Total 14,607 Others qa manager job vacancies in The Philippines

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Client is an established insurance firm.

Key Responsibilities

• Possess a strong understanding of group insurance products and pricing to prepare and process renewal invitations.
• Effectively manage and service renewal accounts through intermediaries.
• Collaborate closely with internal stakeholders to ensure accurate renewal data for billing
• Work closely with the operations team on operational matters.
• Manage and resolve escalations by coordinating with cross-functional teams to deliver timely and effective solutions.
• Work closely with the claims team on claims-related escalations and provide timely updates to intermediaries/clients.
• Ensure timely payment of premium by clients.
• Support ad-hoc projects
• Adhere to all regulatory and compliance standard.

Skill and Requirements

• Minimum of 3 years of relevant work experience in group insurance, employee benefits, or account management.
• Demonstrate strong interpersonal and relationship building skills.

Only shortlisted candidates will be responded to; therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112

Project Manager 

• Working Days: Monday – Friday
• Working Hours: 9am – 5.30pm
• Salary: $ 3,500 – $ 4,500
• Working Location: Eunos
• (Need to travel islandwide to client’s site)

Industry: Interior Design & Construction Company
 

Requirements:

• Diploma or O-Level qualification with several years of relevant working experience; experience in carpentry / furniture works is required.
• Familiar with interior design processes.
• Familiar with relevant industry tools or software (e.g., CAD, SketchUp, etc.).

Responsibilities:

• Ensure projects are completed on time, within budget and within scope.
• Manage team performance, assign tasks and provide guidance.
• Conduct regular site inspections to ensure compliance with safety regulations.
• Report project progress and issues to senior management.
• Coordinate the work of suppliers, contractors and other stakeholders.
• Maintain project documentation and ensure reports are accurate and complete.
• Able to conduct site measurements and accurately interpret construction drawings.
   

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is from Manufacturing Industry. They are looking for a Assistant/Sales Manager to assist their Finance team for the next phrase of their business. They are located in West – easily accessible.

Duties

• Develop and execute sales strategies to grow the pumps portfolio in Singapore and regional markets, achieving sales and profitability targets.
• Manage the full sales cycle, including lead generation, technical discussions, quotations, proposals, negotiations, and deal closure.
• Build and maintain strong relationships with key stakeholders such as OEMs, EPCs, contractors, distributors, and key accounts.
• Handle tender monitoring and submissions, project bid follow-ups, and conduct product presentations, technical clarifications, and site visits.
• Collaborate with internal teams and provide market insights, forecasts, and regular sales performance updates to support business growth.

Requirements

• Min Diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
• Minimum 5–8 years of sales experience in industrial equipment, pumps, vacuum systems, or rotating machinery.
• Strong technical understanding of compressor/pump sizing, specifications, and applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Join a dynamic team driving product innovation, user experience excellence, and operational effectiveness across enterprise platforms.

What You'll Do

• Lead product strategy and roadmap planning based on user needs and business objectives.
• Conduct user research and translate insights into intuitive product experiences and requirements.
• Collaborate with engineering, business, and operations teams to deliver impactful solutions.
• Manage vendor engagement, procurement activities, budgets, and operational processes.
• Facilitate stakeholder alignment, training, and adoption of new platform capabilities.
• Drive continuous improvement through data-driven decision-making and user feedback.
• Ensure product delivery meets governance, quality, and compliance requirements.
• Thrive in a fast-paced environment while managing multiple priorities and initiatives.

What We're Looking For

• Experience in Product Management, UX/Product Design, or related fields.
• Strong stakeholder management, communication, and problem-solving skills.
• Exposure to technology products, digital platforms, or enterprise applications.

