Total 20,941 Full-time it manager job vacancies in The Philippines

[Job ID: 1631337]

Job Summary:

Provide end-to-end IT support and infrastructure management, ensuring seamless operations across systems, networks, and cloud platforms.

Responsibilities:

• Provide first-level technical support for user issues and IT incidents.
• Manage and resolve user support tickets and change requests related to ERP systems.
• Administer and troubleshoot desktops, laptops, virtualization environments, network switches, and VoIP systems.
• Perform infrastructure patching, system updates, and routine maintenance.
• Support and manage Microsoft 365 and Azure cloud services.
• Administer next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT hardware and devices.
• Maintain accurate and up-to-date IT documentation.
• Liaise with vendors for IT procurement and related services.
• Manage onboarding and offboarding processes, including system access and device allocation.
• Oversee website maintenance and troubleshoot related issues.
• Support IT project implementation and execution as assigned.

Requirements:

• Diploma or Degree in Information Technology or a related field.
• 3–5 years of experience in IT support and system administration.
• Strong knowledge of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on, proactive individual with a positive attitude and willingness to learn.
• Good communication, problem-solving, and teamwork skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Self-motivated, dependable, and capable of working independently.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Job Summary

We are representing a client seeking an experienced IT Infrastructure Engineer (L2/L3) to support and manage enterprise infrastructure environments across on-premise and cloud platforms. This role ensures system stability, performance, and security while supporting projects and troubleshooting complex issues.

Responsibilities

• Provide L2/L3 support for IT infrastructure including servers, virtualization platforms, networks, cloud platforms, and endpoint systems to maintain operational continuity.
• Monitor system performance, availability, and capacity to ensure high uptime and reliability of IT services.
• Troubleshoot and resolve complex infrastructure issues by performing root cause analysis and implementing permanent fixes.
• Manage incident, problem, and change requests following ITSM processes and meeting SLA requirements.
• Administer and maintain Windows and Linux servers, Active Directory, DNS, DHCP, and related services to ensure system integrity.
• Manage virtualization platforms such as VMware and Hyper-V, and oversee storage environments for optimal resource utilization.
• Support cloud infrastructure (Microsoft Azure, AWS) by provisioning, configuring, and monitoring cloud resources.
• Perform patching, system upgrades, backups, and disaster recovery activities to safeguard data and system availability.
• Support network infrastructure including firewalls, switches, VPNs, and troubleshoot connectivity issues to maintain secure communications.
• Assist in implementing and maintaining security controls, endpoint protection, and access management to protect IT assets.
• Monitor and respond to security incidents in collaboration with cybersecurity teams to mitigate risks.
• Support infrastructure-related projects including cloud migration, system upgrades, network enhancements, and data center initiatives.
• Collaborate with application, data, and service delivery teams to ensure infrastructure readiness for system deployments and ERP transformation.
• Assist in planning, testing, deployment, and post-implementation support for infrastructure projects.
• Coordinate with external vendors and service providers to resolve issues, maintain systems, and deliver projects on schedule.
• Liaise with internal teams to align infrastructure solutions with application and business requirements.
• Maintain comprehensive technical documentation including system configurations, runbooks, network diagrams, and SOPs for operational consistency.
• Identify opportunities to improve system performance, automate processes, and enhance operational efficiency.
• Support knowledge sharing and mentor junior engineers to build team capability and expertise.

Required competencies and certifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 3–6 years of experience in IT infrastructure support at L2/L3 level.
• Hands-on experience with Windows Server, Active Directory, and virtualization platforms such as VMware or Hyper-V.
• Experience supporting cloud environments including Microsoft Azure, AWS, or equivalent.
• Solid knowledge of networking fundamentals including TCP/IP, DNS, VPN, and firewalls.
• Experience with backup solutions, disaster recovery, and system monitoring tools.
• Familiarity with ITSM processes including incident, problem, and change management.
• Strong troubleshooting and analytical skills to resolve complex technical issues.

