Total 14,091 Manager quality control manager job vacancies in The Philippines

About the Role

We are looking for a driven Regional Sales Manager to grow our hospitality technology business across Southeast Asia, with an immediate focus on Malaysia, and expansion opportunities in Indonesia and the Philippines.

This role is suited for a sales professional who understands the hotel, property, or hospitality technology landscape and is comfortable engaging senior stakeholders such as hotel owners, operators, developers, consultants, and technology partners.

You will own the full sales cycle, identify new business opportunities, build market relationships, and work closely with internal teams on technology solution discussions involving hotel systems such as PMS, GRMS, BMS, and related platforms.

Key Responsibilities

• Drive direct sales and business development activities in Malaysia to achieve revenue growth targets
• Identify and develop new business opportunities across Southeast Asia, especially Indonesia and the Philippines
• Build relationships with hotel owners, operators, developers, consultants, and hospitality decision-makers
• Manage the full sales cycle, including prospecting, client meetings, solution presentations, negotiations, and deal closure
• Position hospitality technology solutions clearly to both technical and non-technical stakeholders
• Work closely with internal teams, system partners, and external vendors on solution proposals and integration projects
• Support market expansion by identifying target accounts, partnership opportunities, and key industry channels
• Maintain strong client relationships to support long-term account growth and repeat business
• Travel within Southeast Asia when required for client meetings, site visits, industry events, and project discussions

What We Are Looking For

• Sales or business development experience in hospitality technology, hotel systems, property technology, building solutions, or related industries
• Familiarity with hotel or building-related systems such as PMS, GRMS, BMS, access control, in-room technology, or integrated hotel solutions
• Proven ability to manage B2B sales cycles from lead generation to closing
• Strong communication skills with the ability to explain technical solutions in a practical and business-focused way
• Self-driven, commercially sharp, and comfortable working independently across regional markets
• Confident engaging senior stakeholders and building long-term business relationships
• Willingness to travel across Southeast Asia

Preferred Experience

• Regional sales experience covering more than one Southeast Asian market
• Existing network within the hotel, property development, hospitality, or building technology sector
• Background in solutions sales, technical sales, pre-sales, or system integration sales
• Experience selling to hotels, developers, consultants, operators, or project-based clients

Why Join Us

• Opportunity to take ownership of regional market growth across Southeast Asia
• Exposure to cross-border hospitality technology projects
• Direct involvement in business development, solution positioning, and market expansion
• Performance-based incentives with strong upside for successful deal closures
• Travel, accommodation, and meal expenses fully claimable
• Suitable for candidates ready to move from local sales into a broader regional role

Compensation & Benefits

• Competitive basic salary based on experience
• Performance-based sales incentives
• Full travel, accommodation, and meal claims for business trips
• Regional exposure across Malaysia, Indonesia, the Philippines, and other Southeast Asian markets

Vaelynn Talent Pte Ltd · Licence No. 25C3079

Recruitment services provided in accordance with MOM regulations. All applications kept confidential.

Responsibilities

• Develop and execute SEO initiatives to improve website visibility, search rankings, and organic traffic growth.
• Plan, manage, and optimise digital marketing campaigns across variousonline channels, including social media, email marketing, and paid media.
• Leverage AI-powered tools and technologies to enhance keyword research,content performance, campaign effectiveness, and marketing insights.
• Analyse website traffic, campaign performance, and user behaviour toidentify opportunities for continuous improvement.
• Work closely with content and marketing teams to ensure digital assets are aligned with SEO best practices and audience engagement goals.
• Support market-specific digital marketing activities across multiple countries, adapting strategies to suit local audiences and business objectives.
• Track industry developments, search engine algorithm updates, and emerging digital trends to maintain a competitive advantage.
• Collaborate with cross-functional stakeholders to ensure digital marketing initiatives support overall business growth and brand objectives.