Job Description

• Industry/ Organization Type: Construction of Buildings
• Position Title: Project Manager (Residential Building Construction)
• Working Location: Tuas
• Working Hours: 5.5 days (Mon – Fri, 8:00 AM – 7:00 PM; Sat, 8:00 AM – 12:00 PM)
• Salary Package: Basic Salary + Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Coordinate with subcontractors, consultants, and relevant authorities.
• Oversee all on-site works, including structural, architectural, building, M&E, and interior fitting works.
• Manage assigned projects to ensure progress, quality, cost control, and client satisfaction.
• Prepare and review project documents such as progress reports, proposals, and presentations.
• Monitor contractors’ performance to ensure project requirements and objectives are met.
• Manage defect rectification and improvement works for completed projects.
• Implement and maintain quality, safety, and environmental management systems.
• Perform other ad hoc duties as assigned.

APPLY NOW!!!

• Strong project coordination and management skills.
• Good communication and stakeholder management abilities.
• Able to manage multiple tasks and meet project timelines.
• Degree in Building, Civil Engineering, Architecture, or a related field, with at least 7–8 years of relevant experience in residential building projects.
• Alternatively, a Diploma in Building, Civil Engineering, Architecture, Quantity Surveying, or a related field, with at least 15 years of relevant experience.
• Relevant certifications such as SCDP or CCPP will be an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83388 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Role: Application/Technology Delivery Manager

Job Requisition Number: IS-81687

Job Level:  >10 years of relevant experience (L4)

Location: Singapore

Key Responsibilities:

Stakeholder and Communications Management

       Manage all aspects of project and change request engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues

       Continually manage project and change request expectations while delegating and managing deliverable with team members and stakeholders

       Determine the frequency and content of status reports from the project and change request team, analyse results and troubleshoot problem areas

       Deliver appropriate and effective executive level communication

       Provide status reporting regarding project milestones, deliverable, dependencies, risks andissues, communicating across leadership and business stakeholders

Process and Delivery Execution

       Manage a portfolio of complex initiatives that span one or multiple lines of business

       Full project life cycle ownership to ensure successful project delivery

       Manage all aspects of the projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives

       Prepare detailed project plan for all phases of the project

       Ensure assignment of adequate resources to achieve project objectives in planned time frames

       Manage theday-to-day project activities and resources and chairs the project management team meetings

       Understand interdependencies between technology, operations and business needs

       Manage project scope and changes

       Act as an internal quality control check for the project

       Manage ongoing quality control and participate in quality issue resolution

       Delegate tasks and responsibilities to appropriate personnel

       Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

       Ensure that projects and change requests are proceeding according to scope, schedule, budget and quality standards

       Manage project and change request issues and risks to mitigate impact to baseline

Key Requirements:

Education:

       Bachelor’s Degree in appropriate field of study or equivalent work experience.

Essential:

       Proven working experience in IT project management in a banking environment and in treasury products related.

       Project Management Professional (PMP) / PRINCE II certification is a plus

       Murex knowledge is a plus

       Excellent client-facing and internal communication skills

       Excellent written and verbal communication skills

       Solid organizational skills including attention to detail and multitasking skills

       Ability to multi-task and perform well under pressure

Technical Skills:

       Proven working experience in IT project management in a banking environment and in treasury products related.

       Project Management Professional (PMP) / PRINCE II certification is a plus

      Murex knowledge

We are seeking a talented and dedicated Senior Client Success Manager (Paid Ads) to manage and optimize both Google Ads (PPC) and Social Media Marketing (SMM). This role combines data-driven strategy and creative execution, helping brands build a powerful online presence across key social platforms, including Google Ads, Facebook, Instagram, TikTok, and LinkedIn. As a core team member, you’ll oversee all aspects of our clients’ paid ad campaigns, from initial planning to ongoing optimization. Join us and work with some of Singapore's leading brands, driving real impact and growth.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Work on high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Social Media Marketing (SMM) Responsibilities:

• Campaign Creation & Strategy: Develop and execute integrated social media campaigns across platforms like Facebook, Instagram, TikTok, and LinkedIn, including budget planning and content ideation.
• Content Strategy: Plan and distribute engaging content in various formats, ensuring alignment with each brand’s voice and objectives.
• Audience Insights & Optimization: Collect and analyze audience data to create comprehensive reports, refining future campaigns based on specific KPIs.
• Brand Consistency: Ensure cohesive messaging across all social platforms by collaborating with internal teams and external partners.
• Competitive Research: Monitor competing brands and stay informed about social media trends and tools to ensure we remain industry leaders.
• Performance Reporting: Regularly update clients and team members on campaign progress, providing data-driven recommendations to optimize performance.

