Total 6 Director/C-Level Customer Service job vacancies

About the Company

A global leader in mission-critical data center infrastructure, delivering highly reliable and scalable facilities to support digital transformation for major technology clients. The company operates a broad footprint across Asia-Pacific and is expanding its regional portfolio.

Your Role

You will be responsible for the planning, coordination, and delivery of construction programs across APAC for mission-critical facilities. This includes managing full builds, fit-outs, upgrades, and infrastructure works. You will oversee budgets, schedules, quality, safety, and stakeholder alignment to ensure successful project execution and handover to operations teams.

What You’ll Do

• Lead construction delivery from project inception through completion and handover

• Implement and enforce a strong safety culture and ensure compliance with HSSE standards

• Develop and manage project budgets, schedules, and resource plans

• Coordinate with stakeholders, contractors, and vendors to define project goals and execution strategy

• Oversee procurement, contractor selection, negotiation, and contract management

• Manage construction documents, change orders, and project closeout documentation

• Identify and implement value engineering and cost-saving opportunities

• Track project performance, risks, and issues; implement mitigation plans

• Provide regular project updates and maintain strong stakeholder communication

• Ensure construction quality control and adherence to industry standards

• Manage governance and reporting structures across regional stakeholders

What You’ll Need

• Bachelor’s degree in Construction Management, Engineering, or related field (or equivalent experience)

• Proven experience as Construction Manager / Director, preferably in mission-critical infrastructure

• Strong knowledge of construction methodologies and best practices

• Familiarity with MEP systems and large-scale facility construction

Advantageous

• Experience in data centers, colocation, hyperscale, or high-availability facilities

• Experience managing large contractors and EPC vendors

• Familiarity with risk management frameworks and governance standards
  

  
  How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com
  

  
  
  

  
  
  

  EA Name: BuildBridge Partners Pte Ltd

  EA License No: 25C2918

  EA Reg No: R1551092 Khoo Yan Jie

About the Role

Exceptional Chief Operating Officer to lead data centre operations and drive construction and engineering excellence across Southeast Asia. This strategic leadership position will be instrumental in scaling our data centre network and operational capabilities during an exciting period of regional expansion.

As COO, you will oversee all internal operations, manage complex infrastructure environments, and lead high-performing teams to deliver world-class data centre facilities that meet the growing demand for digital infrastructure in the region.

Responsibilities

• Provide strategic leadership for all operational aspects of multi-site data centre facilities across Southeast Asia.
• Oversee construction and engineering functions, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Drive operational efficiency and excellence across all facilities, implementing best practices and continuous improvement initiatives.
• Lead and develop cross-functional teams across operations, engineering, construction, and facilities management.
• Manage significant operational budgets and optimize resource allocation.
• Establish and maintain hyperscale operational standards aligned with industry best practices.
• Champion innovation in data centre technologies, including AI-centric environments and advanced cooling solutions.
• Build and maintain strong relationships with key stakeholders, vendors, and partners.
• Ensure compliance with all regulatory, safety, and environmental requirements.
• Develop and execute operational strategies that support the company's growth objectives.

Requirements

• Minimum 12 years of progressive leadership experience in multi-site data centre operations
• Bachelor's or Master's degree in MEP (Mechanical, Electrical, Plumbing) Engineering, Building Services, or related engineering discipline
• Proven track record of successfully delivering data centre construction projects, including both new-build and renovation projects
• Strong technical expertise in data centre infrastructure, including: Electrical power systems and distribution HVAC and cooling systems
• Deep knowledge of MEP systems and hyperscale data centre standards
• Demonstrated experience managing large operational budgets and P&L responsibility
• Direct Liquid Cooling (DLC) technologies, AI-optimized data centre environments, IT infrastructure and network systems

Preferred Qualifications

• Professional certifications in data centre management (e.g., CDCP, CDCS, CDCE)
• Certifications in facilities management or IT infrastructure (e.g., CFM, ITIL)
• Experience with Tier III or Tier IV data centre facilities
• Knowledge of sustainability initiatives and green data centre practices

What We Offer

• Opportunity to lead operations for a growing data centre platform in Southeast Asia
• Strategic C-level role with significant impact on company direction
• Work with cutting-edge data centre technologies and infrastructure
• Singapore (with regional travel across Southeast Asia required)

How to Apply: Click  Apply Now or send your resume directly to Talent@BuildBridgePartners.com

EA Details:

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092 Khoo Yan Jie

https://buildbridge-partners.careers-page.com/jobs/bd26b8d8-7789-4b7c-b3c2-54c6c190f255

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

The Opportunity

A global owner-operator of mission-critical infrastructure is seeking a Regional Commissioning Director to lead commissioning strategy and execution across its Asia Pacific portfolio.

