Total 18,646 network engineer job vacancies in The Philippines

Job Responsibilities :

1. Provide technical support, installation, and maintenance for security systems, ICT infrastructure, and system integration projects.
2. Assist in the design, configuration, testing, and commissioning of systems such as CCTV, access control, alarm systems, networking, servers, and structured cabling.
3. Perform troubleshooting, diagnostic testing, and system upgrades to ensure optimal system performance.
4. Collaborate with project teams and clients to identify requirements and deliver customized technical solutions.
5. Prepare and maintain technical documentation, drawings, wiring diagrams, and user manuals.
6. Conduct site surveys and prepare technical proposals or Bill of Materials (BOM) for new projects.
7. Coordinate with vendors and suppliers for hardware, software, and licensing procurement.
8. Ensure that all project implementation complies with industry standards, company SOPs, and safety regulations.
9. Provide post-installation support and training to clients or end users.
10. Continuously keep up to date with emerging technologies and product innovations in ICT and security systems.
11. To manage Central Monitoring Station (CMS) and provide weekly CCTV & ACS Reports.

Job Requirements :

1. Bachelor’s Degree in Engineering, Information Technology, Electronics, or related field.
2. Preferably 1–3 years of experience in system integration, ICT, or security system projects (fresh graduates are encouraged to apply).
3. Knowledge of network configuration (LAN/WAN, routers, switches, firewalls) and security systems (CCTV, access control, alarms) is an added advantage.
4. Familiar with Microsoft Server, Active Directory, Windows OS, and basic networking concepts.
5. Hands-on experience with hardware setup, cabling, and troubleshooting.
6. Good analytical, problem-solving, and documentation skills.
7. Strong communication and teamwork abilities for coordination with clients and internal departments.
8. Willing to travel and work on-site when required (nationwide projects).
9. Possess a valid driving license (D or B2) is an advantage.
10. Self-motivated, responsible, and able to work under minimal supervision.

Perks & Benefits :

• Medical insurance
• Personal leave
• Medical Claim
• Hospitalization
• Personal development opportunities

Responsibilities:

• Support sales executives with solution selling into prospect account base.
• Partner with sales executives to plan, prepare, and execute on strategic deals in complex sales cycles.
• Model the financial business case associated with each sales opportunity.
• Successfully match customer needs / requirements to proposed solutions.
• Create and deliver powerful presentations with demos that communicate clearly the uniqueness of the value proposition.
• Effectively communicate client needs to the R&D teams for future product enhancements.
• Collect and document competitive intelligence.

Requirements:

• Possess at least a bachelor's degree in Mechanical Engineering or equivalent, preferably with a numeracy base.
• Proven work experience as a Sales Engineer.
• Proven track record selling complex enterprise solutions.
• Ability to forge strong, long-lasting relationships with senior executives.
• Ability to creatively explain and present complex concepts in an easy to understand manner.
• Strong technical background with understanding and/or hands-on experience in software development and web technologies.
• Solid written and verbal communication skills.
• Outstanding presentation and creativity skills.
• Willingness to travel.
• Age below 40
• Possess own transport
• Minimum few years of sales experience

Perks & Benefits

• Commission and bonus
• Incentive
• Open culture
• Personal development opportunities
• Car allowance
• Petrol claim

• To handle and liaise some  aspect of project ongoing  clarification between principal factory and Malaysia factory
• To get all the requirement  technical information on each product on the installation, fabrication, part, quality and repair each product
• Gather technical info to provide submission of quality issue , production on going and delivery of ongoing project
• To study on the usage and improvement of quality, fabrication and modification for future product improvement.
• To assist workshop and aftersales  work related on going work installation incoming trailer modification and installation and repair work .
• To assist and follow up  on the compiling all the documentation for the project such as CAR, FAT , NC, SAT , manual , training material and etc.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