Requirements:

• Proven experience in SEO, digital marketing, or performance marketing with a track record of delivering measurable results.
• Strong understanding of SEO tools, web analytics platforms, and AI-driven marketing solutions.
• Excellent analytical, problem-solving, and communication skills with the ability to interpret data and translate insights into action.
• Comfortable working in a fast-paced environment and managing campaigns across multiple markets or regions.
• Prior exposure to property, real estate, investment holding, or related industries will be advantageous.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

PostingPersonnel: Ng Jwee Ken

Ref: JOB-00423

Responsibilities

• Monitor the implementation status of internal audit recommendations by engaging process owners and ensuring timely closure of audit findings.
• Conduct internal control assessments and reviews for assigned projects or business initiatives.
• Maintain and update Group policies, SOPs, and procedure manuals to ensure accuracy and alignment with operational needs before circulation.
• Ensure the organisation adheres to regulatory and statutory requirements, including guidelines set by relevant authorities.
• Lead the Group’s Business Continuity Management initiatives, including reviews, testing, and documentation.
• Oversee the enterprise risk framework, maintain the Group’s risk register, and prepare annual risk reports, including inputs for the Sustainability Report.
• Coordinate and review annual Internal Control Self-Assessment submissions from various business units globally.
• Partner with stakeholders across real estate, hospitality, and investment divisions to strengthen internal controls and promote a robust risk-aware culture.

Requirements:

• Possess at least an Degree in Accountancy/ACCA; CA or CIA certification
• At least 5 years of experience in internal audit, internal controls, risk management, or compliance—ideally within real estate, property development, or hospitality.
• Strong background in Big 4 audit and commercial internal audit or internal controls roles.
• Independent, meticulous, and discreet, with strong initiative, excellent communication skills, and the ability to draft policies and manage risk registers effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: 9334RW44

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Supply Chain Manager to be part of their Supply Chain team for ongoing transformation projects. They are located in the east.

The Supply Chain Manager's responsible is:

• Lead and oversee daily supply chain operations, including procurement, planning, logistics, and warehouse functions
• Develop and implement supply chain strategies, policies, and SOPs to support business objectives and operational efficiency
• Manage end-to-end supply chain activities, including demand planning, forecasting, procurement, inventory control, warehousing, and logistics
• Lead and develop Procurement and Warehouse teams, driving performance and continuous improvement
• Improve forecast accuracy and optimize inventory planning to minimize excess stock and material wastage
• Manage supplier sourcing, evaluation, negotiations, and performance to ensure a reliable and cost-effective supplier base
• Oversee warehouse and logistics operations, including inventory management, transportation coordination, and operational best practices
• Ensure inventory accuracy through effective stock control, cycle counts, and discrepancy resolution
• Drive supply chain improvement initiatives to enhance efficiency, reduce costs, and improve service levels
• Collaborate with internal stakeholders to support operational and business requirements

Job Requirements:

• Degree in supply chain related discipline
• Min 8 years experience in supply chain within medical devices sector
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Job title: Senior Finance Manager (Japanese speaking) Job ID:20206 - CK

Location : West

Basic up to $9,000 + bonuses

The role will focus on improving internal controls, supporting financial reporting and budgeting processes, responding to audit requirements from HQ and external auditors, and facilitating communication across multicultural stakeholders.

RESPONSIBILITIES:

1. Finance & Management Reporting
・Oversee and support the company’s finance and accounting operations, ensuring accurate and timely monthly and annual closing processes.
・Collaborate with the Accounts Manager and internal accounting team to prepare monthly financial reports, management reports, and annual budget proposals.
・Prepare and analyze monthly P&L reports, including budget-versus-actual analysis, gross profit analysis, and KPI tracking to support business decision-making.
・Support financial forecasting, corporate planning, and resource allocation initiatives aligned with business growth objectives.
・Develop and implement action plans based on financial and operational performance analysis to improve overall business performance.
・Ensure compliance with internal controls, accounting standards, and corporate governance requirements.

2. Audit, Compliance & Process Improvement
・Liaise with external auditors, corporate secretaries, and Japanese headquarters regarding statutory audits, internal audits, and financial reporting requirements.
・Prepare audit schedules, supporting documents, and respond to detailed inquiries from auditors and HQ stakeholders.
・Establish, standardize, and improve accounting workflows, documentation processes, and invoice-related procedures.
・Support the enhancement of internal control systems and operational governance processes.
・Coordinate with Singapore government agencies such as SFA, MOM, JTC, and other regulatory bodies to ensure compliance and smooth business operations.

3. Central Kitchen & Business Operations Support
・Support the financial and operational management of the company’s central kitchen and food manufacturing business.
・Work closely with the Head of Central Kitchen to monitor operational KPIs, production efficiency, and overall profitability.
・Prepare financial data, P&L materials, AR reports, invoicing documentation, and operational reports related to manufacturing and food operations.
・Coordinate with OEM manufacturing partners, suppliers, equipment vendors, and F&B business stakeholders regarding operational and financial matters.
・Support business expansion and operational improvement initiatives within the food manufacturing and F&B sectors.

4. Corporate Planning & Cross-Cultural Coordination
・Act as the key liaison between the Singapore office and Japan headquarters to ensure smooth communication and operational alignment.
・Support strategic corporate planning initiatives, including long-term business planning and operational transformation projects.
・Provide Japanese-English/Chinese translation and interpretation support for meetings, emails, reports, and corporate documentation.
・Facilitate collaboration among multicultural stakeholders and support the integration of Japanese corporate management practices with local business operations.
・Assist management with ad-hoc projects, reporting tasks, and business initiatives as required.

REQUIREMENTS:
 
・Proficiency in Mandarin Chinese (both written and spoken) is required to communicate effectively with Mandarin-speaking management stakeholders.
・Business‑level Japanese or English proficiency to communicate effectively with Japanese speaking stakeholders.
■Experience & Technical Competencies
・Practical experience in finance and accounting operations, including monthly and annual closing processes, financial reporting, and audit coordination.
・Experience in budget management, P&L analysis, gross profit analysis, and management reporting is preferred.
・Prior experience in the Food & Beverage (F&B), food manufacturing, or supplier industry will be highly advantageous.
・Familiarity with Singapore’s regulatory environment and Japanese corporate reporting structures is preferred.
・Hands-on experience liaising with external auditors, vendors, suppliers, and cross-functional stakeholders.
・Ability to support process improvement initiatives, operational controls, and finance-related workflow standardization.

Interested applicants please send your resume to Calista@pasona.com.sg with email subject header "Job Application for Senior Finance Manager (Japanese speaking) Job ID:20206 - CK".

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Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Our client, a well-established international bank with a strong presence in Asia, is seeking an experienced Senior Premier Team Manager to join the team. This role offers the opportunity to drive business growth, lead a team of Offshore Relationship Managers and strengthen customer relationships within a stable and reputable organization.

about the job

• Lead, mentor and develop a team of Offshore Relationship Managers to achieve business objectives.
• Oversee client acquisition, retention and portfolio growth by implementing effective relationship management and sales strategies.
• Drive sales performance through targeted initiatives, cross-selling opportunities and delivery of personalized financial solutions.
• Ensure adherence to banking regulations, internal policies and risk management guidelines across all client engagements.
• Monitor team performance, analyze sales reports and implement action plans to achieve revenue and profitability targets.

skills and experience required

• Bachelor's degree in any discipline.
• Minimum 8 years of experience as a Premier Banking Manager focusing on the North Asia market.
• Strong leadership, coaching and team management skills.
• Possesses strong knowledge of bancassurance, investment products and wealth management solutions.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

Highlights:

• Permanent job opportunity
• 5.25 days work week, normal office working hour
• Great remuneration & benefits (with AWS and Variable Bonus)
• Great career progression
• Location: East

Responsibilities:

• Team Leadership: Lead, mentor, and support the Airfreight Import Customer Service team to ensure staff effectively manage the full end-to-end import process.
• Operational Management: Oversee day-to-day import activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.
• Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.
• Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and escalate issues to the Manager where necessary.
• Customer Escalation Handling: Manage complex import-related customer enquiries and act as the first point of escalation for service-related concerns requiring senior intervention.
• Cross-Functional Coordination: Work closely with Airfreight Operations, Customs, and relevant internal departments to facilitate the seamless execution of import shipments.
• Compliance & Governance: Support the development and enforcement of import customer service policies, ensuring team adherence to internal procedures and applicable regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Business Applications Manager (12-Month Contract)

Job Summary

Our client, a leading international financial services organization, seeks a Business Applications Manager to drive application development, process automation, and IT initiatives across Singapore and Australia on a 12-month contract.

Responsibilities

• Develop and enhance business applications using Power Platform, SQL Server, Power BI, SharePoint, and related technologies to meet business needs
• Modernize legacy Excel and Access tools into scalable, maintainable solutions to improve system reliability
• Automate business processes and reporting workflows to increase operational efficiency and accuracy
• Gather detailed business requirements and perform thorough testing to ensure solution quality before deployment
• Maintain comprehensive application documentation and user support materials to facilitate knowledge transfer and user adoption
• Coordinate effectively with business stakeholders, regional technology teams, and external service providers to align project goals and deliverables
• Support IT governance, change management, audit activities, and enforce technology controls to ensure compliance and risk mitigation
• Assist with system upgrades, migrations, and continuous improvement initiatives to enhance application performance and user experience

Preferred competencies and qualifications

• Degree in Information Technology, Computer Science, Business Analytics, or related discipline
• Experience within financial services or regulated industries is advantageous
• Familiarity with IT service management, change management, or support environments
• Strong stakeholder management and communication skills

Responsibilities

• Assess and process personal accident claims accurately and within service timelines.
• Review claim documents, medical reports, and supporting information to determine claim eligibility and appropriate claim outcomes.
• Liaise with customers, medical institutions, and internal stakeholders to obtain information and resolve claim-related matters.
• Monitor and follow up on outstanding claims to ensure timely closure and resolution.
• Identify claim discrepancies, unusual patterns, or process improvement opportunities, and escalate where necessary.
• Provide professional and customer-focused support throughout the claims process.
• Ensure compliance with internal policies, procedures, and applicable regulatory requirements.
• Support ad-hoc projects and other duties as assigned.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Salary: up to $9000

Working Days & Hours: Mon-Fri Office Hours

Location: Raffles Place

Job Description

• The registered data protection officer for Singapore

• Responsible for developing & maintaining APAC country specific compliance policy and process documents, training materials, providing help and guidance and awareness to APAC based employees.

• Ensuring that all data protection/security/ HSE issues from audits or risks raised are recorded, with ownership, and tracking remediation tasks to closure/mitigation/acceptance of risks.

• Management of the annual risk assessment program covering information security, data protection, health & safety, environment, and social governance

• Initiate yearly compliance activities, eg. BCP exercise, call tree test, updating of various operations / compliance documentations, vendor due diligence exercise

• Creation and maintenance of the Legal Risk Register (APAC)

• Annual site audits and management of any remediation plans (H&S/Fire/Infosec/Data Protection/ESG)

• Gathering of carbon emission data in support of global ESG reporting requirements

• Attendance at the monthly country and compliance circle meetings

• Responding to client information security assessments. Full completion and response to all Client questionnaires, including existing clients and new business opportunities.

• Incident investigation and reporting pertaining to data and HSE

• Development of the Quality Management System in support of attaining certification to ISO9001

• Administrative tasks including but not limited to: Client sales bid compliance assistance, contract reviews (Data protection terms), uploading documents to client portals

• Reviewing, updating and development of compliance policies and procedures

Job Requirements: Min Degree in finance/accountancy w min 3 yrs of relevant information security controls (ISO Lead Auditor/Lead Implementation certifications) experience

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Beauty Training & Service Excellence Manager
• Working Location: Islandwide (City Hall, Dhoby Ghaut, Paya Lebar)
• Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
• Salary Package: Basic + Commission + Sales Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform a wide range of treatments (facials, slimming, and hair removal) to professional standards.
• Recommend and introduce suitable treatment packages and products to support clients’ results.
• Provide treatment services at different outlets when additional staffing support is needed.
• Build long-term client relationships by delivering consistently high service standards.
• Train beauticians on treatment procedures, equipment use, and consultation skills. Mentor beauticians to support skills development and assessments, and provide coaching and feedback.
• Create and update SOPs, training manuals, and evaluation checklists to ensure consistent standards.
• Review new beauty technologies, products, and treatment methods for possible use in the business.
• Test and improve treatment techniques to help clients achieve good and consistent results.
• Work with management to design service packages that match customer needs and market demand.
• Support recruitment by screening candidates based on technical skills and service approach.
• Support onboarding for new hires, including a structured training plan, initial certification, and alignment to service standards.
• Support retention by building a coaching culture with regular feedback, clear standards, growth pathways, and recognition of skill development.
• Monitor and review service quality across outlets to maintain consistent service standards.
• Conduct internal checks and put improvements in place when needed.

APPLY NOW!!!

• Minimum 10 years of hands-on experience in beauty therapy, including facials, slimming, and hair removal.
• At least 3 years of experience as a trainer, mentor, or coach in the beauty industry.
• Proven experience delivering training in the beauty industry.
• Recognised qualifications such as CIDESCO and/or CIBTAC

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81689 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Senior Manager, Property & Retail Mall Technology will lead the organization's Commercial Property and Retail Mall Technology function, driving digital transformation and operational excellence through innovative Property Technology (PropTech) solutions. This role is responsible for developing and implementing smart building technologies, IoT platforms, mobile applications, and sustainability-focused solutions that enhance operational efficiency, tenant engagement, customer experience, and environmental performance across commercial and retail assets.

Key Responsibilities

• Lead the development and execution of the Property Technology roadmap across commercial and retail properties.
• Drive innovation through the adoption of smart building systems, IoT technologies, and digital platforms.
• Identify opportunities to improve operational efficiency, customer experience, and sustainability through technology.

• Oversee the design, implementation, and maintenance of smart building, energy management, and mobile technology solutions.
• Ensure successful delivery of technology initiatives from planning through deployment and support.
• Evaluate emerging technologies and recommend solutions aligned with business objectives.

• Collaborate closely with property management, retail operations, IT, sustainability, and finance teams to align technology initiatives with business needs.
• Engage senior leadership by presenting technology strategies, project updates, and business cases.
• Manage relationships with external technology vendors, solution providers, consultants, and contractors.

• Manage technology operating budgets and project expenditures.
• Ensure cost-effective implementation of technology solutions with measurable return on investment (ROI).
• Monitor technology performance, service quality, and operational effectiveness across deployed solutions.

• Ensure compliance with relevant industry standards, regulations, and security requirements.
• Establish best practices, governance frameworks, and operational procedures for technology deployment and management.

Requirements

• Bachelor's Degree or Master's Degree in Computer Science, Engineering, Information Technology, Business, or a related discipline.

• Minimum 10 years of experience in Property Technology (PropTech), IoT, Smart Building technologies, or related technology leadership roles.
• Proven experience managing enterprise-wide technology initiatives within commercial property, real estate, retail, or related industries.
• Experience leading cross-functional teams and managing technology vendors and stakeholders.

Technical Skills

• Expertise in:
• Smart Building Systems
• Internet of Things (IoT) Technologies
• Building Management Systems (BMS)
• Energy Management Solutions
• Mobile and Digital Platform Technologies
• Sustainability and Smart Infrastructure Technologies

Leadership & Business Skills

• Excellent leadership, communication, and stakeholder management capabilities.
• Excellent vendor management and negotiation skills.
• Solid project management and strategic planning abilities.
• Financial management and budgeting experience is advantageous.
• Ability to influence senior stakeholders and drive organizational change through technology.

EA License : 02C3423

EA Personnel : R22108699

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

Service Ownership & Performance

• Own the end-to-end availability, reliability, and service quality of the Home Service Assurance (SMART) systems.
• Ensure platforms consistently meet service level KPIs, customer experience targets, and regulatory requirements.
• Monitor operational performance, identify trends and risks, and drive corrective and preventive actions to sustain service excellence.

Platform & Lifecycle Management

• Accountable for the full lifecycle management of SMART systems, including design, implementation, operations, upgrades, and decommissioning.
• Govern system upgrades, patching, configuration, and technology refresh activities to ensure platforms remain secure, resilient, and supported.
• Oversee DevOps practices ensuring stability and continuous improvement.

Incident, Change & Recovery Management

• Provide leadership and decision-making authority during major incidents, service disruptions, and high-risk changes.
• Govern Change Management, Patch Management, and Configuration Management processes to minimize operational and customer impact.
• Lead service recovery efforts to restore services expeditiously, minimize downtime, and prevent recurrence through robust root cause analysis and permanent fixes.

Vendor & Stakeholder Management

• Manage vendor performance against SLAs and contractual obligations, including escalation and resolution of service issues.
• Act as the primary operational liaison with internal stakeholders during incidents, audits, service improvements, and major initiatives.

Security, Risk & Compliance

• Ensure compliance with company security policies, regulatory standards, and audit requirements.
• Oversee system security controls, including vulnerability management, access reviews, penetration testing, and security monitoring.
• Proactively identify and manage operational, technology, and security risks to protect service continuity and customer trust.

Automation & Continuous Improvement

• Drive initiatives to improve efficiency through automated deployments, monitoring, and standardized operational processes.
• Ensure engineering documentation, SOPs, and configuration records are accurate, current, and consistently applied.

People & Operational Leadership

• Lead, coach, and develop team members supporting Home Service Assurance platforms, ensuring strong technical capability and operational discipline.
• Ensure adequate 24x7 operational readiness, including on-call coverage, standby support, and after-hours activities.
• Oversee Tier 2 support and manage vendor escalation for Tier 3 and Tier 4 technical issues, ensuring timely resolution and service stability.

Skills for Success:

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
• 6+ years of experience in IT operations, service assurance, or systems/platform management in a production environment.
• Demonstrated experience managing 24x7 mission‑critical systems with strict SLA, availability, and customer experience requirements.
• Proven experience working with multi-vendor and multi-platform environments.
• Prior responsibility for operational governance, including incident, change, and service recovery management.

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. He/She will also assist with all related planning, coordination, staffing and administration of daily operations. He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and smooth operationalisation at the institutional level.

Primary Responsibilities and Duties (80%)

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
• Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads on the actions to be taken for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual and multi-years budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Secondary Responsibilities and Duties (20%)

• Monitor and ensure all vendors and service providers adhere to the house rules.
• Take on and assist in projects and ad-hoc assignments.
• Develop and counsel staff.  Conduct briefings with department’s supervisors along with service partners, always maintaining open channels for communication and feedback.
• Supervise various operations as and when required.
• Perform any other duties assigned by the Reporting Officer.

Requirement

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting / Horticulture, Certified Practicing Horticulturist (CPH), or related field

• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative
• Record of good leadership and project management

Role Title: Senior Program Manager

About the role
Your primary goal is to ensure that our creative teams can deliver groundbreaking work that exceeds client expectations, within agreed budgets and timelines. You’ll create project proposals and partner with our clients to write clear creative briefs. You’ll manage budgets and timelines, gather creative feedback, and keep your teams informed. You’ll be a central point of contact for clients, and a key representative of our agency.
Our work ranges from large-scale websites to smaller microsites. We also do plenty of
email, social, and display ad campaigns, plus brand identity work (logo design and
naming). So, you should be comfortable with managing diverse types of creative
projects with multiple dependencies, ensuring that those projects are delivered
on-time and on-budget, and being a key point of client contact.
This specific role will be focused on leading a large scale CRM/ email program.

We mastered the art of working remotely since long before “corona” meant anything other than a tasty beverage, so much of your work will be withfully-remote team members located across North America.
 
What you’ll be doing
● Collaborate closely with Factor account lead, creative leads, designers,writers, and other program managers.
● Schedule internal and client-facing meetings.
● Create custom project plans based on the project need since not all projects have the same requirements.
● Track project budgets, timelines, and deliverables.
● Be a key point of client contact.
● Collaborate closely with client campaign managers, production teams and cross-functional stakeholders.
● Be very flexible and adaptable to client feedback.
● Proactive in reaching out to and working with clients and stakeholders on
feedback and open questions.
● Ensure the creative team maintains consistency in content across all emails in the program ecosystem.
● Manage resources within this account’s team and more broadly with other
project managers at Factor.
● Work with the agency’s leadership to create project proposals with budgets and
timelines, and get approval on those proposals

Qualifications
● 10+ years of experience in a related field
● Must have CRM experience on either the agency or client side. Bonus for managing design systems within comms or CRM ecosystems.
● Must have experience as a client-facing program manager at either an interactive creative agency or an in-house creative department for a well-respected brand.H
● Must be self-motivated to prioritize and manage workload and meet project deadlines.
● An ability to accept (and thrive on) constant change: deliverables,timelines, budgets, and so forth.
● A multitasker who can successfully manage multiple projects ranging from small to very large in scope on current project schedules
● A highly detail-oriented professional who is able to stay on top of the smallest of details on all projects.
● Proven track record of effectively collaborating with creative and web development teams, understanding their multi-layered workflows, and facilitating seamless communication by clearly articulating concepts to both technical and non-technical team members.
● Demonstrated ability to solve difficult technical problems, employing critical and analytical thinking and innovative solutions.

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