Preferred competencies and qualifications

• Experience working in hybrid cloud environments and participating in cloud migration projects.
• Exposure to cybersecurity tools and practices such as endpoint protection and SIEM.
• Scripting or automation skills using PowerShell, Python, or similar languages.
• Experience supporting ERP or enterprise application environments.
• Relevant certifications such as Microsoft, AWS, VMware, Cisco, or ITIL.

Other Information

WOLA RECRUITMENT PTE. LTD. (23C1703)

• EA Personnel No: R21100547
• EA Personnel Name: KIT WEE LEX

Summary:

In this role, you will help ensure that vulnerabilities and exposures across our environment are identified, validated, and remediated in a timely manner. You will work closely with system owners and report findings, helping to keep our risk posture visible and well-managed.

Job Scope

Attack Surface Monitoring, Vulnerability Scanning, and Triage

• Monitor and triage findings surfaced by our Attack Surface Management (ASM) and Vulnerability Management tools
• Assess each finding for validity, severity, and exploitability before escalating or acting on it
• Distinguish genuine exposures from false positives and contextualise findings against our asset inventory
• Prioritise remediation efforts based on risk
• Remediation Workflow Management
• Work with system owners to follow up on outstanding findings
• Track remediation progress and ensure findings are resolved in a timely manner
• Manage exceptions and risk acceptance where remediation is not immediately feasible
• Communicate clearly with non-technical stakeholders, translating technical findings into actionable guidance

Reporting & Insights

• Consolidate vulnerability data and remediation metrics for reporting
• Identify trends and surface systemic issues across the organisation's attack surface and internal asset landscape
• Provide recommendations to improve our overall exposure management programme

Process Improvement

• Contribute to the refinement of ASM and vulnerability management processes, tooling configurations, and escalation playbooks over time
• Support the development and maintenance of vulnerability management policies, standards, and procedures in alignment with industry best practices

Prerequisites

• Bachelor’s Degree in Computer Science/Information Security or equivalent
• Professional certifications, including GWEB, OSCP, CRISC, CISA or other relevant certifications will be preferred
• Preferably 5 years of experience in a relevant cybersecurity function, such as vulnerability management, attack surface management, security operations, or IT risk
• Strong understanding of cybersecurity concepts, particularly around vulnerability management, patch management, common vulnerability scoring frameworks (eg CVSS), and external-facing attack surface risks
• Familiarity with ASM or vulnerability management tools (such as Tenable, Qualys, Censys, or similar)
• Proficiency in programming languages such as Python will be advantageous
• Strong analytical and judgement skills, with the ability to think critically and make sound recommendations
• Good communication and interpersonal skills, with the ability to multitask, prioritise, and translate technical findings
• Meticulous, with a high degree of integrity, initiative, and energy

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities

IT Helpdesk & Corporate Support (~20%)

·       Provide Level 1 IT support for Corporate Office users (~35 users)

·       Manage user provisioning, device setup, access rights, and asset tracking

·       Troubleshoot common issues (M365, endpoints, printers)

·       Escalate complex infrastructure issues to central IT or vendors

·       Maintain structured ticket logs and monthly support reporting

Data Governance & Quality (~20%)

·       Support structured data quality assessments across corporate and plant systems

·       Coordinate with data owners to maintain master data integrity

·       Maintain enterprise data standards, dictionaries, and validation rules

·       Support digitization of manual data capture processes

·       Identify and document systems of record for key operational data

·       Work on digitization of data

Process Automation (~40%)

·       Document and map repetitive/manual processes across plants and corporate functions

·       Identify and prioritize automation opportunities

·       Develop and maintain low-code/RPA workflows

·       Test, deploy, and monitor automation performance

·       Maintain automation inventory and quantify efficiency gains

·       Track and report time savings and error reduction

·       Continuously refine deployed automations

Applied AI / ML Support (~20%)

·       Prepare structured datasets for AI/ML use cases

·       Perform exploratory data analysis (EDA)

·       Manage and maintain ETL/ELT pipelines for centralized data preparation

·       Support development, testing, and monitoring of predictive/prescriptive models

·       Document model performance and improvement opportunities

Qualifications & Skills

Education

·       Degree in Information Systems, Computer Science, Data Analytics, or related field

Technical Skills

·       Working knowledge of SQL, Python or R

·       Familiarity with JavaScript, HTML, CSS (basic level)

·       Experience with Power BI or similar visualization tools

·       Exposure to low-code automation tools (Power Automate, UiPath, etc.)

·       Understanding of data governance and data lifecycle principles

·       Strong documentation discipline

Helpdesk Technical Skills

·       Windows 10/11 troubleshooting

·       Microsoft 365 administration and support

·       Email configuration and troubleshooting

·       End-user device and peripheral support

·       Basic network connectivity troubleshooting

·       User and access management

·       Shared drive and permission management

Key Responsibilities

• Manage and administer enterprise IT infrastructure, including servers, operating systems, middleware, and cloud environments.
• Provide day-to-day operations, monitoring, support, maintenance, and troubleshooting of infrastructure systems.
• Ensure the availability, performance, security, and reliability of mission-critical AFC system infrastructure.
• Perform installation, configuration, upgrading, patching, and maintenance of hardware and software platforms.
• Support infrastructure deployed in both on-premises environments and Government on Commercial Cloud (GCC) platforms.
• Administer and maintain:Red Hat Enterprise Linux (RHEL)Microsoft Windows Server environmentsIBM WebSphere Application Server (WAS)IBM WebSphere MQ / IBM MQ
• Monitor system health, capacity utilization, and performance to proactively identify and resolve issues.
• Develop and maintain automation scripts for system administration and operational efficiency.
• Participate in infrastructure planning, architecture reviews, and technology enhancement initiatives.
• Conduct technical research and development to support continuous innovation and modernization efforts.
• Implement and maintain backup, disaster recovery, and business continuity procedures.
• Ensure compliance with security policies, governance requirements, and operational standards.
• Collaborate with application, network, database, and security teams to resolve complex technical issues.
• Prepare and maintain technical documentation, operational procedures, and system configurations.
• Support infrastructure deployment, migration, and cloud adoption projects.

Qualifications & Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Data Communications, Engineering, or a related technical discipline.
• Diploma holders with significant relevant experience and technical expertise may also be considered.
• Minimum 3 years of hands-on experience in system administration and infrastructure support.
• Professional certifications in Red Hat Linux and/or Microsoft technologies, including cloud certifications, are preferred.
• Strong experience administering Red Hat Linux and Microsoft Windows Server environments.
• Experience managing middleware platforms such as IBM WebSphere Application Server and IBM MQ.
• Knowledge of system monitoring, performance tuning, patch management, and infrastructure maintenance.
• Experience supporting enterprise-grade production environments.
• Proficiency in Linux shell scripting and automation.
• Strong troubleshooting and root-cause analysis skills.
• Good written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Willingness to support mission-critical systems and participate in after-hours support when required.

Preferred / Advantageous Skills

• Experience with AWS (Amazon Web Services) and Government on Commercial Cloud (GCC).
• Experience with Infrastructure as Code (IaC) tools such as Terraform.
• Experience with configuration management and automation tools such as Ansible.
• Familiarity with GitLab, CI/CD pipelines, and DevOps practices.
• Knowledge of cloud migration, containerization, and modern infrastructure technologies.
• Experience supporting transportation, payment, or AFC systems.

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Assist in executing cybersecurity processes and managing IT infrastructure, applications, and security standards.