Google Ads (PPC) Responsibilities:

• Keyword Research & Optimization: Conduct thorough keyword research, create compelling ad copy, and optimize bidding strategies, conversion rates, and calls to action to drive campaign success.
• End-to-End Management: Lead the planning, execution, and management of PPC campaigns, ensuring that goals and timelines are met.
• Data Analysis & Tracking: Perform data analysis using tools like Google Tag Manager and Google Analytics, providing insights and actionable recommendations to enhance performance.
• Monitoring & Reporting: Monitor keyword costs, split testing, landing page effectiveness, and cost per conversion to continually improve campaign outcomes. Provide monthly reports with data-driven insights and strategic recommendations.

Additional:

• Client Communication: Serve as the primary client contact, managing emails, calls, and online meetings to provide regular updates on strategy and campaign progress.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Collaboration & Best Practices: Collaborate and communicate effectively with team members, sharing paid media best practices and advising on client campaign improvements.
• Industry Awareness: Stay up-to-date with industry news, trends, and best practices to continuously improve campaign outcomes.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: At least 2 years managing paid ads, or 1 year in a digital agency setting.
• Skills: Exceptional client management and communication skills; proficient in written and spoken English.
• Attributes: Proactive, responsible, resourceful, with a positive and team-oriented mindset.

Join us and make a direct impact on prominent brand campaigns while building your career in a growth-oriented and socially responsible company!

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

KPMG has a strong Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives incorporating Supply Chain & Procurement products such as COUPA, Jaggaer, o9, Ivalua and Zycus. Our practice is further expanding, and we are currently seeking an experienced Procurement Consultant with strong Procure-to-Pay (P2P) expertise and a proven track record in delivering end-to-end Ivalua implementation projects. The ideal candidate will be hands-on, able to manage client engagements independently, and bring deep knowledge of procurement processes, functional design, testing, and change management.

This position is based in Singapore.

Responsibilities

• Deliver comprehensive end-to-end Ivalua implementation projects for the P2P workstream.
• Apply strong functional knowledge of procurement, sourcing, contracting, supplier management, and invoicing processes to align with client requirements.
• Manage project workstreams independently, taking on roles such as Functional Design Lead, Testing Lead, Project Manager, and Change Management Support.
• Lead functional design workshops, including requirement gathering and fit-gap analysis.
• Create project documentation, including to-be process flows, business process documents, configuration workbooks, testing strategies, test scenarios, test scripts, and training materials.
• Lead and execute testing phases, including SIT, UAT, and Regression testing.
• Support change management activities and deliver end-user and supplier training.
• Collaborate closely with client stakeholders across procurement, finance, IT, and suppliers to ensure successful adoption and business outcomes.
• Stay current with industry trends, emerging technologies, and procurement best practices to deliver innovative solutions.
• Support integration activities with client ERPs such as SAP, Oracle, or Workday (preferred).

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university (preferred).
• Minimum 5+ years in supply chain consulting or relevant industry roles, with a proven track record of delivering successful projects and driving measurable business impact.
• Proven experience in end-to-end Ivalua implementation across multiple projects.
• Strong expertise in P2P functional processes.
• Hands-on experience in leading workshops, preparing documentation, and managing testing phases.
• Ability to independently manage client engagements and take on multiple roles.
• Strong project management, communication, and stakeholder engagement skills.
• ERP integration experience (SAP, Oracle, Workday, etc.) is an advantage.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Summary:

• Basic Salary: $4300 - $6800

• Working hours: Monday to Friday - 8.30am to 6pm

• Working Location: Kent Ridge

• AWS + Performance Bonus + Annual Increment

Job Responsibilities:

- Support clinical quality, patient safety, and quality improvement initiatives.

