Total 3 Manager quality control engineer job vacancies in Pune

Sales of all Bosch Rexroth products for Agriculture segment in WZ
Regular customer visits & building excellent customer relationship
Generating new enquiries
Techno-commercial proposal offering & negotiation with customers
Driving new projects
Offer new concepts & products to grow market share
Responsible for creating excellent customer experience
Responsible for achieving all key KPI’s
Resolving customer quality topics on top priority

Primary Duties & Responsibilities• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance • Ensure continued calibration to the quality framework • Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting• Facilitate Kaizen initiatives within the team• Accountable for customer complaint resolution process• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook• Responsible for timely & accurate reporting, updates and business insights• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring

Drive reporting, insights, analytics and continuous improvement across multiple clients and locations. Own business / operational metrics for operations shop, be gatekeeper of metrics.Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].Drive large Process Transformation initiatives leveraging Six Sigma, Lean and vba automation capabilitiesDrive digital dashboards using tools like PowerBI / Tableau etc., to enhance insights and analyticsDrive continuous improvement projects to improve process performance and / or generate QNS.Facilitate sharing of best practices from within and outside the organization and implement them.Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.Create and manage performance dashboards which depict business and ops metrics clearly.Can conceptualize and implement Statistical Process Control (SPC) principles in the process.Open to stretch if needed to meet team and organizational goals.