職位描述：

• 分析並改善生產流程，以提高效率、降低成本並維持產品品質。
• 製作雷射切割、轉塔沖壓等相關自動化製程的圖面和程序。
• 制定並實施生產計劃，確保產品按時交付。
• 監控產品標準，實施品質控制體系，並與品質保證團隊合作解決問題。
• 領導並參與精益生產、5S 或其他流程改善計劃。
• 準備並維護準確的生產記錄、報告和標準作業程序（SOP）
• 與設計、採購、維護和品質團隊緊密合作，確保生產流程順暢。

要求：

• 機械工程、工業工程、製造工程或相關專業的學士學位。
• 3-5年生產製造環境工作經驗。
• 歡迎應屆畢業生申請。
• 具備鈑金加工、焊接及CNC工具機操作經驗者優先考慮。
• 熟悉 ISO 標準、ERP 軟體和精實生產者優先考慮。

福利待遇

• 附近公共交通
• 休閒著裝要求
• 醫療保險
• 個人休假
• 有薪培訓和發展

• 負責處理和協調總廠與馬來西亞工廠之間正在進行的項目澄清事宜。
• 為了獲取每種產品在安裝、製造、部件、品質和維修方面的所有必要技術信息，我們需要收集這些資訊。
• 收集技術信息，以便提交品質問題報告、生產進度報告和專案交付報告。
• 研究品質、製造和改進方面的應用和提升，以期未來改進產品。
• 協助車間和售後工作，包括正在進行的拖車改裝、安裝和維修工作。
• 協助並跟進專案所有文件的編制工作，例如 CAR、FAT、NC、SAT、手冊、培訓材料等。

福利待遇

• 員工權益
• 津貼（旅費、交通費等）
• 醫療保險

Reporting to the Manager of Network Engineering and Operations. This role is a key individual within the Infrastructure Technology team providing technical expertise and support on network infrastructure operations, engineering and governance.

The Network Engineer will work with external technology vendors, System Integrators (SI), hosting service providers and internal IT groups and business units to provide technical expertise on global network design and global network operations and involved in network transformation and modernization initiatives. The role will provide support for day-to-day global network operations.

• Provide L2 network support.
• Provide 24/7 support for any network and security related high severity incidents.
• Develop and drive IT Service Management strategy for IT Operations, namely, Incident, Problem, Request and Change Management.
• Closely collaborates with IT infrastructure teams, Information Security team, IT application teams and other peers on architecture, solutions and network operations.
• Design, implement, and maintain network architectures that meet business objectives and service level agreements (SLAs).
• Perform routine network maintenance tasks, including applying patches, hot fixes, and security configurations. Monitor system resource utilization, trends, and capacity planning. Ensure system availability and reliability by monitoring performance and addressing any issues promptly.
• Configure and install various network devices and services, including routers, switches, firewalls, load balancers, wireless components, VPNs, and quality of service (QoS) components.
• Ensure stability and availability of Network SDWAN Infrastructure through application of ITSM best practices and continuous improvement and by co-ordinating with themanaged services vendor.
• Manage communication, user training and documentation for SDWAN /Network processes andtools related to IT Network Operations.
• Co-ordinate with the service providers to maintain and manage the Data centre operations, internet circuits, P2P links, Content Delivery Network solutions.
• Co-ordinate with managed service vendors to maintain and manage unified communications solutions.

Qualification andRequirements

• Bachelor’s degree in IT or equivalent experience.
• Minimum 3-5 years of experience in configuring and managing Cisco nexus switches, Cisco catalyst switches, routers, load balancers and Cisco / Meraki wireless solutions.
• Experience in configuring and managing routing protocols.
• At least 3-4 years hands on engineering, support, projects or operations experience in infrastructure, network and network security.
• Good knowledge on SDWAN solution.
• Knowledge on Content delivery network, SASE solutions, VPNs and Firewalls would be an added advantage.
• Good understanding on the ITIL process.
• Superior problem solving and Troubleshooting skills.
• Excellent Reporting and Communication skills.
• Ability to prioritize and execute tasks in high-pressure situations with guidance.
• Positive and professional working attitude, ability to work as a team or as an individual.
• Network certifications such as CCNA & security product(s) certifications are desirable.

Join us in a permanent position supporting enterprise-scale network infrastructure and mission-critical operations.

