Oracle UIM with OSS/BSS platforms and third-party systems

• Manage code build, deployment, and release activities across development and testing environments

• Troubleshoot, debug, and optimize UIM applications, web services, and integrations

• Collaborate with cross-functional teams to ensure seamless upstream and downstream system integration

• Provide technical leadership and guidance for delivery, support, and continuous improvement initiatives

Required Qualifications

• Strong hands-on experience with Oracle Communications Unified Inventory Management (UIM)

• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and microservices architecture

• Experience developing UIM cartridges using Oracle Communications Design Studio

• Proven experience in integrating UIM with OSS/BSS and third-party systems

• Knowledge of UIM APIs, rulesets, extension points, and web services (SOAP/REST, JMS)

• Experience with database technologies (Oracle Database, PL/SQL) and Unix environments

• Strong troubleshooting, analytical, and debugging skills

• Ability to work independently and manage complex technical problem-solving

Preferred Qualifications

• Experience with AWS services and Kubernetes-based deployments

• Understanding of Performance and Fault Management in telecom environments

• Knowledge of Oracle RODOD/RSDOD solutions

• Experience managing service order and engineering order workflows

• Familiarity with Git and modern CI/CD practices

• Leadership experience with team coordination and stakeholder engagement

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Key Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements

• Design, develop, and maintain OSM cartridges using OSM 7.4.x

• Drive troubleshooting, debugging, and issue resolution across production and non-production environments

• Manage deployment activities, including release planning, version control, and environment promotion

• Implement and maintain automation plugins using XQuery and Java

• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems

• Provide technical leadership and guidance to development and support teams

• Engage with stakeholders to ensure effective communication and timely delivery of solutions

Required Qualifications

• Strong expertise in Oracle OSM development and OSS/BSS concepts

• Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)

• Proficiency in Oracle Communications Design Studio

• Experience in automation plugin development using XQuery and Java

• Hands-on experience in deployment, release management, and production support

• Good understanding of PSR Model and Order Transformation Manager

• Knowledge of WebLogic administration and OSM installation

• Experience with version control, branching, and release management processes

• Strong analytical, debugging, and problem-solving skills

• Effective communication and stakeholder management skills

Preferred Qualifications

• Domain knowledge in broadband and dark fibre technologies

• Knowledge of cartridge versioning and lifecycle management

• Understanding of message flows across systems and integration patterns within OSM

• Experience in scripting for build and deployment automation

• Leadership experience with team coordination in delivery environments

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Company Overview

Modern Engineering Pte Ltd is a fast-growing Singapore construction firm specializing in renovation, M&E, civil engineering, and infrastructure projects. The company embraces digital solutions to improve operations and ensure long-term resilience.

Job Summary

Lead the management of IT infrastructure and enterprise applications to support Modern Engineering’s digital transformation. Drive cybersecurity, compliance, and system reliability while enabling staff through training and support.

Responsibilities

• Manage and optimize the company’s IT infrastructure, systems, and software solutions to ensure operational efficiency
• Implement and enforce cybersecurity and data protection measures to safeguard company information and assets
• Evaluate, deploy, and maintain enterprise applications including ERP, CRM, Xero, and AutoCAD for business needs
• Ensure continuous operation and security of network systems, cloud platforms, and data backup processes
• Monitor and maintain secure access control systems, including CCTV and IP integrations, to protect company premises
• Coordinate with vendors to procure IT equipment and manage system upgrades aligned with business requirements
• Ensure compliance with PDPA, MOM regulations, and relevant industry standards through regular audits and policy enforcement
• Lead internal IT policy implementation and conduct system audits to identify and mitigate risks
• Provide timely troubleshooting support and deliver IT training to company staff to enhance technology adoption

Required competencies and certifications

• Bachelor’s Degree in Computer Science, Information Systems, or Network Engineering
• Minimum 8 years of IT management experience, preferably within construction or infrastructure sectors
• Proficient in network administration, cybersecurity frameworks, system integration, and enterprise software management
• Familiarity with construction-related software such as AutoCAD, project management tools, and Xero

Preferred competencies and qualifications

• Certifications such as CISSP, CCNA, PMP, or ITIL are highly preferred for enhanced expertise
• Strong analytical, troubleshooting, and communication skills to resolve complex IT issues and liaise with stakeholders
• Ability to work independently with high accountability and perform effectively under pressure

Benefits

• Competitive salary commensurate with experience
• Annual performance bonus rewarding contributions
• Opportunities for leadership roles and professional development
• Supportive, performance-driven workplace culture

Our Commitment to Fair Hiring Modern Engineering adopts the Tripartite Standard on Recruitment Practices. We are committed to fair, merit-based, and inclusive hiring. All applications will be handled confidentially and assessed solely on skills and experience, regardless of age, gender, race, religion, or nationality.

