Total 10,194 Others level Customer Service job vacancies

Quality Manager (Call Centre), 1 Year Contract Up $7.5K
Working Location: Near to Clarke Quay MRT / Novena MRT
Working Hours: Mon - Thurs (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.

• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.

• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.

• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.

• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.

• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.

• Perform service recovery calls/emails as needed for de-escalation.

• Determining call quality and standards via call audits and calibrations.

• Evaluate and improve current email templates for continuous improvement.

• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.

• Timely reporting to management team and stakeholders

• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.

• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.

• Perform other ad-hoc duties as assigned.

Responsibilites:

• Support the clinical team in advising clients on financial assistance schemes, ensuring timely updates for means testing reviews and subsidy renewals
• Assist the clinical team with administrative processes to facilitate effective service delivery to clients and caregivers
• Manage the onboarding of new clients, including scheduling and rescheduling of initial assessments, processing subsidy applications and responding to rehabilitation-related enquiries
• Provide support in the initial assessment of client and caregiver needs, including basic case management under the guidance of a Case Manager or Social Worker
• Enhance clients’ and caregivers’ ability to cope by coordinating and streamlining access to relevant community services
• Provide clients and caregivers with appropriate information, guidance, and referral support
• Conduct joint home visits with Case Managers, Social Workers or members of the multidisciplinary team when required
• Support the planning and execution of events or projects related to client and caregiver support
• Participate in case discussions with the clinical team
• Prepare, consolidate and monitor monthly reports and relevant statistics
• Ensure timely and accurate documentation in both digital systems and physical records
• Perform any other duties as assigned by the reporting officer

Requirement:

• Diploma or Advanced Diploma, preferably in a healthcare-related discipline
• Minimum 1–2 years of relevant experience in the healthcare or social services sector
• Compassionate and patient individual with a gentle disposition, strong empathy and active listening skills
• Team player with strong interpersonal and communication abilities
• Familiar with or able to quickly understand the healthcare and social services landscape
• Demonstrates a positive attitude, adaptability and maturity in a dynamic work environment

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” or WhatsApp us at 8909 8083 for quicker respond. Alternatively, you may send your resume to jamie.chan@chiefrecruit.com for better reach.

We regret that only shortlisted candidates will be notified.

Reg. No.: R1987360 (Chan Jie Min)

EA License No: 24C2083 (Chief Recruit Pte Ltd)

By submitting your personal information and resume (CV) to us, you grant permission to Chief Recruit Pte Ltd and its associated entities to collect, process, and share your personal data for the purposes outlined in the Privacy Policy, which can be accessed at https://chiefrecruit.com/privacy-policy. You confirm that you have reviewed, understood, and accepted the terms of the Privacy Policy.

Overview         

Responsible for project performance interms of HSE, schedule, design, scope quality, stakeholders, process, risk, project administration and cost. You will be required to perform duties diligently to the quality standards set by the Company and conform to the Company’s policies and business systems and be always committed to their implementation and continuous improvement.

Your role

• Project execution and administration using established work processes and company quality management systems.
• Leading interactive planning sessions and establishing project schedules.
• Risk identification and establishing project risk register.
• Liaising with the client and stakeholders to ensure all client requirements related to the work packages are met, in accordance with company procedures.
• Managing all employees under your report to ensure they are working efficiently and completing tasks correctly.
• Assist in all procurement/contract administration activities, including but not limited to preparing technical specification, reviewing, and analysing submissions, preparing reports, negotiating with tenderers/contractors, chairing and writing minutes, administering awarded contracts and closing final accounts for awarded contracts.

About you

• Preferred Degree Holder in Engineering/Architecture/Interior Design or relevant discipline.
• Have a minimum of 8 years of relevant experience across Data Centre / Telecom projects
• Understanding of modular constructionwill be an advantage
• Excellent communication and presentation skills
• Professional accreditation preferred e.g. PMP, RICS, CIOB
• With good understanding of statutory submissions following Fitting out work
• Able to work independently and run construction meetings
• Able to coordinate between stakeholders including clients, consultants and contractors

Rewards & benefits

Explore the rewards and benefits that helpyou thrive – at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Discretionary bonus program.
• Relocation assistance.
• Transportation & housing allowances (available for remote work locations).
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen yourskills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-classengineering services and nuclear organization. We connect people, data andtechnology to transform the world's infrastructure and energy systems.Together, with our industry partners and clients, and our global team of consultants,designers, engineers and project managers, we can change the world. We'recommitted to leading our clients across our various end markets to engineer abetter future for our planet and its people.

Find out more.

Preschool Principal

• Company Benefits & Incentives
• Career Progression Opportunities
• Location: Bright Hill

Requirements:

• Minimum Diploma in Early Childhood Care and Education - Leadership or equivalent certificates recognized by Early Childhood Development Agency (ECDA)
• Principal - ADECL / DECCE-L / DPL

Responsibilities:

• Provide leadership for setting overall goals for the school as a basis for curriculum objectives
• Lead a team of early childhood teachers in providing quality education, holistic development, and care for the children
• Responsible for the strategic direction and overall management of the preschool
• Communicate with parents effectively, and build rapport and trusted relationships with parents to ensure concerns, issues and feedback are addressed on a timely basis appropriately.
• Responsible for all government related matters such as ECDA including renewing and maintaining of license
• Set educational standards and goals and help establish policies, procedures and programs to carry them out
• Proactively review current policies, procedures and programs and identify ways to improve the overall standards of the preschools and future preschools which will be acquired by the Group
• Ensure daily operations are in order and in compliance with licensing and other regulatory requirements, where applicable
• Mentor teachers in all areas to facilitate collaborative approaches for learning, teaching and evaluation so as to improve the overall performance standards and competencies
• Implementation of specific center programs, initiatives and events
• Handle center administrative matters and enrolment
• Determine licensing, health and safety regulations from the start and local regulatory agencies requirements
• Management and optimization of center resources
• Prepare budget and control budget expenditures

Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474

• Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information.
• Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction.
• Maintain up-to-date knowledge of company products to answer customer questions effectively.
• Identify and act on opportunities to upsell or cross-sell products and services to customers.
• Collaborate with team members and other departments to ensure consistent and high-quality customer service.
• Follow company policies and procedures when managing customer requests and issues.
• Participate in training programs to continuously improve customer service skills and product knowledge.

Qualifications and Skills:

• Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred.
• Proficiency with Simplify software, Excel, and other customer service tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving and decision-making skills applied to customer interactions.
• Positive and empathetic attitude toward customers.
• Chinese or Japanese language skills (added advantage for communicating with specific customer segments).

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Job Responsibilities:

•  Perform continuous monitoring, routine patrols, and inspection of data centre infrastructure, critical facilities, and associated equipment.
•  Manage day-to-day maintenance coordination, and escalate any critical troubleshooting requirements that needs to be conducted by manufacturers.
•  Conduct routine checks of M&E and critical systems performance.
•  Record and report daily operating conditions, abnormalities, and system status.
•  Supervise and oversee OEMs, subcontractors, and service vendors performing works on electrical, mechanical, fire, and critical facilities systems.
• Ensure all vendors deliver competent, safe, and quality services in compliance with contractual obligations, site rules, and safety requirements.
• Coordinate and monitor scheduled and ad-hoc vendor activities, ensuring proper documentation and work completion.
• Promptly respond to incidents, alarms, and emergency situations.
• Execute incident escalation in accordance with approved escalation matrices and emergency response procedures.
• Provide standby and emergency support when activated, including shift stand-in or additional coverage as required.
• Ensure proper handover and takeover of duties during shift changes.
• Carry out duties that comply with approved SOPs (Standard Operating Procedures), MOPs (Method of Procedures), and EOPs (Emergency Operating Procedures).
• Carry out all work strictly in accordance with site processes, operational governance, and safety regulations.

Requirements:

• Nitec / Higher Nitec / Diploma in Electrical/Mechanical/DC Infrastructure or relevant engineering discipline (Electrical, Mechanical or related fields)
• Additional certifications relevant to the industry is an added advantage
• 1 -2 yeas experience maintaining electrical, mechanical, fire protection system in facility management, particularly handling critical systems would be an added plus
• Strong problem-solving abilities, communication skills, and the ability to work independently and as part of a team
• Proficient in Computer skills eg. microsoft office, google emails, docs etc
• Shift work & Standby Duty is required

Salary: SGD $3,200 – $3,500 per month

Are you a highly organized and customer-focused professional who thrives in a fast-paced business environment? We are looking for a Customer Service Coordinator to join a growing international organization and play a key role in supporting customers, coordinating sales operations, and ensuring seamless order fulfillment across regional markets.

This is an excellent opportunity for individuals with experience in customer service, sales coordination, or order management who are looking to develop their career within a collaborative and globally connected team.