About the Role

We are seeking a Network Engineer to join a high-performing infrastructure team responsible for supporting and maintaining enterprise network environments. This is an excellent opportunity to work with leading networking, security, wireless, and monitoring technologies while gaining exposure to large-scale production environments.

You will play a key role in ensuring network availability, performance, and security through proactive support, troubleshooting, maintenance, and continuous improvement initiatives.

Key Responsibilities

• Provide onsite support for enterprise network infrastructure and related technologies.
• Troubleshoot and resolve network incidents, connectivity issues, and performance bottlenecks.
• Configure, maintain, and support Cisco Catalyst (IOS), Cisco Nexus (NX-OS), and Alcatel-Lucent switching environments.
• Administer and support Palo Alto and Fortinet FortiGate firewalls.
• Support and maintain enterprise wireless environments, including Alcatel-Lucent Wireless Controllers.
• Monitor network health, performance, and availability using SolarWinds NPM and NCM.
• Manage network access control policies through ClearPass Policy Manager.
• Perform network patching, upgrades, preventive maintenance, and health checks.
• Maintain accurate asset inventory, network documentation, and operational records.
• Collaborate with internal stakeholders, vendors, and support teams to ensure timely incident resolution and service delivery.
• Support continuous improvement initiatives to enhance network reliability, security, and operational efficiency.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 3 years of hands-on experience supporting enterprise network environments.
• Experience supporting Cisco Catalyst (IOS), Cisco Nexus (NX-OS), and/or Alcatel-Lucent switching platforms.
• Hands-on experience with Palo Alto firewalls.
• Experience supporting enterprise wireless networks and wireless controllers.
• Familiarity with SolarWinds NPM/NCM and network monitoring tools.
• Experience with ClearPass or similar network access control solutions.
• Good understanding of routing, switching, TCP/IP, DNS, DHCP, VLANs, and network security concepts.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and stakeholder management abilities.

Preferred Skills

• Experience with Fortinet, Check Point, Cisco ASA, or other enterprise firewall platforms.
• Knowledge of VPN technologies and secure remote access solutions.
• Understanding of network segmentation, micro-segmentation, and Zero Trust principles.
• Exposure to IDS/IPS technologies and enterprise security environments.

Why Join Us

• Opportunity to work on enterprise-scale network infrastructure.
• Exposure to leading networking, security, and wireless technologies.
• Collaborative and technically strong engineering environment.
• Continuous learning and professional development opportunities.
• Opportunity to contribute to business-critical infrastructure supporting large-scale operations.

Interested applicants who are passionate about networking and infrastructure technologies are encouraged to apply.

How To Apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Lin Jin Sen (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the “Apply Now” or email to andie.lin@achievegroup.asia for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation Of Collection Of Full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Details:
1 Year Renewable Contract

Duties:

• Manage and support enterprise network infrastructure including routers, switches, firewalls, and load balancers in 24x7 production environments.
• Install, configure, and maintain network hardware and software; manage user access, permissions, and authentication systems.
• Ensure high availability, resilience, and performance through routine health checks, monitoring, and capacity planning.
• Design, implement, and manage connectivity between on-premise data centres and cloud environments.
• Support cloud VPC architecture, VPN (Site-to-Site / Client), and Direct Connect integration.
• Troubleshoot hybrid connectivity issues across cloud and on-premises environments, coordinating with telecom providers as needed.
• Configure and manage firewalls, security groups, NACLs, network segmentation, and zoning.
• Implement security best practices aligned with regulatory standards and PCI DSS requirements where applicable.
• Collaborate with the security operations team on vulnerability remediation, system hardening, and incident response.
• Monitor network performance using tools such as SolarWinds, PRTG, CloudWatch, or equivalent platforms.
• Analyse traffic patterns, latency, and throughput; proactively identify and resolve performance bottlenecks.
• Investigate and resolve network outages, connectivity issues, latency, and packet loss in coordination with cloud teams, telcos, and third-party contractors.
• Participate in major incident management processes and contribute to root cause analysis (RCA).
• Implement network changes in accordance with change advisory board (CAB) processes; support deployments requiring network configuration updates.
• Perform validation testing and rollback planning for all changes.
• Manage network connectivity with external partners, payment gateways, and telecommunications providers.
• Coordinate vendor provisioning, troubleshooting, and performance optimisation; monitor connectivity health post-provisioning.
• Design and maintain network redundancy, failover mechanisms, and disaster recovery (DR) configurations.
• Participate in DR exercises and validate failover readiness.
• Maintain up-to-date network diagrams, configurations, SOPs, and operational runbooks.
• Identify and recommend improvements for network performance, security, and scalability.
• Provide after-hours support for incidents, scheduled maintenance, firmware/software updates, and critical network changes.