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Technology and Information Security Manager to oversee both hotel technology operations and corporate information security initiatives.

This role combines operational IT leadership with regional security governance and project management responsibilities. Focuses on supporting Paradox Singapore's technology infrastructure and day-to-day operations, while dedicated to corporate governance, information security, and enterprise-wide technology projects.

Responsibilities:

Property Cybersecurity & Data Defense

• Endpoint & Perimeter Security: Manage, monitor, and maintain 100% deployment coverage of Endpoint Detection and Response (EDR) agents across all local property workstations, front-desk pods, and back-office servers.
• Network Segmentation: Enforce and regularly audit the absolute logical isolation of guest networks (Guest Wi-Fi, In-room IPTV) from secure administrative and corporate data environments.
• Human Firewall Development: Design and execute localized scam-awareness briefings, phishing simulations, and mandatory cybersecurity onboarding training tailored specifically for high-risk frontline hotel staff.
• PDPA Compliance & Data Protection: Act as the on-site IT operational champion for the Singapore Personal Data Protection Act (PDPA). Ensure that the information collection, processing, storage, and disposal of PII strictly adhere to PDPA obligations.

Local IT Project Management & Execution

• Project Lifecycle Management: Lead the end-to-end delivery (initiation, scoping, procurement, implementation, and closeout) of local property-level technology upgrades, such as Opera Cloud POS, Document Management Systems (DMS) or PMS Integration refreshes.
• Change Control & User Acceptance Testing (UAT): Coordinate with local department heads to design UAT workflows and schedule maintenance windows, ensuring zero disruption to guest services and operational downtime during system cutovers.

Daily Operations & Systems Support

• Core Systems Escalation (L2): Act as the ultimate on-site escalation layer for critical hospitality hardware and software, including the Property Management System (PMS), POS platforms, and secure payment processing gateways.
• Business Continuity: Manage local IT operational expenditure (OPEX), verify the automated integrity of daily localized server and cloud backups, and maintain disaster recovery readiness

Enterprise Project Management & Architecture

• Tenant Unification & Consolidation: Serve as the Lead Regional Project Manager orchestrating the multi-phase consolidation of disparate property email domains and assets into a unified enterprise Microsoft 365 tenant environment.
• Identity Boundary Engineering: Design, build, and maintain a secure multi-site Active Directory forest architecture mapping out secure connections between regional property domains.
• Strategic Roadmap Delivery: Champion and execute infrastructure and security milestones aligned with the group’s overarching 5-year IT Strategic Roadmap.

Corporate Security Governance & Risk Management

• Vulnerability Orchestration: Manage group-wide enterprise network vulnerability scanning protocols. Schedule regular external and internal scans across all regional properties and hold local teams accountable to strict remediation timelines.
• Forcepoint DLP Administration & Oversight: Engineer, deploy, and manage the Forcepoint Data Loss Prevention (DLP) enterprise architecture across all regional property and corporate endpoints. Design and enforce centralized DLP rules, discovery policies, and data classification tags to monitor and prevent unauthorized exfiltration of sensitive guest and corporate data via email, web channels, USB, or cloud storage.
• Global PCI-DSS & PDPA Alignment: Point of contact for external security auditors. and reporting to demonstrate continuous, audit-ready compliance with global PCI-DSS standards and localized data privacy laws (such as Singapore's PDPA).
• Incident Response Playbooks: Standardize and update corporate Incident Response plans and business continuity guidelines. Logs from SIEM can be used to discover threats and incident consoles to triage, investigate, and mitigate potential internal data leaks or brand-level digital crises.
• Vendor Risk Management: Conduct rigorous security architecture reviews and data privacy assessments on all third-party APIs, hospitality booking engines, and enterprise software platforms before approving group-wide deployment.