Key Responsibilities

• Serve as the primary point of contact for customers and provide excellent customer support for assigned markets.
• Prepare and manage quotations independently while ensuring healthy margins and supporting sales objectives.
• Coordinate end-to-end order processing, including order entry, backorder management, shipment follow-ups, and delivery updates.
• Maintain accurate customer records, databases, documentation, and filing systems.
• Work closely with Sales, Procurement, Logistics, and Management teams across Singapore and overseas offices to ensure smooth operational execution.
• Monitor sales performance and market trends, preparing reports, analyses, and evaluations to support business decisions.
• Support the planning and execution of sales and marketing initiatives alongside internal stakeholders.
• Assist with the coordination of customer visits, meetings, and business travel arrangements when required.
• Participate in process improvement initiatives, quality management activities, and cross-functional projects.
• Provide guidance and training to new Sales Coordinators as needed.
• Support Shipping and Logistics operations during peak periods or team absences.
• Ensure all assigned responsibilities are completed accurately, efficiently, and within established timelines.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Sales, or a related discipline.
• Prior experience in customer service, sales coordination, order processing, customer support, or administrative functions is preferred.
• Strong communication and interpersonal skills with the ability to build positive relationships with internal and external stakeholders.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications; experience with ERP or CRM systems will be advantageous.
• Positive attitude, strong sense of responsibility, and ability to work both independently and as part of a team.

Why Join Us?

• Opportunity to work within an international and multicultural business environment.
• Exposure to regional and overseas customer and sales operations.
• Supportive and collaborative team culture.
• Career growth, learning, and development opportunities within a growing organization.

If you enjoy customer interaction, sales support, and coordinating business operations across multiple stakeholders, we would love to hear from you.

- Perform general receptionist and administrative duties

- Perform data entry using Customer Relationship Management (CRM)

- Ensure proper documentation and filing system

- Excellent telephone etiquette

- Book and conform appointments via phone calls, and/or SMS

- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required

- Attend to customer’s enquiries

- Manage customer’s appointment bookings

- To deliver all customer service with excellence

- Guiding and training new staff members to promote internal growth

Job Requirements

- Experience in retail or telemarketing experience will be an added value.

- Able to commit to working retail hours on weekdays and
weekends/public holidays.

- Cheerful & out-going characteristic

- Customer-oriented.

- Have basic PC skills

Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment

工作责任

- 执行一般接待员和行政职责

- 使用客户关系管理(CRM) 软件执行数据输入

- 确保适当的文件和归档系统

- 优秀的电话礼仪

- 通过电话和/或短信预订和确认客户的约定

- 处理来电和回电，将电话转接到相应部门并在需要时记下消息

- 处理客户的查询

- 管理客户的预约

- 提供卓越的客户服务

- 指导和培训新员工，促进内部成长

工作要求

- 有零售或电话营销经验将是一个附加值

- 能够接受在零售时间上班，周日、周末和公共假期（

- 性格开朗外向

- 以客户为导向

- 具备基本的电脑技能

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

1 Year Contract

Job Requirements:

• At least two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment.
• O level/higher NITEC
• Comfortable in taking calls in English and 1 other language

Work Location : 1 Greenwich Dr

Working Hours : Monday - Friday 8:30AM - 6:15PM or 8:00AM -5:45PM

Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalization wave. Be empowered to co-create the future with our dynamic teams!

Make an Impact by

Facilities Monitoring & Operations

• Monitor and manage critical Data Centre (DC) facilities infrastructure in a 24x7 Centralized Network Operations Centre (CNOC) environment.
• Perform real-time monitoring of electrical, mechanical and environmental systems including UPS, generators, CRAC/CRAH units, power distribution systems, temperature and humidity monitoring, leak detection systems and access control systems.
• Respond promptly to facility alarms, incidents and abnormalities, and escalate issues to customer success team, technical specialists and customers based on severity and operational impact.
• Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
• Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
• Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.

Incident, Change& Maintenance Coordination

• Support facilities incident management processes including incident logging, escalation, tracking and closure within defined SLA timelines.
• Manage change requests workflow with internal teams
• Ensure proper documentation and shift handover updates for all incidents, maintenance activities and operational events.
• Liaise with internal stakeholders to ensure timely resolution of facilities-related issues.

Operational Support& Reporting

• Maintain accurate operational records, alarm logs, escalation reports and facilities documentation.
• Assist in generating operational and facilities performance reports for management review.
• Manage One Nxera Portal
• Support continuous improvement initiatives to enhance operational efficiency, monitoring effectiveness and service reliability.
• Ensure compliance with operational procedures, safety requirements and data centre best practices.

