Total 2,331 Full-time job vacancies in Bukit Minyak

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

We empower merchants with innovative payment, POS, CRM, and business management solutions that help businesses streamline operations and accelerate growth.

Job Summary

We are seeking a highly driven and energetic Merchant Acquisition Executive to join our Sales team. In this role, you will be responsible for expanding EPOS' merchant network by actively identifying, engaging, and acquiring new merchants across Singapore.

This is a field-based hunting role that requires frequent physical visits to merchant locations. You will proactively approach business owners, understand their operational needs, introduce EPOS solutions, and drive new merchant sign-ups. The ideal candidate is confident in face-to-face sales, enjoys building relationships, and thrives in a fast-paced environment.

Responsibilities

• Prospect, identify, and acquire new merchants through active field sales and canvassing activities.
• Conduct regular physical visits to retail shops, F&B outlets, service providers, and other businesses to generate sales opportunities.
• Build and maintain a strong sales pipeline through cold calling, walk-ins, referrals, networking, and market research.
• Understand merchants' business requirements and recommend suitable EPOS products and solutions.
• Deliver product demonstrations and presentations to prospective merchants.
• Negotiate commercial terms and close sales opportunities effectively.
• Manage the end-to-end sales cycle from prospecting and qualification to onboarding and account activation.
• Collaborate closely with internal teams to ensure smooth implementation and merchant onboarding.
• Maintain accurate sales records, pipeline updates, and activity reports within CRM systems.
• Stay informed about market trends, competitor activities, and merchant needs to identify new business opportunities.
• Consistently achieve and exceed individual sales and acquisition targets.

Requirements

• Diploma or Bachelor's Degree in Business, Sales, Marketing, or a related field.
• 1-3 years of experience in sales, business development, merchant acquisition, or field sales.
• Fresh graduates with strong communication skills and a passion for sales are welcome to apply.
• Comfortable with outdoor fieldwork and frequent face-to-face merchant visits.
• Strong interpersonal, negotiation, and relationship-building skills.
• Self-motivated, resilient, and target-driven.
• Excellent verbal communication and presentation skills.

• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency in English; additional languages are advantageous for engaging diverse merchant communities.
• Familiarity with payment solutions, POS systems, fintech, or SaaS products will be an advantage.

Benefits

• Competitive base salary with attractive commission and incentive structure.

• Career growth opportunities within a fast-growing fintech environment.

• Exposure to leading payment and digital commerce solutions.

• Comprehensive training and development programs.

• Collaborative and dynamic work culture.
• Join us in transforming how businesses operate and grow through innovative digital solutions.

Working Location: Bukit Batok/Senja Care Home

Community relations are responsible for managing all community development initiatives throughout Vanguard. This role plans, develop and implement programs to promote community awareness.

Responsibilities:

• Conceptualize communications strategies during CEE meetings and contribute ideas for internal Vanguard events
• Lead or support to build and maintain strong relationships with community partners, grassroots, schools and volunteers as well as local community leaders
• Effectively develop full range of written materials such as contributed articles and write-ups, CEO speeches, marketing materials and reports.
• Work with healthcare institutions such as MOH, MOHH and AIC on seeking clearance on articles and write-ups
• Work with departments to develop communications / marketing collaterals when needed
• Work closely with the Senior / Centre Manager to develop / strategize engagement programs for residents/clients and promote awareness of Vanguard and its mission.
• Develop a comprehensive outreach plan and publicity strategy for Vanguard
• Participate in the research, writing, and presentation of proposals and reports where required
• Lead and organize internal and or external events for Vanguard
• To track and report effectiveness of our outreach programmes and engagement activities
• To track donations on a timely manner and report to the manager monthly

Volunteer Management

• Work with various departments in Vanguard to manage / execute the volunteers’ framework for Vanguard
• Oversight and keeping track of Vanguard’s list of volunteers
• To conduct briefings to volunteers at commencement of activities
• Develop a feedback mechanism for the Volunteers who have served in Vanguard
• Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers’ activities
• Plan regular Support Group meetings and Volunteer Get-Togethers, Volunteers’ Appreciation functions in conjunction with various departments in Vanguard which use volunteers
• Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created.
• Collaborate with other social service agencies to leverage volunteers pool
• Manage regular reporting and tracking, and report metric
• Donation management – Tracking and responding to donations received for the Home.