JOB DESCRIPTION

• To administer and configure infrastructure system and application (Active Directory Services, telephony, server storage, backup etc), network devices (Firewall, routers, VPN, internet proxy, wireless, etc), desktops, laptops, mobile devices, printers and POS.
• Manage VMWare Virtualisation platform, Storage Platform (SAN/ NAS), Compute Platform (Server system hardware) and Infrastructure services systems (MFT, Enterprise batch job management, Monitoring tools, patch management tools, inventory)
• Monitor system performance, troubleshoot and resolve issues related to the IT infrastructure.
• To ensure systems are backup automatically, disaster recovery plans and patches are carried out successfully and monitor the systems resources usage closely.
• Regularly maintain up-to-date documentations for infrastructure activities & user guides.
• Render technical support when required after office hours and weekend support if required during in-house events.
• Ensure regulatory and legal compliance in infrastructure operations and maintenance activities.
• To manage in-house POS system and related hardware
• Should be well versed in Firewall and Network concepts with Cybersecurity background is a must.
• Good knowledge on SSL off-loading concepts.

Requirements:

• Diploma in IT / Computer Science
• Minimum 2 years of experience in IT System Infrastructure implementation / maintenance
• Fresh graduates with the right aptitude are welcome to apply
• Product knowledge of Microsoft Windows, Active Directory, VMware & Fortinet
• Good technical skills in configuration and troubleshooting PC, network issues including back bone infrastructure issues, server hardware knowledge and Cybersecurity skills.
• Hands-on experience with Windows environment and experience in configuring servers, switches, Microsoft 365 technical support and Telephony systems support.
• Pen test certified will be an added advantage.

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

Key Responsibilities

• Perform threat modelling and establish threat profiles to identify, assess, and remediate application security risks.

• Review application architectures, APIs, and cloud environments to ensure compliance with security best practices.

• Conduct security testing using SAST tools such as Fortify-on-Demand, SonarQube, and similar solutions.

• Track, manage, and remediate security vulnerabilities through timely patching and mitigation activities.

• Work closely with development, DevOps, and infrastructure teams to integrate security controls into CI/CD pipelines.

• Conduct security awareness training and provide security advisory support to project teams.

• Ensure adherence to security standards and frameworks such as OWASP Top 10 and OWASP ASVS.

Requirements

• Minimum 4 years of experience in software development, application security, and/or cloud computing (AWS preferred).

• Strong understanding of web and mobile application security, API security, and related technologies (REST, SOAP, SSL/TLS).

• Experience in threat modelling and application security risk assessment.

• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.

• Hands-on experience with security scanning tools such as Fortify-on-Demand, SonarQube, or equivalent.

• Good knowledge of security best practices and secure software development lifecycle (SSDLC).

• Strong analytical, troubleshooting, communication, and stakeholder management skills.

• Ability to work independently and collaboratively within cross-functional teams.

Preferred Qualifications

• Relevant certifications such as CISSP, OSCP, AWS Security Specialty, AWS DevOps Engineer, or equivalent.

• Experience working in Government environments.

• Experience with Government Commercial Cloud (GCC) environments.

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Job Responsibilities

• Support the administration and maintenance of cloud and on-premises infrastructure environments.
• Monitor and troubleshoot servers, virtual machines, storage, and network-related issues.
• Assist in the deployment, configuration, and maintenance of cloud services and infrastructure components.
• Support user administration, access management, and security-related activities.
• Perform system health checks, patching, backup verification, and routine maintenance tasks.
• Assist in infrastructure monitoring, incident investigation, and problem resolution.
• Support infrastructure projects, migrations, upgrades, and implementation activities.
• Prepare and maintain technical documentation, SOPs, and operational procedures.
• Work closely with senior engineers to ensure infrastructure availability, performance, and security.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Cybersecurity, or related disciplines.
• Fresh graduates are welcome to apply.
• Basic understanding of Windows Server, Linux, networking, virtualization, or cloud technologies.
• Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform is an advantage.
• Knowledge of Active Directory, Microsoft 365, virtualization, or infrastructure monitoring tools will be beneficial.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication skills and willingness to learn new technologies.

Preferred Technical Exposure

• Windows Server / Linux Administration
• Active Directory
• Microsoft Azure or AWS
• Virtual Machines and Virtualization
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft 365
• Infrastructure Monitoring Tools
• PowerShell, Python, or Bash scripting (basic knowledge is a plus)

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