- Coordinate quality and safety training, workshops, and related activities.

- Provide administrative support for committees, including meeting coordination and minute taking.

- Manage incident reporting, investigations, and root cause analysis.

- Collect, analyze, and prepare quality and safety reports, dashboards, and presentations.

- Coordinate workshop logistics, participant registrations, faculty engagement, and project reviews.

- Monitor project timelines and follow up on submissions and compliance requirements.

- Develop and maintain policies, guidelines, templates, and process documentation.

- Update website content and support communication materials.

- Collaborate with clinicians, departments, and stakeholders to drive continuous improvement and operational excellence.

Job Requirements:

- Bachelor's Degree in Healthcare Administration, Public Health, Life Sciences, Nursing, or a related discipline.

- Prior experience in healthcare quality, patient safety, clinical governance, quality improvement, or healthcare project management.

- Knowledge of Quality Improvement (QI) methodologies and patient safety principles.

- Clinical or healthcare industry background will be advantageous.

- Strong analytical skills with experience in data analysis, reporting, and presentation preparation.

- Good programme coordination and stakeholder management skills.

- Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).

- Experience with healthcare systems, AI, or automation tools will be an advantage.

- Strong communication, organizational, and interpersonal skills.

- Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.

- Able to work effectively with multidisciplinary teams and stakeholders.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf 

**We regret to inform that only shortlisted candidates would be notified.
 

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)

Are you passionate about delivering exceptional dining experiences and driving restaurant success? Join our team as a Restaurant Manager and play a pivotal role in creating memorable moments for our guests while ensuring our operations run smoothly and profitably.

What to expect:

• Oversee daily restaurant operations
• Implement and uphold Standard Operating Procedures (SOPs) for service recovery, task cycles, and cost control
• Take ownership of sales, food quality, and guest experience
• Maintain safety, hygiene, and cleanliness in compliance with NEA/SFA regulations and company standards
• Oversee manpower planning and scheduling to ensure optimal staffing levels during peak and off-peak hours, while maintaining labor cost efficiency.
• Manage administrative tasks, including payroll processing, employee documentation, and compliance with HR policies
• Take charge of inventory management
• Collaborate with the Executive Chef and Sous Chef to strategize and assist in menu curation and new food offerings
• Partner with the HQ team to develop restaurant partnerships, coordinate advertising and promotions (ANP), and manage other ad-hoc projects as required.
• Coordinate with the Reservation Manager for event sales, ensuring smooth follow-up actions and alignment with the kitchen and HQ teams

Requirement

• At least 5 years of relevant experience in F&B restaurants
• Minimum ‘O’ level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure in a fast-paced environment

5 Days work/week rostered, must be able to work weekends and PH
Time: Between 10am to 3pm and 5pm to 10pm (Split Shift)
- 44 Hours/Week

Job Title: Coordination Manager (M&E- LTA projects)
Salary: $8,000 - $15,000 per month (Negotiable)

A leading civil engineering contractor delivering major transit and infrastructure works is recruiting a hands-on Coordination Manager for a significant new project. This pivotal role involves directing all interface management efforts, bridging the gap between design, construction, and diverse multi-disciplinary groups to drive successful project delivery.

Key Responsibilities:

1. Lead all coordination between civil, structural, architectural, and system wide contractors (SWC) throughout the project lifecycle.
2. Manage a team of project coordinators covering civil, structural, architectural, and E&M disciplines.
3. Oversee design and construction interfaces for transit projects, ensuring full compliance with design approval processes and the TFP/TOP framework.
4. Proactively resolve cross-contractor clashes, design discrepancies, and scheduling conflicts to maintain project momentum.
5. Ensure seamless integration of design milestones, construction activities, and regulatory approvals.