Skills for Success

• ITE, Nitec/Higher Nitec or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.
• Minimum 2 years of relevant experience in Data CentreOperations, Facilities Operations or mission critical infrastructure environments.
• Candidates with relevant hands-on experience in 24x7operations environments are encouraged to apply.
• Basic understanding of Data Centre facilities systems including power, cooling, environmental monitoring and building management systems.
• Familiarity with facilities monitoring tools such as BMS, EMS, DCIM or ServiceNow systems is advantageous.
• Knowledge of incident management, escalation handling and change management processes.
• ITIL Foundation certification will be an added advantage.
• Able to work effectively in a 24x7 shift environment (12-hours shift rotation)
• Good troubleshooting, coordination and communication skills.
• Team players with positive attitude and willingness to learn.
• Able to remain calm and organized during operational incidents and high-pressure situations.

Roles and Responsibilities:-

• Manage all theCompany's digital assets and infrastructure - office computers, laptops,networks, mobile devices, emails, databases, and content management systems — ensuring 24x7 availability, security, daily backups, and proactive defence against cyber threats across all jurisdictions the Company operates in;

• Lead the evaluation,deployment, and governance of AI platforms across the organisation (ChatGPTEnterprise, Claude, Microsoft Copilot, Gemini, and others), establishinginternal usage policies and helping research, editorial, marketing, and salesteams adopt AI tools securely and productively;

• Administer theCompany's cloud and SaaS stack (Microsoft 365, Zoom, CRM, hosting, cloudstorage), including identity management, MFA, SSO, license optimisation, anduser lifecycle across all offices;

• Identify and deliverautomation opportunities across departments using workflow tools (Zapier, Make,Power Automate)  and manage technology projects and third-party vendorcontracts to ensure SLAs, budgets, and outcomes are met;

• Provide day-to-day IT support to ~60 colleagues across multiple offices and time zones, while supporting the office manager with basic upkeep of alarm systems,  recording equipment, and routers.

Core Skills

Based on the above qualifications, the Core Skills required for this job are as follows:-

• AI literacy and platform fluency — hands-on experience deploying and governing AI tools (LLMs, AI assistants, AI-enabled SaaS), with a working understanding of prompt engineering, model limitations, and responsible-use frameworks;

• Cloud, SaaS, and security administration — practical skills with Microsoft 365 identity providers (Entra ID), at least one major cloud platform (AWS/Azure/GCP), endpoint security, MFA, and modern incident response basics.

• Automation and integration mindset — ability to design no-code/low-code workflows and write basic scripts (Python, JavaScript, or PowerShell) to connect systems via APIs and reduce manual effort.

• Able to balance day-to-day operations, manage third-party contractors and in-house developers, and deliver outcomes on time and within budget.

• Documentation, enablement, and teamwork — strong written and verbal communication, ability to produce SOPs and knowledge-base articles, run training sessions for non-technical colleagues, and dependably support a globally distributed team.

Key Performance Indicators (KPIs):-
We will measure you on the following KPIs based on the job you will be doing everyday :-

• Daily support of your colleagues for their everyday IT installation, networking, inventory control and trouble-shooting needs;
• Managing all IT-based third-party relationships to ensure they meet their contractual obligations on a continuing basis;
• Managing new development work to introduce bespoke applications to meeting the Company’s growing needs;
• Ensure the Security of all websites, databases, physical NAS, firewalls and physical premises by investing in regular upgrades, testing against hack attempts and conducting forensics on attempts to hack the systems.
• Contributing to the overall goodwill and reputation of the Company, and its growth as a leading player in the market.

Job Qualifications

We believe that the following are the qualifications that you should have in applying for this job:-

• Singaporean or Singapore PR
• Bachelor's or Polytechnic Degree in IT, Computer Science, or related field;
• Proven work experience and have at least 3-5 years of working experience in IT Operations support;
• Strong project management skills, able to balance day-to-day operations with development tasks, work independently, take ownership of tasks and deliver outcomes in a timely manner;
• Good verbal and written communication skills.
  

If you think this job suits you, please send your updated CV together with a cover later stating your current and expected salary to htan@tab.global

• Please visit www.tab.global, www.theasianbanker and its other supporting websites for more information on us.

As the Guest Service Associate, you are responsible for ensuring the daily operations of the hotel runs smoothly and efficiently, including but not limited to reception, reservations and concierge duties. The Guest Service Associate reports directly to the Guest Service Leader.

Job Overview:

● Create an environment of learning, ensuring that all members of the team are trained to understand and follow all standards of operation.

● Assists in the hotel operational activities as delegated by the Guest Service Leader.

● You are hands on, encouraging excellence from staff team members during daily operations.

● Ensures the efficient and effective operation of the Front Office department.

● Work with the Food and Beverage department when required.

● Maintain a positive and friendly attitude at all times, impacting guest experience in a positive manner.

