Total 1,274 technical support job vacancies in Islandwide

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our client, one of Asia-Pacific’s leading organizations is looking for:
L2/L3 Operations Support Engineer

Provide L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records.

Responsibilities:

• Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and comply with audit requirements.
• Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related Field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous,
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.

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Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “L2/L3 Operations Support Engineer"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

URGENTLY HIRING - Application & Database Support Engineer / Assistant Manager

Main responsibilities include but not limited to following:

• Provide day-to-day support for business applications and databases, resolving application bugs, database errors, and integrate new features in a timely manner

• Translate business rules and process needs into structured data requirements and system specifications

• Build and refine database frameworks to deliver accurate reporting and effective data extraction

• Develop conceptual, logical, and physical data models

• Assist with the implementation of application patches, upgrades, and database migrations

• Support and manage user access to applications and databases

• Conduct system and application tests to ensure functionality and performance before new releases or updates

• Monitor database performance, identify bottlenecks, and apply tuning measures to optimize performance

• In-charge of IT audits and BCP

• Ensure compliance with IT policies, security standards, and best practices

• Backup of IT system support tasks

• Other assigned duties

Requirements:

1. Diploma or Degree in Information Technology, Computer Science or related field

2. At least 5 years' experience in application and database system role

3. Familiar with SICS and SAP Business Intelligent, highly preferred good knowledge of MS SQL database and scripting languages

4. Strong knowledge of database design, data modeling, and query optimization

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

Key Responsibilities

• Design, develop, and maintain applications using C#, .NET Framework (.NET 4.5+), frontend frameworks, and SQL Server in a production-critical environment.
• Take end-to-end ownership of assigned modules, including development, enhancements, and defect resolution.
• Provide L2/L3 production support, including incident troubleshooting, root cause analysis (RCA), and permanent remediation.
• Manage and prioritise high-volume work queues / operations tasks, ensuring SLA compliance.
• Drive code quality and maintainability, including refactoring and reduction of technical debt.
• Collaborate with cross-functional teams to resolve integration and system dependencies.
• Review and approve technical designs, code, and documentation, ensuring adherence to standards.
• Proactively identify risks and recommend improvements to enhance system performance, stability, and observability.
• Utilise monitoring and logging tools to detect issues early, analyse system behaviour, and improve reliability.

Mandatory Requirements 

• 6–8+ years of hands-on experience in .NET development within enterprise systems.
• Strong backend expertise in:C#, ASP.NET / MVC (mandatory)SQL Server /Oracle DB (query optimization, indexing, performance tuning)
• Frontend experience in:AngularJS OR ReactJS (mandatory at least one, hands-on)Exposure to modern frontend frameworks is an advantage
• Proven experience in:Application Maintenance & Support (AMS) / production support environmentsIncident management, RCA, and issue ownership
• Mandatory experience in Public Sector / Government projects
• Experience in domain systems such as healthcare, insurance, or other large-scale transactional systems is strongly preferred
• Strong understanding of:Multi-tier architecture and system integrationsSecure coding practices
• Hands-on experience with:Version control (Git / TFS)Structured release/delivery processes (CI/CD exposure preferred)Monitoring and observability tools (e.g., logging, alerting, performance monitoring)
• Strong problem-solving mindset with excellent investigation and troubleshooting skills, with the ability to analyse complex issues, identify root causes, and implement effective resolutions in production environments
• Proven ability to operate effectively in SLA-driven environments
• Familiarity with AWS or Azure cloud environments
• Able to join within short notice (preferred: ≤ 1 month)

Advantageous Skills

• Experience in large-scale, high-transaction systems
• Exposure to microservices or API-driven architectures
• Experience with advanced monitoring, logging, and performance tuning tools

Behavioural Expectations

• Strong ownership and accountability mindset
• Ability to work independently and manage priorities effectively
• Proactive communicator with stakeholders and project managers
• Capable of guiding junior developers and enforcing best practices
• Comfortable operating in a fast-paced AMS/support environment
• Demonstrates a systematic and analytical approach to problem-solving under pressure

Responsibilities:

• Coordinate and prepare product samples, project documentation, and related materials to support project execution.
• Manage and submit project-related documentation, ensuring accuracy and compliance with requirements.
• Process project orders and maintain records using SAP and Excel.
• Liaise with suppliers, customers, and internal stakeholders to monitor material availability, delivery schedules, and project timelines.
• Assist in coordinating site meetings and work closely with consultants, developers, and contractors to ensure project requirements and deliverables are met.

Qualifications:

• NTC 2, Diploma, or equivalent qualification in Marketing, Engineering, Electrical Engineering, Interior Design, Building Services, Architecture, Sustainability Design, or related disciplines.
• Proactive and resourceful individual with strong problem-solving skills and the ability to work independently as well as collaboratively.
• Experience in project coordination, sales support, events management, lighting, or M&E-related industries is advantageous.
• Able to thrive in a fast-paced environment while effectively managing multiple timelines, priorities, and stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint, with strong administrative and documentation skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

• Application Support & Incident Management

• Level 1.5 / 2 Support

• Stakeholder & Vendor Coordination

Responsibilities

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.

• Monitor application performance, interfaces, and batch jobs to ensure stable operation.

• Perform SQL queries and data analysis for troubleshooting and investigation.

• Support application deployments, system changes, and post-release validation.

• Collaborate with stakeholders and vendors for issue resolution and enhancements.

• Maintain documentation, user access, and support compliance activities.

Requirements

• Possess a Degree / Diploma in Computer Science / IT or equivalent

• 2–5 years of experience in application support, IT operations, or production support environments.

• Knowledge of application architecture, APIs, system integrations, and batch processing.

• Experience with ticketing and monitoring tools such as ServiceNow or Jira.

• Proficiency in SQL for troubleshooting and data analysis.

• Strong analytical, problem-solving, and root cause analysis skills.

• Good communication and stakeholder management abilities.

• Able to work independently and collaboratively within a team environment.

• Able to provide night support 2 - 3 times in a month (based on roster)

To apply please click on the APPLY NOW button or email your resume for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Do you have experience in maintenance and repair works for containers? Here is an interesting role for you!

Faststream Recruitment is partnering with a global container leasing company who is looking for a Technical M&R Manager to be based in Singapore. 

Responsibilities

• Manage regional repair vendors and depots.
• Establish and maintain repair cost tariffs to validate off-hire estimates.
• Monitor depot repair costs, quality, and off-hire processes.
• Handle customer off-hire disputes and secure damage repair approvals.
• Manage owner repair approvals and resolve technical/M&R issues.
• Conduct depot audits covering repairs, estimates, facilities, and quality control.
• Monitor M&R activities and reports through EDI, internal systems, and manual reporting.
• Provide M&R and technical training to staff and appointed depots.
• Oversee off-hire surveys and surveyors representing company interests.
• Maintain strong customer relationships, including during dispute resolution.
• Manage EDI processes, troubleshoot transmission issues, and improve depot capabilities.
• Perform additional Operations and M&R duties as required.

Qualifications & Skills

• Bachelor's degree in a relevant discipline.
• Proven experience in the shipping industry, with strong knowledge of equipment operations and container leasing processes.
• IICL Inspector certification is preferred.
• Hands-on experience conducting depot audits and delivering depot training programs.
• Willingness and ability to travel frequently.
• Fluent in spoken and written English and Chinese.
• Strong presentation, interpersonal, and communication skills.

Jeralyn Chong (EA Reg no: R21100780)

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Employment Type:

Contract (Approx. 8 months) - Mid Jul 2026 - Mid Mar 2027

Location: 80 Tuas South Boulevard

About the Role

As a key member of our site team, you will play a vital role in ensuring the successful delivery of our projects. This position requires strong technical expertise, attention to detail, and the ability to coordinate effectively with multiple stakeholders.

Key Responsibilities

• Review and endorse all drawings from authorities and contractors.
• Provide necessary endorsements as required by relevant authorities.
• Supervise all site works, including civil, architectural, plumbing, sanitary, drainage, and sewer systems.
• Oversee full-time supervision for new building erection works
• Coordinate with contractors, QP(S), QP(D), agencies, interfacing contractors, and consultants.
• Maintain accurate and updated site records, including variation works, inspections, progress reports, and safety compliance.
• Prepare daily reports on contractor activities and site manpower status.
• Review and assess formwork structures and support systems; submit evaluation reports endorsed by a PE.
• Monitor safety, environmental, and health compliance on site.
• Supervise installation of instrumentation.
• Perform shift duties as assigned by the Resident Engineer and handle administrative tasks as required.

Requirements

• Diploma in Civil/Structural Engineering from a recognized institution.
• Minimum 10 years of experience as a Resident Technical Officer.
• Familiar with extensive A&A works in operational buildings.
• Strong knowledge of Building Control Act and Regulations; able to maintain systematic site records and reporting.
• Experience in: Civil works, plumbing, sanitary, drainage, sewer systems
  ERSS (deep excavation), demolition, and reinforced concrete piling works
  Supervising architectural works
• Registered with IES/BCA as a Resident Technical Officer.

Who We’re Looking For

• Takes full ownership of assigned projects.
• Problem-solver with practical and logical solutions.
• Responsible, reliable, and detail-oriented.

Note: Only shortlisted candidates will be contacted.
We are not engaging recruitment agencies at this time—please do not contact us.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Role:

• Gather and analyse user requirements and translate them into application specifications.

• Design, develop, test, implement, and maintain application systems or web-based applications.

Requirements:

• At least 3 years of experience in application development, programming and systems support.

• Good communication, strong analytical and problem-solving skills.

Technical Skills:

Integrated Development Environments (IDEs):

o Eclipse

Programming Language:

o Java

Environments/Systems experience in one or more of the following:

o MS SQL

o Windows

Operating Systems experience in one or more of the following:

o Windows Server

Platforms experience in one or more of the following:

o Amazon Web Services (AWS) - Optional (Good to have)

o Azure - Mandatory

Databases experience in one or more of the following:

o DB2

o MS SQL

Programming Languages & Other Languages experience in one or more of the following:

o Extensible Markup Language (XML)

o Java

o JavaScript

o SQL

Technologies experience in one or more of the following:

o Java technologies

o MS SQL

Tools:

o Terraform

Others

o Proficient in analysing and translating requirements into solutions.

o Good communication and written skills and work well in a team.

o Working experience in COBOL, CICS, DB2. DB2

o Relational Databases like DB2, SQL Server, Oracle.

o IDE such as Eclipse, JDeveloper, NetBeans or equivalent.

Additional skillset:

o Qlik Talend or Any ETL Tool would be added advantage.

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: MNC Industrial Electrical Technical Solutions Provider
• Position Title: Technical Sales Engineer
• Working Location: Central – Toa Payoh
• Working Hours: 5 days / Monday to Friday: 8.30 am-5.30 pm
• Salary Package: Up to SGD 4500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Analyze clients’ technical requirements and recommend tailored solutions
• Craft and deliver engaging technical presentations, product demos, and proposals
• Lead pre-sales activities, including site visits, technical inquiries, and tender submissions
• Collaborate with engineering and product teams to develop customized applications and support
• Provide post-sales technical assistance and conduct training sessions as needed
• Oversee major accounts including international conglomerates, government bodies, and top consulting firms
• Support regional branches in business development and marketing initiatives

APPLY NOW!!!

• Diploma in Electrical/Mechatronics/Electronic/Mechanical Engineering
• Min. 1 year of working experience in related field
• Experience in power systems, UPS, or related sectors is a plus
• Training is provided to inexperience candidate
• Ability to read and interpret technical drawings, specifications, and schematics
• Proficiency in Microsoft Office, AutoCAD, or other relevant engineering software is an advantage
• Willingness to travel for client meetings and site visits

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77201 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company Overview

The Metta Welfare Association, founded in 1992, is a registered charity endorsed by multiple Singapore ministries. It provides accessible medical, disability, and community care services, including home hospice, rehabilitative, and special education programs.

Job Summary

The Operations Support Staff at Metta Home Day Activity Centre assists in daily operations and client support to maintain a safe, clean, and engaging environment for adults with intellectual disabilities.

Responsibilities

• Assist clients with safe movement, personal hygiene, and toileting to support their daily living needs
• Clean and disinfect soiled areas and equipment promptly to maintain hygiene and safety standards
• Prepare and clear setup for centre activities and events to ensure smooth operations
• Perform housekeeping, simple maintenance, and facility cleaning to uphold a well-maintained environment
• Manage document filing, packing, shredding, and perform simple data entry to support administrative tasks
• Collaborate with centre staff to assist in operational and client support duties as needed

Required competencies and certifications

• Possess minimum Secondary/N/O Level education and/or relevant Disability Care certification
• Demonstrate comfort with hands-on tasks and working with adults with disabilities
• Maintain physical fitness and willingness to assist with client mobility and hygiene needs

Preferred competencies and qualifications

• Prior experience in healthcare, social service, or disability care is an advantage but not required

Employer: Grace Orchard School
Grace Orchard School caters to students who have been diagnosed with MildIntellectual Disability (MID) and those with Mild Autism Spectrum Disorders(ASD). The school is specifically for students ranging from 7-18 years old whohave Intellectual Quotient (IQ) which falls within the range of 50-70. Theschool is a non profit organisation under the Presbyterian Community Services.We are looking for a resilient and motivated person who can be part of ourcorporate team to make a difference in the special education landscape.

Job Description
The Corporate Support Officer will report to the Manager (Admin and Finance) toprovide clerical and administrative support for the smooth and effectiveday-to-day operations of the school. You will be involved in various aspects ofthe school administration and operations such as frontline service,procurement, student affairs, as well as personnel matters.

Roles and Responsibilities:

• Assist with administrative and clerical duties including the management of the reception counter of the general office.
• Handle calls and enquiries, answer and/or transfer of phone calls and take down messages as required.
• Oversee and manage the key retrieval system.
• Attend to student’s needs at sick bay such as injuries and other safety/health-related matters.
• Facilitate & seek management’s approval for student’s early dismissal, update in Dismissal App.
• Update students’ class attendance for teachers who are not in school.
• Process students’ activity information and consent forms.
• Print circulars, letters, assessment papers and office memoranda.
• Prepare and verify correspondence and documents.
• Maintain and update a systematic filing system.
• Requisite, replenish and distribute stationery, first-aid and other supplies as required.
• Facilitate students’ annual dental & health check up with Health Promotion Board.
• Facilitate students’ photo taking for school smart cards, NRIC registration with ICA, National Service registration.
• Filing of students’ P-file.
• Process students’ School Smart Cards (SSC) and Developing Disability Register (DDR) card applications.
• Coordinate students’ booklists and uniforms.
• Schedule, prepare and set-up meetings, including buying refreshments for meetings.
• Perform other duties as assigned by the Administrative Manager or School Management.

Requirements:

• Minimum GCE 'O' levels or equivalent with competence in English and a second language.
• Good communication skills and the ability to work in a team, as well as independently.
• Relevant work experience in general administration, personnel, procurement, and training administration. Work experience in school administration will be favourable.
• Familiar with Microsoft Office applications and comfortable in using IT systems.

Job Description

• Industry/ Organization Type: Supply of Environmental Systems
• Position Title: Sales Engineer (Industrial Equipment / Technical Solutions)
• Working Location: Boon Lay
• Working Hours: 5 days (Monday-Friday, 8:45AM-6:15PM)
• Salary Package: Basic Salary + Transport Allowance + Mobile Allowance + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Achieve individual sales targets by managing the full sales cycle, including lead generation, follow-up, service delivery, and deal closure.
• Understand client requirements and assess equipment needs to prepare and deliver tailored sales proposals and technical presentations.
• Build and maintain strong relationships with clients, suppliers, and stakeholders to ensure ongoing collaboration and business growth.
• Provide after-sales support by assisting clients with equipment issues, recommending suitable materials, machinery, or replacement parts.
• Oversee daily activities to ensure project progress aligns with quality and performance goals.
• Implement sales strategies set by management to expand the company’s customer base and market reach.
• Collaborate with team members to gather information and prepare tender submissions.
• Continuously enhance product knowledge to introduce innovative technologies and value-added solutions to clients.
• Review and evaluate sales performance with management through regular updates on prospects, targets, and project timelines.
• Work closely with the Sales Manager to prepare periodic reports and communicate sales activities and project status to suppliers.
• Other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum Diploma in any engineering field
• Candidates with at least 1 years of Sales experience will be advantageous.
• Candidates without experience are welcome to apply as training will be provided.
• With prior experience with tender systems such as Gebiz
• With Class 3 Driving License

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79979 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.

AWS Enterprise Support customers rely on us when running their business critical workloads on the AWS platform, and our Technical Account Managers (TAMs) and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses, internet companies, and the Web3 organizations. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.

As Premium Support BDM based in Singapore, you will be part of the Enterprise Support organization focusing on the markets including Web3 and Hong Kong. In this strategic role, you'll serve as the crucial bridge between Account Managers (AMs), Technical Account Managers (TAMs), and Enterprise Support Managers (ESMs), orchestrating complex enterprise support opportunities through their lifecycle. You'll focus on strategic pipeline management, lead qualification, and enabling the broader AWS ecosystem to drive premium support adoption across diverse regional markets. You will identify areas for sharpening our Support proposition (e.g. a differentiated offering, value and return on investment vs price) and design and execute controlled experiments driving commercial innovation. You will quantify the impact of Support in driving AWS platform adoption, estimate the ROI, and design and execute initiatives to help accelerate our customer cloud adoption journey. You will enable the sales team to drive the day-to-day interactions with prospects, selling the Support value proposition, in order to build long-term business opportunity.

You'll join a diverse team of business development professionals who work closely with technical teams to drive the adoption of AWS Premium Support services. In this role, you'll have the opportunity to influence both business and technical stakeholders while developing deep expertise in AWS's latest cloud technologies and support offerings, with particular focus on emerging technologies including Web3, and digital asset platforms.

Key job responsibilities
- Manage and develop Premium Support business across Web3 and Hong Kong business.
- Build relationships with Web 3, Hong Kong, and emerging technology companies in the region
- Analyze drivers of Enterprise Support adoption and identify levers for improvement in regional markets
- Manage and optimize the opportunity pipeline for both new business across multiple territories
- Identify and analyze pipeline patterns to inform strategic business decisions
- Prepare and present business reviews to the senior Sales and BD management team
- Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation
- Earn Trust with key stakeholders from CxO level to technical decision-makers across different cultural and business environments
- Partner closely with Account Managers to review and qualify opportunities, ensuring proper tracking through SFDC
- Drive engagement with AWS Global Sales (AGS) teams to maximize enterprise support adoption
- Drive the creation and promotion of customer success stories and case studies from regional markets
- In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the value proposition of AWS Enterprise Support
- Collect and channel customer feedback to drive continuous product improvements
- Collaborate with global teams and Beijing-based PSBD colleagues to implement strategic initiatives and best practices
- Support the implementation of new programs acceleration and Enterprise Support pricing promotions
- Serve as the regional expert for the opportunities and requirements in the markets outside of Mainland China


A day in the life
As a Premium Support Business Development Manager based in Singapore, you'll work at the intersection of business and technology, helping customers understand and maximize the value of AWS Support services across multiple regional markets. You'll collaborate with account teams, solutions architects, and support delivery teams to ensure customer success while driving business growth. Your day might involve analyzing pipeline data, conducting strategic reviews with Account Managers, traveling to Hong Kong and other regional markets for customer engagements, enabling field teams on new support offerings, engaging with Web3 and emerging technology companies, and orchestrating complex opportunities through various stakeholders across different territories.

Basic Qualifications

- 6+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience in developing strategies that influence leadership decisions at the organizational level; managing programs across cross functional teams, building processes and coordinating release schedules; selling enterprise software or cloud-based applications; explaining complex technical concepts to various business and technical audiences; presenting to both technical and non-technical executive audiences
- Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin.

Preferred Qualifications

- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Knowledge of Web3 technologies
- Understanding of regional business culture and practices