Total 26,596 service operations manager job vacancies in The Philippines

General Summary:

To ensure financial information, prepare accurate and timely financial reports and statements. To ensure financial records are maintained in compliance with policies, procedures and statutory requirements including audit.

Principal Responsibilities:

• Report directly to the Management on all important/problems.
• Prepare and analyze monthly, quarterly and annual financial statements and other reports as required by the Management.
• Possess strong analytical and good planning skills with good working knowledge of accounting software.
• Prepare and maintain cash flow management, annual budgeting, forecasting and tax planning.
• Responsible to conduct credit checks and assessing credit worthiness.
• To monitor and ensure timely invoicing to customers for services rendered and collection of payments.
• Always make sure the effective and efficient process and performance in the team to achieve company’s objective and goal.
• Assist in GST implementation, reporting and submission.
• Assist to resolve accounting issues, supervise and review work done by finance team.
• Responsible to endure excellent services provided to customers.
• Develop business processes and policies to assist in implementing and monitoring internal controls and credit controls.
• Work with all business units to collect input, assemble financial plans, understand driving force behind the numbers and assess all the assumptions made with every project.
• Liaise with external parties, ie auditors, bankers, lawyer, company secretaries, local authorities, tax agents for corporate matters.
• Manage timely tax submissions to the Inland Revenue Board and Customs Department.
• Assist and advice in the review and execution of corporate proposals such as acquisition, investment and disposal as well as other projects.
• Setup the product costing.
• Assist in handle customer queries and prepare debtor reconciliation.
• Monitor cash flow by follow up customer collection with credit controller.
• In-charge for invoice billing and to verify the invoice quantity vs summary report and checking the selling price.
• Final accounts and Profit and Lost monthly checking.
• Backup HR, credit controller when necessary.
• Provide training to the staff.
• To ensure the system and flow smoothly run.
• Assist in overseeing operation activities when necessary.

Requirements

• Minimum Education : Candidates must possess at least a Diploma/Degree in Finance/Accountancy/or Proffesional certificate such as CIMA, ACCA or equivalent.
• Minimum Knowledge : Accounting standard, GST, Legal Compliance and others
• Minimum Experience : At least 5 years of working experience in the related field, good communication skills and others.
• Minimum Training : Training:ISO, Developing Financial and Skills and others.

Perks & Benefits

• Open culture
• Personal development opportunities
• Office hours 8.30am-5.30pm

Key Responsibilities:

• Plan, manage, and monitor project progress, schedules, and budgets
• Coordinate with clients, consultants, subcontractors, and internal teams
• Prepare project reports, timelines, and documentation
• Ensure compliance with safety regulations and company procedures
• Identify project risks and implement solutions proactively
• Oversee site activities and resolve technical or operational issues
• Ensure project quality meets required standards and specifications

Job Requirements:

• Degree in Engineering, Architecture, or related field
• Minimum 6-8 years experience in project management (construction background in CSA or M&E engineering)
• Strong leadership and coordination skills
• Able to manage multiple projects under tight deadlines
• Good communication in English & Bahasa Malaysia
• Familiar with project scheduling tools and site operations
• Willing to travel to project sites when required

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Panel Clinic
• Group Insurance ( After confirmation )

Job Summary

The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.

Key Responsibilities

1. Operations Management

Oversee daily restaurant operations (front of house & back of house)

Ensure all SOPs are consistently followed by staff

Maintain high standards of food quality, service, and cleanliness

Resolve operational issues efficiently and effectively

2. Sales & Business Performance

Full responsibility for revenue growth and profitability (P&L ownership)

Develop and execute strategies to increase daily and monthly sales

Monitor key KPIs such as average spend, table turnover, and repeat customers

Analyse sales reports and implement improvement plans

3. Team Management

Lead, train, and develop restaurant team members

Prepare staff scheduling (roster planning)