Requirements:

• A degree in Mass Communications, or Journalism is preferred.
• Min 1 to 2 years' experience in public relations agency, events company, corporate communications environment or journalism is preferred.
• Fresh graduates are welcome to apply too.
• Have served a stint in a Charity or non-profit organisation, prior experience within the healthcare sector is preferred
• Savvy in design softwares and platforms such as Canva and Piktochart

Job Title: Storekeeper (forklift license) (ID4801)
Location: Tuas
Working Hours: 5.5 day work, Monday to Friday 8.30am – 5.30pm, Sat 8.30am – 12.30pm
Salary : $2800-$3100

Job Description
• Responsible for store operations. E.g. Picking, packing, goods receiving and issuing AND/OR delivering to customer sites
• Handling Stock Take of Products
• Serving and greeting walk in customer
• Ensure proper housekeeping and overall maintenance of the store and equipment.

Join our team for a dynamic role with an outsourced project. We are seeking a detail-oriented and organized individual to support the planning, coordination, and administration of staff engagement initiatives, events, operational processes, procurement activities, and internal communications.

Key Responsibilities:

Event & Logistics Coordination

• Coordinate and support the end-to-end planning and execution of internal and external events, engagement sessions, townhalls, awards ceremonies, leadership dialogues, and other organizational initiatives.
• Liaise with venues, event management companies, caterers, and other vendors to coordinate bookings, event requirements, delivery timelines, and on-site arrangements.
• Coordinate logistical requirements including venue setup, registration, seating arrangements, event materials, refreshments, and participant experience.
• Conduct site visits and pre-event checks where required to ensure readiness of venues and event setups.
• Provide on-site event support and assist with post-event follow-up activities.

Participant & Stakeholder Management

• Manage participant administration including invitations, RSVP tracking, reminders, attendance monitoring, withdrawals, and replacements.
• Maintain accurate participant records and trackers to ensure balanced representation and effective engagement across different staff groups.
• Coordinate closely with internal stakeholders to ensure timely updates and smooth participant management.
• Monitor attendance trends and proactively flag potential issues or gaps.

Procurement & Vendor Administration

• Support procurement activities in accordance with organizational policies and procurement guidelines.
• Prepare procurement documentation including quotations, comparative pricing schedules, purchase requests, and supporting records.
• Coordinate with vendors to obtain quotations, invoices, specifications, and required documentation.
• Maintain procurement trackers and monitor approval status, purchase orders, invoice submissions, and payment follow-ups.
• Support procurement close-out activities, invoice verification, and proper filing of procurement records for audit purposes.

Session Administration & Reporting

• Prepare session materials including attendance sheets, discussion materials, seating plans, workshop supplies, and presentation materials.
• Attend meetings, workshops, and engagement sessions to capture discussion points, action items, and key outcomes.
• Compile meeting notes and prepare post-session summaries for stakeholders.
• Collect, consolidate, and analyze participant feedback to identify key themes, insights, and areas for improvement.
• Prepare reports and presentation materials to support decision-making and continuous improvement initiatives.

Knowledge Management & Records Maintenance

• Maintain organized and up-to-date records, trackers, reports, meeting notes, SOPs, participant databases, and project documentation.
• Ensure documents are properly stored, version-controlled, and easily retrievable.
• Support onboarding activities by maintaining accessible and updated knowledge resources.
• Identify opportunities to improve filing systems, tracking processes, and information management practices.

Communications Administration

• Monitor and manage shared email inbox, routing enquiries to relevant stakeholders and tracking follow-up actions.
• Support the dissemination of approved internal communications, announcements, electronic mailers, and intranet updates.
• Coordinate with stakeholders to obtain approved content and communication clearances.
• Provide basic formatting and administrative support using PowerPoint, Canva, and related digital tools.