Requirements:

• Diploma or degree in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 3 years of experience in network engineering or operations, supporting enterprise or mission-critical hybrid environments.
• Hands-on experience with AWS networking services including VPC, subnets, route tables, security groups, NACLs, VPN, and Direct Connect; exposure to Azure or GCP is an advantage.

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

RevUp Proservices Pte Ltd

EA.24C2366

Responsibilities

• Responsible for day-to-day network operations, covering network switch, firewall, WLC, AP, VPN, WAF and cloud networking, ensuring availability and continuity of services
• Administer and manage network routing and authentication
• Monitor network uptime and usage
• Perform network maintenance and upgrades including patches, hot fixes and security updates
• Perform scan on network/system logs for malicious activities
• Work closely with cyber security operations, covering endpoint security, SIEM and cloud security
• Liaise with 3rd party vendor and cross department for network/security projects
• Participate on internal and external network/security audit
• Maintain and update network inventory and diagram
• Investigate and troubleshoot any network incident or vulnerability

Qualifications

• Diploma / Degree in Information Technology or equivalent with at least 2 years of experience in networking
• Experience in administration and troubleshooting skill of: Firewall ; Switches ; Wireless Controller ; Access Point ; NAC ; WAF ; Services: AAA, DNS, DHCP, MFA, backup tool, SNMPCloud networking ; Hands-on experience on endpoint protection and SIEM ; Knowledge in infrastructure network design ;
• Knowledge and/or experience in the following will be advantageous: Open-source technology, Automation
• CCNA, CompTIA Security+ or equivalent certification will be advantageous
• Strong technical & troubleshooting skills.
• Strong documentation and organizational skills.
• Independent worker with minimum supervision.
• Good team player and process driven.
• Good verbal and written communication skills.
• Candidates with no relevant experience are welcome to apply

• Permanent role
• Great exposure to a variety of projects in various technologies

About Our Client

We are partnering with a well-established organisation in the IT security industry, headquartered in Singapore with global presence in multiple countries as well.

Job Description

• Maintain and optimise network infrastructure to ensure reliable performance.
• Monitor, troubleshoot, and resolve network-related issues promptly.
• Collaborate with cross-functional teams to implement network enhancements.
• Ensure compliance with security protocols and best practices in network management.
• Provide technical support and guidance to internal stakeholders.
• Stay updated on industry trends and emerging technologies to improve operations.

The Successful Applicant

A successful Network Engineer should have:

• A strong understanding of network systems, protocols, and configurations
• Experience in troubleshooting and maintaining network infrastructure
• Proficiency with networking tools and technologies
• Familiarity with security measures in a technology environment

What's on Offer

• Competitive annual salary ranging including allowance and performance-based bonus
• Supportive work environment in the business services industry.

