Job Summary

This role handles customer calls on banking products and services, providing accurate information, resolving enquiries, and assisting with basic account-related requests. It also involves identifying customer needs and escalating more complex issues to relevant teams.

Responsibilities

• Handle inbound (and sometimes outbound) customer calls related to banking products and services (e.g. accounts, cards, loans)

• Address customer enquiries, requests, and complaints in a professional and timely manner
• Provide accurate information on bank policies, procedures, and transactions
• Assist with basic banking requests (e.g. card activation, account updates, dispute reporting)
• Identify customer needs and escalate complex issues to relevant departments when required

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

Incident Management

• Manage the Incident Management (IM) space, ensuring timely communication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty
• Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed.
• Monitor performance metrics and dashboards to identify and drive process improvements.
• Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre).
• Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication.
• Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions.

Problem Management

• Manage the Problem Management function to strengthen ITSM/ITSO practices.
• Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe.
• Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations.
• Train and support members on problem management processes, emphasizing RCA processes & protocols.
• Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards.
• Conduct lessons learned to strengthen prevention and response strategies.

Requirement

• 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager.
• Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability.
• Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues.
• Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations.
• Collaborate with cross-functional teams to ensure timely implementation of permanent fixes and preventive measures.
• Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols.
• Partner with the ServiceNow platform team to enhance and optimize the Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs.
• Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies.
• Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability.

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Major Duties &Responsibilities

• Plan and lead SD-WAN site migrations across multiple network environments, ensuring minimal business disruption
• Participate in IT Technical Due Diligence activities for new office builds, identifying network risks, gaps, and remediation requirements
• Coordinate with cabling partners, telco providers, professional service vendors, and internal CLIENT teams to plan and execute network site assessments
• Partner with local IT and business stakeholders to gather requirements and translate business needs into network solutions aligned with CLIENT standards
• Collaborate with professional service vendors to develop and review Low Level Designs (LLDs) in compliance with CLIENT architectural standards
• Work with Project Managers to define network scope, milestones, and implementation plans for assigned projects
• Coordinate and support end to end network deployment activities across multiple APAC sites, working closely with vendors and end users
• Manage engagement with telco providers to ensure timely delivery, installation, testing, and activation of WAN services
• Ensure vendor-delivered solutions comply with approved designs, technical standards, and business requirements
• Troubleshoot and resolve network implementation issues in collaboration with local vendors and service providers
• Plan/Lead architecture and delivery of AI -driven network solutions.
• Travel as required to support project execution and on-site delivery activities

Required Qualifications:

• 5+ years of experience in office network design, planning, and implementation, with strong structured cabling expertise

Good technical knowledge in:

o Traditional WAN technologies (MPLS, IPSec VPN)

o Cisco SD‑WAN

o Enterprise campus and branch network architectures, including routing (BGP, EIGRP) and LAN switching

o  Cisco and Meraki wireless LANsolutions

o Network security solutions (Cisco ASA, Firepower, and related management tools)

o Cloud platforms (AWS and Azure)

o Zscaler products and solutions

·        Experience in network automation, preferably using Itential

·        Experience supporting network separation activities for A&D initiatives

·        Strong written and verbal communication skills

·        Proven vendor management capabilities

·        Analytical, data‑driven problem‑solving mindset

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Utilize various methods to source and screen candidates, including job boards, social media, and referrals
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Execute business development process, managing stakeholders and business proposals.
• Devise strategic planning and manage projects deliverables.
• Foster positive relationships with candidates throughout the recruitment process
• Maintain HR databases, leave records and employee files
• Ensure proper documentation and filing procedures
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers
• Strong organizational and time management skills with the ability to manage multiple priorities

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Staff Nurse | Central | Up to $6000 | 4days work week

Salary: Up to $6000/month

Work Pattern: 4-day work week | 12-hour rotating shifts

• Day Shift: 7:00 AM – 7:00 PM
• Night Shift: 7:00 PM – 7:00 AM

Role Overview

We are seeking a Senior Nurse / Staff Nurse with strong clinical nursing competencies and the ability to work effectively with both clients and multidisciplinary care teams. This role is suited for candidates with aged care or subacute hospital experience who are passionate about delivering high-quality, resident-centered care.

Key Responsibilities

• Perform, supervise, and evaluate clinical nursing activities
• Maintain and continuously improve clinical nursing standards and quality of care
• Orientate, supervise, and assess the practice of Enrolled Nurses and care staff
• Coordinate total client care with relevant departments to ensure quality service delivery
• Participate in the evaluation and implementation of clinical guidelines and training programs
• Ensure Nursing Care Plans (NCPs) are regularly updated and delivered according to planned outcomes
• Work closely with residents, families, visitors, and volunteers to support holistic care

Requirements

• Bachelor’s Degree or Diploma in Nursing, recognised by Singapore Nursing Board (SNB)
• Registered with SNB
• Minimum 2 years of relevant nursing experience
• Aged care or subacute hospital setting experience is highly preferred
• Strong interest in geriatric care
• Good awareness of current healthcare, professional, and ageing-related issues
• Able to commit to 12-hour rotating shifts on a 4-day work week