Total 10 Full-time quality control manager job vacancies in IPOH

The Quality and Environment Executive is responsible to support the HSE Manager coordinate and implement activities in maintaining the Quality Management System and Environmental Management System. The incumbent is also required to be the point of reference in ensuring the plants complies with the local legislation on Environment.

Specific accountabilities and job functions will be but are not limited to:

• Responsible for the implementation and execution of ISO Management System.
• Responsible for the Internal Audit and Management Review as stipulated by the ISO system. Roles includes planning, conducting and reporting.
• Responsible for identifying, monitoring and controlling of documentation.
• Responsible for effective management of environmental issues in compliance with local laws and company policy.
• To prepare monthly department activity report.
• Liasons with external parties on matters concerning ISO Quality & Environmental Management
• To provide awareness and familiarisation training to new employees on matter relating to Quality & Environmental Management.
• Responsible for effective management of environmental aspects and impacts, ensuring compliance with Malaysian environmental legislation including the Environmental Quality Act 1974 (EQA) and its subsidiary regulations.
• In the absence of HSE Manager, to perform his/her duties on matters related to quality & environmental management system.
• To prepare and submit the Cementir Environmental report yearly.
• To liase with DOE on matters concerning scheduled waste.
• Responsible to submit reports and correspondences required by DOE.
• Play the role as Certified Environmental Professional in Scheduled Waste Management (CePSWaM) for our company.
• Taking up any other roles assigned by the HSE Manager or the management of the company whenever required

Job Requirements

• Minimum Diploma in any field.
• 1–2 years of working experience in Quality Management System (QMS) and/or Environmental Management System (EMS), preferably within a manufacturing environment.
• Registered with the Department of Environment (DOE) as a Certified Environmental Professional in Scheduled Waste Management (CePSWaM).
• ISO Lead Auditor certification (ISO 9001 / ISO 14001 / ISO 45001) is an added advantage.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

品質與環境主管負責協助健康、安全與環境經理協調並執行各項活動，以維護品質管理系統和環境管理系統。此外，該職位還需作為聯絡人，確保工廠遵守當地環境法規。

具體職責和工作職能包括但不限於：

• 負責ISO管理系統的實施與執行。
• 負責依ISO體系規定進行內部審核與管理評審工作。職責包括計劃、實施和報告。
• 負責識別、監控和控製文件。
• 負責有效管理環境議題，遵守當地法律和公司政策。
• 準備部門每月活動報告。
• 與外部各方就ISO品質與環境管理相關事宜進行聯絡
• 為新員工提供有關品質和環境管理的意識和熟悉性培訓。
• 負責有效管理環境因素和影響，確保遵守馬來西亞環境法律，包括 1974 年環境品質法 (EQA) 及其附屬法規。
• 在 HSE 經理缺席的情況下，履行其在品質和環境管理系統相關事宜上的職責。
• 每年編制並提交 Cementir 環境報告。
• 就計劃處置廢棄物的相關事宜與能源部進行聯絡。
• 負責提交美國能源部要求的報告和信件。
• 擔任本公司註冊環境專業人員（CePSWaM）一職。
• 根據公司健康、安全與環境經理或管理層的指示，在需要時承擔其他任何職責。

職位要求

• 任何專業最低學歷要求為大專。
• 1-2 年品質管理系統 (QMS) 和/或環境管理系統 (EMS) 工作經驗，最好是在製造業環境中。
• 已在環境部 (DOE) 註冊為註冊環境專業人員（CePSWaM）。
• 擁有 ISO 主任審核員認證（ISO 9001 / ISO 14001 / ISO 45001）是一項額外優勢。

福利待遇

• 員工權益
• 津貼（旅費、交通費等）
• 醫療保險
• 個人休假

Job Requirements:

Education

• Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
• A master's degree is an advantage.

Experience

• 5–8 years of experience in after-sales service, customer service, or service operations.
• At least 3-5 years in a managerial or supervisory role.

Skills

• Strong leadership and team management skills.
• Excellent customer service and relationship management.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Negotiation and conflict resolution skills.
• Good analytical and reporting capabilities.
• Budget planning and cost management.
• Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
• Ability to work under pressure and manage multiple priorities.

Key Competencies

• Customer-focused mindset
• Leadership
• Strategic thinking
• Results-oriented
• Time management
• Process improvement
• Attention to detail
• Adaptability
• Collaboration
• Accountability

Key Performance Indicators (KPIs)

• Customer Satisfaction Score (CSAT)
• Customer retention rate
• Service response time
• First-time fix rate
• Warranty claim turnaround time
• Service revenue growth
• Complaint resolution time
• Team productivity
• Service cost efficiency

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

主要職責

客戶服務管理

• 領導和管理售後支援團隊，提供優質的客戶服務。
• 處理升級的客戶投訴，並確保及時解決。
• 監測客戶滿意度並實施改善措施。
• 建立長期的客戶關係，以提高客戶忠誠度和留存率。

服務營運

• 監督維修、保養、保固和退貨（RMA）流程。
• 確保服務請求在約定的服務等級協定（SLA）範圍內完成。
• 制定和改善售後服務政策、流程和工作流程。
• 監控服務週轉時間（TAT）和生產效率。

保固和技術支援

• 管理保固索賠
• 與技術支援團隊協調進行產品故障排除和維修。
• 分析反覆出現的技術問題並提出糾正措施建議。

零售店支持

• 為零售據點提供售後服務流程和客戶問題解決方案支援。
• 與門市經理協調，確保服務標準的一致性。
• 監控多家零售網點的服務績效。
• 確保服務櫃檯人員配備充足，設備齊全。

庫存和備件管理

• 管理備件庫存，確保供應充足。
• 與採購部門和供應商協調庫存補貨事宜。
• 在保持服務效率的同時，最大限度地減少過時庫存。

跨職能協作

• 與銷售、零售營運、物流、採購和技術團隊緊密合作。
• 必要時協調產品召回和服務活動。
• 將客戶回饋提供給產品管理和供應商，以提高產品品質。

福利待遇

• 津貼（旅費、交通費等）
• 個人發展機會
• 有薪培訓和發展

• 處理應付帳款（AP）和應收帳款（AR）。
• 準備電子發票、付款憑證、借項通知單和貸項通知單。
• 準備、核實並提交 LHDN 電子發票。
• 進行銀行對帳。
• 編制庫存成本清單。
• 協助完成每月帳戶結算並向管理階層報告。
• 使用 AutoCount 或 QNE 會計軟體。

福利待遇

• 佣金和獎金
• 休閒著裝要求
• 醫療保險

• Mengendalikan Akaun Belum Bayar (AP) dan Akaun Belum Terima (AR).
• Sediakan E-invois, baucar pembayaran, nota debit dan nota kredit.
• Menyediakan, mengesahkan dan mengemukakan e-Invois LHDN.
• Lakukan penyelarasan bank.
• Sediakan pengiraan kos stok.
• Membantu menutup akaun bulanan dan melaporkan kepada pihak pengurusan.
• Gunakan perisian perakaunan AutoCount atau QNE.

Faedah & Kebaikan

• Komisen dan bonus
• Kod pakaian kasual
• Insurans perubatan

• Handle Accounts Payable (AP) and Accounts Receivable (AR).
• Prepare E-invoices, payment vouchers,debit notes, and credit notes.
• Prepare, validate, and submit LHDN e-Invoices.
• Perform bank reconciliations.
• Prepare stock costing.
• Assist with monthly account closing and report to managment.
• Use AutoCount or QNE accounting software.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance

Job Description

• Assist in trial runs & Product testing;
• Sensory evaluation support for product quality or trial products;
• COA & product release support;
• Environmental & Hygiene monitoring via environmental swabbing with supervision;
• GMP reporting on non-conformance for immediate correction.

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

Job Description

• Leading preventive maintenance 
• Assuring required spare parts inventory level 
• Translating breakdowns events into required preventive maintenance program 
• Initiating equipment modifications for enhanced reliability 
• Defining maintenance standards & procedures