Total 1,122 Manager operations engineer job vacancies in The Philippines

About the Company

Multiplier Holdings is a global venture capital backed start-up that scales high-impact professional services firms through the power of AI. Multiplier’s unique model entails acquiring professional services firms, like specialized tax and accounting practices, and transforming them into more scalable, profitable businesses by systematically integrating custom AI solutions. Multiplier holds a library of AI and workflow components developed in-house that can be configured to fit the needs of each acquired firm. This allows Multiplier to automate critical, time-consuming tasks to increase firm efficiency and productivity and drive growth, while improving both the customer and employee experience. To learn more, visit multiplierholdings.com.

The Role

We are seeking a hands-on, strategic, and process-minded Lead, Talent Acquisition & Strategy to drive our hiring efforts and build the foundation of our Talent Acquisition function. This is a senior lead role with a dual focus: executing full-cycle recruitment and building the strategy and operations to scale a best-in-class TA function.

You will partner with hiring managers and leadership to deliver against ambitious hiring goals, while also shaping the systems, tools, processes, and playbooks that will underpin our future success in talent acquisition.

Key Responsibilities

Full-Cycle Recruiting

• Own end-to-end recruitment for roles across departments and levels, including technical, corporate and leadership hiring.
• Lead role scoping, sourcing strategy, screening, interviewing, offer management, and pre-onboarding experience.
• Ensure an exceptional candidate experience throughout every stage of the hiring process.

Talent Acquisition Strategy

• Partner with leadership to develop a scalable hiring strategy aligned with company growth and organizational needs.
• Translate business goals into a clear hiring roadmap and headcount plans.
• Drive the definition and measurement of recruiting success metrics (e.g. time to hire, quality of hire, DEI benchmarks).

Process, Tools & Talent Operations

• Design and implement repeatable, scalable recruiting processes that ensure consistency, fairness, and efficiency.
• Develop and document standards, templates, and protocols for each stage of the hiring funnel, including intake, evaluation rubrics, interview debriefs, and offer approvals.
• Build and maintain a central recruiting operations playbook covering workflows, best practices, compliance, and stakeholder responsibilities.
• Select, implement, and manage recruiting systems and tools (ATS, sourcing platforms, scheduling, assessments) — driving adoption and optimization across the team.
• Establish and monitor recruiting KPIs and SLAs, using insights to identify bottlenecks and continuously improve process performance.
• Ensure alignment with legal, DEI, and internal compliance standards across all hiring activity.

Stakeholder & Hiring Manager Enablement

• Serve as a trusted advisor to hiring managers and other team leads — offering guidance on talent strategy, role definition, interview design, and market insights.
• Provide training, coaching, and resources to hiring teams to improve interviewing skills, reduce bias, and elevate decision-making quality.

Sourcing & Talent Pipelining

• Proactively build and nurture talent pipelines across critical functions, including passive candidate engagement and market mapping.
• Own sourcing strategy and execution, leveraging multiple channels: LinkedIn, Boolean search, events, referrals, and external partners.

Employer Branding & Candidate Experience

• Collaborate with Marketing and People teams to refine and amplify our employer brand across digital channels, events, and content.
• Champion a high-quality, personalized candidate experience, ensuring timely communication, feedback, and transparency.

Continuous Improvement & Market Awareness

• Stay up to date with talent market trends, compensation benchmarks, tools, and industry best practices.
• Lead post-hire retrospectives to identify improvements and capture learnings for future roles.
• Bring fresh ideas and a continuous improvement mindset to everything you do.

Who You Are

• 7–10+ years of experience in full-cycle recruiting, with exposure to both strategic and operational aspects of talent acquisition.
• Proven experience owning or co-owning the buildout of a recruiting function, including process design, tool selection, and stakeholder enablement.
• Strong sourcing background with ability to fill complex or senior-level roles independently.
• Analytical and metrics-driven mindset — comfortable owning dashboards and data-backed decision-making.
• Excellent project management skills: organized, structured, and able to manage competing priorities and timelines.
• Strong stakeholder management and communication skills — able to influence at all levels and build alignment.
• Comfortable navigating ambiguity, building from scratch, and iterating in a fast-moving environment.
• Strong sense of urgency with the ability to deliver results in a fast-paced environment
• Excellent verbal and written communication skills, with the ability to present data and recommendations clearly and confidently
• Skilled in negotiating offers and managing complex candidate scenarios

What We Offer

• Opportunity to build and shape the Talent Acquisition function from the ground up.
• High-impact role with direct exposure to leadership from across the business and strategic decision-making.
• Competitive salary + performance-based bonus / equity.
• Hybrid (2-3 days a week in-person)

Key Responsibilities:

Operations & Process Management:

- Oversee day-to-day business operations to ensure efficiency.

- Develop, implement, and improve operational policies and procedures.

- Ensure compliance with company policies, industry regulations, and safety standards.

- Identify and resolve operational challenges to enhance business performance.

Strategic Planning & Business Growth:

- Assist in setting and executing business objectives and strategic goals.

- Analyze operational data to identify areas for improvement.

- Work with senior management to optimize company resources and drive growth.

- Implement best practices to increase productivity and profitability.

Team Leadership & Workforce Management:

- Supervise, mentor, and train employees to enhance performance.

- Set clear objectives and track team performance.

- Foster a positive work environment that promotes teamwork and accountability.

- Handle staffing issues, including recruitment, training, and performance evaluations.

Financial & Budget Management:

- Assist in budgeting, forecasting, and financial planning.

- Monitor operational expenses and identify cost-saving opportunities.

- Ensure that financial targets and key performance indicators (KPIs) are met.

Stakeholder & Customer Relations:

- Maintain strong relationships with vendors, clients, and partners.

- Address customer concerns and ensure a high level of service delivery.

- Negotiate contracts and agreements to benefit the company.

Technology & Process Improvement:

- Implement and manage operational technology and software.

- Streamline workflows to improve efficiency and reduce costs.

- Stay updated with industry trends and incorporate best practices.

Qualifications & Skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).

- Proven experience in operations management or a similar leadership role.

- Strong leadership, problem-solving, and decision-making skills.

- Excellent communication and interpersonal abilities.

- Proficiency in operations management software and data analysis tools.

- Ability to manage multiple priorities and work in a fast-paced environment.

WA resume @ +65 8838 7279

Key Responsibilities:

Operations & Process Management:

- Oversee day-to-day business operations to ensure efficiency.

- Develop, implement, and improve operational policies and procedures.

- Ensure compliance with company policies, industry regulations, and safety standards.

- Identify and resolve operational challenges to enhance business performance.

Strategic Planning & Business Growth:

- Assist in setting and executing business objectives and strategic goals.

- Analyze operational data to identify areas for improvement.

- Work with senior management to optimize company resources and drive growth.

- Implement best practices to increase productivity and profitability.

Team Leadership & Workforce Management:

- Supervise, mentor, and train employees to enhance performance.

- Set clear objectives and track team performance.

- Foster a positive work environment that promotes teamwork and accountability.

- Handle staffing issues, including recruitment, training, and performance evaluations.

Financial & Budget Management:

- Assist in budgeting, forecasting, and financial planning.

- Monitor operational expenses and identify cost-saving opportunities.

- Ensure that financial targets and key performance indicators (KPIs) are met.

Stakeholder & Customer Relations:

- Maintain strong relationships with vendors, clients, and partners.

- Address customer concerns and ensure a high level of service delivery.

- Negotiate contracts and agreements to benefit the company.

Technology & Process Improvement:

- Implement and manage operational technology and software.

- Streamline workflows to improve efficiency and reduce costs.

- Stay updated with industry trends and incorporate best practices.

Qualifications & Skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).

- Proven experience in operations management or a similar leadership role.

- Strong leadership, problem-solving, and decision-making skills.

- Excellent communication and interpersonal abilities.

- Proficiency in operations management software and data analysis tools.

- Ability to manage multiple priorities and work in a fast-paced environment.

Interested Candidates Kindly Whatsapp @ +65 8838 7279 with your updated resume.

Job Scope:

• Responsible for project deliverables and ensuring project is completed on time and within budget.

• Perform site management on the installation works, inspections and testing.

• Analysing and management of project risk, cost and budget and contractual issue.

• Liaise with the clients, consultants, main contractor / M&E team, sub-contractors and internal team and departments.

• Possess knowledge of financial principles.

• Develop project schedules in compliance with customer requirements, deadlines, and/or milestones; track schedule progress in the field and update the schedule regularly.

• Organising, guiding and motivating of engineers and ensure all project activities are efficiently and cost-effectively executed throughout the project life cycle.

• Ensuring compliance to project scope and technical specifications.

• Govern corporate records and documentation control with strong accuracy and compliance standards.

• Manage service providers, contract negotiations, renewals, and performance tracking.

• Identify required resources, form project teams, and lead them to successful completion.

• Track and manage project scope, cost, schedule, risks, and quality.

• Ensure timely, on-budget, and quality delivery of all project deliverables.

• Escalate risks and issues promptly to Management, proposing mitigation strategies.

• Ensure all project documentation is accurate and up to date.

• Mandarin is used as a working language.

 Requirement:

• Bachelor’s degree.

• 4 to 6 years of Project Management Experience.

Job Purpose

The Central Kitchen Operations Manager is responsible for overseeing the overall operations, production efficiency, and performance of the central kitchen. This role ensures consistent food quality, strict compliance with food safety regulations, effective cost control, optimal manpower utilization, and timely distribution to all outlets and clients.

Key Responsibilities

1. Operations Management

Oversee daily central kitchen operations to ensure smooth and efficient workflows

Plan and manage food production schedules based on outlet and client requirements

Ensure timely preparation and delivery of food to all outlets and sites

Monitor kitchen productivity and implement continuous process improvements

2. Food Quality & Safety Compliance

Ensure all food meets company quality standards and client expectations

Enforce strict compliance with SFA food safety regulations and hygiene standards

Maintain proper documentation for audits and inspections (e.g., SOPs, temperature logs)

Ensure all staff possess valid Food Hygiene Certificates

3. Manpower & Team Management

Lead, supervise, and schedule kitchen staff, including chefs, cooks, and assistants

Conduct staff training, coaching, and performance evaluations

Ensure effective manpower deployment to meet operational demands

Enforce discipline, workplace safety, and adherence to company policies

4. Inventory & Cost Control

Manage purchasing, inventory levels, and stock control processes

Monitor food costs and wastage, implementing cost-saving initiatives

Collaborate with procurement to ensure quality and cost-effective sourcing

Conduct regular stock audits and inventory reconciliation

5. Equipment & Facility Management

Ensure all kitchen equipment is well-maintained and fully operational

Coordinate equipment servicing and repairs as needed

Maintain high standards of cleanliness and facility upkeep at all times

6. Coordination & Communication

Liaise with internal departments.

Support new outlet/site setups, menu planning, and operational improvements

Address customer feedback and implement corrective actions promptly

7. Compliance & Documentation

Ensure full compliance with company policies, licensing requirements, and regulatory standards

Maintain accurate records for audits (SFA, Halal certification where applicable, ISO standards)

Support the implementation and maintenance of quality systems (e.g., ISO 22000, HACCP, Halal procedures)

Key Requirements

Degree in Food & Beverage, Culinary Arts, Hospitality, or a related field

Minimum 5–8 years of experience in central kitchen operations or large-scale food production

Strong knowledge of SFA regulations, food hygiene, and safety standards

Proven experience in managing large teams and multi-site operations

Strong leadership, communication, and problem-solving skills

Ability to thrive in a fast-paced environment and manage operational pressures

Primary Purpose:

Functions as a senior technical specialist or in a lead role in mechanical design. Works independently and applies advanced engineering techniques and analyses for problems and methods.

Responsibilities:

· Concept, Functional, Preliminary and detailed design of mechanical process systems for water and wastewater treatment plants, including screening equipment, physical-chemical treatment plants, biological treatment plants, blower equipment, odour control plants, disinfection plants and sludge treatment plants

· Concept, Functional, Preliminary and detailed design of various pumping systems for water, wastewater and sludge treatment plants

· Concept, Functional, Preliminary and detailed design of ancillary systems including chemical feed systems, mechanical ventilation systems, and drainage systems

· Preparation of General Arrangement and equipment layout drawings

· Preparation of mechanical process equipment and pump specifications

· Mechanical equipment and pipe sizing and calculations

· Review and evaluation of vendor submissions

· Coordination with other disciplines e.g. civil, structural, electrical, building services, and instrumentation & control designers

· Lead meetings, discussions with clients, contractors and vendors

· Provide engineering support for bids & proposals

· Provide engineering support during construction

· Provide engineering support during testing and commissioning

· Provides project cost estimates to client

· Design management and project management of proposals and projects where the scope is primarily mechanical / process

Preferred Qualifications

· A Professional Engineer (PE) registered with Professional Engineers Board Singapore is preferred

· Possess a university engineering degree (mechanical)

· Candidate shall have minimum of 10-15 years’ experience in the mechanical design of wastewater treatment (municipal and industrial)

· Able to work independently in producing the project deliverables to meet project timeline

· Leads and guide a team of engineers and carries out QA/QC work on their designs

· Proficient in written and oral communication with good interpersonal skills

Job Summary

We are seeking an experienced Facilities Operations Manager to oversee facilities and soft services operations across multiple client sites. This role is responsible for ensuring high service standards, operational efficiency, regulatory compliance, and client satisfaction across the assigned portfolio.

The successful candidate will lead operational teams, manage client relationships, optimise manpower and resources, and drive continuous improvement initiatives to enhance service delivery and profitability.

Job Responsibilities

• Oversee daily facilities and soft services operations across multiple client/project sites.
• Ensure service delivery is aligned with contractual requirements, company standards, and client expectations.
• Build and maintain strong relationships with clients and key stakeholders.
• Manage service delivery against contractual KPIs and SLAs.
• Develop, review, and implement operational plans, SOPs, and workflow improvements.
• Monitor site performance and drive corrective actions where required.
• Ensure compliance with workplace safety regulations, statutory requirements, and company policies.
• Plan and optimise deployment of manpower, equipment, and operational resources across sites.
• Manage work schedules and staffing plans to ensure operational efficiency.
• Prepare and manage operational budgets and cost controls.
• Identify and implement cost-saving opportunities without compromising service quality.
• Support tender preparation, costing, quotations, and contract negotiations.
• Evaluate and recommend suitable equipment, technologies, and supplies for operations.
• Monitor inventory levels, equipment usage, and consumables across project sites.
• Lead, coach, and develop site teams and operational staff.
• Drive workforce capability development and succession planning.
• Lead management of major incidents, emergencies, and crisis situations.
• Conduct incident reviews and investigations, ensuring corrective actions are implemented.
• Assess operational and contractual risks and implement mitigation measures.
• Support any other duties as assigned by management.

Pre-requisites:

• Diploma or Degree in Facilities Management, Business Administration, or related discipline.
• Minimum 5–8 years of relevant experience in facilities management, environmental services, or cleaning operations.
• Proven experience managing large teams across multiple sites.
• Strong knowledge of soft services operations including cleaning, waste management, and hygiene services.
• Familiarity with Singapore regulatory requirements including MOM, NEA, and Progressive Wage Model (PWM).
• Strong financial and commercial acumen with budgeting and cost management experience.
• Excellent leadership, stakeholder management, and communication skills.
• Ability to work in a fast-paced, multi-site operational environment.

Add advantage:

• WSQ Certifications in Environmental Cleaning
• CFME / Facilities Management Certification
• Experience with CAFM systems or digital inspection platforms

About the Company

Our client is a well-established organisation with a strong presence in the transport and infrastructure sector.

Responsibilities

We’re looking for an Engineering Operations Manager to manage and optimise the performance of a specialised engineering facility. This role focuses on ensuring safe, reliable, and efficient operations across testing, maintenance, and infrastructure systems, while supporting future capability development.

• Lead day-to-day operations of engineering facilities, including testing environments, workshops, and technical infrastructure;
• Ensure high standards of safety, system reliability, and operational performance across all activities;
• Lead maintenance strategies, asset lifecycle management, and resource planning for critical equipment and facilities;
• Drive continuous improvement initiatives, leveraging engineering best practices to enhance efficiency and uptime;
• Ensure compliance with relevant safety, engineering, and regulatory standards, with robust risk management controls;
• Analyse operational data and prepare reports to support performance monitoring and decision-making;
• Lead and develop a multidisciplinary engineering and operations team, fostering technical excellence and a safety-first culture;
• Collaborate with internal stakeholders to support new technical capabilities, test environments, and service offerings;
• Provide engineering input on feasibility, system requirements, and resource planning for new initiatives and projects.

Requirements

• Degree in Engineering or a related technical discipline;
• At least 8 years of experience in engineering operations, technical facilities, or infrastructure environments;
• Strong experience in maintenance management, asset reliability, and operational engineering practices;
• Proven ability to lead technical teams and manage complex operational environments;
• Familiarity with safety standards, regulatory compliance, and risk management;
• Strong operational leadership with a focus on safety and system performance;
• Analytical and structured problem-solver with an engineering mindset;
• Collaborative and adaptable in a dynamic environment;
• High level of professionalism and accountability.

Employment Details

• Excellent opportunity with clear career progression pathway;
• Supportive environment for professional development;
• Competitive compensation and benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at cleon@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

Industry: Logistics

Conducive Working Environment

Location: East

Responsibilities:

• Lead end-to-end warehouse operations (inbound, outbound, inventory, returns, and value-added services) ensuring compliance with safety, quality, and SOP standards.
• Drive operational performance to achieve SLAs, KPIs, productivity, and cost targets.
• Act as the main point of contact for key customers, managing relationships, service delivery, and escalations.
• Lead, coach, and develop multi-level teams while fostering a high-performance and continuous improvement culture.
• Oversee KPIs, budgets, and financial performance, identifying opportunities for cost optimization and efficiency gains.
• Champion process improvements, automation, and digitalization initiatives to enhance operational scalability.
• Collaborate cross-functionally with internal teams and external partners to ensure seamless execution.

Requirements:

• Bachelor’s Degree in Logistics, Supply Chain, Engineering, Business, or related field.
• 8–12 years of warehouse/logistics experience, with at least 5 years in a leadership role.
• Proven track record managing large-scale warehouse operations and key customer accounts.
• Strong knowledge of WMS/ERP systems, KPIs, and process improvement methodologies (Lean/Six Sigma).
• Demonstrated experience in driving automation or digital transformation initiatives.
• Strong leadership, stakeholder management, and communication skills.
• Strategic, results-driven, and hands-on approach in fast-paced environments.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747   

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

WA resume @ +65 8838 7279.

Key Responsibilities

1. Outlet Operations Management

• Oversee daily operations across
• Ensure smooth opening and closing procedures
• Maintain high service standards and customer experience
• Conduct regular outlet visits and inspections

2. Staff Management & Training

• Lead, supervise, and manage outlet managers and frontline staff
• Plan manpower scheduling and optimize workforce allocation
• Train staff on SOPs, service standards, and product knowledge
• Handle disciplinary actions and performance improvement plans

3. SOP & Process Implementation

• Develop, implement, and enforce Standard Operating Procedures (SOPs)
• Ensure consistency across all outlets
• Identify operational gaps and improve workflow efficiency

4. Sales & Performance Management

• Monitor daily sales, revenue, and KPIs for each outlet
• Drive sales initiatives and upselling strategies
• Analyze performance reports and implement improvement plans

5. Cost Control & Inventory

• Oversee inventory management, stock control, and wastage reduction
• Work closely with procurement on ordering and supplier management
• Ensure proper stock take and reconciliation processes

6. Customer Experience & Issue Resolution

• Handle escalated customer complaints and service recovery
• Ensure customer satisfaction and retention strategies
• Monitor reviews (Google, social media) and improve ratings

7. Compliance & Safety

• Ensure compliance with local regulations, licenses, and hygiene standards
• Enforce workplace safety, cleanliness, and operational compliance
• Work with HR on staff regulations and policies

8. Coordination with HQ

• Liaise with HQ departments (HR, Marketing, Finance, Procurement, IT)
• Support marketing campaigns and promotions roll-out
• Ensure timely submission of reports and documentation

any other adhoc tasks assigned

✨ Why Join This Role?

• Be part of a high-impact audit function driving transformation
• Exposure to data analytics & emerging technologies (e.g. PowerBI, Tableau, Gen AI)
• Opportunity to engage senior stakeholders across business units
• Collaborative and progressive work environment

THE ROLE: Interim Commercial Operations Manager

In this role you will take on a senior strategic role working closely with the head of international markets to lead and develop the Kaplan Financial business in Singapore. You will maintain and grow relationships with key stakeholders such as professional institutes as well as overseeing the day-to-day operations of the business managing the freelance faculty base as well as the student services team based in the centre.

Relationship management

• To build and maintain relationships with governing bodies, institutes and other key influencers in the training and education sphere in Singapore.
• To support the recently appointed business development manager to identify leads and sales opportunities and drive value within the business.
• Create strong and collaborative relationships with strategic partner organisations such as professional and industry bodies as well as potential commercial partners through both virtual and in face-to-face visits.

Product & Marketing

• Review current product offering in the Singapore market and propose a plan for 2026/2027 course offerings to ensure a commercial and profitable organisation. 
• Work closely with the UK Learning & Curriculum team to provide an excellent and culturally relevant student experience utilising UK products where possible to enhance the Singapore offering.
• Work closely with the UK and Regional Marketing and Sales teams to identify areas of synergy and opportunities for growth

Academic leadership/management

• Manage the Kaplan Financial academic team of freelance faculty to ensure quality and consistent delivery of content and student/ client satisfaction.
• Oversee recruitment/realignment of faculty as and when required to support strategic plans and future needs.
• Review and update course structures and course planning in line with commercial assessment.
• Oversee provision of course materials and content to students and faculty.
• Take on teaching requirements as part of the faculty.
• Service staff and agent management
• Oversee the work of the Assistant Manager, student services who is responsible for programme management operations, CBE planning and student administration.
• Maintain agent tracking file and monitor compliance with contractual agent obligations.
  You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager.  Our business continuously evolves, so your role will too.

What you might be doing now

Your current role, or recent roles, may be:

• Regional faculty manager
• Deputy regional faculty manager
• Tutor
• K5/K6 operational role with manager experience

What you’ll bring

• As a manager at Kaplan you will be confident in identifying, understanding and giving priority to meeting the needs of the customer and potential customers but also supporting other members of the Singapore team in meeting their goals.
• You will be comfortable taking the lead on projects to expand the market reach of Kaplan Financial working with the Head of International markets.
• Ideally you will have an awareness of the service and products offered by the wider business and be able to utilise this knowledge to achieve additional sales.
• You will have strong communication skills in written and oral information and you will demonstrate an ability to be well organised, efficient and self-disciplined. You will be able to plan and schedule a variety of tasks in advance and manage priorities as appropriate.
• You should demonstrate a commitment and enthusiasm to achieve goals and targets and deliver a high-quality of work.
• You should be self-motivated and happy to work independently as well as part of the local Singapore team and the wider international markets team.
• You will be technically proficient in microsoft and google operating systems.

What you can expect

• A competitive salary & clear pay structures.
• Temporary relocation package