Requirements:

• Diploma or GCEA Level qualification from a recognised institution
• Minimum 3to 5 years of relevant working experience in administrative support, event coordination, stakeholder coordination, procurement support or related operational roles. 
• Strong communication and stakeholder management skills.
• Good project coordination, time management, and multitasking abilities.
• Organised and detail-oriented, with experience in managing records, documentation, and trackers.
• Proficient in Microsoft Office (Excel, PowerPoint, Word), Microsoft Teams, Zoom, and other digital collaboration tools.
• Familiar with AI tools such as ChatGPT, Claude, or similar applications to support productivity and administrative work.
• Familiarity with government procurement processes and quotation management is an advantage.

Key Attributes

• Proactive and takes ownership of tasks and follow-ups.
• Strong coordination and organisational skills.
• Able to engage stakeholders professionally and tactfully.
• Clear communicator with good follow-through.
• Comfortable using digital and AI tools to improve productivity.
• Able to identify issues and propose practical solutions.
• Reliable and adaptable in a fast-paced environment.

Job Type: Full-time, Contract

Contract Period: 24months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Singapore169037

Alexandra Hospital (AH) is seeking a motivated Research Assistant / Research Associate to support health services and clinical research. Working with a dedicated research team in AH, you will contribute throughout the research lifecycle - from protocol development to dissemination. 

Roles & Responsibilities

Core responsibilities 

• Project coordination and management, including ethics submissions and follow‑up.
• Contribute to research protocol development and study documentation.
• Primary data collection (e.g., surveys, interviews, chart reviews) and data entry, basic data cleaning, and preliminary analyses.
• Conduct quantitative and/or qualitative analysis under supervision.
• Undertake literature reviews, including systematic reviews.
• Contribute to scientific manuscripts, reports, and support dissemination of findings (seminars, presentations).
  
  

Additional / advanced responsibilities (experienced RA):

• Specialised skills in health economics evaluation/ implementation research/AI in health/ health services outcomes research will be an advantage.
• Conduct independent systematic reviews and meta‑analyses.
• Perform advanced statistical analyses and data interpretation.
• Support grant applications (concept notes, methods, budgets).

Qualifications & Requirements

• Bachelor’s or Master’s degree in health sciences, public health, life sciences, psychology, social sciences, or related fields.
• At least two years’ work experience, ideally in health‑related research.
• Experience using Stata, SPSS, and/or NVivo.
• Fluent in written and spoken English.
• Desirable: Experience working with electronic medical records (EMR).
• Track record of publication (e.g., authorship on scientific papers).

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Responsibilities:

• Assisting with recruitment: posting vacancies, reviewing applications, arranging interviews, and conducting reference checks.
• Supporting employee relations, conflict resolution, and communication between HR and various teams.
• Preparing HR documents like contracts, policies, and handbooks.
• Updating and maintaining accurate employee records.
• Assisting with onboarding, including introducing new hires to company processes.
• Handling HR administrative tasks: data entry, filing, and record-keeping.
• Managing confidential employee and company information.
• Updating vendor details, pricing, and system setups.
• Assisting with company-wide process implementation and payroll tracking.
• Facilitating communication with external partners and vendors.
• Supporting HR-related events like orientations, training, and company meetings.

Working hours:

• Mon - Fri : 8.30am to 5.45pm
• Alt Sat: 8.30am to 12.30pm

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Human Resource Management or equivalent.
• Required skill(s): recruitment, Communication Skill.
• Required language(s): English

Create designs to entice consumers for the online retail market.

Primary duties:

• Design banners and online collaterals
• Create outstanding visuals for daily write-up

Requirements

• West area
• Proficient in computer skills, especially an in-depth knowledge of Adobe Photoshop or Illustrator
• Excellent spoken & written communication skills in English and be able to bring forth his/her ideas succinctly.
• Excellent interpersonal skills
• Able to handle stress well and be comfortable working in a fast-paced environment
• Mature, confident, pro-active, organized and self-motivated
• Excellent team player and ability to multi-task
• Polytechnic diploma holders and candidates w/o experiences are welcomed to apply.