Technical AI Safeguards & Governance

• Understand and lead Risk Governance & SaaS Management,
• Track data tier classifications, vendor SOC 2 compliance, and geographic data hosting locations.
• Establish and manage a centralized ERM (Enterprise Risk Management) SaaS registry and automated vetting workflow to catalog, risk-score, and govern all group-wide AI models, autonomous agents, and SaaS vendors before regional deployment.
• Established the policies used to build, monitor, and regulate AI models. Its goal is to ensure AI technologies remain safe, transparent, unbiased, and compliant with laws

Local Policy Localization & Operationalization

• Localized Policy Standards: Translate corporate IT blueprints into operational reality by authoring localized standard operating procedures (SOPs)

Corporate IT Policy Architecture & Global Governance

• Provide support to the Global Director, Information and Technology for policy review and audit compliance: the annual review and revision cycle of all corporate IT security policies, modifying standards based on shifting threat landscapes, emerging technologies (like Agentic AI), and global hospitality audit requirements (PCI-DSS)

Additional Responsibilities

• Undertake projects and assignments as directed by Corporate Management

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an APAC Payments Technology Strategy & Risk Manager for our client in Singapore which is a leading global investment bank.

What you can expect:

The role will sit within ITGPST (International Technology and Global Payments Solutions Technology) APAC Strategy and Innovation function, which works with Application Managers, Enterprise Control functions and COOs across the line of businesses to establish Payments Technology Strategy.

You will oversee the analysis of internal and external change drivers and curating forward looking technology strategy for Payments flows across the region.

What you will do:

• Manage senior stakeholders communication and reporting.
• Analyse current state of technology across payment products for 12 APAC Markets.
• Develop and socialize 3, 5 and 10 year technology strategy articulating change drivers and innovation opportunities.
• Drive risk engagement & management and issue identification;
• Foster the Identify, Escalate, Debate risk culture.
• Assess regulatory (eg MAS, HKMA, CBRC, OJK, RBI, etc) changes impacting technology and operations and drive related risk mitigation program with required stakeholders.
• Identify opportunities for enhancing or streamlining execution of technology management processes; partner across multiple divisions to execute.
• Assist business and process owners with identifying the most significant risks including Audit Issues, Self-Identified Audit Issues, Compliance Identified Audit Issues, Regulatory Issues
• Practice and promote good risk culture and risk management within ITGPST, leading participation in technology strategy activities.

Your background:

• Individual with Banking/Payments domain experience.
• Bachelor’s degree in IT with minimum 5-7 plus years of experience.
• Relevant experience in executing Product Owner or Business Analysis functions within Banking IT/Finance IT domain.
• Knowledge of APAC regulations, payment products & understanding of regulatory risk management preferred.
• Ability to ask right questions, conduct deep dives and communicate with relevant stakeholders are the most important, desired skills.

Responsibilities:

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables
• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits
• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management
• Create project specifications, schedules as well as planning and securing of resource requirements
• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects
• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model
• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules
• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree or Diploma in Computer Science or Information Technology or its equivalent
• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project Management of medium to large projects
• PMP certification or its equivalent is an advantage
• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support
• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects
• Possess experience in managing RFP, RFQ and RFI
• Proven experience in strategic planning, risk and change management
• Knowledge of project management software tools and techniques is a must
• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously
• Effective influencing, organizational and problem-solving skills
• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels
• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. R23118506, Goh Li Min

Company Overview

Established in 2010, Vinova is an award-winning development company specializing in mobile, web, and enterprise applications. We serve global clients across IoT, blockchain, fintech, banking, networking, and ecommerce, delivering quality and innovative digital solutions.

Job Summary

Lead and manage multiple strategic IT programs to deliver high-impact digital transformation initiatives aligned with business goals, focusing on CRM, CMS, and MarTech platforms for government and enterprise clients.