Michael Page International Pte Ltd | Registration No. 199804751N 

About Company:

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description:

- Understand and articulate layered security approaches across endpoint, network, cloud, and application layers

- Explore, evaluate, and recommend existing and emerging security products

- Conduct Proof of Concept (POC) testing and drive productization of validated solutions

- Provide technical consultancy and advisory services to clients on security best practices

- Perform Solution Design or Consultancy for other products which department currently carries (for example: Managed Service for LAN infra), when necessary

- Collaborate with sales teams to identify customer requirements and propose tailored security solutions

- Deliver technical presentations, demonstrations, and workshops to prospects and clients

- Assist in RFP/RFI responses and solution proposals

- Train and enable sales teams with technical knowledge of security offerings

- Develop presales collateral such as solution briefs, architecture diagrams, and competitive positioning

- Stay updated on the latest security trends, threats, and technologies

- Contribute to the development of new service offerings and go-to-market strategies

- Other ad hoc duties as assigned by the Company

Job Requirements:

- Minimum 5 years of experience in a Security Service Provider or equivalent role

- Bachelor’s degree in IT, Engineering, or related field

- Strong exposure to: (1) Microsoft O365 Security (Defender, Purview, etc.), (2) Network Security (SASE, firewalls, intrusion prevention, zero trust frameworks), (3) Cloud Security (AWS, Azure, GCP security controls)

- Proven experience in conducting POCs and transitioning validated solutions into productized offerings

- Excellent communication and presentation skills for both technical and non-technical audiences

- Ability to work cross-functionally with sales, product, and delivery teams

Compensation:

- Work location: Tanjong Pagar

- Working hour: 8:30AM - 5:30PM

- Sales Commission

- Annual Variable Bonus (Dec / Jun)

- Annual Leave and medical leave

- Group Insurance covering hospitalization and surgical with outpatient/dental benefits, personal accident insurance coverage

- Annual Health Screening provided

Responsibilities:

•           Provide Level 2/3 IT network security operations support

•           Respond to incident calls and ensure the SLA to our clients is met

•           Perform changes to the network in-line with the organization’s ChangeManagement processes

•           Ensure compliance to policies, processes and standards, both internal andclients’ organization

•           Prepare network analysis reports, including findings with analysis

•           Participate in regular operations review meetings, including operationalissues, tickets review etc

•           Participate in projects/activities to support improvement initiatives

•           Conduct proper handover from the project team to operations after commissioningof projects.

•           Conduct internal training and/or knowledge transfer to team.

•           Update operations documentation (technical, CMDB, etc).

Requirements:

•           At least 5 years of experience providing network operational and administrationsupporting Cisco products (Routers / Switches/WLAN)

•           Diploma or Degree in Engineering, IT or its related field.

•           Minimum Cisco CCNP certification

•           In-depth knowledge of network routing and switching technologies and protocols

•           Knowledge of network security, load balancing and optimizationtechnologies 

•           Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, PaloAlto/Checkpoint/Fortinet firewall and Splunk is preferred.

•           Ability to work in a multi-cultural team

•           Good communication skills both written and verbal.

•           Ability to prioritise work & multitask

•           Analytical and possess good troubleshooting skills.

•           Willing to work in extended hours and perform standby duty after office hour

We are looking for a skilled Network Engineer to administer and support our network infrastructure,ensuring optimal performance, reliability, and security across all sites and data centers.

Key Responsibilities

Network Infrastructure Administration

• Administer and support routers, switches, wireless access points, WLAN controllers, AAA servers, and encryptors.
• Respond to and diagnose network access and performance tickets:
• Service and close support tickets for wired and wireless client endpoints.
• Troubleshoot 802.1X authentication/authorization issues and escalate L2/L3 issues as necessary.
• Monitor network availability and respond immediately to system alerts.
• Perform root cause analysis of incidents and replace failed network components.
• Execute routine automation tasks to maintain secure configurations, backup management, and firmware upgrades.
• Manage operational activities and implement network changes.
• Track equipment lifecycle, procure replacements, and ensure timely project closure and payment.
• Manage network support agreements and telco circuit contracts, including renewals and payments.
• Support project teams in delivering IT services.

Network Communications Rooms & Data Centre Management

• Standardize and provision cabling for network access and data centers.
• Respond to alerts and resolve UPS and PDU faults.
• Work with contractors to replace faulty UPS and PDU units.
• Coordinate with Facilities Management for M&E issues (air-conditioning, electrical, fire safety) in network comms rooms.
• Escort external vendors/contractors for network-related activities.