Manage staff performance, discipline, and engagement

Involved in recruitment and onboarding of new employees

4. Customer Experience

Ensure exceptional guest experience at all times

Handle customer complaints and feedback professionally

Improve customer satisfaction and online review ratings

Build strong relationships with regular customers

5. Cost Control & Inventory

Control food cost, beverage cost, and overall operational expenses

Monitor inventory, wastage, and purchasing activities

Work closely with the kitchen team to manage cost efficiency

6. Compliance & Reporting

Ensure compliance with hygiene, safety, and operational standards

Prepare regular operational and performance reports for management

Conduct internal audits to maintain operational consistency

Requirements

Minimum 5–8 years of experience in the F&B industry

At least 2–3 years in a Manager or Senior Manager role

Strong leadership and people management skills

Solid understanding of P&L, cost control, and business operations

Ability to work in a fast-paced environment

Fluent in English and Bahasa Malaysia

Key Skills

Leadership & Team Management

Operational Excellence

Financial & Business Acumen

Customer Service Management

Problem Solving & Decision Making

Work Location: In person

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours

Job Summary

The Finance Manager is responsible for overseeing the financial operations of the Food & Beverage business, ensuring accurate financial reporting, cost control, and compliance with company policies. The role supports management in financial planning, budgeting, and strategic decision-making to improve profitability and operational efficiency.

Key Responsibilities

· Manage and oversee the daily operations of the finance department including accounts payable, accounts receivable, general ledger, and cash flow management.

· Prepare monthly, quarterly, and annual financial reports and present them to management.

· Monitor food cost, beverage cost, and operational expenses to ensure they are within budget.

· Develop and manage annual budgets and financial forecasts.

· Analyze financial performance and provide recommendations to improve profit margins and cost efficiency.

· Ensure compliance with tax regulations, accounting standards, and company policies.

· Work closely with operations, procurement, and store managers to control costs and optimize inventory.

· Oversee inventory valuation and stock control for food and beverage items.

· Manage cash handling procedures and internal financial controls.

· Coordinate with external auditors, tax agents, and banks when necessary.

· Supervise and guide the finance team to ensure accurate and timely financial processes.

Requirements

· Bachelor’s Degree in Finance, Accounting, or related field.

· Professional certification such as ACCA, CPA, or equivalent is an advantage.

· Minimum 5–8 years of experience in finance or accounting, preferably in the F&B, hospitality, or retail industry.

· Strong knowledge of cost control, inventory management, and financial analysis.

· Proficiency in accounting software and Microsoft Excel.

· Strong leadership, communication, and problem-solving skills.

Preferred Skills

· Experience managing multi-outlet restaurants or café chains.

· Knowledge of F&B cost structure and margin management.

· Ability to work in a fast-paced operational environment.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code

Ready to lead with passion and make every dining experience memorable? At Nando’s, we’re looking for a motivated Assistant Restaurant Manager to help us create a welcoming, energetic atmosphere for our customers and guide our team to success. 

If you thrive in a fast-paced environment, love coaching others, and have a passion for hospitality, we’d love to hear from you!

What you’ll do:

• Able to lead, motivate, and inspire your team to be their best.
• Manage schedules, monitor stock levels, and anticipate the team’s needs to keep operations running smoothly.
• Plan manpower needs, manage recruitment, and identify training opportunities for the restaurant team.
• Maintain a clean, safe, and legally compliant restaurant. With a focus on continuous improvement.
• Manage waste, recycling, and energy usage in the restaurant.
• Able to manage the cost and to improve customer experience
• To driving sales across all channels and growing the restaurant sustainably.
• Focusing on managing operating costs to boost profitability and overall performance.
• To execute local and national marketing plans, driving sales and attracting new customers.
• Review and ensure timely, accurate, and complete daily, weekly, and monthly reporting.
• Ensure the team understands and is driven by the restaurant's vision and goals.
• Take care of your team members by always engaging with and recognizing them.
• Perform other tasks as assigned

You will be successful if you have:

