Total 1,274 technical support job vacancies in Islandwide

Job Responsibilities

• Serve as the key liaison between stakeholders and the facilities management team, ensuring timely and effective service delivery

• Coordinate and oversee preventive and corrective maintenance activities across assigned sites

• Plan, schedule, and monitor maintenance works, asset upkeep, and infrastructure improvement projects

• Supervise on-site contractors and service providers to ensure work is completed safely, efficiently, and in accordance with required standards

• Conduct site inspections, monitor service quality, and implement corrective actions where necessary

• Maintain accurate records, reports, and documentation within the facilities management system

• Support project implementation, including site coordination, measurements, and progress monitoring

• Ensure compliance with workplace safety regulations, contract requirements, and operational procedures

• Provide support for staff onboarding, training, and continuous improvement initiatives

• Prepare regular updates and reports for management and stakeholders on operational performance and maintenance activities

Job Requirements

• Diploma or Degree in Facilities Management, Engineering, Building Services, or related discipline

• Minimum 2 years of relevant experience in facilities management, maintenance, or technical operations

• Strong knowledge of building maintenance, M&E systems, and facilities operations

• Good organisational, coordination, and problem-solving skills

• Able to manage multiple stakeholders, contractors, and projects simultaneously

• Proficient in Microsoft Office and facilities management systems

• Good communication and interpersonal skills

• Familiarity with local building regulations, workplace safety requirements, and facilities management best practices is an advantage

• Able to work independently and in a fast-paced environment

• Comfortable travelling frequently across multiple school sites within the Northeast region of Singapore

• Able to respond promptly to operational and maintenance issues during school operating hours

Additional Information

• Work Location: Northeast Region, Singapore

• Nature of Role: Frequent travel between assigned school sites is required

• School Operating Hours: 7:00 AM – 7:00 PM (support required during operational hours as needed)

Attention to: Debbie Tan (debbie.tan@elitez.asia)

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004 | Debbie TAN | Registrations No: R26159853 

Job Description

• Industry/ Organization Type: Project Management Solution Provider
• Position Title: Technical Sales /Inside Sales Engineer (Valves products)
• Working Location: North – Tagore Lane (Nearest MRT: Springleaf)
• Working Hours: 5 days (Monday to Friday: 8.45am – 6pm)
• Salary Package: Up to SGD 4500 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Supervise and administer multifaceted projects in the oil & gas sector, focusing on structural components, piping & fittings, and valves
• Work with interdisciplinary teams to guarantee the effective completion of projects
• Formulate and apply purchasing strategies to enhance cost efficiency and product quality
• Perform market analysis and assess suppliers to ensure optimal partnership selections
• Negotiate and formalize agreements with vendors and suppliers to secure favorable terms
• Track project milestones to maintain strict adherence to deadlines and budget constraints
• Ensure all project activities comply with tender specifications and client requirement

APPLY NOW!!!

• Min. Diploma in Engineering
• Min. 2 years' experience in Project Management or Sales, specifically with valves in the Oil & Gas and Marine/Offshore sectors
• Strong project management skills and a customer service orientation are essential

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76244 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Overview

We are seeking a technically grounded Business Analyst with strong PowerApps experience to support the design, enhancement, and delivery of business applications on the Microsoft Power Platform. This role operates at the intersection of business process optimization and low-code solution delivery, translating operational needs into scalable, secure, and user-centric PowerApps solutions.

The successful candidate is comfortable working closely with business stakeholders, Power Platform developers, and IT teams, ensuring solutions are fit for purpose, technically feasible, and aligned with enterprise governance standards.

Key Responsibilities

Business Analysis and Requirements Management

• Engage business users and stakeholders to elicit, analyze, and document functional and non-functional requirements
• Translate business needs into clear functional specifications, user stories, and acceptance criteria for PowerApps solutions
• Analyze existing processes and identify opportunities for digitization, automation, and efficiency improvements

PowerApps and Power Platform Enablement

• Work closely with PowerApps developers to ensure requirements are accurately implemented
• Support solution design across PowerApps, Power Automate, and related Power Platform components
• Validate application behavior, data flows, and business rules against requirements
• Support application enhancements, change requests, and continuous improvement initiatives

Data and Integration Support

• Work with data sources such as SharePoint, Dataverse, SQL, or other enterprise systems
• Support data validation, issue analysis, and functional troubleshooting
• Collaborate with technical teams on integration touchpoints and downstream system dependencies

Testing and Delivery Support

• Prepare test scenarios and support SIT and UAT activities
• Coordinate defect triage, clarification, and resolution with development teams
• Support deployment readiness and post go-live stabilization activities

Governance and Documentation

• Maintain clear documentation including requirements, process flows, solution designs, and user guides
• Ensure solutions align with security, compliance, and Power Platform governance standards
• Support audit and operational readiness for business-critical applications