Responsibilities

• Lead and manage a portfolio of IT programs and projects from initiation through successful delivery, ensuring alignment with business strategy
• Define program scope, objectives, timelines, and KPIs to measure success and impact
• Oversee end-to-end delivery of CRM, CMS, and MarTech initiatives, ensuring quality and timely execution
• Coordinate cross-functional teams and manage interdependencies to optimize program outcomes
• Establish governance frameworks, reporting cadence, and performance tracking to maintain program transparency and control
• Engage with senior stakeholders, including enterprise and government clients, to align program goals and secure support
• Drive digital transformation initiatives by leading system integration and automation efforts
• Manage program budgets, vendor relationships, and resource allocation to maximize efficiency and cost-effectiveness
• Identify, assess, and mitigate risks to ensure timely and successful program delivery
• Ensure compliance with IT governance, cybersecurity standards, and regulatory requirements throughout program lifecycle

Required competencies and certifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 9–14 years of relevant experience in IT project and program management
• Proven track record managing large-scale IT programs across multiple workstreams
• Strong experience with CRM, CMS, or MarTech platforms and ecosystems
• Prior experience delivering solutions for government and enterprise clients in CRM, CMS, or MarTech domains
• Strong understanding of SDLC, Agile, and Waterfall methodologies

Preferred competencies and qualifications

• Experience in digital transformation, system integration, and enterprise architecture
• Excellent stakeholder management and communication skills, including engagement with C-level executives
• Strong leadership skills managing cross-functional and distributed teams
• Proven experience managing budgets, timelines, and vendor performance

Preferred Certifications

• PMP (Project Management Professional)
• CITPM (Certified IT Project Manager) – Singapore-recognised certification

1. IT Operations & Infrastructure

• Oversee day-to-day IT operations including networks, servers, cloud services, hardware, and software
• Ensure high system availability, performance, and reliability
• Manage IT asset lifecycle (hardware, software, licenses)

2. Information Security & Compliance

• Establish and enforce IT security policies, standards, and procedures
• Monitor cybersecurity risks and implement preventative controls
• Ensure compliance with relevant regulations (e.g. PDPA, ISO standards if applicable)
• Lead incident response and disaster recovery planning

3. User Support & Service Delivery

• Manage IT support services (internal helpdesk or outsourced)
• Ensure timely resolution of IT issues and user satisfaction
• Develop user guidelines, training, and documentation

4. Project & Change Management

• Lead IT projects such as system implementations, upgrades, and migrations
• Translate business requirements into technical solutions
• Manage timelines, budgets, risks, and stakeholders

5. Vendor & Budget Management

• Evaluate, select, and manage IT vendors and service providers
• Negotiate contracts and service-level agreements (SLAs)
• Prepare and manage the IT budget, ensuring cost efficiency

6. Strategy & Continuous Improvement

• Develop and maintain IT roadmaps aligned with business strategy
• Identify opportunities for automation, digitalisation, and process improvement
• Stay current with emerging technologies and industry best practices

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Qualifications:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM are preferred.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

The ServiceNow Senior Application Consultant / Project Manager delivers high added-value consulting services to enterprise customers by leading and contributing to complex ServiceNow initiatives. 
The role combines strong expertise in ITIL processes, ServiceNow technico-functional implementation, project management, and customer engagement, including the ability to lead offshore support and development teams, to ensure service excellence, achievement of customer business goals, and long-term customer satisfaction and loyalty. 

Key Responsibilities:  

Consulting & Value Delivery 

• Deliver high added-value consulting services to customers by aligning processes and ServiceNow solutions with business objectives. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Service Quality & Customer Satisfaction 

• Achieve overall customer satisfaction and loyalty through proactive communication, reliable delivery, and continuous improvement initiatives. 

• Manage customer relationships effectively, acting as a single point of contact when required and handling escalations professionally. 

Project & Delivery Management 

• Lead and contribute to ServiceNow projects in roles such as Project Manager, Business Analyst, Scrum Master, or Senior Consultant. 

• Analyze, validate, prioritize, and deliver customer demands in alignment with governance frameworks and resource availability. 

• Plan and manage project activities including scope, timelines, resources, risks, and dependencies. 

• Facilitate Agile/Scrum ceremonies and ensure adherence to delivery best practices. 

Offshore Team Leadership 

• Lead, coordinate, and mentor offshore teams involved in support, development, testing, and maintenance activities. 

• Ensure effective collaboration between onshore and offshore teams through clear communication, task allocation, and performance tracking. 

• Monitor delivery quality, productivity, and adherence to timelines for offshore resources. 

• Support knowledge transfer, onboarding, and continuous skill development of offshore teams. 

Reporting & Governance 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure delivery governance through backlog management, sprint planning, and adherence to defined processes and standards. 

Technical & Process Expertise 

• Configure and implement ITSM, HR, SecOps processes within ServiceNow  

• Contribute to technio-functional activities such as configuration, customization, integrations, data loads, testing, and release management. 

• Ensure instance integrity and platform governance, including update sets, cloning, and environment management. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials, methodologies, and internal knowledge base. 

• Contribute to reusable assets, best practices, and continuous improvement initiatives. 

• Support internal teams through mentoring, coaching, and knowledge sharing. 

Required Skills & Experience 

Professional Experience 

• 10+ years of experience in ServiceNow consulting, implementation, project management. 

• Proven experience in international and complex environments with demonstrated experience leading offshore teams (support, development, testing) in global delivery models. 

Technical Skills 

• Strong expertise in ServiceNow platform implementation. 

• Advanced knowledge of ITSM, HR, SecOps modules 

• Experience with Agile / Scrum, PMP-based project management, and governance frameworks. 

Soft Skills 

• Excellent communication, stakeholder management, and reporting skills. 

• Strong leadership skills with the ability to manage distributed and multicultural teams. 

• Ability to work effectively with senior stakeholders and international teams. 

• Strong leadership and coaching mindset. 

Education & Certifications 

• Bachelor’s or master’s degree in information technology, Computer Science, or equivalent. 

• ITIL certification. 

• PMP and Scrum Master certifications strongly valued. 

• ServiceNow certifications (CIS ITSM, CIS HRSD, CIS – SIR) with related project experiences 

Position Overview

Saison International is seeking a visionary and operationally-driven Head/SVP of Information Technology. This critical leadership role is responsible for shaping and executing the global technology strategy for the current Fiscal Year and over the Mid-Term. The Head/SVP will oversee a centralized tech organization while partner and matrix-reporting lines into regional entities, ensuring technology is a seamless enabler of business goals across all global markets.

This leader will be the functional architect of a multi-disciplined team, bringing structure, governance, and transformation to a growing global footprint.

Key Responsibilities

1. Tech Leadership & Business Partnership (Matrix Reporting)

• Define, develop, and deliver a cohesive global technology roadmap that supports Saison International’s strategic goals for the current FY and Mid-Term.
• Serve as the key technology thought partner to the Singapore Functional Heads and Global Market Heads, ensuring a deep alignment between business needs and technological capability.
• Establish a global tech operating model that balances central efficiency with market-specific agility.
• Foster a highly collaborative, partnership-driven culture between the Tech team and the Tech Business Partners.

2. Global Operations & Functional Oversight 

• Provide executive leadership to the entire Global Tech Team, including direct oversight of all central functions.
• Manage a global multi-tiered team with key reports across several critical areas.
• Provide strategic direction and high-level functional management to the following domains within the Central Tech Functions:
  Business Support and Operations: Overarching responsibility for technology’s contribution to core business health.
  Infra/Network Support: Ensure the stability, scalability, and security of all global core infrastructure.
  Application Support: Guarantee optimal performance, maintenance, and user support for the enterprise application suite.
  Technology Transformation: Lead all major technological change initiatives, including system modernizations and digital transformations.
  Vendor Governance: Establish and enforce a global framework for key technology partner management, ensuring cost-efficiency, contract compliance, and service excellence.
  Tech PMO: Provide executive oversight to the project management function, ensuring projects are prioritized, resourced, and delivered on-time/on-budget,
  Tech and Cyber Risk: Accountable for the overall security and compliance posture of the organization, managing tech risks proactively and responding to incidents.

3. PMO & Team Delivery Excellence (Strategic Oversight)

• While direct project work is managed by the Global Tech Team (e.g., PMO Leads), the Head/SVP is ultimately responsible for the portfolio's delivery success.
• Provide strategic guidance to the teams delivering key projects, including (but not limited to):
  AVP PMO: Ensuring delivery of Business & Ops-specific projects.
  Tech Risk: Directing the risk and compliance strategy for the whole organization.
  IT Ops (Infra/App): Validating operational stability and efficiency of support systems.