• Preferably Assistant Managers specializing in Food/Beverage/Restaurant Service or equivalent
• Candidate must possess at least a Secondary School/SPM/"O" Level or Diploma/Degree in Food & Service Management
• Strong interest and passion in food preparation and serving, have high interest to make a great dining experience
• Strong leadership skills, an enforcer and executer, planner, pro-active, resourceful, problem solving, decision making and result oriented
• Effective time management, delegation, ability to interpret financial data (Profit & Loss) and decisive on action
• Humble, always ready to listen and learn from others
• Able to grow and develop others, a natural leader and motivator
• Good interpersonal skills, able to interact well with all level
• Computer literate and proficient in Microsoft Office applications
• Required to work on shifts, weekends and public holidays
• Proficient in English and Bahasa Malaysia

Benefits:

• Withdraw your salary anytime, anywhere—no need to wait for payday
• EPF & SOCSO
• Overtime*, Public Holiday, Rest Day
• Incentives & Awards*
• Free staff meal + Meal Card
• Free uniform + campaign T-shirt
• Medical & Insurance Coverage (for you and your Family too!)
• Annual Leave
• Medical Leave
• Hospitalization Leave
• Maternity & Paternity Leave
• Study & Exam Leave*
• Sabbatical Leave (5 years continuous service)
• Staff activities (quarterly)
• Trainings are provided – To learn & grow with us!
• Opportunities for promotion

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development

Job Description   :

Field : Agriculture (Fertilizers)

1.)    To familiarize with all existing clients and the marketing network managed by Sales Manager.

 2.)    To develop/promote a new market & customer base in Peninsular & East Malaysia for companies Agriculture products (Fertilizers).

 3.)    To conduct farm/field visits and build up good relations with customers and sales opportunities.

4.)    To update monthly reports on site visits/fields, market analysis and sales.

5.)    To prepare/execute a business plan to achieve monthly sales targets given by the company.

6.)    To organize and join promotional events when requested.

7.)    To service customers with technical advice on products offered by the company.

8.   To assist in warehouse operations. To be able to give instruction to the warehouse on activities related to companies products.

Job Requirement:

1.)    Minimum 2 years experience.Willing to look into fresh graduates.

2.)    Diploma or Degree

3.)    Excellent computer skills (Microsoft Office)

4.)    Must have own transport

5.)    Immediate availability is highly preferable

6.)    Language : English,B.Melayu & Chinese

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave
• Open culture

Role Overview

The Strategic Brand & Partnerships Manager will lead LGSI’s brand positioning, strategic outreach, and ecosystem engagement agenda. This role sits at the intersection of business development, marketing, strategic communications, and thought leadership, translating LGSI’s investment thesis into compelling narratives and meaningful partnerships.

You will play a critical role in shaping LGSI’s identity as a purpose-led investment platform while enabling strategic relationships that drive visibility, influence, and catalytic capital.

Key Responsibilities

1. Strategic Branding & Positioning

• Lead the development and execution of LGSI’s brand strategy and visual identity, ensuring alignment with LGSI’s mission, fund strategy, and organisational priorities.
• Ensure consistent messaging across all communication materials, investor decks, reports, the website, and public engagements.
• Build LGSI’s thought leadership presence through articles, media engagements, conferences, and speaking opportunities.
• Maintain brand governance and compliance, ensuring communications adhere to LGSI’s brand guidelines and sustainability disclosure standards.

2. Communications & Content Strategy

• Drive storytelling that connects LGSI’s investment pillars with measurable and authentic impact outcomes.
• Develop compelling multi-format content (social media, investor briefs, articles, ESG reports, campaign assets).
• Coordinate and manage the design, production, and publication of communication and marketing materials.
• Work closely with internal teams to translate technical investment insights into accessible narratives for partners, investors, and the wider ecosystem.