Requirements and Qualifications

Core Skills and Experience

• Proven experience as a Business Analyst supporting application development or digital transformation initiatives
• Hands-on exposure to Microsoft PowerApps and the broader Power Platform ecosystem
• Strong understanding of business process analysis and requirements documentation
• Experience working with data sources such as SharePoint, Dataverse, or SQL
• Familiarity with Agile or SDLC delivery methodologies

Technical and Analytical Capabilities

• Ability to translate business requirements into technically actionable specifications
• Comfortable validating application logic, workflows, and data behavior
• Strong analytical and problem-solving skills with attention to detail

Professional Competencies

• Clear communication and stakeholder management skills
• Ability to collaborate across business, development, and IT teams
• Structured, delivery-focused mindset with strong ownership and accountability

Nice to Have

• Experience with Power Automate or Power BI
• Exposure to enterprise governance or regulated environments
• Microsoft Power Platform certifications

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Responsibilities:

• Supervises construction works to ensure compliance with approved plans, codes, and safety regulations.
• Represent clients, inspect materials/workmanship, and coordinate with contractors for projects like roads, buildings, and infrastructure
• Monitor daily construction activities to ensure adherence to technical specifications and safety standards.
• Inspect materials and workmanship to maintain high construction quality, often using specialized inspection equipment.
• Ensure contractors follow regulations set by authorities such as LTA, PUB, NEA, and BCA.
• Maintain detailed records, including daily reports, site photos, and technical reports for clients.
• Act as a liaison between consultants, contractors, and Qualified Persons (QPs) to resolve technical issues.
• Read and interpret structural, civil, or M&E drawings

Requirements:

• Min Diploma in Civil Engineering or related field
• Min 3 years of relevant experience in civil and structural experience in building or infrastructure projects
• Proficient in preparing site inspection reports and technical documentation.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

The client is a HNW insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are expanding their sales support team (north asia client coverage).

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Knowledge and understanding of insurance products
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

Job Summary:

To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach.

*Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme development, implementation, and evaluation:

• Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line).
• Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach
• Monitor attendance, collect feedback, and support impact evaluation to improve service quality.
• Foster a sense of community among caregivers through conducting peer support networks and social events.
• Continuous learning with the team through regular review of programs.

Caregiver Engagement & Support:

• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
• Conduct outreach to raise awareness of available services through community events and partnerships.
• Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations
• Volunteer & Stakeholders engagement:
• Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers
• Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers.
• Collaborate with internal departments to achieve organisational goals.
• Recruit, train, and engage volunteers to support programme delivery.

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.
• Prepare reports and presentations to track programme effectiveness and inform improvements.
• Support grant applications and documentation for funding compliance.

Essential Qualifications:

• Degree in any discipline.
• Prior training in WSQ ACLP 2.0 will be an added advantage.
• Interested in improving the Caregiving situation in Singapore.
• 1-2 years of experience working with Caregivers and families.
• Prior experience in programme management or working with caregivers will be an added advantage.
• Excellent verbal and written communication, problem-solving solving and administration skills.
• Excellent programme planning and facilitation skills.

Core Competencies, Skills, and Attributes:

• Passionate about journeying with Caregivers and families
• Practice empathetic listening and communication skills with Caregivers and families
• Keen learner and strong team player
• Creative and adaptable to dynamic nature of work
• Good organization and problem-solving skill
• Proficient in MS Office 365 programs
• Experience in social media platforms e.g. facebook, telegram and Instagram.

* This role is required to run across Singapore to conduct workshops and programmes, the office is based at Tampines.

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Strong writing and verbal communication skills.

c. Good team player, responsible and conscientious.

d. Resourceful, independent, responsive and pro-active.

e. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in HR projects is preferred.

Responsibilities :

• Support the technical team and construction team for all design matters.
• Review all technical documentation and drawings of the Project works.
• Work closely with consultant on the scope of services, design and project deliverables to enhance site efficiency and constructability.
• Manage design approval process and coordination with the clients, consultants and subcontractors in a timely manner to resolve all technical issues.
• Ensure strict compliance of the design in accordance with contractual requirements.
• Ensure the distribution of all the approved and latest drawings and other relevant documents to the relevant parties
• Prepares shopdrawings with in-house BIM team and/or subcontractors and obtains approval in advance to site installation dates
• Raises queries to Client or handles Client's clarification on technical requirements pertaining to the Project works.
• Identifies and highlight to management and project team of any potential risks or issues that will impact project performance.
• Prepares and presents design progress status and slides to management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e. Architectural, MEP, BIM, etc( on design to ensure delivery of high quality outcome.
• Support tender team and prepare technical tender documents as per specifications for bidding of civil and structural engineering projects as when assigned.
• Attends Progress Meetings, Technical Meetings, Coordination Meeting, Site Meetings, etc.

Requirements :

• PE Board Recognised Degree in Civil Engineering
• Minimum 5 years of design management experience with at least 3 year of design experience in consultant firm.
• Strong coordination and collaboration with other disciplines.
• Good interpersonal and communication skills .
• Good organization and time management skills.

Job Responsibilities:

·       Lead and manage the purchasing system for QC, including:

·       Ordering stationery and non-laboratory items from the Com-office.

·       Raising Purchase Requisitions (PRs)for laboratory consumables, chemicals and services.

·       Coordinating with vendors for quotations, delivery schedules, and invoicing. 

·       Receive incoming items and verify against Delivery Orders; perform stock-taking as required.

·       Act as the main point of contact between QC and the Warehouse.

·       Transfer reagents to the fridge/freezer from the interim warehouse when necessary.

·       Receiving of materials in Cisprosystem

·       Creation of static data for chemical/column in Cispro

·       Print and issue logbooks.

·       Reviewing of logbooks.

·       Handle document archival activities, including scanning and submission to QA.

·       Serve as back up for Training Coordinator — manage the addition and removal of job code(s).

·       Aliquoting of sample using pipette

·       Packing of raw materials, excipients and Packaging component for overseas shipment

·       Housekeeping and 5S in the laboratory

·       Any other work assigned by the supervisor

Job Requirements:

·       Diploma in any field

·       Proficient in Microsoft Word, Excel, PowerPoint, Power BI, etc

·       Meticulous

·       Strong organizational abilities,

·       Excellent verbal/written communication.

·       Ability to prioritize tasks, meet deadlines, and handle multitasking.

Contract Duration: 12 months, subject to renewal based on performance.

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Lead end-to-end ABAP design, development, and optimization for S/4HANA systems
• Drive custom code remediation and optimization for S/4HANA migration
• Design and develop solutions using ABAP Objects, CDS Views, AMDP, and OData services
• Develop and enhance applications using RAP (RESTful ABAP Programming Model)
• Build and support application on SAP BUILD and SAP Business process Automation (BPA).
• Design and developed SAP BTP workflows.
• Must have hands-on experience working on SAP Public Cloud implementations
• Work on SAP Fiori/UI5 backend services and integrations.
• Build and support interfaces using IDoc, RFC, BAPI, Proxy, REST, and SOAP APIs
• Collaborate with functional teams to translate business requirements into technical solutions
• Ensure performance optimization, security compliance, and clean-core principles
• Provide technical leadership, code reviews, and mentoring to junior developers
• Support production issues and lead root-cause analysis

Requirements:

• S/4HANA ABAP development & custom code adaptation
• CDS Views (Basic, Composite, Consumption, Analytical)
• SAP BUILD
• SAP Business Process Automation.
• Good understanding of AMDP & HANA SQLScript
• RAP / EML is preferred
• OData Services (SEGW / RAP-based)
• SAP Fiori backend enablement
• IDoc, RFC, BAPI, Proxies
• REST / SOAP APIs
• Exposure to SAP BTP, CAP, or cloud integrations is preferred
• Experience with SAP UI5/Fiori frontend and knowledge of Clean Core principles are a plus
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to mentor and guide junior analyst

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Responsibilities:

• Use and manage vendor augmented resources and ensure work assignments for high utilization and effective, quality outcomes while avoiding re-work
• Drive technical innovation to enhance functional and technical capabilities of the platform
• Build frameworks for configuration instead of code for each component
• Communicate with technical and non-technical resources and work with limited direction while being highly productive
• Apply standards and industry frameworks while leverage existing technologies and tools .
• Implement solutions considering functionality, data, security, integration, infrastructure and performance.
• Produce detailed design /low level design documents that communicate the system design effectively
• Drive adherence to development, configuration management and deployment standards for solutions
• Analyze performance test, vulnerability assessments and any other test related issues that arise during projects
• Manage, address and resolve project-related technical issues in a timely fashion, ensuring necessary escalation and communication to stakeholders as necessary
• Select, train, develop and manage technical team members in a conducive team environment
• Lead multi-vendor teams to successfully deliver solutions
• Guide the project team in issue resolution to meet the requirements and timelines

Requirement:

• Degree with 8+ years of current, hands on technical experience
• Go getter attitude with strong analytical and problem solving skills
• General understanding of banking and knowledge and application of banking technology and regulations/compliance

Solid understanding of:

• LINUX O/S and/or RedHat platform and scripting skills
• Java and internet-related components (i.e: JSON, XML)
• Spring boot, Camel, FTP
• Microservices Experiences
• Jboss, Tomcat., Database, Sql
• DevOps suite of products (i.e: Jenkins, GitHub, Sonar, Aldon, etc)
• Connect Direct, SFTP, basic UNIX commands
• Perf tuning and automation in general
• Working knowledge of microservice implementation, containers (Docker/Kubernetes), and Kafka.
• Experience of complete software development lifecycles – waterfall and agile project experience

Interested candidates, who wish to apply for the above position, please send your resume to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg. No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability