Operations Manager, APAC Export

About the Company

Our client is an established healthcare diagnostics organisation supporting Singapore and APAC export markets within a regulated IVD / medical devices environment. The team works closely with regional sales, headquarters supply chain, finance, quality, logistics partners, and channel partners to ensure smooth business continuity and customer satisfaction.

Compensation Package: Approximately S$110,000 to S$130,000 per annum, including base salary and performance bonus.
 

Role Overview

The Operations Manager will oversee end-to-end operational execution for the Singapore and APAC export business. This role is responsible for ensuring accurate system data, reliable supply, inventory control, regulatory compliance, and continuous process improvement across Singapore and channel partner markets.

The successful candidate should be strong in order management, supply chain coordination, stakeholder engagement, and operations leadership within the healthcare diagnostics, IVD, medical devices, or regulated healthcare industry.
 

Responsibilities

• Oversee daily operational execution for Singapore and APAC export / channel partner markets, ensuring smooth order fulfilment, supply coordination, and business continuity.

• Manage CRM and ERP systems to ensure accurate and timely updates of order, inventory, service, and operational data.

• Maintain data integrity across operational systems to support reporting, forecasting, audit readiness, and management decision-making.

• Work closely with Sales teams and HQ Supply Chain to align monthly forecasts, improve demand visibility, and support accurate monthly closing.

• Act as the key operational liaison between local teams, headquarters, distributors, logistics partners, and internal stakeholders.

• Monitor and manage supply issues, back-orders, and potential shortages, ensuring timely communication and mitigation actions.

• Review inventory levels for Singapore and export markets, including safety stock, slow-moving stock, expiring inventory, and channel partner stock levels.

• Ensure compliance with GDPMDS and other applicable regulatory, quality, and audit requirements.

• Lead audit preparation and coordination, including documentation readiness, inspection support, corrective actions, and follow-up activities.

• Review current workflows and develop or improve SOPs to enhance operational efficiency, delivery smoothness, and cost effectiveness.

• Partner with Finance, Quality, Sales, Logistics, and external distributors to resolve operational issues and support customer satisfaction.

• Lead and guide the operations support team, including coaching, performance tracking, and individual development planning.

• Support office-wide and corporate initiatives where required, including internal governance, administrative coordination, HR policy updates, and employee insurance matters.

• Travel regionally when required to support business, operational, and channel partner needs.
   

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, Operations Management, or a related discipline.

• Minimum 5 years of relevant experience in customer service, order management, supply chain operations, or commercial operations.

• Prior experience in the IVD, medical devices, healthcare diagnostics, life sciences, or regulated healthcare industry is highly preferred.

• Strong understanding of Order-to-Cash processes, order management workflows, supply planning, and inventory management.

• Hands-on experience with CRM and ERP systems such as SAGE, SAP, Salesforce / SFDC, or similar platforms.

• Good working knowledge of supply chain coordination, distributor operations, back-order management, and demand forecasting.

• Familiarity with GDPMDS, quality management systems, audit preparation, or regulated industry compliance is advantageous.

• Strong Excel skills are required; proficiency in Microsoft Word, PowerPoint, and Power BI will be an advantage.

• Project management or process improvement experience is preferred.

• Strong stakeholder management skills, with the ability to work across sales, supply chain, finance, quality, logistics, and external partners.

• Detail-oriented, accountable, proactive, and comfortable working in a fast-paced, matrixed environment.

• Strong planning, problem-solving, communication, and critical-thinking skills.

• Comfortable with regional travel of approximately 25%.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

Duties:

• Daily manpower planning to ensure operation excellence in a cost-effective manner and to fulfil contractual obligations.
• Work with internal and external stakeholders to understand operational needs in order to plan/forecast the necessary resources required.
• Attendance management and make necessary adjustments when necessary.
• Work closely with HR and Ops to manage and achieve efficiency in manpower deployment. Initiates processes to streamline operations.
• Assist with HR on MOM deliverables regarding workforce.
• Implement information system and process flow for manpower planning.
• Work/Check on-site during project period to ensure manpower supply is managed optimally.
• Coordinate manpower’s security clearances and permit to work.
• Management of all company vehicle maintenance needs.
• Management of all company PPE drawing and consumable distribution.
• Conduct routine review with HR for performance improvement.
• Coordination with government authorities for renewal or applications of consent/licences.

Expected scenario and deliverables:

• Early forecast in manpower planning to allow company foresight into tendering for new projects.
• Efficiencies in resource usage resulting in cost savings in time and labour.

Other expectations:

• Have some interest in greenery, trees and plants.
• Willingness to explore other options to solve problems.
• Possibility to represent company for tenders (Maintenance, Projects and Events)

Requirements:

• Diploma in Landscape, Construction, Logistics, Supply Chain, Facilities or related field (preferred, but not mandatory).
• 1-2 years’ experience in operations/logistics coordination.
• Strong organizational skills with the ability to gather and synthesize information effectively.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Job Responsibilities:

• Responsible for management and maintenance for the common areas of the deployed estate/building.
• Require to supervise the estate/building management, maintenance and security personnel and term and ad-hoc contractors engaged to maintain and upkeep the building and facilities
• Supervise the project work in common area and schedule the testing work for relevant certificates & licence renewal.
• Manage and maintain all upkeeping activities of the estate/building.
• Receive and attend complaints by residents and owners on the common properties.
• Preparation of meetings including management report and follow up on the instruction given by the meeting.
• General Administrative works.

Job Requirements:

• Welcome fresh graduates (OJT will be provided).
• Diploma in Integrated Facility Management, Real Estate Business, Hotel & Leisure Facilities Management and its equivalent qualifications will be an added advantage.
• Knowledge of the Building Maintenance & Strata Management Act and good experience will be an added advantage.
• Demonstrated oral and written communication skills.
• Mature and outgoing personality.
• Ability to work independently and as part of a team.

Pay: $3,800.00 - $4,800.00 per month, depending on the interview.

- Working in the East area.

- Mon to Fri 9 am to 6 pm

- Alt. Sat 9 am to 1 pm

The Restaurant Manager is responsible for the overall profitability and smooth operation of the restaurant, ensuring exceptional customer experiences and efficient team management. This role encompasses a wide range of responsibilities, from strategic business operations to hands-on customer service and staff development.

Role & Responsibilities

Business Operations

• Manage daily operations, ensuring seamless service and efficient workflow.
• Monitor income and expenses, analyze financial performance, and implement strategies for improvement
• Manage inventory, including ordering, stock control, and minimizing waste
• Manage equipment maintenance and ensure proper functionality.
• Prepare and submit timely reports (daily, weekly, monthly) on sales, food cost, labor cost, and other key performance indicators.
• Conduct regular inspections of the kitchen and service areas.

Customer Service

• Cultivate a customer-centric environment, prioritizing exceptional service and guest satisfaction.
• Proactively address customer feedback and resolve any issues promptly and professionally.
• Ensure consistent service quality and adherence to established etiquette standards.

People Management

• Lead, motivate, and develop a high-performing team.
• Manage the recruitment, training, and performance evaluation of staff.
• Ensure all employees adhere to company policies, quality standards, and F&B hygiene regulations.
• Drive team initiatives and implement changes effectively.
• Ensure strict compliance with all F&B hygiene policies, procedures, and health and safety regulations.

Skills/Qualifications:

• Minimum 4 years of relevant experience in managing F&B restaurants
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Possess strong leadership qualities
• Able to work shift hours

This role requires candidates with relevant experience in interior fit-out, renovation, construction, design and build, or related project coordination work. Candidates must be familiar with site coordination, renovation workflow, and working with contractors or project teams.

This is a full-time role with a flexible working arrangement. It is not a typical desk-bound 9–6 office role, and the successful candidate should be comfortable attending site visits, coordinating project matters, and following up on project progress when required.

Key Responsibilities

• Review design drawings and provide technical input where required

• Coordinate between design, project, site teams, contractors, and clients

• Participate in project discussions, planning, and documentation

• Attend site visits when required, depending on project stage

• Update clients on site progress and project matters

• Monitor project timelines, site progress, and handover schedules

• Support project follow-up to ensure works are completed smoothly and on time

• Assist with resolving coordination issues during the project process

Requirements

• Minimum Diploma in Interior Design, Building, Construction, M&E, Project Management, or a related field

• Relevant industry experience in interior fit-out, renovation, construction, design and build, or related project coordination is required

• 1–3 years of relevant experience preferred

• Basic understanding of construction detailing, site coordination, and renovation workflow

• Familiarity with Singapore renovation or fit-out practices will be an advantage

• Able to read or review design drawings and understand project/site requirements

• Able to communicate in both English and Chinese to liaise with clients, contractors, and site teams

• Possess a valid Class 3 driving licence

• Willing to travel around Singapore for site visits and project coordination

• Candidates must be legally eligible to work in Singapore. No work pass sponsorship is available.
  

Working Arrangement

• Flexible working environment

• Full-time role with a non-traditional working structure

• Suitable for candidates seeking better work-life balance while remaining involved in real project work

What Will You Be Offered

• Full CPF contribution

• Flexible working structure

• Growth opportunities with a developing company

Interested candidates may submit their application. We will review your profile and contact shortlisted candidates for further discussion and next steps.

Alternatively, you may send your resume to: connect@people-connects.com

We regret that only shortlisted candidates will be notified.

People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225

We are looking for a results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours. Restaurant Mangers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff, and gathering feedback from customers.

To be successful as a restaurant manager you must have excellent interpersonal skills as well as experience in a restaurant environment. A good restaurant manager is able to multitask and remain calm in stressful situations.

Restaurant Manager Responsibilities:

• Hire and train staff members.
• Ensure that health and safety protocols are adhered to.
• Keep a meticulous record of income and expenses.
• Order ingredients in the correct quantities for the kitchen staff.
• Communicate with customers to receive feedback and manage complaints.
• Open and close the restaurant on time.

Restaurant Manager Requirements:

• A high school qualification or equivalent.
• Experience working in the restaurant industry.
• Excellent interpersonal skills.
• Bookkeeping knowledge.
• Ability to professionally address customer complaints.

Company Overview

Agrocorp International is headquartered in Singapore with operations in 16 countries and 25 offices. For over 30 years, it has supplied diverse agricultural commodities and food ingredients, expanding from farm partnerships to processing and retail markets including premium pulses and plant-based foods.

Job Summary

We are hiring an experienced Chartering Manager to lead vessel sourcing, freight negotiation, and chartering execution for bulk commodity shipments. You will convert market intelligence into profitable fixtures while ensuring reliable execution and strong stakeholder relationships.

Responsibilities

• Source, evaluate, negotiate, and finalize voyage and time charter fixtures with shipowners, brokers, and counterparties to secure profitable freight agreements
• Review and analyze charter party terms, rider clauses, laycan, freight structure, bunker exposure, port costs, and voyage economics to ensure optimal fixture conditions
• Manage post-fixture execution by monitoring laytime, demurrage/despatch, voyage claims, and coordinating with operations teams for smooth shipment delivery
• Track and analyze freight market movements, vessel positioning, cargo opportunities, and trade lane trends to inform commercial decisions and optimize chartering strategies
• Build and maintain strong professional relationships with shipowners, brokers, charterers, and internal stakeholders to support ongoing business growth
• Support voyage profitability analysis and deliver market updates, fixture reports, and performance insights to management for informed decision-making

Required competencies and certifications

• Degree or diploma in shipping, maritime studies, logistics, business, or related field
• 5 to 8 years of chartering or shipbroking experience for Manager level; 8+ years for senior desk-owning roles
• Strong knowledge of dry bulk freight markets, charter party terms, laytime, and demurrage calculation
• Proven ability to negotiate commercially sound fixtures and manage multiple shipments effectively under pressure

Preferred competencies and qualifications

• Established network within the dry bulk or commodity shipping market

Other Information

Career progression opportunities include Senior Chartering Manager, Head of Chartering, Commercial Manager, or Regional Freight Lead roles. High performers may advance into commercial strategy, fleet optimisation, or freight trading responsibilities.

Our esteemed client in the Engineering industry is seeking a Maintenance Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Maintenance Manager
• Location: Islandwide (HQ is in Mandai)
• Working Hours: 5.5 days, office hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee preventive and corrective maintenance for all motorized access equipment and hoists across active construction sites.
• Ensure all machinery meets MOM, BCA, and WSH standards; coordinate with Professional Engineers (PE) and Authorized Examiners (AE) for mandatory equipment testing and certifications.
• Lead rapid troubleshooting of mechanicaland electrical faults on-site to minimize equipment downtime for clients.
• Manage and deploy a team of technicians, electricians, and site mechanics while enforcing strict safety protocols.
• Manage spare parts inventory, monitor maintenance expenditures, and maintain accurate equipment logs.

Job Requirements:

• At least a Diploma in Mechanical, Electrical Engineering, or equivalent.
• Minimum 5 years of engineering maintenance experience in the Singapore construction or heavy lifting/ equipment rental industry.
• Direct experience with Gondolas, MCWPs, PM Hoists, gearboxes, and electrical control panels is highly preferred.
• Possess a valid Class 3 driving license.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

About Akkodis

Akkodis is a global leader in the engineering and R&D market, leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, more than 50,000 engineers and digital experts deliver deep cross-sector expertise across 30 countries throughout North America, EMEA, and APAC.

Akkodis combines broad industry experience with strong capabilities across key technology domains, including mobility, software and technology services, robotics, testing, simulations, cybersecurity, artificial intelligence, and data analytics.

As part of The Adecco Group, Akkodis brings together the strengths of AKKA and Modis to help organizations innovate, transform, and shape the future.

About the Program

We are seeking a highly organized and proactive Project Manager to support the deployment of an innovative Autonomous Inspection Robotics Program.

This initiative focuses on introducing robotic solutions to automate repetitive inspection activities, improve traceability, enhance operational efficiency, and reduce the risk of missed defects in mission-critical environments.

The program has already progressed beyond the conceptual stage, with active deployments and pilot activities underway. Success in this role will be measured by effective execution, stakeholder adoption, and seamless integration into operational environments.

Key Responsibilities

Financial Management

• Maintain accurate and reliable budget dashboards to monitor program expenditure.

• Track actual costs against forecasts and identify potential overruns.

• Escalate budget risks and financial concerns proactively to leadership teams.

• Support financial reporting, forecasting, and budget planning activities.

Governance & Program Coordination

• Establish and facilitate effective governance structures and meetings.

• Define and maintain RACI frameworks to ensure clear ownership and accountability.

• Track decisions, actions, and follow-ups to drive timely execution.

• Ensure governance remains efficient, focused, and outcome-oriented.

Stakeholder Communication

• Develop and tailor communications for a broad range of stakeholders, including operational teams, suppliers, finance teams, and senior leadership.

• Provide clear, concise, and actionable status updates that support informed decision-making.

• Facilitate alignment and engagement across diverse stakeholder groups.

Planning & Scheduling

• Maintain integrated project plans, including milestones, deliverables, dependencies, and ownership.

• Monitor critical paths and proactively manage schedule deviations.

• Coordinate activities across multiple workstreams to ensure timely delivery.

Risk & Dependency Management

• Identify, assess, and mitigate program risks before they impact delivery.

• Manage interdependencies across engineering, operations, IT, suppliers, and other functional teams.

• Drive issue resolution and contingency planning.

Supplier & Vendor Management

• Monitor supplier deliverables against agreed commitments and timelines.

• Support contract tracking and vendor coordination activities.

• Ensure effective collaboration and alignment between internal teams and external partners.

Requirements

Experience

• Proven experience as a Project Manager, Program Manager, or PMO within complex programs involving industrial operations, digital transformation, automation, or technology deployment.

• Demonstrated experience managing cross-functional initiatives involving multiple stakeholders.

• Strong track record in budget management, forecasting, and financial oversight.

• Experience in governance, planning, and risk management practices.

• Comfortable working alongside technical teams and understanding technology-related concepts without being directly responsible for engineering delivery.

• Experience working with suppliers and managing external dependencies.

Skills & Competencies

• Strong analytical and financial acumen, with the confidence to challenge assumptions and identify discrepancies.

• Excellent organizational and coordination skills.

• Strong communication and stakeholder management capabilities, with the ability to engage audiences ranging from operational teams to senior executives.

• Ability to simplify ambiguity and translate broad objectives into structured workstreams and actionable plans.

• Proactive, solution-oriented, and comfortable operating in fast-paced environments with evolving priorities.

Technical Proficiency

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience using collaborative project management tools such as Notion or equivalent platforms.

• Familiarity with modern productivity and AI-enabled tools to improve efficiency and communication.

• Knowledge of project planning and reporting methodologies.

Preferred Background

Exposure to any of the following domains would be advantageous:

• Robotics and automation programs

• Industrial operations and asset-intensive environments

• Digital transformation initiatives

• Data and IT-enabled projects

• Operational technology deployments

Why Join Us?

This is an exciting opportunity to play a pivotal role in delivering an innovative robotics initiative with real operational impact. You will work with diverse stakeholders, drive meaningful outcomes, and contribute to the successful deployment of next-generation technologies in mission-critical environments.

If you enjoy bringing structure to complexity, influencing stakeholders, and turning ambitious ideas into successful execution, we'd love to hear from you.

We are looking for candidates who can join as soon as possible-Candidates with shorter notice periods or immediate availability will be highly preferred

Please click on the "Apply Here" button to submit your application directly, or email your resume to:

Susmita Sahu
HR People & Client Services Lead

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

• Assist the Operation Manager to ensure smooth daily operations of store
• Manage and lead a team of nail technician and customer service officer
• Responsible for achieveing optimal sales
• Oversees outlet stocks inventory and control
• Recommend suitable products and treatments to customers.
• Build and establish good rapport with customers.
• Cooperative with management to roll out promotion, package, event, etc

Requirement:

• At least 3 year in nail & beauty service industry
• well-groomed
• Positive attitude, persuasive, ambitious, agressive, sales-driven
• Excellent interpersonal skills and service orientated
• Excellent leadership skills to lead and motivate staff
• Able to speak English and Mandarin is an advantage to liaise with Mandarin speaking associates
• Able to work in a fast-paces environment

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Workshop Manager

Job Description

· Build and develop customer relationships through the provision of excellent customer service and meeting client needs.

· Development of Procedures, detailed Engineering calculations, drawing and specifications.

· Ensure smooth operation of workshop and services including overseeing of workmanship, managing staff and equipment, completing required documentation and fulfilling all customer orders.

· Lead, supervise and monitor the workshop performance and customer satisfaction, take corrective measures as needed.

· Responsible for managing the workshop's income, costs and expenditure.

Requirements

· Min. 10 years’ experience in related areas, and 5 years in management level in a MNC manufacturing environment.

· University Degree in Mechanical, Electrical, Automation, Industrial Engineering, a Master or MBA program is preferred.

. Good Working Knowledge in Marine Engine overhauling Procedures

· Process-driven and able to face challenges to meet customer’s expectation on service and quality.

· Strong leadership and results oriented.

Position Summary

The General Manager is responsible for overseeing the overall operations and business development of the company. The role focuses on ensuring efficient service delivery, maintaining customer relationships, driving business growth, and implementing operational strategies to enhance productivity and service quality.

Key Responsibilities

1. Strategic Planning and Business Development

• Develop and execute business strategies to achieve the company's growth objectives.
• Identify new business opportunities and expand the company's customer base.
• Build and maintain relationships with clients, business partners, and key stakeholders.
• Monitor market trends and industry developments to improve competitiveness and service offerings.

2. Operations Management

• Oversee daily operations to ensure effective deployment of manpower and resources.
• Establish and implement operational policies, procedures, and service standards.
• Monitor project execution and ensure contractual obligations are fulfilled.
• Resolve operational challenges and implement continuous improvement initiatives.
• Coordinate with supervisors and site personnel to optimize productivity and efficiency.

3. Customer and Contract Management

• Manage key accounts and maintain strong customer relationships.
• Conduct regular meetings with clients to ensure service quality and customer satisfaction.
• Address customer concerns and oversee timely resolution of operational issues.
• Participate in contract negotiations, renewals, and service enhancement initiatives.

4. Quality Assurance and Compliance

• Ensure all cleaning services are performed according to established quality standards.
• Monitor compliance with workplace safety requirements and industry regulations.
• Implement quality control procedures and service performance reviews.
• Promote continuous improvement and operational excellence across all service sites.

5. Procurement and Resource Planning

• Oversee procurement and utilization of cleaning equipment, machinery, and consumables.
• Evaluate suppliers and coordinate procurement activities to support operational requirements.
• Ensure optimal use of resources and inventory to support service delivery.

Company Overview

SJ 4 PTE. LTD is a leading spa and wellness group inSingapore, dedicated to enhancing holistic well-being through innovativetherapies, exceptional service, and a nurturing environment. We pride ourselveson cultivating a supportive workplace culture that empowers our team to deliverpremium wellness experiences to our clients.

Role Overview

We are seeking a dynamic and experienced Human Resources Manager to join our leadership team. The HR Manager will oversee the fullspectrum of HR functions, ensuring alignment with business goals whilefostering a positive and engaging workplace culture. This role will be pivotalin strengthening Joyre’s talent capabilities, driving employee engagement, andsupporting the company’s continued growth in the spa and wellness industry.

Key Responsibilities

• Lead and manage end-to-end HR operations, including recruitment, onboarding, performance management, training & development, employee relations, and exit management.
• Develop and implement HR policies, procedures, and programs that comply with Singapore employment laws and MOM regulations.
• Partner with department heads to identify manpower needs and build a sustainable talent pipeline for operational and leadership roles.
• Drive employee engagement initiatives to enhance staff morale, retention, and workplace culture.
• Oversee compensation and benefits administration, ensuring internal equity and market competitiveness.
• Manage disciplinary matters, grievances, and conflict resolution in a fair and timely manner.
• Provide HR analytics, reporting, and insights to support strategic decision-making.
• Promote learning and development opportunities to upskill employees and support career progression.
• Champion wellness, diversity, and inclusion in alignment with the company’s brand values.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 5 years of progressive HR experience, preferably in the service, retail, hospitality, or spa & wellness industry.
• Strong knowledge of Singapore employment laws, HR policies, and MOM regulations.
• Proven experience in talent acquisition, employee relations, and performance management.
• Familiar with compensation & benefits practices and HR systems.
• Excellent interpersonal, communication, and leadership skills.
• Strong problem-solving, decision-making, and conflict resolution abilities.
• Ability to work independently in a fast-paced, dynamic environment.
• HR certification (e.g., SHRM-CP, PHR, IHRP) will be an added advantage.

Key Competencies

• Strategic HR Leadership – Ability to align HR initiatives with business strategy.
• People-Oriented – Empathy and emotional intelligence in managing employee needs.
• Results-Driven – Focused on achieving HR and organizational goals.
• Adaptability – Comfortable in managing change and evolving industry trends.
• Collaboration – Strong team player with the ability to influence stakeholders.

Interested candidates who wish to apply for the advertised position, please send in your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.