Qualifications:

• Proven understanding of design approval workflows and contractor coordination.
• Minimum 10 years of engineering experience with a recognized degree in Mechanical or Electrical.
• At least 8 years managing M&E services works of similar scale and complexity for large scale LTA projects.

We regret that only short-listed candidates will be notified.

Registration No. R26162007

EA License No. 25S3022

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

Assistant Manager, Compensation & Benefits (1 Year Contract)

Join as Assistant Manager, Compensation & Benefits to drive competitive and compliant rewards programs, workforce planning, and HR analytics in a dynamic international logistics and maritime environment. Collaborate with HR, Finance, and business teams to enhance organizational effectiveness.

Responsibilities

Compensation & Benefits

• Support the execution of annual salary reviews, bonus allocations, promotions, and market benchmarking to maintain competitive pay structures
• Administer employee benefits programs including medical, insurance, leave, and wellness initiatives to ensure comprehensive coverage and employee satisfaction
• Conduct detailed compensation analyses to recommend salary positioning and maintain internal equity across roles
• Assist in job evaluation, job grading, and organizational structure reviews to align roles with business needs
• Ensure consistent implementation of compensation and benefits policies in compliance with company guidelines

HR Analytics & Workforce Planning

• Prepare and analyze HR metrics, manpower reports, compensation data, and workforce trends to inform strategic decisions
• Support annual headcount planning, budgeting, and personnel cost forecasting to optimize workforce costs
• Collaborate with Finance to deliver accurate manpower cost reporting and budget reviews
• Maintain accuracy and integrity of employee data within HR information systems to support reliable reporting

HR Policies & Projects

• Support the rollout and communication of HR policies and guidelines to ensure organizational alignment
• Provide clear guidance to managers and employees on compensation, benefits, and HR-related queries to facilitate informed decision-making
• Participate in HR digitalization, process improvement, and employee engagement initiatives to enhance HR service delivery
• Contribute to HR projects focused on workforce planning, rewards, organizational effectiveness, and talent retention to support business growth

Required competencies and certifications

• Degree in Human Resources, Business, Finance, Accounting, Economics, or related discipline
• Minimum 4–6 years of relevant HR experience with exposure to Compensation & Benefits, HR Operations, Rewards, or HR Analytics
• Proficiency in Microsoft Excel and HR reporting tools for data analysis and reporting
• Experience supporting salary reviews, benefits administration, budgeting, and compensation analysis

Preferred competencies and qualifications

• Experience with HRIS platforms such as SAP SuccessFactors, Workday, Oracle HCM, or similar systems
• Strong communication and stakeholder management skills
• Prior experience within shipping, maritime, logistics, transportation, supply chain, or other multinational operational environments

Our client is a well-established company in the logistics and freight forwarding industry, providing end-to-end transportation and distribution solutions across regional and international markets. Due to their current expansion plan, they are looking for a Sales Executive / Manager to join their commercial team. They are located in the (Central West) – easily accessible.

Responsibilities:

• Drive business growth by acquiring new corporate accounts within freight forwarding and logistics sectors

• Manage and expand existing customer portfolios to increase revenue opportunities

• Prepare and manage pricing proposals, RFQs, and tender submissions for prospective clients

• Conduct market outreach activities to identify potential business opportunities across B2B and e-commerce segments

• Coordinate with operations and customer service teams to ensure smooth execution of client requirements

• Monitor customer accounts, pricing structures, and shipment requirements to support commercial objectives

• Maintain accurate sales activity records, pipeline updates, and account information within internal systems

• Review freight rates and commercial terms to support profitability targets

• Follow up on sales enquiries, quotations, and project discussions with customers

• Prepare periodic sales updates and business development reports for management review

Requirements:

• Diploma or Degree in Business, Logistics, Supply Chain, Marketing, or related disciplines

• Minimum 2–3 years of sales experience within freight forwarding / 3PL

• Experience handling business development, account expansion, or customer acquisition activities

• Familiarity with quotation preparation, tender submissions, and freight pricing structures

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)