Total 4 Manager Full-time job vacancies in Muntinlupa

The L2 Leader is responsible for leading and supervising Level 2 (L2) operational activities within the IT Shared Services Center (IT SSC) scope, ensuring that service are delivered effectively, consistently, and in line with defined procedures and priorities. The role provides day‑to‑day operational leadership to L2 teams, coordinating workloads, monitoring performance, and ensuring timely resolution of incidents and service requests assigned to L2. In addition, the L2 Leader contributes to continuous improvement by identifying recurring issues, inefficiencies, or skill gaps within L2 operations. This role is key for maintaining service continuity, balancing operational demand with available capacity, and providing clear guidance to the L2 teams to meet service commitments and performance expectations.

The IT SSC Lead is accountable for the overall performance, stability, and effectiveness of the IT Shared Services Center (SSC), ensuring consistent service quality, operational efficiency, and adherence to the defined operating model across all service towers and support levels in the SSC. The role provides end‑to‑end leadership of SSC operations, maintaining alignment between service delivery objectives, capacity planning, and day‑to‑day execution. The IT SSC Lead should be aligned with the local Global Business Services (GBS) structure to ensure that the SSC operates under the appropriate structural, financial, and workforce conditions required to meet current and anticipated demand. In addition, the role reviews service performance on an ongoing basis and actively promotes continuous improvement to enhance service quality, operational efficiency, and overall SSC effectiveness.
 

1. Service Delivery & Operational Coordination

a. Oversee day-to-day SSC operations to ensure adherence to procedures and priorities, and

that activities progress as planned.

b. Provide guidance to support leads (L1 and L2) on prioritization and task execution.

c. Coordinate with L2 Leader to prevent cross-tower conflicts and assist on the resolution of

complex incidents or recurring operational issues.

d. Coordinate with L1 Lead to ensure proper triage and progressive uptake of first-level

corrective activities.

e. Ensure ticket escalations are managed consistently across the SSC.

f. Facilitate resolution of cross-tower or cross-level operational dependencies impacting service

delivery.

2. Governance & GBS Alignment

a. Make operational decisions in complex or ambiguous situations affecting IT SSC delivery.

b. Act as the main operational interface between IT SSC, GBS leadership and IT tower

stakeholders.

c. Hold operational reviews with GBS Leader and GBS Division Managers on local topics

impacting SSC delivery (capacity, hiring plans, local constraints).

d. Align medium-term capacity needs with GBS to ensure SSC sustainability.

e. Act as the primary escalation point for major or recurring operational issues impacting service

stability.
3. Service Performance Monitoring & Continuous Improvement a. Support regular performance reviews focusing on service delivery, capacity and operational efficiency. b. Track service performance analyzing SLAs, SLOs and other service stability indicators. c. Identify areas of improvement or optimization opportunities. d. Drive the evolution of the L1 operating model to increase first-level corrective resolution and reduce avoidable load on L2. e. Ensure knowledge Management practices are executed to build internal capability and reduce dependency on higher support levels. f. Identify operational performance trends, recurring issues and deviations which may impact service quality, and trigger corrective actions if needed.

Drive the end-to-end lifecycle of rice hybrid products—prioritizing on-time New Product Introduction (NPI)—from early-stage selection through pre-commercial advancement, registration, supply readiness, and commercial launch. This role orchestrates disciplined cross-functional delivery with Rice R&D, Agronomy & Technical Services, Production & Supply, and Field Crops Regulatory to ensure data-driven advancement decisions, compliant registrations, and reliable seed availability.

Portfolio Management

• Maintain the rice hybrid portfolio roadmap (pipeline, advancement, phase‑out plans).
• Ensure Target Product Profiles reflect real market needs (segment, maturity, competition, disease pressure).
• Help define pricing, positioning, naming, and labeling.
• Lead post‑launch performance reviews and gather feedback from growers and channel partners.

NPI (New Product Introduction) Management

• Own the full NPI plan and stage‑gate timeline for all rice hybrids.
• Maintain a master tracker of milestones, risks, owners, and deadlines.
• Lead weekly team check-ins and monthly governance meetings.
• Prepare decision packs for go/no‑go discussions, including trial data, product fit, supply, and financials.
• Identify risks early (e.g., registration delays, seed issues, trial failures) and drive solutions.

Collaboration with Key Functions

With Rice R&D

• Align on TPPs and criteria for hybrid selection.
• Ensure consistent data capture (yield, quality, milling %, disease tolerance, maturity, etc.).
• Prepare shortlists for advancement gates.

With Agronomy & Technical Services

• Review and align on trial design (checks, replication, locations, data quality).
• Ensure trials generate solid, market‑relevant data to back product claims.
• Build field positioning and agronomic recommendations for launch.
• Coordinate Hybrid Promotions Committee meetings.

With Production & Supply

• Ensure timely parent seed hand‑off (A/B/R lines) and seed increase planning.
• Track seed production progress and quality (purity, germination).
• Coordinate seed allocation for demos, trials, and sales kits.

With Field Crops Regulatory

• Track registration dossier preparation, submission, and approval.
• Ensure compliance in labeling and claims.
• Maintain an updated regulatory tracker and escalate risks when needed.

Market Readiness & Commercial Enablement

• Lead demo plot planning and collect validated product performance claims.
• Work with Commercial Excellence to develop training materials.
• Support launch readiness (pricing, forecasting, SKUs, kits, collaterals).

Data, Systems & Reporting

• Own the central NPI and portfolio data dashboards.
• Publish monthly NPI updates, quarterly portfolio reviews, and seasonal scorecards.
• Maintain high data accuracy across all teams.
• Track key performance indicators (KPIs) and performance metrics (e.g., yield, sales data, market share) to assess product success and inform future iterations.

Stakeholder Management

• Regularly communicate product updates, progress, and performance to executives and stakeholders, ensuring buy-in and managing expectations.
• Engage with industry experts, research institutions, and universities to stay at the forefront of seed technology and agronomic advancements.
• Represent Syngenta in scientific and technical forums, contributing insights on hybrid performance, trait efficacy, and sustainable agronomic practices.

Risk Management: Implement risk management tools and resolve problems or delays in production in a timely manner. 

As Project Manager, you will oversee projects from initial planning through to successful delivery. You’ll manage stakeholders, coordinate internal resources, control budgets, and ensure projects are delivered on time, within scope, and with outstanding client satisfaction.

You’ll balance strong client engagement with operational excellence — ensuring projects are commercially sound, efficiently executed, and aligned with strategic goals.

Key Responsibilities

Client Project Management

• Lead projects from initiation to completion, ensuring clear scope, timelines, and milestones
• Establish and maintain strong communication rhythms with clients and stakeholders
• Facilitate internal and external project meetings
• Monitor project progress, risks, and variations, proactively managing scope changes
• Oversee milestone billing and reporting

Client Relationship Management

• Build trusted relationships with clients and key stakeholders
• Manage expectations through transparent, proactive communication
• Address concerns promptly and confidently
• Maintain a strong focus on client satisfaction and feedback

Operational Project Management

• Plan and forecast internal resources to support multiple active projects
• Manage budgets, track financial performance, and ensure commercial viability
• Monitor workflow to avoid bottlenecks and delays
• Oversee project status reporting and escalation where required
• Drive efficiency through the use of systems, automation, and AI tools

Training & Knowledge Sharing

• Support and contribute to technical and project-related training initiatives
• Encourage capability building and continuous improvement within the team

What Success Looks Like

• Projects delivered on time and within budget
• High levels of client satisfaction and positive feedback
• Strong project efficiency and resource optimisation
• Effective management of risks, variations, and commercial outcomes
• Consistent delivery across multiple concurrent projects

What You Bring

• Proven experience managing end-to-end projects in a client-facing environment
• Strong stakeholder management and communication skills
• Commercial awareness and sound financial judgement
• The ability to manage competing priorities and remain calm under pressure
• A proactive mindset with a passion for solving problems
• Experience leveraging automation and AI tools to improve efficiency (highly regarded)
• A collaborative approach with a focus on accountability and results

The Ideal Candidate

You are curious, solutions-focused, and comfortable challenging the status quo. You communicate clearly and confidently, adapt your style to your audience, and take ownership of outcomes. You enjoy working collaboratively, simplifying complexity, and delivering meaningful results for clients and teams alike.

If you’re ready to lead impactful projects in an environment that values innovation, accountability, and continuous growth, we’d love to hear from you.

Why This Works for People in the Philippines