We are looking for talented Pastry Chef for our restaurant.

Key Responsibilities

·      Oversee the daily operations of the pastry kitchen, including dessert preparation, and decorative work.

·      Design and develop seasonal dessert menus, petit fours, and specialty cakes that align with our brand’s identity.

·      Manage the production schedule to ensure all outlets/sections are stocked with fresh pastries daily.

·      Maintain strict standards for taste, texture, and visual appeal – ensure every item meets our high-end specifications.

·      Manage specialized pastry inventory and monitor portion control to minimize food wastage.

·      Ensure the pastry station meets all SFA (Singapore Food Agency) hygiene requirements, specifically regarding temperature-sensitive ingredients like cream and eggs.

Requirements

·      Minimum 2 years in a professional pastry kitchen, with at least 2 years in a leadership role (Pastry CDP or Junior Sous).

·      Must hold a valid WSQ Food Safety Course Level 1. A Diploma in Pastry & Baking Arts is highly preferred.

·      A high level of attention to detail and a commitment to “perfection” in every plate.

We Offer

·      Competitive salary, based on experience.

·      Friendly and supportive working environment

·      Career development and growth opportunities.

·      Staff privileges – voucher for birthday, etc.

• Assist the manager/assistant manager in the daily operations of the outlet.
• Ensure guest needs are taken care of and recommend them the promotional items.
• Responsible and accountable for all cash amounts within outlet, in the absence of manager.
• Coach and train existing and new staff.
• Responsible for proper opening and closing of the outlet.
• Feedback to the manager on any operational issues.
• Responsible for the outlet upkeep and cleanliness
• Responsible for Inventory.

Key Highlights

• Contract Duration: 12 months (1 year)
• Salary: To be disclosed
• Work Location: Alice@Mediapolis, Singapore
• Work Hours: Mon - Thur: 8.30am - 6.00pm | Fri: 8.30am - 5.30pm
• Work closely with Port Inspectors to ensure safe and effective drone operations
• Onboard ship/boat deployment may be required based on operational needs

Key Responsibilities

Drone Operations

• Operate drones to support maritime inspections and enhance operational efficiency
• Collect aerial data and imagery to support inspection and operational activities
• Ensure all drone missions are conducted safely and in compliance with operational requirements

Safety & Compliance

• Serve as Safety Officer during drone flights and monitor adherence to safety protocols
• Ensure all drone operations comply with regulatory requirements and industry best practices
• Support risk assessments and operational safety planning for drone activities

Assessment & Operational Readiness

• Conduct drone competency assessments to evaluate operators' proficiency and compliance
• Support the development and continuous improvement of drone operational procedures
• Maintain readiness for operational deployments and emergency response activities

Incident Response

• Deploy drones during incidents and emergencies to support rapid assessment and response efforts
• Provide aerial situational awareness to assist in risk mitigation and decision-making
• Collaborate with stakeholders to ensure effective incident management

Stakeholder Coordination

• Work closely with Port Inspectors and operational teams to support maritime activities
• Communicate operational and safety requirements clearly with relevant stakeholders
• Support cross-functional initiatives involving drone technology and maritime operations

Requirements

• Possess a valid CAAS UAPL (Civil Aviation Authority of Singapore Unmanned Aircraft Pilot Licence)
• Experience in drone operations; maritime, inspection, or related operational environments will be an advantage
• Strong understanding of drone safety practices, operational risk management, and regulatory requirements
• Good communication and stakeholder management skills
• Willing to work shifts, weekends, and public holidays during emergency situations, with time-off provided accordingly

Only shortlisted candidates will be notified.

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BGC Group Pte Ltd (Outsourcing)

EA 05C3053

JOB RESPONSIBILITIES:

Front Desk

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Be accountable for overall Quality of Service and Patient Satisfaction rate.

• Identify opportunities to recommend suitable treatment plans to our patients.

• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.

• Communicate new initiatives to patients in a professional and tactful manner.

