Total 1,194 Manager level Customer Service job vacancies

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of identifying, deploying and driving the successful completion of targeted projects and initiatives that deliver operational and financial results, as well as improved customer satisfaction.
• Taking charge as a Business Partner to the Site to drive step-change improvements in business performance by analysing company processes and procedures and developing process enhancement strategies.
• Establish and implement an effective framework and structure across the organization to enable continuous business improvement.
• Collaborate with stakeholders to enhance productivity.
• Lead Continuous Improvement (CI) projects within the business, including training, coaching, guiding, and delivering outcomes.
• Stay up to date with developments in management practices and process optimization

Requirements:

• Min Degree in business or technical/mechanical engineering/operational discipline or relevant
• Minimum 3 years of working experience in delivering step change in business performance
• Experience in business improvement tools & techniques, with associated certification (e.g. Lean, Theory Of Constraints), coupled with demonstrable knowledge and experience in real world applications
• Six sigma certification a plus

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

RESPONSIBILITIES

The roles & responsibilities of the Case Manager would include but are not limited to the following:

• Conduct triage and intake services for members of the community.

• Provide casework for individuals and families.

• Plan and conduct group work to support the needs of beneficiaries.

• Engage in community work to build an ecosystem of assets and resources.

• Engagement and advocate with systems and stakeholders in the community.

• Strategize and coordinate interventions to support beneficiaries.

• Assist with company projects or report submissions.

• Carry out any other duties as assigned by HOD/supervisor.

As a Case Manager with Allkin Family Service Centre (FSC), you may be deployed to work with various client groups across the different FSCs.

Bachelor / Graduate Diploma in Social Work, Counselling, Psychology or other relevant qualifications

Candidate profile:

• No prior work experience required for new entrants to social work.

• Strong analytical skills with the capability to identify and solve complex problems in a timely, efficient manner.

• Exceptional interpersonal skills that enable seamless collaboration with diverse groups.

• Excellent communication skills with the ability to listen actively, articulate ideas concisely and collaborate effectively with team members.

• Passionate about uplifting vulnerable individuals and building thriving communities.
• Experience in one or more of the following areas:
  • Casework
  • Counselling
  • Risk and crisis management
  • Group work facilitation

About the Role

As an Application Developer – Spring Boot, you will design, build, and maintain high‑quality, scalable applications that support critical business processes. You will work closely with cross‑functional teams to translate functional requirements into robust technical solutions while ensuring performance, reliability, and maintainability.

Key Responsibilities

• Design, develop, and maintain enterprise‑grade applications using Spring Boot

• Collaborate with cross‑functional teams to gather, analyze, and prioritize application requirements

• Build and consume RESTful web services within a microservices‑based architecture

• Ensure application performance, quality, security, and responsiveness across environments

• Identify, analyze, and resolve application defects and production issues in a timely manner

• Develop and maintain clear technical documentation for application design and development

• Follow software engineering best practices, design patterns, and coding standards

• Participate in code reviews and contribute to continuous improvement initiatives

Required Qualifications

• Minimum 3 years of hands‑on experience developing applications using Spring Boot

• Strong experience in Java Full Stack Development

• Solid understanding of software engineering principles and object‑oriented design patterns

• Experience designing and developing RESTful APIs and microservices

• Working knowledge of relational and/or NoSQL databases such as MySQL, Oracle, or MongoDB

• Ability to troubleshoot and resolve application issues across the development lifecycle

• Strong communication and collaboration skills

Preferred Qualifications

• Experience working in agile or DevOps‑oriented delivery environments

• Familiarity with application performance tuning and monitoring

• Exposure to front‑end technologies as part of full‑stack development

Job Summary

The Manager / Senior Manager (Customer Service) is responsible for overseeing and optimizing three core service areas: Field Service, Outsourced Call Centre, and Service Centre Operations. This role is critical in ensuring high-quality customer experiences, operational efficiency, and alignment with company service standards.

Candidates with experience managing a computer repair service centre are highly preferred.

Key Responsibilities

1. Field Service & Service Centre Operations

• Oversee field service and service centre operations, including scheduling, resource allocation, repair workflows, and turnaround times.
• Lead, coach, and manage large service teams, including supervisors and technicians, to ensure service excellence.
• Ensure consistent service standards, productivity, quality, and customer satisfaction across all service activities.
• Drive continuous improvement by identifying process gaps, optimizing workflows, and improving manpower and cost efficiency.
• Execute operational plans, ensure compliance with internal policies and industry practices, and achieve service objectives on a monthly, quarterly, and annual basis.