Inventory &Documentation

• Maintain clear and concise documentation of network infrastructure, rack layouts, and cabling interconnects.
• Keep inventory up-to-date and perform periodic audits.
• Retire obsolete equipment following organizational procedures.

Qualifications & Skills

• Formal technical certification such as Cisco CCNA is preferred.
• Experience in network automation and scripting using tools like Ansible, Python,Terraform, GitLab is a plus.
• Strongcustomer service orientation with excellent communication skills.
• Self-motivated, detail-oriented, and able to work both independently and collaboratively.

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

Should focus on day-2-day operations, incident, change management, and user centric troubleshooting.

Operate and continuously improve the organization’s Secure Access Service Edge (SASE)services using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA),ensuring secure, reliable user connectivity and strong policy governance.

• Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP , DNS security).

• Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting).

• Monitor service health and user experience; proactively identify trends and recurring issues.

• HandleL2/L3 incident troubleshooting: authentication issues (SSO/SAML),PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues.

• Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls.

• Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering.

• Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar),ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA.

• Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates.

• Work with vendors/TAC; drive cases to closure and implement corrective actions.

• Maintain documentation: runbooks, SOPs, troubleshooting guides, policy standards, onboarding checklists.

• Support audits and compliance: policy reviews, recertification evidence, logging/retention checks. Menlo Web Isolation Maintain allow-list/whitelist for approved URLs/domains based on business justification and security requirements.

• Manage exception lifecycle: approvals, expiry dates, periodic review/cleanup, and recertification evidence.

• Ensure isolation policies align with ZIA policies and do not create conflicting user experience (e.g., bypass vs isolate logic) Site not loading in isolation, rendering issues, broken web apps, file download/upload restrictions, clipboard/printing controls (as applicable)

Any other ad-hoc duties as assigned by supervisor.

Requirements:
Degree in IT or related discipline

Good to have:

• Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods).

• Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows).

•Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing).

•ITSM/change management discipline (ServiceNow/JIRA), documentation habits. Strong knowledge about Zero Trust concepts

•Nice-to-have: SIEM integration, DLP, basic scripting (PowerShell/Python) forops automation.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

The Managed Services Cross Technology Engineer (L2/L3) –Network / Security is a developing or seasoned engineering role,responsible for providing a managed service to clients to ensure that their ITinfrastructure and systems remain operational.

Through the proactive monitoring, identifying,investigating, and resolving of technical incidents and problems, the ManagedServices Cross Technology Engineer (L2/L3) is able to restore service toclients.

The primary objective of this role is to proactively work onautomation aspects of work focusing on Network / Security relating to theoperations. Also to work on client requests or tickets and applytechnical/process knowledge to resolve them without breaching service levelagreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3)focuses on second-line support for incidents and requests with a medium levelof complexity and focusses across two or more technology domains - Cloud,Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       Network - Automate the provisioning, configuration, and testing of network infrastructure(routers, switches, firewalls, load balancers).

·       Develop and maintain CI/CD pipelines specifically for networkcode and configurations.

·       Utilize Infrastructure as Code (IaC) tools like Terraform orAnsible for network deployment.

·       Implement network monitoring and logging solutions to ensure highavailability and performance.

·       Maintain Git repositories for all network configurations andautomation scripts.

·       Collaborate with traditional Network and Software Engineering teams todesign scalable and reliable networks.

·       Focus on continuous improvement, pushing for a code-centric approachto network operations.

·       Security – Automate - Embed security testing and compliance checks earlyinto the CI/CD pipeline (Shift Left).

·       Implement automated security tools for SAST, DAST, SCA, andinfrastructure vulnerability scanning.

·       Manage and maintain security tools like WAFs, IDS/IPS, and CloudSecurity Posture Management (CSPM).

·       Develop and enforce security policies using Policy as Code (PaC).

·       Automate incident response and security monitoring throughlogging and alerting systems.

·       Conduct regular threat modeling and security reviews for newfeatures and infrastructure changes.

·       Educate and collaborate with Development and Operations teams on securecoding practices and security awareness.

·        

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

·       Fortinet

·       RSA

·       Tenable

·       Trend Micro

·       F5