4. Team Development & Cultural Leadership

• Build, develop, and mentor a high-performing global technology team, cultivating a culture of innovation, accountability, and user-centricity.
• Oversee the performance management and development path for all members across the tech org.
• Champion a commitment to technical excellence and professional development for the entire global tech team

Requirements

Qualifications & Experience

• A Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field. 
• 15+ years of progressive experience in technology leadership, with at least 5 years in an executive-level role (e.g., VP, SVP) within a complex, global organization.
• Proven experience in managing multi-disciplinary, globally distributed technology teams of 50+.
• Deep knowledge across all key organizational pillars mentioned in the chart:
  Strategic technology transformation.
  Robust IT infrastructure/network/application operations at enterprise scale.
  Rigorous project portfolio management (PMO).
  Global vendor relationship and contract management.
  Comprehensive tech and cybersecurity risk management and compliance.
• Financial Services/Fintech: Strong preference for experience in a regulated industry, ideally within financial services or fintech

Core Competencies

• Visionary Thinking: Ability to anticipate technological trends and articulate their impact on a global business.
• Stakeholder Management: Exceptional communication skills and political acumen, with a demonstrated ability to influence C-suite leaders and functional heads in a matrixed environment.
• Operational Excellence: An unwavering focus on process, discipline, and building a reliable, secure technology foundation.
• Leadership & Team Building: A proven track record of developing senior talent and fostering a collaborative, results-oriented global culture.
• Change Management: Experience leading complex technological and organizational changes and effectively navigating resistance.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for a seasoned Technology Delivery Lead / Project Manager to own and drive end-to-end delivery of Real-Time Payments initiatives across APAC and global portfolios for our client, a leading global investment bank. This role requires a strong leader with deep expertise in managing APAC programs, regional regulatory landscapes and complex, multi-country deliveries.

The ideal candidate will bring strong program governance, hands-on project planning capabilities, and the ability to oversee all stages ( including but not limited to requirements, design, build etc) to ensure successful, compliant, and high-quality delivery.

Key Responsibilities

• Own end-to-end delivery of Real-Time Payments programs, including instant payments, ISO 20022 transformations, and cross-border payment initiatives
• Lead and manage APAC-focused programs, ensuring alignment with country-specific regulatory and compliance requirements
• Develop and maintain detailed project plans, including scope, timelines, milestones, dependencies, and resource allocation
• Drive program governance, execution, and risk management across multiple concurrent projects
• Oversee end-to-end testing lifecycle (SIT, UAT, regression), ensuring quality and readiness for production releases
• Collaborate with Product, Architecture, Engineering, and Testing teams to deliver scalable, resilient payment solutions
• Act as the primary escalation point for delivery risks, issues, and cross-team dependencies
• Manage vendor and third-party engagements to ensure timely and quality delivery
• Ensure adherence to regional regulatory, compliance, and security requirements across APAC markets
• Track and manage KPIs, budgets, timelines, and resource planning
• Champion Agile/Hybrid delivery models, driving continuous improvement and delivery excellence

Required Skills & Experience

• At least 8-10 years of experience in technology delivery, with strong exposure to Real-Time Payments / Payments domain
• Proven experience managing APAC projects and multi-country program delivery
• Strong understanding of regional regulatory frameworks in APAC payments ecosystems
• Hands-on experience in project planning, scheduling, and delivery tracking
• Experience overseeing testing lifecycle and quality assurance processes
• Deep understanding of payment systems, APIs, and integration architectures
• Experience managing distributed teams and global stakeholders
• Expertise in Agile, Scrum, SAFe, or hybrid delivery methodologies
• Strong leadership, stakeholder management, and communication skills

Preferred Qualifications

• Experience in global banking or fintech organizations
• Strong knowledge of ISO 20022 messaging standards
• PMP, PRINCE2, SAFe, or Agile certifications

Responsibilities:

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables
• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits
• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management
• Create project specifications, schedules as well as planning and securing of resource requirements
• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects
• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model
• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules
• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree or Diploma in Computer Science or Information Technology or its equivalent
• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project
• Management of medium to large projects
• PMP certification or its equivalent is an advantage
• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support
• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects
• Possess experience in managing RFP, RFQ and RFI
• Proven experience in strategic planning, risk and change management
• Knowledge of project management software tools and techniques is a must
• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously
• Effective influencing, organizational and problem-solving skills
• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels
• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg.