Total 321 quality assurance job vacancies in The Philippines

Job Summary

The Academy Training Executive is responsible for overseeing the daily administrative and operational activities of the academy to ensure smooth and efficient operations. The role includes managing training coordination, student administration, compliance documentation, quality assurance (QA) requirements, and supporting regulatory and accreditation standards. The executive will work closely with management, trainers, students, and external stakeholders to maintain high operational and educational standards.

Key Responsibilities:

Operations & Administration

Manage the academy’s daily administrative and operational activities.

Coordinate course schedules, classroom arrangements, training materials, and trainer assignments.

Ensure all training programmes are conducted according to approved schedules and operational procedures.

Maintain accurate student records, attendance, examination documentation, and certification records.

Handle student enquiries, registrations, onboarding, and administrative support.

Monitor inventory and procurement of training supplies and equipment.

Ensure classrooms and training facilities are properly maintained and operational.

Quality Assurance & Compliance:

Support the implementation and monitoring of Quality Assurance (QA) policies and procedures.

Ensure compliance with academy policies, accreditation standards, and regulatory requirements.

Prepare and maintain documentation required for audits, inspections, and accreditation exercises.

Monitor and update SOPs, forms, policies, and operational records.

Assist in maintaining examination and assessment documentation in accordance with compliance requirements.

Coordinate internal evaluations, student feedback collection, and continuous improvement initiatives.

Ensure all records are properly filed, updated, and securely maintained.

Training Coordination:

Liaise with trainers regarding lesson schedules, assessment requirements, and student progress.

Prepare training materials, attendance sheets, examination documents, and course files.

Support examination arrangements including venue preparation and candidate administration.

Assist in monitoring training delivery standards and student learning experience.

Customer Service & Communication

Provide professional customer service to students, trainers, and external partners.

Respond promptly to enquiries via email, phone, and walk-in consultations.

Maintain effective communication with stakeholders regarding schedules, programme updates, and operational matters.

Requirements:

Diploma or Degree in Business Administration, Education, Training Management, or related field.

Minimum 1–3 years of experience in administration, training coordination, education, or academy operations.

Strong organizational and multitasking skills.

Good knowledge of administrative and operational processes.

Experience in quality assurance or compliance documentation will be an advantage.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Detail-oriented with strong problem-solving abilities.

Preferred Skills:

Experience working in a Private Education Institution (PEI), training academy, or education environment.

Familiarity with accreditation or examination requirements (e.g. ITEC, WSQ, CIBTAC, or similar frameworks).

Ability to manage documentation and operational processes efficiently.

Reporting To

Academy Director / Operations Manager / Academic Manager

May require occasional weekend or evening support during examinations or academy events.

Job Summary
Responsible for strengthening and maintaining a consistent Quality Management System across affiliates in the Asian region, while coordinating with global, regional, and local stakeholders to ensure effective implementation and operational alignment.

Key Accountabilities
1)      Design and oversee risk-based GMP/GDP audit programs covering Asian LA (Sales sites and Manufacturing sites) 

2)      Review and approve local SOPs to ensure alignment with PIC/S GMP and Global SOPs. 

3)      Design and deliver regional QA training programs (including not only QA-related skill development but also career development program such as organizational management and mindset-building skills) and evaluate training effectiveness for Asian LA (Sales sites and Manufacturing sites). 

4)      Establishment and monitoring of common quality related KPIs for Asian LA (Sales sites and Manufacturing sites), and lead continuous improvement activities (e.g. Leading Asian Management Review Meeting) utilizing these KPIs.

5)      Oversee introduction and operation of GMP-related computerized systems owned by Global Quality for Asian LA (Sales sites and Manufacturing sites)

6)      Identification of QA related challenges and indication of solutions through establishment and operation of regular/ad-hoc communication with QA members in Asian LA (Sales Sites and Manufacturing Sites)

7)      Ensure effective end-to-end change management across manufacturing, regulatory, and supply chain functions. 

8)      Lead quality issue management, including deviations, complaints, supply impact assessment, and recall risk escalation. 

9)      Operation of the RHQ organization, including setting and managing team policies and objectives; securing and developing resources required for business execution; establishing opportunities for communication with stakeholders; planning and implementing operational improvements; and maintaining and improving the workplace environment.

Qualifications / Required

• Master’s degree in pharmacy, physics, or chemistry. Pharmacist license is preferred.
• Extensive experience in GMP/GDP audits, including CAPA review and effectiveness evaluation. 
• Strong understanding of PIC/S GMP, ICH Q7, ICH Q9, and ICH Q10 and QA operation experience (more than 15 years)
• Experience as a QA lead during regulatory inspections. 
• Ability to design risk-based audit and quality KPI frameworks. 
• Proven capability in SOP harmonization and document control using globalized computerized systems. 
• Experience in QA training design, auditor development, and training effectiveness evaluation (e.g., Kirkpatrick model). 
• Strong English/Japanese communication skills for meetings, documentation, and executive reporting. 
• Knowledge of CSV, data integrity, and GMP computerized system implementation. 
• Experience in cross-functional leadership, and organizational management in multicultural environments, including the following:

1. Experience in identifying required skills and competencies by back casting from organizational objectives
2. Experience in defining recruitment requirements (Job Descriptions), participating in candidate selection, and designing onboarding processes
3. Experience in succession planning with a focus on key roles and successor development
4. Experience in designing role- and level-based training frameworks (e.g., Technical, Leadership, Compliance)
5. Ability to design communication strategies that take into account on-site resistance and cultural gaps
6. Experience in cross-functional collaboration with multiple disciplines (e.g., QA, RA, Manufacturing, HR)
7. Ability to clearly explain proposals and build alignment with executive and senior management
   

Preferred
Project management experience involving affiliates located in multiple countries; Project Management Professional (PMP) or equivalent qualification preferred. 

Job Responsibilities:

• Plan and implement the Abnormal Handling (ABS/PAR/IEAR/BPD) system, assisting the FAB reviewing process abnormalities establishing an early warning notification system, with the aim of reducing quality loss and cost for the company and customers, and supervising the effectiveness of system execution.

• Plan and implement the MRB (Material Review Board), assisting the FAB reviewing waived products resulting from process abnormalities, in order to reduce quality loss and cost for the company and customers, and supervising the effectiveness of the system.

• Plan and implement internal audits, assisting the FAB in identifying processes and systems with quality risks, and supervising the effectiveness of improvements to risk processes.

• Plan and implement the MSA (Measurement System Analysis) system, assisting the FAB in performing calibration and capability assessment of measuring instruments to ensure the reliability of measurement values and thus ensure product quality.

• Implement the automotive service package, assisting the FAB in planning executable methods and systems, and auditing and supervising the execution process for automotive products.

Job Requirements:

• Minimum Bachelor degree in engineering (ex. Electronics, Material science, Chemistry, Physics, Statistics, Data Science, Math)

• Candidates with more than 3 years of semiconductor process/quality/integration experience will be considered for a senior role

• Knowledge of problem solving (8D methodology), statistical techniques, Measurement System Analysis(MSA) and planning/project management is an advantage

• Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards, Lead Auditor qualification and audit handling/experience is preferred

• Collaborate with cross-functional teams to resolve quality issues and customer requirements to drive product quality improvements

• Good communication and negotiation skills, with the ability to collaborate with FAB module, PEI and Customers

Whether you’re looking for your first role or your next career move, UMC is where your future can take shape.

Step into your future with us. Apply Now.

About United Microelectronics Corporation

United Microelectronics Corporation (UMC) is a leading global semiconductor foundry with over 40 years of innovation powering technologies across AI, automotive, consumer electronics, connectivity, and IoT. As one of the industry’s most established players, we enable breakthrough technologies through precision-engineered semiconductor manufacturing for customers across every major sector of the electronics world.

Headquartered in Taiwan, UMC has been present in Singapore since 2004 and continues to invest in local talent, technology, and advanced manufacturing. Our recent Fab expansion reflects our long-term commitment to building Singapore as a key hub for semiconductor innovation, and to creating stable, meaningful careers through innovation, teamwork, and progress.

Join a team that invests in your future from day one. With best-in-class training, hands-on experience and access to cutting-edge tools, UMC equips you to lead tomorrow’s tech landscape, right down to the nanometre.

This role reports to the Operation Manager / Project Manager / Plant Manager

Job Scopes:

• To ensure all precast concrete products are manufactured in accordance with project specifications, approved drawings, statutory requirements, client requirements, and company quality standards. The QA/QC Engineer shall oversee quality control activities from incoming materials, production processes, product inspections, testing, documentation, and final product release.

Key Responsibilities

1. Quality Management System (QMS)

• Implement and maintain the Company's Quality Management System (ISO)
• Ensure compliance with approved quality procedures, work instructions, and inspection plans.
• Prepare, review, and update quality-related documents and records.
• Participate in internal and external quality audits.
• Support continuous quality improvement initiatives.

2. Incoming Material Testing & HDB Approved Material

• Inspect and verify incoming construction materials including:
  - Cement
  - Aggregates
  - Reinforcement bars and mesh
  - Embedded items
  - Lifting anchors and accessories

• Review suppliers' certificates and test reports.
• Maintain material traceability records.
• Coordinate material testing where required.

3. Non-Conformance and Corrective Actions

• Raise Non-Conformance Reports (NCRs) for quality deviations.
• Investigate root causes of defects and non-conformities.
• Propose corrective and preventive actions.
• Monitor implementation and effectiveness of corrective actions.
• Maintain NCR and defect tracking records.

4. Documentation and Reporting

• Maintain quality records including:
  - Inspection reports
  - Material records
  - Cube test reports
  - Calibration records
  - NCR records
  - Repair records

• Prepare weekly and monthly quality reports.
• Maintain product traceability and production records.

5. Client, Consultant and Authority Coordination

• Prepare Bi-Annual Report submission to HDB
• Prepare and submit monthly production volume to HDB
• Prepare MOS

6. Certification Audit & Renewal

• ISO 9001, ISO45001, ISO46001 & ISO 50001
• CES Plants SCI PAS & MAS
• CARES
• SGBP
• HDB Plant Listing
• BCA BLS & CRS

Requirements (Qualification & Experience):

• Diploma or Degree in Civil Engineering, Construction Management, Building Engineering, or related discipline.
• Minimum 2 years of relevant QA/QC experience in precast concrete manufacturing or construction industry.
• Experience in precast production and quality inspections is preferred.
• Knowledge of precast concrete production processes.
• Familiarity with HDB, BCA, and Singapore construction requirements.
• Understanding of ISO.
• Ability to interpret structural and shop drawings.
• Knowledge of concrete testing and inspection procedures.
• Strong analytical and problem-solving skills.
• Good communication and coordination abilities.
• Proficient in Microsoft Office applications.
• Ability to work independently and manage multiple tasks.

Working Location

• Tuas, Singapore
• Site visits may be required as and when necessary

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Key Responsibilities

Quality System, ISO & Audit

• Act as Management Representative (MR) forISO 9001 certification.
• Plan, conduct, and coordinate internal quality audits and follow upcorrective and preventive actions.
• Ensure compliance with ISO standards, customer requirements, and regulatoryobligations.
• Maintain, review, and control all quality system documentation, procedures,and records.

Quality Reporting & Data Analysis (Core Focus)

• Prepare and submit weekly and monthlyquality reports to management.
• Track and analyze NCR status, customer return closure cycle time, DPPM,FA/NPI First Pass Yield, and audit findings.
• Monitor operational and quality performance data to identify trends, risks,and improvement opportunities.
• Support management reviews with accurate data and analysis.

FA / NPI & Quality Planning

• Coordinate with Sales, Engineering,and Production on FA and NPI quality requirements.
• Create and maintain Quality Control Plans, Inspection Plans, and CMMinspection programs for new products.
• Monitor FA/NPI cycle time and drive continual improvement activities.

• Participate in quality improvementprojects.

Customer & Supplier Quality Management

• Act as the primary liaison with customersand suppliers on quality-related matters.
• Manage customer feedback, Engineering Change Notices (ECN), andNon-Conformance Reports (NCR).
• Ensure timely corrective actions, closure, and regular status updates.
• Escalate scrap and major quality issues to the Quality Manager immediately.

Calibration & Measurement Control

• Manage calibration of measuringinstruments, equipment, and tools to ensure accuracy and traceability.
• Maintain calibration schedules and records and ensure timely calibration.
• Coordinate with external calibration service providers when required.

Continuous Improvement & Operational Support

• Identify quality risks and process gapsand implement corrective and preventive actions.
• Support continual improvement initiatives and business continuity planning.
• Research and review technical and quality-related data for internal andcustomer needs.
• Track work schedules to meet reporting, audit, and submission deadlines.

Qualifications & Requirements

• Higher Nitec or higher in Precision Engineering, Quality Management, or related field.
• ISO 9001 Internal Auditor certification is preferred.
• Experience acting as Management Representative (MR) is a strong advantage.
• Proven experience in quality reporting, documentation control, and auditmanagement.
• Familiar with FA, NPI, CMM inspection, and manufacturing quality systems.
• Strong analytical, reporting, and communication skills.
• Experience in precision engineering or manufacturing environment preferred.

As a QA Executive for Amber, you will play a key role in ensuring the overall quality and performance of the product NextGen Management Systems as well as client websites/applications. You will be responsible for designing and executing test plans, troubleshooting issues, and collaborating with cross-functional teams to deliver a seamless and reliable platform for our users. You will ensure that the platform meets high standards of functionality, usability, and security, while continuously striving to enhance the overall user experience.

Key Responsibilities:

• Test Planning & Execution:Develop, document, and execute detailed test plans and test cases based on product requirements.
  Perform manual and automated testing to identify and troubleshoot software defects, ensuring the product meets all quality standards.
  
• Bug Tracking & Reporting:Identify, document, and track software defects using bug-tracking tools.
  Collaborate with developers to communicate issues, provide details for resolution, and verify bug fixes.
  
• Regression & Performance Testing:Conduct regression testing to ensure previous functionality remains intact after new releases or updates.
  Execute performance, load, and stress testing to ensure the platform performs optimally under varying conditions.
  
• Collaboration:Work closely with developers, product managers, and UX/UI teams to understand requirements and participate in sprint planning meetings.
  Provide insights and feedback on user experience, and recommend improvements to enhance product functionality and usability.
  
• Documentation:Create and maintain detailed documentation for test plans, test scripts, and results.
  Prepare and present QA reports to management and stakeholders.
  
• Continuous Improvement:Stay updated on the latest testing methodologies and tools to continuously improve QA processes and tools.
  Identify opportunities for automation to improve efficiency in testing.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Quality Assurance, preferably in software testing or SaaS-based products.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in manual and automated testing tools such as Selenium, JIRA, or similar.
• Familiarity with Agile and Scrum methodologies.
• Basic understanding of programming languages like Java, Python, or SQL.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work in a fast-paced environment.

Preferred Skills:

• Experience with testing in web applications.
• Familiarity with API testing tools like Postman.
• Knowledge of version control systems like Git.
• Basic understanding of security and compliance testing for web applications.

Client introduction

Our client is an established fintech headquartered in Singapore, operating across payments and foreign exchange with a footprint spanning Asia and beyond, including a significant client base in Greater China. As the business scales towards its next stage of growth, they are building out the senior layer of their reliability function.

They are hiring a newly created Lead Site Reliability Engineer (Quality Assurance) sits within the SRE team as a key technical hire and co-lead with the Head of SRE.

Job responsibilities

• Own production reliability across the FX and payments platforms - monitoring, observability, alerting, and the definition and tracking of SLIs and SLOs.
• Lead incident response end to end, including war rooms, post-mortems, root-cause analysis and the upkeep of operational runbooks.
• Strengthen quality assurance across the platform - improving test coverage, release sign-off standards, and modernising legacy test automation toward more automated and AI-assisted workflows.
• Support client API integration from sandbox to production, including liquidity provider onboarding and conformance testing.
• Act as the technical escalation bridge between clients, internal users and engineering, supporting China-based clients directly on production and integration issues.
• Lead business continuity and disaster recovery testing, including failover, recovery and audit evidence preparation.
• Contribute to DevOps and tooling improvements across reliability, testing and support.
• Coach and uplift a team of junior SRE and QA engineers, setting standards and mentoring on best practice as the function matures.

Job requirements

• At least 6 years of experience in site reliability, production support, platform engineering or technical operations, ideally within fintech, payments, FX, trading systems or another high-availability environment.
• Strong hands-on troubleshooting across production systems, logs, APIs and application behaviour.
• Hands-on quality assurance exposure - test automation, release support or regression testing - as the role spans both reliability and quality.
• Working knowledge of API integration and comfort in client-facing or client-support situations; sandbox-to-production experience is an advantage.
• Solid fundamentals across cloud and containers (AWS, Docker, Kubernetes), monitoring and observability tooling (Grafana, Prometheus, OpenSearch, CloudWatch), and scripting (Python, Java, Bash).
• People management or team-lead experience is necessary.
• Sound grounding in incident management, RCA and BCP/DR practice.
• Professional spoken and written Mandarin proficiency is required to communicate directly with China-based clients and stakeholders, support production issues, and manage API integration activities.
• Suited to someone hands-on today who wants to grow into a broader leadership role. Candidates requiring relocation to Singapore are welcome to apply. Relocation expenses will not be provided for this position.

Why you should join them

• A newly created, high-visibility role as second-in-command within the reliability function, with a genuine path to grow into a deputy or co-leadership position through succession planning.
• Direct exposure to senior engineering leadership, reporting to the Head of Engineering and working alongside the infrastructure team.
• Broad ownership across reliability, quality, client integration and incident management, with room to shape how these run rather than inherit a fixed playbook.
• A modern technical environment with real appetite for AI-assisted tooling across testing, RCA and support, plus a hybrid working arrangement.

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

• Well Established Company
• Basic $3800 - $4500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working day: Monday to Friday
• Working hours: 8am to 5.30pm

Job Responsibilities:

• To participate in procedures for Supplier Management process such as supplier on-boarding, selection and approval process by assessing and evaluating supplier profile; visiting and auditing of supplier facility and process, initiating supplier quality agreement review, and establishing good partnership with suppliers
• To evaluate and monitor supplier performance and collaboration with suppliers to identify opportunities for enhancements and improvements
• To support new supplier/material qualification by ensuring that all supplier on-boarding related documentations and action are complete, and that quality of purchased material meets the required standards and expectations
• To communicate and work closely with external supplier sand internal stakeholders (Procurement, Warehouse and Manufacturing) on supplier/material qualification related projects, material quality related issues. To address on purchased material failures/defects and derive proper preventive and corrective action plans through SCAR system
• Implement quality inspection standards on incoming and outgoing inspections
• Responsible for timely closure of Corrective and Preventive Actions (CAPA) , non-conformance investigation reports and customer complaints and publish reports on quality performance
• Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness
• Maintain updated and accurate documents and records on ISO 9001, 14001 and 13485 system (includes Quality Manual, Procedures, Work Instructions, Forms etc) to ensure system compliance and ready for Management Review
• Plan and conduct internal and external audits to ensure readiness of all sections for third party certification body, management review and customer audits
• Review audit findings and develop action plans to drive continuous improvements
• Perform any other duties as assigned

Job Requirements:

• Possess minimum Diploma in Quality Management / Engineering / Manufacturing or related field with minimum 2 years of relevant working experience in handling audits and ISO documentation in manufacturing industries
• Knowledge in Supplier Management
• Knowledge of quality Management Standards such as ISO 9001, 14001, 13485 and ISO 22301
• Knowledge in Potential Failure Mode Effect Analysis (PFMEA), Control Plans .and Gage Repeatability & Reproducibility (GR&R)
• Familiar with 8D and 5W problem solving methodology

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Quality Assurance Analyst (Oils blending/ Tableau, Tuas)

ROLE PURPOSE

To effectively develop the team to enable a safe, world class operation by owning the technical reliability and mechanical performance of the shop floor, and lead operations on the factory floor that deliver continuous profitable growth to delighted customers.

RESPONSIBILITIES

• Establish and monitor site-wide Key Performance Indicators (KPIs) that align directly with business goals, ensuring the production floor delivers against Safety, Quality, Cost, and Delivery targets.

• Analysis and sharing of daily, weekly, and monthly trends, enabling the shift from reactive problem-solving to proactive planning and prevention.
• Champion a culture where structured problem-solving and 5S principles shape daily operations and how we work.

• Role-model and embed Global EHS, Quality, and GMP standards so they become intrinsic to how work is performed across the factory.
• Support the development of a training roadmap that ensures our team can operate safely, be adaptable, and ready to support future growth.
• Provide operational continuity and leadership coverage during the General Manager’s planned absences.

• Ensuring quality control through odour and analytical testing of fragrances and raw materials using GC and I.R. technologies.
• Ensure new perfume formulations have accurate technical specifications and flashpoints recorded within the ERP system.
• Maintain the accuracy, traceability, and organisation of all quality data and reference materials within IFS and related systems.
• Act decisively when non-conforming materials arise, leading investigations that uncover root causes and ensure long-term corrective and preventive actions.

• Maintain documentation and processes aligned with ISO 9001 and Halal manufacturing requirements, ensuring readiness for audits and long-term compliance.

• Work closely with the UK Purchasing team, providing on-the-ground insights that strengthen global procurement strategies.
• Build Good relationships with local vendors to ensure continuous availability of essential consumables and prevent disruptions to production.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Education: Degree in Chemistry, Chemical Engineering, or a related Science discipline.
• Technical: Minimum 5+ years in a role involved with Quality Management or Operational Excellence, ideally within a chemical or related manufacturing environment industry.
• Proven ability to use ERP systems (e.g., IFS) to track and trend quality data.
• Good to have: Certified Lean Six Sigma Green Belt or Quality Management Systems (QMS) Lead Auditor, Halal Assurance System (HAS), Hazardous Substance Management.
• Methodology: Good grasp of Lean/Continuous Improvement tools; ability to present operational data to executive-level stakeholders (Singapore and UK).

If you are interested in this opportunity, submit your application now to find out more about this position.

Personal Reg No: R1980765 | EA License No: 02C3423

Job Description & Responsibilities:

• Ensure all cleaning operations strictly follow company Standard Operating Procedures (SOPs) and industry standards
• Conduct routine and random site inspections to assess cleanliness, hygiene standards, and staff performance
• Maintain comprehensive records of inspection results, issues identified, and actions taken
• Report service gaps and operational issues promptly to the Resident Manager and Operations Team
• Collaborate with the Operations Team to implement corrective and preventive actions (CAPA)
• Identify recurring issues and support continuous process improvements to enhance cleaning quality
• Assist in reviewing and updating SOPs as needed
• Provide on-the-ground support during audits or client site visits
• Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met
• Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards
• Investigate and document customer complaints, determine root causes, and recommend resolutions
• Track and analyze trends in inspection data to propose improvements and reduce non-conformance rates
• Ensure availability and proper use of cleaning materials and equipment as per standards
• Support the evaluation and implementation of new cleaning tools, products, or technologies
• Foster a culture of accountability and excellence in cleaning performance across all teams

Job Requirements:

• Minimum Diploma holder; Fresh graduates are welcome to apply
• Strong observational, reporting, and analytical skills
• Bilingual preferred (spoken and written) to effectively communicate with diverse teams
• Proficient in Microsoft Excel, Word, and PowerPoint
• Strong interpersonal skills with the ability to work independently and as part of a team
• Detail-oriented with a proactive approach to problem-solving

• Define and execute a comprehensive test automation strategy aligned with project objectives, delivery timelines, and quality goals.
• Architect and develop scalable, reusable automation frameworks across web, mobile, API, and system integration layers.
• Embed automation within Agile and DevOps workflows, enabling seamless CI/CD pipeline integration.
• Establish best practices and standards for test script development, code quality, reviews, and reusability.
• Lead the design, development, execution, and ongoing maintenance of automated test suites for internet and mobile banking platforms.

• Drive automation coverage across functional, regression, API, performance, and security testing.
• Integrate automation tools and frameworks into build, deployment, and release pipelines.
• Manage automation environments, test data strategies, and continuous test validation processes.
• Lead, mentor, and develop a team of automation engineers across onshore, offshore, internal, and external teams.

• Work closely with QA Leads, Developers, DevOps Engineers, and Business Analysts to embed automation throughout the delivery lifecycle.
• Engage business and technology stakeholders by reporting on automation coverage, progress, effectiveness, and ROI.

Quality & Risk Assurance

• Ensure automation frameworks meet banking-grade security, compliance, and regulatory standards.
• Identify opportunities to optimize manual testing through automation to improve speed, quality, and efficiency.
• Drive continuous improvement by evaluating and adopting new automation tools, frameworks, and technologies.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of QA experience, including at least 3 years in an Automation Lead or similar role.
• Strong hands-on expertise with automation tools and frameworks such as Selenium, Appium, Playwright, or equivalent.
• Proven experience in API testing using tools such as Postman or Karate.
• Solid understanding of CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).
• Strong programming or scripting skills in Java, Python, JavaScript, C#, or similar languages.
• Experience working with banking or financial services systems, particularly internet and mobile banking applications.
• ISTQB Test Automation Engineer, Certified SDET, or equivalent certification is highly preferred.
• Experience with cloud-based testing platforms (e.g., BrowserStack) is an advantage.
• Exposure to performance testing tools (e.g., JMeter) and security testing frameworks is preferred.
• Familiarity with corporate banking products such as cash management, payments, FX, and trade finance is a plus.

To apply, please visit www.gmprecruit.com and search for Job Reference: V6335R36

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

Job Description

• Assist in trial runs & Product testing;
• Sensory evaluation support for product quality or trial products;
• COA & product release support;
• Environmental & Hygiene monitoring via environmental swabbing with supervision;
• GMP reporting on non-conformance for immediate correction.

Singapore Headquarters | Permanent | On-Site

Company Overview

HOYA Electronics’ primary focus is on the development of optical and extreme ultraviolet (EUV) photomask blanks, which are critical components in the manufacturing process of the latest-generation chips used in various applications such as artificial intelligence, high-performance computing, and 5G, as well as the production of various memory, logic, and power devices.

Life at HOYA Electronics

HOYA strives to create innovations for a better future for people.

At HOYA Electronics, we are dedicated to innovation in the information technology segment, envisioning a world where all can thrive in harmony with nature. Our people are guided by our mission along with principles of commitment and innovation, which influence every decision and action we take. We prioritize environmental protection, safety, and human rights, fostering diversity, inclusion, and employee well-being.

Be Empowered to Innovate and Develop for a Better Tomorrow with Us

• Experience an empowering and inclusive workplace that fuels your growth and development
• Unlock your potential with abundant opportunities for skill-building and career advancement
• Thrive in an environment that supports work-life balance and values your well-being
• Receive fair and competitive rewards – your success is our success
• We believe in recognizing excellence and celebrating your contributions

Get to Know the Role

As a Quality Assurance (QA) Associate Engineer, you will be responsible for ensuring the quality of outgoing products within high-volume manufacturing environments, in alignment with specifications and quality standards. This role is essential in verifying that all products meet customer requirements, internal benchmarks, and regulatory obligations before shipment. You will also support quality assurance activities, maintain accurate documentation, and collaborate with cross-functional teams to uphold consistently high standards in product delivery.

Essential Responsibilities

• Inspect finished goods, ensuring compliance with customer and regulatory requirements
• Validate completeness and accuracy of outgoing documents, including reports and certificates of conformance
• Collaborate with other departments to ensure only compliant products are shipped
• Monitor outgoing quality metrics and support responses to internal and customer inquiries
• Assist engineers in quality initiatives and track the effectiveness of implemented actions

Other Responsibilities

• Participate in review and improvement of outgoing quality procedures and workflow

Skills and Competencies Profile

Required Qualifications:

• Bachelor’s Degree / Diploma in Engineering, Science, or a related field, fresh graduates may apply, OR
• 1 – 3 years of relevant working experience in the semiconductor industry, or prior experience in quality assurance, is preferred

Technical Skills:

• Proficient in Microsoft Office, specifically Excel

Soft Skills:

• Able to work independently with initiative and strong accountability
• Strong team player with excellent communication and problem-solving skills
• Attention to detail and familiarity with quality inspection procedures

Additional Information

• Willing to work in a 12-hour rotating day / night shift (4 working days / 3 rest days / 3 working days / 4 rest days)
• Able to work in a cleanroom environment and perform overtime as and when necessary

HOYA Electronics Singapore Pte Ltd is an equal opportunity employer. We are committed to building diverse teams and creating a safe and inclusive workplace that enables our people to perform at their best, regardless of nationality, ethnicity, religion, age, disability status, gender identity or sexual orientation, and other attributes that make every individual unique.

An offer with HOYA Electronics Singapore is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

HOYA Electronics Singapore does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with HOYA Electronics Singapore.