Total 14 job vacancies by Epos Pte. Ltd.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.

Requirements

• You have basic to intermediate knowledge of Windows OS and Android systems.
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
• You’re proactive, independent, and organized with good time management skills.
• You enjoy solving problems and can adapt quickly in dynamic environments.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Payments Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Requirements

• 3-5 years of experience in payments operations, fintech, or related operational roles
• Exposure to POS systems, payment gateways, acquiring, or financial operations is preferred
• Strong analytical mindset with ability to interpret transaction data and identify issues
• Experience handling reconciliation, settlements, or payment-related investigations is a strong advantage
• Ability to manage cross-functional stakeholders including Product, Tech, Finance, and external partners
• Hands-on, structured, and able to operate in a fast-paced environment

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

We are seeking a hands-on and people-oriented Assistant Manager, Customer Service to support the Operations and Customer Service Head in overseeing daily operations, administrative matters, and service excellence initiatives. This role is responsible for managing the customer service training team while remaining closely involved in frontline operations.

The ideal candidate has strong ground-level customer service experience, proven people management skills, and practical exposure to POS systems in an operational environment.

Key Responsibilities

Operations & Department Support

• Support the Operations and Customer Service Head in day-to-day departmental coordination, planning, and administrative matters.
• Assist in implementing and reviewing customer service policies, procedures, and SOPs to ensure consistent service standards.
• Monitor operational performance and identify service gaps or improvement opportunities.
• Prepare reports, presentations, and operational documentation for management review.

Team & People Management

• Manage, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous development.
• Conduct regular team check-ins, performance reviews, and coaching sessions.
• Support manpower planning, scheduling, and deployment in collaboration with the department head.
• Foster a positive, accountable, and service-oriented team culture.

Training & Service Excellence

• Oversee the planning and execution of customer service training programmes, including POS-related training.
• Ensure training materials remain relevant and aligned with operational and system updates.
• Observe frontline service delivery and provide on-the-ground coaching or corrective guidance.
• Support initiatives to improve customer satisfaction, service recovery, and overall service quality.

Requirements
Experience & Background

• Minimum 3–5 years of customer service experience, with hands-on frontline exposure.
• Proven experience in a supervisory or people management role.
• Prior experience working with POS systems in a customer service or operations environment.

Skills & Competencies

• Strong people management, coaching, and leadership skills.
• Solid understanding of customer service operations and training frameworks.
• Ability to balance operational, administrative, and people management responsibilities.
• Good communication and stakeholder management skills.
• Organised, detail-oriented, and able to manage multiple priorities.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

The Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints. This role will focus on transaction performance, settlement accuracy, and issue resolution, while also supporting on-ground deployment and merchant activation to ensure end-to-end operational excellence.

Payments Operations & Performance Management

• Monitor and manage daily payment operations, ensuring high transaction success rates across POS and payment systems
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Support merchant lifecycle from onboarding to activation with a focus on payment readiness

Transaction Issues, Settlement & Reconciliation

• Act as the main point of contact for payment-related escalations (e.g. failed transactions, delayed settlements, discrepancies)
• Investigate and resolve issues by coordinating with internal teams and external partners (banks, payment providers)
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution

Process Optimization & Controls

• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency

Field Operations & Merchant Enablement

• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

This is what your job scope will be…

Client Onboarding & Training

• Deliver clear and effective product training to new clients during the onboarding process
• Ensure clients fully understand and can confidently use EPOS solutions
  

Customer Support & Satisfaction

• Handle inbound enquiries via phone, email, and messaging platforms
• Provide timely and professional responses to queries, feedback, and complaints
• Aim for first-contact resolution when addressing customer concerns
• Escalate complex issues to the technical team and follow through until resolved
  

Service Excellence

• Maintain high levels of client satisfaction through proactive and helpful service
• Collaborate with internal teams to resolve issues and improve customer experience
• Offer insights and suggestions to enhance the client journey and service processes

We’d love to hear from you if you have…

• We welcome people with no experience too
• Strong communication skills and a confident, client-focused attitude
• A positive, growth-oriented mindset and eagerness to learn
• No prior technical background? Training will be provided
• Ability to absorb and apply product knowledge quickly
• Self-motivation, attention to detail, and proactive thinking
• A friendly, professional, and stress-resilient demeanor in client interactions

We are looking for a Project & Quality Control (QC) Lead to oversee and coordinate projects from pre-project preparation to post-project completion.

This role will work closely with internal Team Leads to ensure all project processes are executed according to company standards, timelines, and quality expectations. The Project & QC Manager will also track project progress, maintain documentation, and identify opportunities to improve project efficiency and quality.

Key Responsibilities
Project Coordination

• Coordinate project activities from pre-project preparation to post-project completion.
• Work closely with Team Leads to ensure project processes are executed according to defined workflows and timelines.
• Support cross-team coordination to ensure smooth project implementation.

Quality Control & Process Compliance

• Ensure project activities follow the company’s standard operating procedures (SOPs).
• Monitor project execution to maintain quality standards.
• Ensure project readiness before key milestones.

Project Tracking & Documentation

• Maintain proper records of project setup and implementation details.
• Track project status, progress, and completion across different teams.
• Ensure accurate documentation and reporting for project visibility.

Performance Monitoring & Improvement

• Monitor project outcomes after completion to ensure smooth operations.
• Identify recurring issues or operational gaps and recommend improvements.
• Prepare reports on project status, results, and improvement areas.

Requirements

• Experience in project coordination, operations, or implementation roles.
• Strong organizational and project tracking skills.
• Detail-oriented with strong focus on quality control and process management.
• Ability to coordinate with multiple teams and stakeholders.
• Strong communication and problem-solving skills.

Backed by Ant International, EPOS is a leading digital solutions provider helping SMEs across Singapore adopt smarter payment technologies and grow their business.

What You Will Do

• Engage business owners across F&B, retail and services through walk-ins and outreach
• Pitch and demonstrate our payment devices with confidence
• Close deals and onboard merchants on the spot
• Guide merchants through a quick and simple setup
• Consistently hit and exceed sales targets
• Build and grow your own pipeline - the more you close, the more you earn

What You Will Get

• Competitive base salary
• Uncapped commission - your performance directly drives your income
• Tiered incentives for high performers
• Structured training, scripts and on-the-ground coaching
• Fast-track progression based on results

Who We're Looking For

• Confident communicators who enjoy engaging with people
• Goal-driven individuals with a strong earning mindset
• Resilient and able to handle rejection positively
• Self-starters who take initiative and ownership
• Experience is a bonus, we care most about your attitude and willingness to learn

Why Join Us

• Be part of Singapore’s fast-growing digital payments space
• Gain real, hands-on sales experience in the SME market
• Clear, performance-based career progression
• A results-driven team that rewards hustle and consistency

We’re growing EPOS Solutions, a suite of tools that help SMEs attract, convert, and keep customers. From our WhatsApp-integrated loyalty platform (EPOS Rewards) to digital marketing and website solutions, we equip businesses to grow smarter and faster.

We’re looking for a driven, results-oriented sales professional who thrives on creating opportunities, closing deals, and making a real impact.

What You’ll Do

• Drive growth across EPOS’ full suite of solutions - loyalty, digital marketing, and website services
• Understand client needs and recommend the right mix of solutions to help them attract and retain customers
• Upsell and cross-sell to existing clients, expanding account value
• Hunt for new business through calls, demos, events, and outreach
• Work closely with Account Managers and Sales Team to qualify leads, run demos, and close deals
• Own your pipeline from start to finish, turning opportunities into measurable results

Who You Are

• 1–3 years of experience in sales, business development, or tech/digital solutions; fresh grads with strong drive are welcome
• Confident, persuasive, and results-driven - you love hitting and exceeding targets
• Consultative in your approach - you can understand business needs and position the right solutions
• Proactive and resourceful - you don’t wait for opportunities, you create them
• Interested in tech, marketing, and helping SMEs grow

Why You’ll Love It Here

• Join a fast-growing tech company backed by Ant International
• Sell a holistic growth ecosystem, not just a single product
• Make a direct impact on SME growth and see tangible results from your work
• Strong earning potential with uncapped commissions
• Gain exposure to multiple growth areas to build a well-rounded skillset

• Connect with local businesses (F&B, retail, services) to introduce our payment solutions
• Reach out through walk-ins, calls, and conversations
• Share how our devices can support their daily operations
• Guide merchants through a simple, quick setup process
• Build relationships and grow your own portfolio of merchants
• Work towards achievable daily and monthly goals (with team support)

What You’ll Get

• Competitive base salary + Attractive commission structure (uncapped)
• Tiered incentives – the more you grow, the more you earn
• Training provided (no experience needed—we’ll guide you!)
• Clear career progression opportunities

Who We’re Looking For

• Friendly and approachable individuals who enjoy meeting people
• Comfortable starting conversations with business owners
• Positive attitude and willingness to learn
• Self-motivated and enjoys working towards goals
• Team players who also take pride in their own work

Why Join Us

• Gain hands-on experience working with SMEs across Singapore
• Be part of a growing digital payments industry
• Supportive team environment with coaching and guidance
• Performance-based growth opportunities

Backed by Ant International, EPOS is a leading digital solutions provider helping SMEs across Singapore adopt smarter payment technologies and grow their business.

What You’ll Do

• Lead and manage a team of field sales representatives focused on merchant acquisition
• Drive team performance to achieve daily, weekly, and monthly sales targets
• Coach and guide team members on outreach, pitching, and closing techniques
• Be on the ground with your team—leading by example through active sales
• Monitor pipeline, track results, and ensure consistent follow-ups
• Support onboarding and training of new hires
• Identify gaps and implement strategies to improve team conversion rates

What You’ll Get

• Competitive base salary + Commission
• Uncapped earning potential based on both individual and team performance
• Leadership exposure with fast-track progression into management roles
• Structured support, tools, and training resources
• Opportunity to build and grow your own high-performing team

Who We’re Looking For

• Proven experience in merchant acquisition / field sales / payment devices / fintech
• Prior experience as a Team Leader in a similar industry
• Strong track record of hitting or exceeding sales targets
• Confident in coaching, motivating, and managing a sales team
• Hands-on leader who is willing to be on the ground with the team
• Results-driven, resilient, and able to thrive in a fast-paced environment

Note : Candidates will be expected to start as an individual contributor to demonstrate sales capability and product understanding before transitioning into a team lead role.

Why Join Us

• Be part of a fast-growing payment solutions rollout in Singapore
• Take ownership of team performance and directly impact revenue growth
• Clear progression into senior leadership based on results
• Work in a performance-driven environment that rewards leadership and execution

Backed by Ant International, EPOS is Singapore’s leading digital‑solutions provider, empowering SMEs to digitise and grow.

What You’ll Do

• Hit the streets daily: Walk into F&B, retail, and service outlets across Singapore to acquire merchants
• Cold outreach: Approach merchants through walk-ins, calls, and direct conversations
• Pitch & close: Present our payment devices and onboard merchants on the spot
• Fast setup: Guide merchants through quick device setup (plug-and-play)
• Chase numbers: Hit daily, weekly, and monthly acquisition targets
• Build your pipeline: The more merchants you sign, the more you earn

What You’ll Get

• Competitive base salary
• Unlimited commissions - no cap!
• Tiered incentives: The more merchants you acquire, the higher your commission rate
• Fast-track career progression for top performers
• If you’re good, you won’t just earn - you’ll scale your income.

Who Thrives Here

• People who are comfortable approaching strangers
• Hustlers who don’t wait for leads - they create them
• Resilient individuals who don’t crumble after rejection
• Competitive personalities who want their results to show in their pay
• Team players who still take personal ownership of targets
• Sales experience helps, but mindset matters more than CV.

Why Join Us

• Be part of a growing rollout of payment devices in Singapore
• Real street-sales exposure in the SME market
• Full training provided - scripts, pitches and field coaching
• Clear growth path into senior sales or leadership roles, performance is prioritized over tenure
• A team that values results, hustle, and execution

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact