Total 35 quality manager job vacancies in Pune

• Execute month-end, quarter-end, and year-end closing activities in accordance with timelines.

• Prepare and post journal entries, accruals, and adjustments ensuring accuracy and completeness.

• Perform general ledger reconciliations and resolve open items promptly.

• Support preparation of financial statements and management reports (P&L, Balance Sheet, Cash Flow).

• Ensure compliance with internal controls, accounting policies, and statutory requirements.

• Collaborate with cross-functional teams (FP&A, Treasury, Tax, Procurement, etc.) to resolve accounting issues.

• Closing & Reporting - Execute monthly, quarterly, and annual financial close processes in line with corporate timelines.

• Prepare and post journal entries, accruals, and adjustments to ensure accurate financial results.

• Review trial balances and perform variance analysis to identify and correct discrepancies.

• Prepare financial statements and management reports (P&L, Balance Sheet, Cash Flow).

• Support internal and external audits by providing required documentation and explanations.

• Cash & Bank Accounting - Record daily bank transactions and reconcile balances with bank statements.

• Monitor and report cash positions, interest, and bank charges.

• Work with Treasury to ensure timely and accurate cash reporting.

• Selling, General & Administrative (SG&A) Expenses - Record and analyze SG&A expenses to ensure proper cost center allocation.

• Review expense accruals, prepayments, and amortization schedules.

• Identify opportunities for expense control and process optimization.

• Revenue & Inventory Accounting - Record and reconcile revenue transactions in compliance with IFRS 15 or local GAAP.

• Manage inventory valuation, adjustments, and variance analysis.

• Collaborate with Operations and Supply Chain on stock accuracy and reporting.

• Intercompany Accounting - Record, reconcile, and eliminate intercompany transactions during consolidation.

• Coordinate with global entities to ensure accurate cross-company postings and settlements.

• Knowledge of transfer pricing documentation and intercompany agreements.

• Balance Sheet, Financial Analysis & Tax - Prepare detailed balance sheet reconciliations and conduct variance analysis.

• Support tax accounting processes including deferred tax, provisions, and adjustments.

• Provide analytical insights for management review and audit support.

• Timeliness and accuracy of month-end closing and reporting.

• Quality and completeness of account reconciliations.

• Reduction in open items and audit findings.

• Compliance with accounting standards and internal controls.

• Efficiency improvements and process automation initiatives

Brief Job Description: To lead or manage Accounts Payables Global operationsKey Accountabilities/Job Responsibilities:1) Lead or Manage Accounts Payable teams of Team Leads2) Ensure client SLA’s and deliverables are met 3) Perform requisite MIS4) Strong domain knowledge and able to support review process5) Good understanding of AP processes on SAP ERP system 6) Willing to work in all shifts (including nights)7) Drive initiatives and Team building activities.8) Adhere to reasonable operational requests from the management.9) Work very closely with teams across delivery locations and client.10) Strong governance (Weekly/Monthly) for Process Performance” & “Transformation” reviewsPERSON SPECIFICATIONSESSENTIAL DESIRABLEWork Experience (Mention No. of years):• The candidate should have 7+ years of Work Experience in F&A for Accounts Payables.• Prior experience in service/ BPO industry • Prior experience of relevant industryKnowledge/Qualifications/ Competency:• Commerce Graduate/Postgraduate• Good Communication Skills• Proficiency in Microsoft Office skills Capabilities:• Domain expertise• Team Leading• Good communications skills• Multi-tasking skills• Detail and Analytical• Ability to work efficiently in a fast-paced environment.• Flexibility to work in different shifts• Experience in being part of process transformation initiatives Special Role (Customer Specific Requirement) - Good Working knowledge in SAP ERP (FI & MM Modules)

THE POSITION:

We are looking for an experienced Release Manager to oversee and coordinate software releases across multiple teams and environments. The ideal candidate will have strong expertise in release management processes, hands-on experience using Jira, and proven experience working closely with software development or product development teams.

Key Responsibilities

• Plan, schedule, and manage end-to-end software releases across multiple projects
• Work closely with software development and product teams to ensure smooth release cycles
• Coordinate with cross-functional teams including development, QA, DevOps, and business stakeholders
• Define and maintain release calendars and ensure alignment across teams
• Track release progress, risks, and dependencies using Jira
• Ensure all release deliverables meet quality standards and timelines
• Manage release documentation, including release notes and deployment plans
• Identify and mitigate risks, issues, and bottlenecks in the release cycle
• Facilitate go/no-go meetings and ensure stakeholder sign-offs
• Drive continuous improvement in release management processes and tools
• Ensure compliance with change management and governance standards

Role Summary

Under the leadership of the Manager, we are hiring a Senior QA Specialist to support R&D objective. This role is critical to ensure high quality standards and will be responsible for variety of quality assurance tasks.

Key Responsibilities

• Actively collaborate with developers, QA Managers, product managers to shape the product and deliver product releases
• Provide feedback to the team on product quality, call out risks/issues (if any) and can balance quality with time bound delivery with a release perspective
• Maintain and write automated test suites
• Ability to work with the QA Manager to come up with a testing strategy for a given release with inputs from team, if needed.
• Ready to work on fast paced geographically distributed team doing frequent releases
• Understand the product domain

**Final designation will depend on candidate’s profile, experience, and selection outcome**

Role Purpose:

The Associate Director / Senior Manager - Quality is responsible for leading the quality control portfolio while driving studio-wide process excellence, operational efficiency, and strategic transformation initiatives.

This role also combines project management, process transformation, and operational governance to ensure high-quality delivery across multiple projects in specialized teams (TSD) & Mobile. The position partners closely with QC Leadership, Production teams, and WWQC stakeholders to standardize processes, optimize workforce utilization, improve delivery effectiveness, and embed a culture of continuous improvement and data-driven decision-making.

Key Responsibilities:

1. QC Program & Portfolio Management

• Manage a portfolio of QC projects across Specialized teams (TSD) & Mobile.
• Oversee planning, execution, and delivery of QC programs ensuring quality, schedule, and scope objectives are met.
• Supervise and guide QC Project Managers, Project Leads, and testing teams.
• Conduct periodic project reviews with QC leadership to evaluate project performance and risk.
• Monitor project KPIs and performance indicators to ensure quality and delivery effectiveness.
• Validate key project deliverables including test strategies, test plans, and automation roadmaps.

2. Strategic Leadership & Transformation

• Drive large-scale transformation initiatives aligned with studio and global QC strategies.
• Partner with QC leadership to define and execute studio-level strategic roadmaps.
• Identify opportunities to improve testing frameworks, tools, processes, and delivery models.
• Adapt QC strategies to evolving game development trends such as GAAS and live operations.
• Interface with WWQC leadership, production teams, and studio management to ensure strategic alignment.

3. Process Excellence & Continuous Improvement

• Lead process re-engineering and simplification initiatives across QC and delivery functions.
• Standardize QC and delivery workflows through defined process journeys and SOPs.
• Identify and prioritize high-impact improvement opportunities across operations.
• Apply Lean Six Sigma methodologies to improve efficiency, quality, and productivity.
• Act as a subject matter expert and mentor on process improvement frameworks.

4. Operational Effectiveness & Workforce Optimization

• Optimize resource planning and workforce allocation across QC projects.
• Anticipate future talent needs based on evolving project and business requirements.
• Partner with HR and Talent Acquisition to address skill gaps and staffing requirements.
• Promote organizational efficiency through pyramid optimization and talent development strategies.
• Support the drive of learning and development initiatives including upskilling and cross-skilling programs.

5. Governance, Metrics & Data-driven Decision Making

• Establish and maintain studio-wide governance frameworks for QC projects.
• Define and track KPIs to measure quality, operational efficiency, and delivery performance.
• Drive adoption of data analytics, dashboards, and reporting mechanisms.
• Provide actionable insights to leadership for strategic and operational decision making.

6. Stakeholder Management & Communication

• Develop communication frameworks to ensure alignment on QC strategy and project execution.
• Collaborate closely with Production, WWQC teams, and studio leadership.
• Provide regular updates and reports to executive leadership on project status and strategic initiatives.
• Facilitate cross-studio collaboration on global QC initiatives and improvement programs.

7. Change Management & Culture Building

• Lead change initiatives to implement new processes, tools, and operational models.
• Promote a culture of innovation, continuous improvement, and quality excellence.
• Organize initiatives such as ideathons and improvement programs to encourage innovation.
• Drive adoption of data-driven problem solving across teams.

8. Automation & Innovation

• Support integration of automation frameworks into QC workflows.
• Collaborate with R&D and global QC teams to pilot and implement new testing technologies and methodologies.
• Continuously explore innovative approaches to improve testing effectiveness and efficiency.

9. People Leadership:

• Lead and mentor managers, leads, and testing teams.
• Provide coaching, career development, and performance management support.
• Identify and develop high-potential talent within the TSD and Mobile projects.
• Foster a collaborative, high-performance team culture.

Job Summary
We are seeking an experienced and dynamic individual to join our team as a Strategy Implementation and Market Development Manager. The ideal candidate will be responsible for implementing strategies outlined by the Project Management Team, gathering customer feedback, and analysing market trends. Additionally, the role involves establishing and maintaining relationships with key opinion leaders within the designated region, monitoring competitor information, and staying updated with doctors' prescription trends through collaboration with pharmacy managers. The incumbent will also be responsible for planning and executing Continuing Medical Education (CME) initiatives and other relevant activities to uphold the company's brand image.
 

Roles & Responsibilities
• You will be responsible for promotion of the products by implementing marketing strategies using visual aids and feedback to the Project Management Team (PMT) while assessing competitors' products. Analyse doctor prescription trends to pitch products aligned with their preferences for specific molecules. Engage with pharmacists to gather data on competitor products, enhancing brand value and maintaining a competitive edge.
• You will be responsible to foster relationships with key opinion leaders and doctors, gathering feedback and competitor information, while providing medical support through Continuing Medical Education (CME) and resolving queries. Collaborate with the project management team to organize Sparsh and life awareness programs, nurturing positive connections with stakeholders.
• You will be responsible of weekly goal setting for each product and each doctor, study market trend and competitors’ products to understand their influence on customers in order to ensure that goals set for each week are achieved and overall yearly sales targets are met.
• You will be responsible to coordinate field activities for Continuing Medical Education (CME) programs, persuading doctors to participate with the company.Arrange speakers and venues for CME events, collaborating with other divisions to jointly organize the sessions.
• You will be responsible to manage logistics for corporate social responsibility initiatives like the awareness for Life program, contributing to the establishment of the company's brand image within the medical community.
• You will be responsible to review the sales of existing products through weekly sales review meetings, weekly statements from stockiest and compare against set targets, take corrective actions in case of any shortfalls to ensure that weekly sales targets are achieved.
• You will be responsible to manage Territory Data by regularly engaging with pharmacy managers and distributors to collect sales data and input RCPA data into the Unnati portal.
• You will be responsible to maintain an updated list of doctors within the designated area via handheld devices, and regularly meet with retailers to track product status.
• You will be responsible to organize monthly schedules using palm-top devices, inputting visit data and generating reports as necessary to ensure the portal contains the latest information.

The Integrations Project Manager is responsible for planning, coordinating, and delivering complex customer integrations between Assent’s SaaS platform, customer systems, and 3rd-party integration partners. This role owns the end-to-end integration project lifecycle — from scoping to go-live — ensuring all internal technical teams, external partners, and customer stakeholders execute against a clear and achievable timeline.

The Integrations Project Manager oversees daily project activities, cross-functional alignment, milestone delivery, quality compliance, and risk mitigation, ensuring integrations are delivered on time, within scope, and to the highest standards.

Key Responsibilities

Integration Project Leadership

• Owns the delivery of customer integrations from initiation through cutover and post-go-live stabilization.

• Creates detailed project plans, schedules, and integration timelines, coordinating internal teams (Engineering, Product, Data, Security, Customer Success, Data Consulting), external integration partners, and customer IT resources.

• Translates complex technical requirements into clear deliverables, dependencies, and risk considerations.

• Ensures all integration activities — configuration, development, testing, UAT, and deployment — adhere to quality and security standards.
   

Technical & Cross-Functional Coordination

• Acts as the primary project manager between Assent’s technical teams, customer system owners, and third-party system integrators.

• Facilitates technical discussions involving APIs, middleware, data mapping, authentication methods, and event-based or scheduled integrations.

• Supports customers and partners in understanding integration options, constraints, and required artifacts.

• ERP/PLM System Expertise

• Applies strong working knowledge of ERP and PLM systems to guide project scoping, data mapping decisions, and customer architecture discussions.

• Understands common integration patterns with enterprise systems and can identify risks related to data structure, system limitations, security, or workflow misalignment.

• Works closely with Engineering , Product, and 3rd Integration Partners to unblock technical issues, clarify requirements, and manage change requests.

• Project Execution & Governance

• Drives day-to-day project operations, ensuring all stakeholders meet milestone dates and deliverables.

• Manages project scope, risk, dependencies, and resource alignment.

• Supports and enforces Agile practices where appropriate, balancing structure with practical delivery needs.

• Ensures comprehensive documentation across the integration lifecycle, including requirements, mapping documents, test plans, and deployment checklists.
   

• Stakeholder Engagement & Communication

• Serves as the main point of communication for customers and partners, providing proactive updates, timelines, and escalation management.

• Builds transparent engagement frameworks that align all internal and external parties.

• Facilitates regular project meetings, technical checkpoints, and executive updates as needed.
   

• Compliance & Operational Excellence

• Follows all corporate security policies and ensures integration processes adhere to compliance requirements.

• Participates in ongoing improvement initiatives across Product Operations and integrations delivery.

• (This is not an exhaustive list of duties; responsibilities may evolve based on business needs.)

   

   

Required Skills – Audit Exp – 2 To 3 years
Role – IC
Shift Timing – UK Shift (1 PM To 10 PM) & (2 PM to 11 PM) Mon to Fri Work from Office

Job Description:
Process: Transactional Quality Evaluation Parameters: Assistant Manager - Quality - Pune Total Work Experience (in years): 5-7
Conduct process documentation as per ISO standards Conduct & review sampling strategy in the team Conduct root cause analysis for process improvements Conduct MSA as per schedule.
Drive & conduct process compliance Drive & conduct audits (pre-post duties) Conduct base lining & analyze CTQs Conduct measurement system analysis.
Drive brainwave initiative in the team Conduct quality related trainings Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives Drive open forums/best practice sharing sessions Successfully complete ISO training.
Working on the product & helping the team to achieve deadlines.
Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol.

Required Skills – AP – 3 years OR AR – 3 years (Communication Skills – Good, Excel)  
Shift Timing – Night Shift – US Shift (5:30 PM to 2:30 AM IST / 6:30 PM TO 3:30 AM IST)
Work from office – Mon to Fri

Job Description:

Process: Procure to Pay
Sub - processes in Scope:
1. Vendor Master Data
2. Invoice processing
3. T&E processing
4. Payments
5. AP helpdesk (Vendor and Employee Services)
6. Cash Application
7. Collections and Customer Service
8. Month End Reporting and Reconciliations Activities

Evaluation Parameters: -Lead Associate Quality

Total Work Experience (in years): 2-4 years
Educational Qualification: Accounting Degree / Commerce Graduate


Domain Experience:
1. Responsible for monthly reporting for AP & AR
2. Monitor regular Business Updates received by clients and trainers and update WNS DPMs and user manuals.
3. Meet the SLA requirements for the Process
4. Daily reporting of metrics
5. Weekly Client report preparation and presentation

Roles and Responsibilities :-
• Conduct process documentation as per ISO standards
• Conduct & review sampling strategy in the team
• Conduct root cause analysis for process improvements
• Conduct MSA as per schedule.
• Drive & conduct process compliance
• Drive & conduct audits (pre-post duties)
• Conduct base lining & analyze CTQs
• Conduct measurement system analysis.
• Drive brainwave initiative in the team
• Conduct quality related trainings
• Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives
• Drive open forums/best practice sharing sessions

Language Capability :-English Domestic & International
Spoken Proficiency :-Good  communication skills
Written Proficiency :- Good  communication skills

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We are transforming the world of financial modelling, helping our clients to make

complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.

You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Managing a portfolio of active assignments
• Lead model audit assignments, ensuring models are arithmetically and commercially correct.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Review and interpret commercial documentation and ensure it is reflected accurately in the financial model.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modelling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modelling processes and methodologies to uphold our high standards and ensure consistency.
• Lead in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.

People:

• Lead a team of model audit professionals
• Train, motivate and manage junior team members on assignments
• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Growth:

• Supporting in the business development and growth ambitions of a key sector of the business
• Lead in the development of client pitches
• Lead client calls and build client relationships

Key Skills and Qualifications

• We hire exceptional individuals who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• [4-6] years of relevent experience in a financial role within a recognized advisory practice or large corporate setting.
• A good appreciation of accounting concepts, an accounting qualification beneficial
• An in-depth understanding of Project Finance concepts
• Strong analytical skills with proven experience in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a remote team

A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.

Significant opportunities for professional growth and development as we expand.

Access to cutting-edge financial modelling tools and resources.

Collaborative and supportive team culture

At Syngenta, we're building the most collaborative and trustworthy team in agriculture—delivering top-quality seeds and innovative crop protection solutions that improve farmers' success worldwide. Our Digital Productivity and Innovation team is at the forefront of this mission, transforming how we operate through intelligent technology.

We're seeking a Digital Product Manager to shape the future of our supply chain through agentic AI—autonomous systems that can perceive, decide, and act. You'll be the architect of intelligent Product Lifecycle Management solutions that solve real-world operational challenges across our global network, directly impacting our ability to deliver critical crop protection products to farmers when and where they're needed most.

This isn't just product management—it's innovation with purpose.

What You Will Do

Strategic Leadership

• Drive Supply Chain innovation: Own the PLCM product vision and roadmap, identifying and prioritizing AI value cases that reduce waste, optimize inventory, and accelerate time-to-market. Your decisions will directly impact farmers' access to essential crop protection products.
• Define success & measure impact: Establish KPIs that measure business value, forecast accuracy, and model performance across diverse global regions. Ensure our AI solutions deliver measurable results.
• Champion the vision: Communicate product strategy, progress, and insights to stakeholders at all levels—from warehouse managers and production planners to executive leadership.

Cross-Functional Collaboration

• Bridge business & technology: Partner with Supply Chain Leads, Operations teams, and Technology experts to translate complex business challenges into actionable AI/ML solutions. You're the connector between strategy and execution.
• Build user-centric products: Work closely with Business Analysts, UX designers, and end users to ensure AI outputs are intuitive, actionable, and generating value for the business.
• Enable technical teams: Provide clear requirements and context to Software Engineers, Data Engineers, and Data Scientists, ensuring they have what they need to build exceptional solutions.

Product Development & Delivery

• Bring AI to life: Oversee the end-to-end AI product lifecycle—transforming experimental models from pilot notebooks into robust, production-ready solutions that scale globally. Ensure seamless 'productization' of algorithms.
• Lead with Agile excellence: Manage product backlogs using Agile methodologies (Jira/Confluence), facilitate sprint ceremonies, and maintain momentum through iterative delivery cycles.
• Ensure responsible AI: Champion model governance by monitoring for bias, ensuring fairness across regions, maintaining performance standards, and upholding ethical AI practices.

Global Scaling & Innovation

• Scale intelligently across markets: Design and execute rollout strategies that adapt AI solutions for diverse markets—ensuring solutions built for Europe successfully serves the needs of Asian, African, US and Latin American operations.
• Stay ahead of the curve: Continuously explore advancements in AI, ML, and automation specific to supply chain and production. Assess emerging technologies and identify opportunities to enhance business processes and operational efficiency.
• Innovate proactively: Don't wait to be asked—actively seek and propose opportunities to leverage AI, data and automation to solve problems, improve decision-making, and create competitive advantage.

You Will Thrive Here If

• You're passionate about using technology to solve real-world problems that matter—helping farmers feed the world
• You love bridging the gap between business strategy and technical execution
• You're energized by global collaboration and the richness of diverse perspectives
• You think in systems and see the ripple effects of your decisions across the value chain
• You're comfortable with ambiguity and excel at bringing clarity to complex challenges
• You're curious, proactive, and always looking for the next opportunity to create value

Brief Job Description: To handle Accounts Receivables Global operationsKey Accountabilities/Job Responsibilities:1) Lead or Manage team of associates2) Ensure client SLA’s and deliverables are met 3) Perform requisite MIS4) Strong domain knowledge and able to support review process5) Good understanding of D365 system 6) To be willing to work in all shifts (including nights).7) Drive initiatives and Team building activities.8) Adhere to reasonable operational requests from the management.9) To attend all meetings and trainings as per requirements10) Conduct trainings for new joiners, submit accreditation to the client11) Work very closely with teams across delivery locations and client.PERSON SPECIFICATIONSESSENTIAL DESIRABLEWork Experience (Mention No. of years):• The candidate should have 4-5 Years of Work Experience in F&A (Accounts Receivables).• Prior experience in service/ BPO industry - Has prior customer handling experience. (voice would be an added advantage)Knowledge/Qualifications/ Competency:• Commerce Graduate• Good Communication Skills• Proficiency in Microsoft Office skill - Additional Management or finance related course would be an added advantage. Capabilities:• Domain expertise (F&A, AR)• Good communications skills• Analytical ability• Detail oriented• Ability to work efficiently in a fast-paced environment.• Flexibility to work in different shifts Special Role (Customer Specific Requirement) - Exposure to Accounting in D365 ERP system

• Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows.
• Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals.
• Deep-diving into client workflows to uncover and implement high-value use cases.
• Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth.
• Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones.
• Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities.

• Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use.
• Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams.
• Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction.
• Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account.

• Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate.
• Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features.
• Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution.
• Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy.

• Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform.
• Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy.
• Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate.
• Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events.

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience).
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
• Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.

• 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
• Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
• Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
• Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
• Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
• Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
• Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.

Additional Information: This role requires applicant to work under US hours