• Handle, process and record all inbound calls, responses, enquiries and customer interactions

  from various referral sources, social media platforms and direct call-ins for new patient

  appointment bookings.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

• Customer-oriented with passion in serving customers.

• Independent player and is motivated to complete any task without much supervision.

• Excellent telephone etiquette.

• xperience in healthcare or service-related industries is an advantage.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week.

JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

LOCATIONS: Central and west location available

Asian Thoracic Oncology Research Group (ATORG) is the coordinating platform for translational research in Asia. Its mission is to advance medical knowledge of lung cancer and improve health outcomes of patients through clinical studies and scientific events. ATORG operates under National Cancer Centre Singapore.

We are looking for a Research Fellow who will provide critical support in the design, writing, and operational documentation of multi-country investigator-initiated trials (IITs) and translational oncology studies under the ATORG platform. This includes drafting study protocols, scientific reports, stakeholder materials, and contributing to consensus meetings and academic outputs.

This role is ideal for a motivated and detail-oriented individual with strong scientific writing skills and an interest in driving precision oncology research across Asia.

Main Responsibilities:

1. Study Design and Protocol Development (40%)

• Draft and refine clinical and translational protocols, including Synopsis, Study flow diagrams, Schedules of assessments (SoA), and biomarker sections
• Coordinate protocol input from PIs, Statisticians, Clinicians, and vendors
• Adapt study designs to site capabilities, operational constraints, and scientific objectives

2. Scientific & Grant Writing (30%)

• Develop Abstracts, poster presentations, and manuscripts for submission to Scientific conferences and journals
• Prepare Grant applications, Letters of Intent (LOIs), and scientific reports for academic and industry sponsors
• Draft meeting materials for advisory boards, working groups, and regulatory discussions

3. Stakeholder Engagement & Meeting Support (20%)

• Support scientific communications with local and regional collaborators, including meeting minutes, presentation decks, and briefing materials
• Liaise with site investigators, pharma sponsors, CROs, and academic partners to support scientific alignment across projects
• Contribute to preparation and documentation of region

4. Strategic Input & Innovation (10%)

• Provide input into vendor evaluations, consensus statement writing, and research planning documents
• Assist with the development of SOPs, training materials, and collaborative frameworks to improve ATORG’s scientific processes

Key Requirements:

• Master’s degree in biomedical sciences, cancer biology, molecular medicine, public health, or related field
• At least 2–3 years of relevant research or clinical trial experience, particularly in scientific documentation or study design
• PhD in a related field OR equivalent track record of scientific output (e.g., peer-reviewed publications, lead authorship on abstracts)
• Familiarity with clinical trial protocol writing, GCP principles, or ethics submissions
• Prior experience in oncology research, translational studies, or regional research collaborations

Advantageous Skills to Have:

• Scientific Writing & Communication: Excellent ability to translate complex scientific and clinical data into clear, accurate protocols, manuscripts, and presentations.
• Analytical & Problem-Solving: Strong capability to evaluate scientific feasibility, identify risks, and propose practical solutions.
• Stakeholder Engagement: Skilled in managing relationships with investigators, sponsors, vendors, and internal teams across different cultures and geographies.
• Organisational & Project Management: Ability to manage multiple projects concurrently, meet deadlines, and maintain attention to detail.
• Regulatory & Compliance Awareness: Competence in ensuring study design, documentation, and publications comply with international and local regulations, SOPs, and ethical standards.
• Technical proficiency with MS Office, reference management software, and clinical trial management systems (CTMS) is desirable.

JOB SUMMARY
The Associate Director IT will lead all information technology strategy, operations, and innovation for a dynamic food & beverage group comprising several independent restaurants, gourmet fine food and wine retail outlets, and food services distribution business (with integrated cold chain logistics, distribution and meat manufacturing facility and operations). This role is responsible for ensuring seamless technology integration, system reliability, data security, and operational efficiency across diverse business units, supporting both customer-facing and back-of-house operations.