2. Outsourced Call Centre Management

• Act as the primary liaison for the outsourced call centre and oversee day-to-day operational performance in line with service strategy.
• Monitor performance against SLAs, KPIs, and quality standards, resolving operational issues to ensure productivity.
• Drive continuous improvement through analysis of service trends and performance data.
• Identify service gaps, implement best-practice improvements, and ensure effective coordination between call centre, field service, and service centre operations.

3. Service Governance & Continuous Improvement

• Assist the Customer Service Director in developing and implementing service policies, procedures, and KPIs.
• Prepare and analyse operational reports on service performance, costs, and customer satisfaction.
• Identify gaps, risks, and improvement opportunities across all service channels.
• Support service transformation and process improvement initiatives.

4. Customer Complaint Management & Escalation      

• Manage and resolve escalated customer complaints across all service channels in a timely and professional manner. 
• Act as a key escalation point for complex service disputes, working closely with internal stakeholders to achieve fair and compliant outcomes.
• Ensure proper documentation, investigation, and closure of complaint cases in accordance with company policies and regulatory guidelines.
• Analyse complaint trends and implement corrective and preventive actions to improve overall service quality.

5. Legal & Regulatory Case Support

• Support the organisation in handling formal customer disputes, including preparation of service records and investigation reports for mediation or legal review.
• Assist in attending mediation sessions or formal hearings (e.g. Small Claims Tribunal) when required, in coordination with management and legal counsel.

Qualifications and Experience

Education

• Diploma or Degree in any discipline.

Experience

• More than 7 years of experience in customer service or service operations within an IT, technology, or computer servicing environment.
• Proven experience managing big service operations with 20 people across multiple operational functions.

Skills & Competencies

• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-oriented with a professional and friendly demeanour.
• Ability to work independently and collaborate with internal teams.   
• Strong customer complaint handling and dispute resolution skills, with the ability to manage difficult conversations professionally and confidently.
• Ability to handle legal-related service matters, including court attendance, mediation, and regulatory case follow-ups.
• Sound judgment and decision-making skills when managing complaint cases.
• Strong written communication skills for preparing investigation reports, responses, and legal documentation.
• Resilient, calm under pressure, and capable of managing challenging customer, legal situations and operations issues

The Import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a team leader with knowledge of the CargoWise system, strong expertise in Import Workflows, and the ability to supervise staff across all stages of the import process.

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using Cargowise system.

Other Info

Working Location:  40 Alps AvenueSingapore 498781

Working Hours: 0900hrs-1730hrs(Mon-Fri), 0900hrs-1300 (Alt Sat)

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Why WWT?

Fuelled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 13th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

The Solutions Consulting & Engineering is an organization that is customer focused and solutions Led. We deliver end-to-end and emerging solutions to drive customer value, satisfaction, increase profitability, and growth. Our success is enabled by our world-class management consulting, delivery excellence, and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our customers' most complex challenges.

What will you be doing?

World Wide Technology, Inc. has an opportunity available for a Service Delivery Manager in Infrastructure Services Managed Services. This position will be focused on providing operational oversite for our Managed Services customers. Oversight includes assisting with all aspects of high-priority projects, incidents, major incidents, and service requests. This position includes an on-call rotation schedule with team members to provide 24X7 support for Managed Services. Candidates must embrace World Wide Technology's Core values (Why WWT - Culture - WWT).

Your Responsibilities

• Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executives and supporting team members.
• Act as the escalation point for all Managed Services operational requests and issues.
• Provide operational oversight to Managed Services customers.
• Be customer-facing for daily operations.
• Attend all internal and external meetings related to assigned customers.
• Participate in onboarding new customers to operational readiness.
• Have demonstrative experiences with ITIL Service Management practices, including Incident, Change Enablement, Service Request, Major Incident Management, Problem Management, Knowledge Management, and Asset Management.
• Own the delivery of managed services and are responsible for the health of the services, independently of which department or group within WWT or an OEM the services are sourced.
• Demonstrate extreme ownership for customers.
• Learn to navigate the organization quickly and effectively.
• Review all incidents, major incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned customers daily, with a heavy focus on ticket and process quality.
• Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned customers.
• Must be able to anticipate, remediate, and report risks.
• You must act with a problem-solving mindset.
• Prepare and conduct weekly, monthly, and quarterly operations meetings for all assigned Managed Service customers.
• Work with the Operations Management team, ensuring Engineers and Architects have the proper skills and experiences to support Managed Services customers.
• Manage escalation bridges for major incidents or problems for Managed Services customers.
• Create and present Root Cause Analysis for all major Incidents and problems.
• Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
• Learn, follow, and improve processes and compliance functions.
• Create and update documentation including Standard Operating Processes and Procedures.
• Perform training for new employees.
• Build, develop, and maintain OEM and Vendor relationships.

Your Soft Skills

• Confidence in yourself
• Open to learning and changing behaviors
• Can tell a story when presenting. You will need to do more than read slides during presentations.
• Have a high EQ (can read the room)
• Perform required reading and actively participate in the book club.
• Be trustworthy and trust your team members

Certifications

• Bachelor’s Degree in Business, IT, or related field or equivalent experience
• ITIL Foundations or higher certification is highly desirable.

Work Experience

• 5+ years of Incident Management, Problem Management, or Crisis Management experience required.
• Exposure to technology projects and project management.

Specialized Knowledge, Skills, and Abilities

• Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate must be able to demonstrate a command of Japanese speaking, writing, and presenting skills. The candidate will be interviewed in Japanese by a native speaker.
• Must possess C2 in CPE (Cambridge Proficiency Exam) or IELTS (International English Language Testing System ) at a band level of 7 or higher or proficiently able to demonstrate a command of English speaking, writing, and presenting. The candidate will be interviewed in English by a native speaker.
• Advanced Skills in MS Office applications including Excel, Word, OneNote and Outlook
• ServiceNow and SharePoint experience is a plus.
• Ability to work independently and aggressively track incidents
• Excellent documentation skills and attention to detail
• Ability to communicate well with customers and co-workers
• Ability to work in a team environment
• Strong problem-solving skills
• Strong communication skills (written, verbal, and presentation)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

• Reputable Community Healthcare Organization

• Competitive Remuneration package

• Good Career Exposure

As a Senior Nurse Manager (Home Care), you will be responsible for the following duties:

• Lead and manage home nursing operations, including service delivery, resource allocation, and care coordination across multidisciplinary teams

• Ensure regulatory compliance with MOH guidelines, Singapore Nursing Board standards, and internal policies

• Drive clinical governance and quality initiatives, focusing on patient safety, risk management, audits, and continuous improvement

• Develop and execute strategic plans with HOD to achieve clinical, operational, and business KPIs

• Oversee SOP development and implementation, ensuring alignment with evidence-based practices and nursing standards

• Build and lead a high-performing team through recruitment, training, competency development, and performance management

• Mentor nursing leaders (e.g., Nurse Managers, Clinicians, Educators) to strengthen leadership and clinical capabilities

• Collaborate with senior management and external stakeholders to develop new programmes and innovative care models

• Foster a culture of professionalism, accountability, and continuous learning, including participation in training and service improvement initiatives

Requirements:

• Min. Diploma in Nursing.

• Registered in Singapore Nursing Board.

• Min 5 years of nursing management or health services management experience, including at least 3 years in people management, with community care exposure.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE        : 19C9777

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Role: Incident and Production Support Manager

Job Title: Incident Management & Platform Support Manager (S3/S4)

Job Summary:

We are seeking an experienced Incident & Production Support Manager to join our Servicing & Business Enablement team. This role’s primary focus is on issue resolutions to deliver the optimal experience for our Partners and Clients. The role assumes full accountability to ensure day-to-day operational functionalities of our existing platform as well as our mission-critical new trading platform. He will also be spearheading as the primary contact point with our vendors as well as Group Technology teams to ensure proper end-to-end closure of issues, crisis management.

Key Responsibilities:

• First respondent for issues reported from our external and internal stakeholders.
• Proper management of multi-platform ticket support tools to ensure prompt and full resolution of issue tickets.
• Strict governance of internal and external vendors’ support team to achieve KPI & SLA established in terms of ticket closure
• Provide regular reporting post tight tracking of ticket resolution, SLA and ensure proper escalation matrix in place.

Requirements:

• 6-8 years of Incident Management / Production Support within Financial Institution / Finance Industry
• Independent and accountable for owning all issues and tickets reported – following up with stakeholders as well as relevant support teams to resolve upon full resolution.
• Basic familiarity of technical infrastructure as well as knowledge of investment, especially unit trusts (Mutual Funds) and securities (Equities) would be a bonus. 

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

• Competitive Remuneration Package
• 5 Days, Office Hours
• Close Proximity to Public Transport

As a Lead Centre Manager, Active Aging Centre, you will be responsible for the following duties:

• Oversee operations and performance of Active Ageing Centres ensuring smooth service delivery for seniors.
• Lead and support AAC Supervisors, fostering a positive team culture.
• Assist in staff recruitment and training, collaborate with supervisors to ensure consistent service standards.
• Ensure compliance with SOPs, contingency plans, and policies.
• Manage incidents, audits, public inquiries, and feedback.
• Monitor and report centre statistics to management and authorities. Coordinate facility maintenance, procurement, and vendor management.
• Plan manpower deployment for optimal coverage across centres.
• Oversee daily community care operations, guide the team in care management, budgeting, procurement, supplier and volunteer management, and review care performance and financial sustainability in line with community engagement goals.
• Promote the Asset-Based Community Development approach to recruit and activate residents as community champions.
• Manage volunteer recruitment, training, and database.
• Strengthen relationships with community partners, volunteers, and donors to support AAC objectives.
• Build partnerships with healthcare and community stakeholders for seamless service referrals and integrated care.
• Represent the organization at platforms like ICCS for collaborative planning.
• Coordinate cross-centre initiatives to align with organizational goals and community strategies.

Requirements:

• Possess Diploma or Degree in Social Work, Gerontology, Nursing, Allied Health or a related healthcare field.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

Assist the Head of Operations to oversee the Security & Building Services (SBS) operations of One Raffles Place. He/she is responsible for the overall management of the SBS operations to surpass Grade A office building standards.

Responsibilities

• Develop plans and manage daily operations for One Raffles Place to ensure excellent standards are achieved and requirements are met according to agreed service levels
• Develop and improve SOPs and departmental BCP.
• Manage a team of staff and service providers.
• Ensure effective communication within the team and with internal & external stakeholders to achieve their assigned KPIs.
• Review contracts' specifications to ensure cost effectiveness and competitiveness.
• Manage capital replacement works, asset enhancement initiatives and maintenance repair/replacement whenever assigned.
• Liaise with government authorities and consultants on regulatory requirements.
• Ensure compliance with building and statutory requirements/regulations.
• Ensure safety and health procedures are in place according to WSH Act and other prevailing laws/regulations.
• OPEX / CAPEX

o Prepare budgets for OPEX/CAPEX works and manage the annual maintenance/expenditure within approved budget.
o Prepare and conduct tender exercises for OPEX/CAPEX works such as replacement, upgrading or redevelopment works and manage such works according to timelines.
o Prepare approval papers for OPEX/CAPEX requests.

• Facilities Management

o Management of services and monitoring of service providers.
 Manage service providers and their processes that support the core business of the organization.

 Manage the work quality of service providers and ensures a high standard of maintenance and operational efficiency of the buildings is achieved at the agreed service levels.

 Responsible for the administration of all contractual obligations and timely renewal of maintenance contracts.

o Preventive maintenance and improvement work.
 Plan and organise preventive maintenance for all facilities-related works.

 Plan building inspections.

 Develop facilities-related emergency plans.

• Safety Management

o Develop initiatives and programmes to eliminate fire occurrences and workplace incidents and enhance standards

o Identify equipment, process and procedural changes to minimise fire and workplace hazards.
o Review internal stakeholders' workplace activities and risk assessment to ensure compliance with internal policies and external legal requirements, including MOM WSH regulations and standards or any other relevant sectorial guidelines.

o Ensure the effectiveness of the Company Emergency Response Team.

o Carry out duties of a Site Incident Controller during emergencies.

Requirements

• Degree in Building Management, Facilities Management or its equivalent is preferred. Having a Master's Degree will be advantageous.
• At least 5 years of managerial experience in estate/property management, preferably in large commercial or retail buildings.
• Experienced in managing contracts, vendors, security and carpark in Grade A office buildings.
• Ability to take on the role of CERT SIC will be an added advantage.
• Ability to take on the role of Environmental Control Officer (Specified Premises) [ECO(SP)] will be an added advantage.
• Competent in reading and understanding technical/structural drawings, e.g. as-built drawing.
• Good business acumen and strong managerial leadership qualities.
• Good interpersonal and communication skills
• Independent, resourceful, self-motivated, result oriented and a team player who is able to work well under pressure in a fast-paced environment.
• Versatile and quick in analysing and resolving problems within given deadlines.
• Good knowledge of statutory requirements / codes of practice on building services, facility operations, maintenance and safety.

Key Responsibilities:

• Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Deal Pursuit team, Services Delivery team, & Professional Services team, etc.
• Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
• Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.
• Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
• Provide the right training sessions to induce more customers’ usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services and solutions industry.
• Strong understanding of IT hardware, cloud technologies, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
• Experience in customer engagement, strong probing skills to understand customers’ pain points
• Strategic thinker with a proactive approach to problem-solving and decision-making.

EA License No.: 11C5502

EA Reg No.: R23114633