● Knowledgeable of the city you are in.

● Maintains reservation systems and coordinates all arrivals, effectively communicating to team members.

● Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.

● Suggests and implements corrective actions.

● You are guest experience focused- You are driven by 100% guest satisfaction and uphold the MAMA standards.

● Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security.

● Performs daily room and property inspections.

● Other duties as assigned.

Qualifications:

● Previous experience in a hotel environment is a plus.

● Excellent computer skills.

● Must have the ability to work flexible work hours including evenings and weekends and holidays.

● Must possess excellent oral and written communication skills.

● Ability to anticipate needs and wants of guests while balancing business needs of the Company.

● You’re a team player - at MAMA, we all roll up our sleeves together.

● You jump out of bed each morning, fizzing with energy, excited about what you’ll achieve today.

● We could enjoy a meal together and share a laugh along the way.

MAMA Would Love It If:

● Competent in Microsoft Excel, Microsoft Word, Microsoft PowerPoint.

● You’re passionate and creative about what you do and how you do it.

● You’re not easily stressed and perform at your best under pressure.

● You love the city you live in and are a proud ambassador of the city.

Other Duties:

This job description is not an exhaustive list of all the job functions that a team member may be asked to perform from time to time at the direction of the leadership team.

Job Summary

The Part-Time IT Support Consultant provides remote technical support and administration for HR-related systems, ensuring smooth operations, security, and user accessibility. The role focuses on troubleshooting, user training, system testing, and maintaining service quality without involving network or hardware management.

Responsibilities

• Maintain and administer HR-related systems including E-Leave, E-Payslip, E-Payroll, E-Typing Centre, and Employee Self-Service Portal to ensure continuous system availability and performance
• Configure and manage user accounts, permissions, and security settings to uphold system integrity and data confidentiality
• Monitor workflows, system functions, policy configurations, web hosting services, and automated backups to support operational continuity
• Provide remote technical support via TeamViewer, WhatsApp, email, and other channels to diagnose and resolve user-reported system issues promptly
• Analyze incident reports and user-submitted documentation to identify root causes and recommend improvements for system efficiency
• Conduct user training and system familiarisation sessions to enhance user competence and adoption of system features
• Support user acceptance testing (UAT) for system updates and enhancements to validate functionality and performance
• Prepare and maintain user guidance materials and documentation for system navigation and troubleshooting
• Coordinate with client representatives to escalate and resolve technical issues while maintaining accurate records of incidents and resolutions
• Perform system testing and quality assurance activities to identify and rectify bugs and ensure compliance with operational requirements
• Respond to support requests within agreed timelines, monitor service quality, and maintain high user satisfaction during designated support hours
• Maintain system security controls, enforce user access permissions, and support data protection and confidentiality standards
• Assist in backup and recovery processes to safeguard system data and support business continuity

Required competencies and certifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline
• Minimum 2–3 years of experience in IT support, HRIS administration, or related technical support functions

Preferred competencies and qualifications

• Proficiency in Microsoft Office applications and remote support tools
• Strong communication and customer service skills to effectively assist users and stakeholders
• Ability to work independently and manage multiple support requests with strong organizational skills and attention to detail

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Practice Customer Engineer (CE) with a specialty in infrastructure migrations, you will partner with technical sales teams and other CEs to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins for the migration of complex, enterprise workloads, in partnership with platform CEs, Google Cloud Consulting, and partners. You will leverage your expertise in our most strategic product areas to direct migrating pilot workloads as proof-of-concepts and demos to sell complex migrations of large enterprise workloads to customers. You will solve migration-centered customer issues and provide a critical feedback loop to influence customers, partners and product development. With your organizational, communication, and presentation skills, you will engage with customers to understand their business and technical requirements, and present practical and useful solutions to facilitate and de-risk the migration to Google Cloud.

Qualifications

Job responsibilities

• Drive the technical win for complex workloads within migrations to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-to-Market team.
• Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing pre-sales role.
• Experience with enterprise architectures and migration strategies for technologies such as cloud to cloud or on-premises to cloud.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

• Experience with data centers consolidation, relocation, migration, or virtualization projects.
• Experience in migrating, architecting and developing software or infrastructure for scalable, distributed systems.
• Experience in configuration management (e.g., Puppet, Chef, CFEngine, Salt), and functional operations of server, storage, and network functions.
• Experience with networking concepts (e.g., Routing, VPNs, load balancers, and firewalls).
• Experience migrating Linux workloads across private, public, or hybrid cloud environments.
• Experience with enterprise approaches for business continuity, disaster recovery, and backup and restore.