Total 64 job vacancies in Cikarang Selatan

About the Role

You are responsible to lead and manage sales activities, sales development and establishing loyalty among customers in own business area to achieve designated sales targets. Meeting assigned sales targets for agreement-based services and new business development. Report to General Manager Sales – Industrial Service.

Main Responsibilities

1. Leads and directs sales team activities to meet the organization’s objectives. Owns the key account management responsibilities over most important clients, sells company's products and services actively.
2. Responsible for performing Business Reviews with agreement customers, utilizing our online customer portal, aiming to renew expiring service agreements.
3. Prepare quotations, tenders and negotiate terms based on company Contractual Instructions guideline and grant levels of authority approval. Ensure that sales offer meet the company's profitability targets and allowable contract terms.
4. Regular follow up with customers on all pending new/renewal agreement and update to Siebel Sales Funnel activities.
5. Update or enrich all information on asset data quality in Siebel before converting the order.
6. Maintain and develop business relationship with customers so as to build up long term business continuity.
7. Promote the sales of Service/Modernization to customers as and when the opportunity arises and passes on the enquiries to Service/Modernization Sales Representatives for follow up with potential customers.
8. Promote YKC adoption to all agreement customer and Checkapp packages in bundling New/Renewal Agreement.
9. Implement parts sales strategy jointly with Parts sales representative by developing new parts list to customers in order to help achieve parts orders and sales targets for the Division.
10. Perform field activities according to HSE procedures and standards in order to achieve required safety standards.
11. Provide input to General Manager Sales Industrial Service on expected orders and sales for New/Renewal Agreement to help with budget estimation for the following year.
12. Leads, directs, evaluates, coaches and develops a team of sales team. Manages the sales related activities through the CRM systems, ensuring appropriate target setting, reporting, lead identification and reporting. Ensures the sales process is managed efficiently through the CRM system.
13. Coordinate with Planner and ensure all are met when there is an update of changes; schedule, site requirement, safety standard, delivery timeline, etc.
14. Assist Finance and Administration team to follow up with customers to ensure timely invoicing and prompt collection of overdue debts.
15. Responsible for cross-functional operations, ensuring all tasks are completed according to sales and marketing strategies.
16. Awareness of ISO 14001 and 45001 standards

ABOUT THE ROLE

•Responsible for performing routine maintenance and minor repairs in guest rooms, public areas, and back-of-house.

•Assist in troubleshooting electrical, plumbing, and mechanical issues to ensure smooth daily operations.

•Support preventive maintenance programs and ensure all equipment is safe and well-maintained.

1/ Customer Support:

• Respond to customer inquiries promptly and professionally via phone, email, chat, or in-person.

• Provide accurate information about products, services, and policies.

• Assist customers with placing orders, processing returns, and handling any issues related to their accounts and orders.

• Resolve customer complaints and concerns in a timely and satisfactory manner.

• Investigate and troubleshoot issues, escalating complex problems to higher-level support as needed.

2. Strategy Development:

• Identify opportunities for improvement in customer service processes and systems.

• Develop and implement strategies to enhance the customer experience and streamline service operations.

• Analyze customer feedback and service metrics to inform project initiatives and decision-making.

• Ensure all interactions align with company standards and contribute to a positive customer experience.

• Ensure customer service standard operating procedures are updated and maintained

 3. Project Management:

• Lead and manage customer service projects from inception to completion, including planning, execution, monitoring, and reporting.

• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.

• Coordinate with cross-functional teams to ensure project objectives are met on time

• Ensure all tasks are performed with a strong commitment to Safety and the implementation of 5S practices.

4. Collaboration:

• Share knowledge and best practices with colleagues to enhance team performance and service quality.

• Foster a collaborative environment and encourage team members to contribute ideas and solutions.

About This Role

To Perform site technical support for Installation, testing, and commissiong of variuous product of overhead travelling cranes, including retrofit and modernization works, within the country coverage area.

Main Responsibilities

• To perform and support installation, testing, and commissioning of any customer order manage by site supervisor for various products of overhead cranes, including retrofit and modernization, and repair works.
• To perform and support site inspection
• To attend and support factory acceptance test.
• To coordinate with appointed sub-contractor related to installation and commissioning works.
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic and/or printed documentation utilizing the established company tools (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines
• To maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution
• To follow all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures; - To participate in programs and assessments to improve health and safety in the workplace
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 and 45001 standards