This role is designed for a senior commissioning leader ready to transition from project-level delivery into regional ownership, setting standards, improving repeatability, and driving long-term operational efficiency across multiple large-scale developments.

You will work closely with development, engineering, delivery, and operations teams to ensure consistent, high-quality commissioning outcomes across diverse regulatory and technical environments.

Key Responsibilities

• Lead regional commissioning strategy for large, mission-critical facilities across APAC

• Manage internal commissioning teams and external consultants across multiple countries

• Establish and govern commissioning standards, methodologies, and best practices

• Oversee commissioning planning, sequencing, and execution for complex, multi-phase developments

• Drive continuous improvement initiatives to enhance delivery efficiency and reduce risk

• Support procurement activities related to commissioning services and critical systems

• Review commissioning scopes, schedules, and budgets to ensure alignment with project objectives

• Conduct design and constructability reviews in collaboration with engineering and delivery teams

• Ensure effective coordination between commissioning, construction, and operations for smooth handover

• Act as a senior stakeholder interface for internal teams, delivery partners, and customers

• Promote a strong safety, quality, and compliance culture across all commissioning activities

Candidate Profile

• Degree in Mechanical, Electrical, or Building Services Engineering (or equivalent experience)

• 7+ years of experience in mission-critical commissioning, complex infrastructure delivery, or facility engineering

• Prior experience leading commissioning activities across multiple projects or regions

• Strong understanding of MEP systems and integrated systems testing in critical environments

• Experience working across diverse regulatory and cultural environments in Asia Pacific

• Familiarity with structured commissioning management tools and digital workflows

• Proven ability to lead teams, manage consultants, and influence senior stakeholders

• Clear, confident communicator with strong commercial and delivery acumen
  

  Why Join

  • Regional leadership role with genuine influence over how commissioning is delivered at scale

  • Exposure to large, complex infrastructure developments across high-growth APAC markets

  • Opportunity to shape standards and frameworks that will be reused across future projects

  • Long-term career growth within a well-capitalised, expanding platform

• How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com
  

  
  
  

  
  
  

  EA Name: BuildBridge Partners Pte Ltd

  EA License No: 25C2918

  EA Reg No: R1551092 Khoo Yan Jie

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

About the Role

We are seeking an experienced Operational Risk Director to strengthen our risk management capability across our payments and card issuing business. This role is responsible for identifying, assessing, monitoring, and mitigating operational risks, ensuring regulatory compliance, and supporting sustainable business growth. You will work closely with cross-functional teams including Operations, Technology, Compliance and Product to embed a strong risk culture and robust control environment.

Key Responsibilities

Operational Risk Management

• Maintain the Operational Risk Management Framework (ORMF) aligned with MAS regulations and industry best practices
• Identify and assess operational risks across payment processing, card issuing lifecycle, and customer operations
• Maintain and enhance risk & control self-assessments (RCSA) and risk registers
• Define and monitor Key Risk Indicators (KRIs), ensuring timely escalation of risk events

Incident & Issue Management

• Manage operational risk incidents, including root cause analysis and remediation tracking
• Ensure proper documentation, reporting, and closure of issues
• Track loss events and support internal reporting and external regulatory obligations

Process & Control Improvements

• Review business processes and identify control gaps and improvement opportunities
• Drive implementation of controls and monitor effectiveness
• Collaborate with Product and Tech teams on new product launches, system changes, and risk assessments

Regulatory & Compliance Support

• Ensure adherence to Monetary Authority of Singapore (MAS) guidelines, including Technology Risk Management (TRM) and Outsourcing guidelines
• Support regulatory audits, internal audits, and thematic reviews
• Prepare risk-related reports for senior management and governance committees

Third-Party Risk Management

• Assess and monitor risks related to vendors, payment partners, and outsourced service providers
• Conduct due diligence, risk assessments, and ongoing monitoring

Risk Culture & Awareness

• Promote a strong risk-aware culture across the organization
• Conduct training sessions and provide guidance to business stakeholders

Requirements

Qualifications & Experience

• Bachelor’s degree in Finance, Business, Risk Management, or related discipline
• 5–10 years of experience in operational risk, preferably within payments, fintech, or banking/card issuing environments
• Strong knowledge of payments ecosystem (e.g., card schemes, acquiring, issuing, settlement processes)

Technical Skills

• Solid understanding of Operational Risk frameworks (RCSA, KRI, incident management)
• Familiarity with MAS regulations, especially TRM and Outsourcing guidelines
• Experience in process mapping, control design, and risk assessments
• Knowledge of fraud risk, cyber risk, and technology risk is advantageous

Soft Skills

• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication abilities
• Ability to work in a fast-paced, dynamic fintech environment
• Detail-oriented with a strong sense of accountability