JOB RESPONSIBILITIES

Strategic Leadership & Planning

· Develop and execute a comprehensive IT roadmap in consultation with BU Head and VP – Group Technology that is aligned with the group’s business goals, supporting restaurants, specialty food & grocery retail and e-commerce, food services logistics & distribution, and manufacturing operations.

· Evaluate emerging technologies and implement solutions that can drive innovation, enhance operational efficiency, customer experience, and business growth.

· Serve as the primary IT advisor to executive leadership, collaborating on technology-driven business initiatives and innovation.

Technology Infrastructure & Operations

· Oversee the deployment, maintenance, and optimization of all IT systems, including POS, ERP, E-commerce platforms, inventory and warehouse management, scheduling, and manufacturing control systems.

· Ensure seamless integration and data flow between restaurants, retail, e-commerce, CRM, inventory and logistics, and manufacturing platforms, enabling real-time reporting and centralized management.

· Lead and support all digital revenue driving projects / initiatives for the business such as e-commerce, online reservation, customer interaction tools etc.

· Lead the standardization of hardware and software across all locations to ensure consistency, reliability, ease of support and business scalability.

Cybersecurity & Compliance

· Develop and enhance cybersecurity infrastructure and measures, enforce IT security policies, ensuring the protection of sensitive customer, business, and production data.

· Oversee compliance with relevant food safety, privacy, and industry regulations across all technology platforms.

· Manage disaster recovery, data backup, and business continuity planning for all business units.

Team Leadership & Support

· Build, lead, and mentor a high-performing IT team, fostering a culture of innovation, accountability, and continuous improvement.

· Oversee IT support for all locations, ensuring prompt issue resolution and minimal downtime for critical systems.

· Develop and deliver training programs for staff on new technologies and digital best practices.

Vendor & Stakeholder Management

· Manage relationships with technology vendors, negotiating contracts and overseeing service delivery for hardware, software, and cloud services.

· Collaborate closely with restaurant managers, retail leaders, food services department heads and manufacturing managers to understand operational needs and deliver tailored IT solutions.

Budgeting & Financial Management

· Prepare and manage the IT department budget, ensuring cost-effective technology investments and ongoing expense control.

· Present IT proposals, project ROI analyses, and progress reports to executive stakeholders.

JOB REQUIREMENTS

o Bachelor’s or Masters degree in Information Technology, Computer Science, or related field

o Minimum 10 years experience in IT leadership within the hospitality, restaurant, or food manufacturing sectors, ideally supporting multi-unit operations

o Strong knowledge of restaurant POS, ERP, inventory, and manufacturing systems, with experience in system integration across business units.

o Strong knowledge of robotics and automation systems, particularly in manufacturing, warehousing and logistics environments, to optimize workflows and manpower efficiencies

o Familiarity with IoT and data analytics platforms, enabling digital transformation across restaurants, retail, e-commerce and supply chain business channels

o Demonstrated expertise in cybersecurity, compliance, and IT policy development.

o Experience managing IT teams, vendors, and large-scale technology projects.

o Strong collaborator and change agent with excellent communication, collaboration, project management and stakeholder management skills to lead smooth adoption of new and emerging technologies including AI and robotic solutions in cross-functional projects.

o Flexible, results oriented and resilient in a fast-paced, multi-site environment and manage competing priorities.

o Strategic thinker with the ability to execute at an operational level

JOB TECHNICAL KNOW-HOW & EXPERIENCE

o Cloud Computing : AWS and Azure.

o Cybersecurity : Palo Alto, CrowdStrike, Sophos, Zscaler and VPN.

o Infrastructure : Fortinet, Cisco or Juniper.

o Network Architecture : ClearPass

o ERP Systems : Infor M3, Oracle Netsuite, MS Business Central to D365 or SAP.

o POS Systems : Octopus POS, InfraSys, Oracle Simphony or Shopify.

o Ecommerce : Shopify, WooCommerce, WordPress or Squarespace.

o Customer data platform: BigQuery, Tealium, Segment, Salesforce or Adobe.

o Marketing automation : Braze, Klaviyo, Dot digital, Salesforce, Emarsys

About the Role

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!