3. Ecosystem Engagement & Business Development

• Map, cultivate, and strengthen strategic relationships with investors, family offices, development finance institutions, corporates, and ecosystem partners.
• Support investor relations efforts, including narrative crafting that connects financial returns with sustainability outcomes.
• Prepare, maintain, and refine investor materials such as fund sheets, presentations, and periodic stakeholder updates.
• Represent LGSI at ecosystem events, dialogues, and partnership engagements to enhance visibility and trust in the LGSI brand.

4. Market Intelligence & Strategic Support

• Track trends in ESG investing, sustainable finance, climate innovation, and circular economy models.
• Translate market insights into strategic recommendations, positioning opportunities, or potential partnership pipelines.
• Support Senior Management with inputs for pitch materials, partnership proposals, and grant submissions.

5. Internal Collaboration & Alignment

• Partner with Investment, Sustainability, and Operations teams to ensure consistent messaging, brand alignment, and integration of impact data.
• Facilitate cross-functional communication and delivery to ensure timely execution of branding, communications, and partnership initiatives.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Growth and quality of LGSI’s visibility and engagement across sustainability and investment networks.
• Number, depth, and strategic value of partnerships and investor engagements built per quarter.
• Consistency, clarity, and brand alignment of communication materials and public messaging.
• Recognition through media features, speaking engagements, or published content under the LGSI brand.
• Internal alignment and execution effectiveness across teams on branding and partnership initiatives.

Who We’re Looking For (Minimum Requirements)

• 5–8 years of experience in branding, strategic communications, partnerships, or related fields, ideally with exposure to financial services, ESG, sustainability, or corporate affairs.
• Demonstrated ability to lead branding and communication functions within a fast-paced, lean organisation.
• Strong writing, presentation, and stakeholder management capabilities, with an ability to engage diverse audiences.

Preferred Qualities

• Experience in impact investing, sustainable finance, ESG, or startup/innovation ecosystems.
• Strong visual storytelling and design sensibility (e.g., Canva, PowerPoint, Adobe Suite).
• Self-driven, collaborative, and comfortable working with varied stakeholder groups—from investors to NGOs.
• Strategic thinker able to connect brand identity with investment impact and ecosystem influence.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

About the Role

We are seeking a proactive and customer-focused Customer Liaison Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless customer experience across policy servicing and claims support. You will play a critical role in maintaining client satisfaction while upholding operational and regulatory standards.

JOB DESCRIPTION:

• Manage customer inquiries via phone, email, and walk-in channels in a timely and professional manner
• Provide clear and accurate information on insurance policies, coverage, and procedures
• Support end-to-end policy servicing, including applications, renewals, endorsements, and cancellations
• Assist customers throughout the claims process and coordinate with internal teams for resolution
• Handle customer feedback and complaints, ensuring effective resolution and escalation where necessary
• Maintain accurate customer records in internal systems
• Collaborate with underwriting, claims, and sales teams to ensure consistent service delivery
• Ensure compliance with company policies and regulatory requirements

JOB REQUIREMENT:

• Bachelor’s Degree in Business, Finance, Insurance, or related field

• 2–4 years of experience in insurance, banking or customer service environment

• Strong communication and interpersonal skills

• Good problem-solving and conflict resolution abilities

• High attention to detail and organizational skills

• Proficiency in Microsoft Office and customer management systems

• Knowledge of insurance products and claims processes is an added advantage

• Preferred female

• Preferred Language: Mandarin, English & Malay

• Working Hours: Monday - Friday: 8.30am – 5.00pm, Saturday: 8.30am – 1.00pm

Perks & Benefits

• Personal leave
• EPF & SOCSO
• Medical
• Annual Leave
• Performance Bonus
• Insurance

招募：社群媒體平面設計師！

工作細節：

職位：平面設計師

地點：八打靈再也

工作模式：全職/混合型

工作範圍：

• 為 Instagram、Facebook 和 Rednote 創造社群媒體視覺素材
• 設計海報、廣告、宣傳冊、菜單和行銷資料
• 與內容團隊緊密合作，了解品牌方向
• 為新客戶導入流程開發情緒板和視覺概念。
• 參與品牌設計工作：包括標誌、配色方案和字體系統。
• 確保所有設計均符合平台規格和品牌指南。

品質與流程

• 按內容日曆和截止日期按時交付工作。
• 專業地運用創意總監和客戶的回饋意見。
• 提交前進行自我品質檢查，檢查尺寸、拼字和視覺層次結構。
• 整理設計文件並正確命名，以便於找到。

必備品

• 至少1年設計經驗（代理公司、自由工作者或企業內部員工）
• 精通 Adobe Illustrator，能夠從零開始創建專業設計。
• 展示社群媒體設計作品的作品集（首選IG/FB/小紅書）
• 對字體、色彩、版面和視覺層次結構有敏銳的眼光
• 能夠理解客戶簡報並將其轉化為視覺效果
• 能夠使用國語進行溝通（用於團隊內部溝通）

要求：

• 熟練使用Adobe套件（Photoshop、Illustrator、Premiere Pro）
• 熟悉小紅書內容美學與簡體中文文案寫作
• 對美/醫學美學視覺語言的理解
• 具備短視訊剪輯經驗（CapCut、Premiere 或類似軟體）
• 能夠理解中文和英文內容

申請方式：

請將您的作品集、期望薪資和可入職日期寄給我們。

如果你熱愛創意工作、社群媒體設計，並希望與一支年輕的創意團隊共同成長，那就加入我們吧。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 開放文化
• 個人發展機會
• 遠距辦公的彈性

Kami Sedang Mengambil Pekerja: Pereka Grafik Media Sosial!

Butiran Kerja:

Jawatan: Pereka Grafik

Lokasi: Petaling Jaya

Mod kerja: Sepenuh masa/Hibrid

Skop kerja:

• Cipta visual media sosial untuk Instagram, Facebook dan Rednote
• Mereka bentuk poster, iklan, brosur, menu dan bahan pemasaran
• Bekerjasama rapat dengan pasukan kandungan untuk memahami hala tuju jenama
• Bangunkan papan mood dan konsep visual untuk onboarding pelanggan baharu
• Menyumbang kepada kerja penjenamaan: logo, palet warna, sistem tipografi
• Pastikan semua reka bentuk memenuhi spesifikasi platform dan garis panduan jenama

Kualiti & Proses

• Menyiapkan kerja tepat pada masanya mengikut kalendar kandungan dan tarikh akhir
• Gunakan maklum balas daripada Pengarah Kreatif dan pelanggan secara profesional
• Jalankan QA kendiri sebelum penyerahan, semak saiz, ejaan dan hierarki visual
• Pastikan fail reka bentuk teratur dan dinamakan dengan betul agar mudah dicari semula

Wajib Ada

• Minimum 1 tahun pengalaman dalam reka bentuk (agensi, bebas atau dalaman)
• Kemahiran Adobe Illustrator yang kuat — keupayaan untuk membina reka bentuk profesional dari awal
• Portfolio yang menunjukkan hasil kerja reka bentuk media sosial (IG/FB/Xiaohongshu diutamakan)
• Mata untuk tipografi, warna, susun atur dan hierarki visual
• Kebolehan memahami ringkasan pelanggan dan menterjemahkannya ke dalam bentuk visual
• Boleh berkomunikasi dalam bahasa Mandarin (untuk komunikasi dalaman pasukan)

Keperluan:

• Pengalaman dengan Adobe Suite (Photoshop, Illustrator, Premiere Pro)
• Biasa dengan estetika kandungan Xiaohongshu dan penulisan iklan Cina yang dipermudahkan
• Pemahaman tentang kecantikan/estetika perubatan bahasa visual
• Pengalaman dalam penyuntingan video pendek (CapCut, Premiere atau yang serupa)
• Mampu memahami kandungan bahasa Cina dan Inggeris

Cara Memohon:

Sila hantarkan portfolio anda, gaji yang dijangkakan dan tarikh mula bekerja yang tersedia.

Sertai kami jika anda menyukai kerja kreatif, reka bentuk media sosial dan ingin berkembang bersama pasukan kreatif muda.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Waktu kerja fleksibel
• Kod pakaian kasual
• Snek percuma / Waktu gembira
• Budaya terbuka
• Peluang pembangunan peribadi
• Fleksibiliti kerja jarak jauh

We’re Hiring: Social Media Graphic Designer！

Working Details:

Position: Graphic Designer

Location: Petaling Jaya

Working mode: Full-time/ Hybrid

Job scope:

• Create social media visuals for Instagram, Facebook and Rednote
• Design posters, ads, brochures, menus and marketing materials
• Work closely with the content team to understand brand direction
• Develop mood boards and visual concepts for new client onboarding
• Contribute to branding work: logos, color palettes, typography systems
• Ensure all designs meet platform specifications and brand guidelines

Quality & Process

• Deliver work on time according to the content calendar and deadlines
• Apply feedback from Creative Director and clients professionally
• Conduct self-QA before submission check sizes, spelling, and visual hierarchy
• Keep design files organised and properly named for easy retrieval

Must-Have

• Minimum 1 year of design experience (agency, freelance, or in-house)
• Strong Adobe Illustrator skills — ability to build professional designs from scratch
• Portfolio demonstrating social media design work (IG/FB/Xiaohongshu preferred)
• Eye for typography, colour, layout, and visual hierarchy
• Ability to understand client briefs and translate them into visuals
• Able to communicate in Mandarin Chinese (for internal team communication)

Requirement:

• Experience with Adobe suite (Photoshop, Illustrator, Premiere Pro)
• Familiar with Xiaohongshu content aesthetics and simplified Chinese copywriting
• Understanding of beauty / medical aesthetics visual language
• Experience with short-form video editing (CapCut, Premiere, or similar)
• Able to understand Chinese and English content

How to Apply:

Please send us your portfolio, expected salary and available start date.

Join us if you love creative work, social media design and want to grow together with a young creative team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Open culture
• Personal development opportunities
• Remote work flexibility

We are seeking a passionate and experienced Project Manager to join the team. As our Project Manager, you will play a pivotal role in overseeing the successful execution of construction projects, ensuring they are completed on time, within budget, and to the highest standards of quality and safety.

What you'll be doing

• Developing and implementing comprehensive project plans, timelines, and budgets to guide the successful completion of construction projects
• Coordinating and supervising the work of contractors, subcontractors, and construction crews to ensure efficient and effective project delivery
• Monitoring and reporting on project progress, identifying and mitigating risks, and implementing corrective actions as needed
• Ensuring compliance with all relevant building codes, regulations, and safety standards throughout the construction process
• Collaborating with the design team, clients, and other stakeholders to address any issues or changes that may arise during the project
• Providing strong leadership and mentorship to the construction team, fostering a culture of continuous improvement and quality

What we're looking for

• Minimum 05 years of experience as a Project Manager in Construction Industry
• Proven track record of successfully managing complex construction projects within the specified time, budget, and quality parameters
• Excellent understanding of construction materials, methods, and technologies, as well as relevant building codes and regulations
• Strong problem-solving, decision-making, and conflict resolution skills
• Effective communication and interpersonal abilities, with the ability to liaise with a diverse range of stakeholders
• Proficient in project management software and tools
• Relevant degree in Construction Management, Civil Engineering, or a related field
• Relevant experience in Aluminium and Glazing Works

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

JOB SUMMARY:

We are seeking a highly experienced and results-driven Senior Manager (Hotel Operations) to oversee and lead the overall operations across the Hotel Seri Malaysia network. This role is responsible for driving operational excellence, enhancing guest satisfaction, and achieving targeted revenue performance.

JOB RESPONSIBILITIES:

• Oversee and manage all hotel operational functions in accordance with the organizational structure.
• Analyse hotel performance, market trends, and competitive landscape to drive strategic decisions.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Lead and manage key property matters including capital projects, refurbishment, and customer service initiatives.
• Oversee guest experience management and driving effective service recovery processes.
• Prepare, present, and ensure achievement of the hotel’s Annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Drive overall profitability by achieving and exceeding revenue targets and guest satisfaction benchmarks.
• Train, supervise, and mentor staff to ensure high morale, performance, and compliance with company policies. Conduct performance reviews and foster a positive, productive work environment.
• Provide strategic leadership and operational direction to maximize business performance and return on investment.
• Monitor and improve performance across all properties under the Hotel Seri Malaysia network.
• Foster a culture of excellence through coaching, mentoring, and talent development.
• Represent the hotel with strong visibility and professionalism to internal and external stakeholders.
• Able to achieve or exceed annual revenue targets of minimum RM60 million for the Hotel Seri Malaysia network.

JOB REQUIREMENTS:

• Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Administration, or related field.
• Minimum 15 years of experience in the hotel industry, including at least 7 years in senior management roles.
• Proven track record in improving hotel performance and achieving operational excellence.
• Strong leadership, interpersonal, and team management skills.
• Excellent verbal and written communication skills.
• Strong business acumen with a focus on revenue growth and cost optimization.
• Experience in managing both operational and financial aspects of hotel management.
• In-depth knowledge of industry trends and commitment to delivering exceptional guest experiences.

PREFERRED ATTRIBUTES:

• Experience managing multiple hotel properties
• Exposure to business transformation or turnaround strategies
• Strong analytical and decision-making capabilities

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development

JOB SUMMARY:

We are seeking a dynamic and visionary General Manager (Business Transformation) to lead and drive strategic transformation initiatives across the Hotel Seri Malaysia network. This role is responsible for enhancing operational efficiency, accelerating digital transformation, and delivering sustainable business growth.

JOB RESPONSIBILITIES:

• Lead the development and execution of business transformation strategies aligned with organizational goals.
• Identify gaps in current processes and implement improvement initiatives to enhance efficiency and productivity.
• Drive digital transformation, innovation, and automation across hotel operations.
• Oversee change management initiatives to ensure smooth adoption of new systems and processes.
• Collaborate with key stakeholders to align transformation efforts with business priorities.
• Monitor and evaluate performance metrics to ensure successful implementation of transformation initiatives.
• Provide strategic insights and recommendations to senior management on business performance and opportunities.
• Lead cross-functional teams in delivering transformation projects within scope, timeline, and budget.
• Drive cost optimization initiatives while maintaining service quality and operational standards.  

JOB REQUIREMENTS:

• Bachelor’s Degree in Business Administration, Management, Finance, or related field (Master’s Degree is an added advantage).
• Minimum 10–15 years of working experience, with at least 5–8 years in senior leadership roles.
• Proven experience in business transformation, change management, or process improvement initiatives.
• Strong analytical thinking and problem-solving skills.
• Excellent leadership and stakeholder management capabilities.
• Strong communication and presentation skills.
• Experience in hospitality industry is an added advantage.
• Results-driven with strong focus on performance improvement and cost efficiency.

PREFERRED ATTRIBUTES:

• Experience managing large-scale transformation or turnaround projects
• Exposure to digitalization, automation, or system implementation
• Strong strategic planning and execution capability

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Dental insurance
• Paid training and development
• 12 rooms per night
• Staff Meal
• Telephone

Job Description

We are looking for a reliable and multilingual Customer Service Clerk to manage client inquiries and administrative tasks. If you are organized and enjoy helping people, apply today.

Why Join Us?

• Consistent Schedule: 8:30 AM – 6:00 PM, Sunday to Thursday.
• Community: Work right in the heart of Alor Setar (Mergong 2).
• Inclusion: A role where your multilingual skills are truly valued.

Requirements:

• Minimum SPM qualification.
• At least 1 year of working experience in a similar role.
• Comfortable with basic computer knowledge (Data entry, emails, etc.).
• Ability to communicate fluently in English, Malay, and Chinese to support our diverse customer base.