Total 433 Manager it auditor job vacancies in The Philippines

• Office hours, Monday - Friday, 8.30pm - 6pm

• Location: Toa Payoh

• To support new ERP/WMS system project transformation from old system

• Required to travel 50% to overseas branch and manufacturing plant for new system setup and implementation

• Permanent role

Our client is a China MNC well established entity in manufacturing and distribution of parts and components for Printed Circuit Boards (PCB)

Responsibilities:

• Implementation of all IT systems (ERP, SRM, OA, MES, QMS, WMS, APS) at all branch (offices/manufacturing plants)

• Setting up the Maintenance Schedules & Policies of all IT systems

• Supporting all sites and offices and functions for any requests on Data mining/extraction

• Involve in any escalation of issues from all sites & offices

• Improvement of all IT applications from time to time for User-friendly and efficiency through Automation

• Support Corporate PLC/Procurement Director for Yearly Costs Savings/Reductions on Maintenance Contracts

• Any other tasks assigned by Supervisor/Superiors

Requirements:

• Bachelor of Science (Information Technology/Computer Science) minimum

• Have implemented IT systems, such as ERP, APS, WMS, SRM, OA, etc

• Linux red hat and Oracle database

• Minimum 5 years of relevant experience

• May need to travel (about 50% or more of the time) during implementation of any IT system for first year only

• Need to travel occasionally (about 10% to 20% of the time) to all offices and sites for audits and review of all IT systems and support the businesses second year onward

HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to ref32@stafflink.com.sg to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Jason Bong Wee Kiat
EA Personnel Reg. No.: R23116067

IT Consultant (Government)/ Project Manager

Responsibilites:

• Key contact to the customers in the public safety sector (Defence).
• Involved in IT Project Management and IT Service Delivery
• Management of IT System, Infrastructure, for developing, testing and deploying system/network infrastructure.

Requirements:

• Strong experience in managing Government accounts (Defence)
• Experience in handling IT Projects and Projects Delivery.
• Good in Project Management, Coordination and Liaison work.
• Knowledge of IT System, Infrastructure, Network and Security.
• Strong in managing client's needs, concerns, and objectives.
• Good in providing solutions, advisory, consultation and delivery.
• Strong in Service Delivery and providing IT Solution
• Good in Network/ System Infrastructure and IT Security.
• Good in Stakeholders, Client Management and Business Users Management.
• Good in Project Management / Service Management and Customer Management.
• Minimum 4 years of IT Project Management experience.
• Possess System Integrator (SI) and Government (Defence) domain.
• Degree in Computer Science/ Business or Engineering.
• Singaporeans only

**Priority will be given to those who can commence work immediately.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

IT Sales Manager 

5 Days per week

SG Office: Jurong East - Tradehub 21 [Travelling within SG is required]

Basic Salary: $4,000 - $5,500

Benefits: 14 Days AL + $500 Medical Benefits + Performance Bonus【No Comm, entitled to yearly bonus]

About the Role

1. Company is doing security system for airport, car park and checkpoint like car plate recognition system, vehicle screening system and surveillance system.
2. Hiring Sales Manager to join our regional sales team, responsible for crafting and executing strategic sales plans, working in a high-performing sales team, nurturing key client relationships, and uncovering new business opportunities.

Key Responsibilities

• Develop and execute strategic sales plans to meet or exceed targets.
• Cultivate and sustain strong client relationships by understanding their needs and offering customized solutions.
• Create compelling sales and marketing materials to support business development efforts.
• Monitor industry trends and competitor activity to identify growth opportunities.
• Deliver regular sales reports and forecasts to senior management.
• Represent the company in overseas business meetings, product presentations, and trade exhibitions.

Qualifications and Skills

• Bachelor's Degree or Diploma in Business, Marketing, or a related discipline.
• At least 5 years of experience in sales or marketing, preferably within the security, electronics, or IT sectors.
• Technical knowledge of IT and electronics is highly preferred. 

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

IT Sales Manager 

5 Days per week

SG Office: Jurong East - Tradehub 21 [Travelling within SG is required]

Basic Salary: $4,000 - $5,500

Benefits: 14 Days AL + $500 Medical Benefits + Performance Bonus【No Comm, entitled to yearly bonus]

About the Role

1. Company is doing security system for airport, car park and checkpoint like car plate recognition system, vehicle screening system and surveillance system.
2. Hiring Sales Manager to join our regional sales team, responsible for crafting and executing strategic sales plans, working in a high-performing sales team, nurturing key client relationships, and uncovering new business opportunities.

Key Responsibilities

• Develop and execute strategic sales plans to meet or exceed targets.
• Cultivate and sustain strong client relationships by understanding their needs and offering customized solutions.
• Create compelling sales and marketing materials to support business development efforts.
• Monitor industry trends and competitor activity to identify growth opportunities.
• Deliver regular sales reports and forecasts to senior management.
• Represent the company in overseas business meetings, product presentations, and trade exhibitions.

Qualifications and Skills

• Bachelor's Degree or Diploma in Business, Marketing, or a related discipline.
• At least 5 years of experience in sales or marketing, preferably within the security, electronics, or IT sectors.
• Technical knowledge of IT and electronics is highly preferred. 

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Be Part of Our Success

• Manage all aspects of the project to ensure it is completed on time, within budget and meets all contractual requirements

• Lead and manage the project team

• Able to interpret contract and extract all essential information efficiently to facilitate effective management of project objectives and fulfilments together with the project team

• Identify all contractual system requirements and deliverables and be responsible for managing deliverable timelines for all contractual system designs and reviews

• Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

• Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

• Provide regular project reports/updates to customers, internal departments and management

• Monitor all payment milestones to ensure timely billing in accordance to the planned schedule

Qualities We Value

• Degree in Electrical, Electronics, Communications Engineering, or equivalent

• Proven project management experiences (minimum 5 years) in managing medium to large scale projects relating to infrastructure / system integration

• Possesses positive working attitude, innovative problem-solving, critical thinking, presentation and negotiation skills

• Excellent client-facing and internal/external communication skills, self-driven, results and customer-oriented

• Solid organization skills including attention to details and multi-tasking skills

• Technical experience in satellite communications network and equipment preferred

• Experience in delivering projects for the defence sector is highly desired

• Familiarity with the Singapore Government procurement and governance processes will be an added advantage

• Candidates with Project Management Professional (PMP) certification is a plus

• Ability to travel overseas if required

• Working location is in Ang Mo Kio

• Singaporeans only

Please submit resumes to john@oaktree.com.sg with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities

• Lead cross-functional teams to deliver complex ICT projects on time and within budget
• Plan and manage end-to-end project execution, including system migrations, platform upgrades, and cloud initiatives
• Define and track project KPIs (e.g., milestones, regression benchmarks, cost metrics) and report progress to stakeholders
• Identify and mitigate delivery and technical risks (e.g., integration dependencies, version compatibility, cloud transitions)
• Manage vendors across middleware, cloud, and external service providers
• Evaluate and manage change requests for system enhancements
• Collaborate with application and infrastructure teams to drive delivery
• Engage business stakeholders to align IT solutions with needs
• Facilitate training and system implementation activities

Requirements

• Proven track record managing at least 2 full-cycle ICT projects using Agile, Waterfall, or hybrid methodologies, with at least one involving a major platform migration or system upgrade
• Degree in Computer Science, Information Technology, Engineering, or related field
• Project Management certification (e.g., PMP, PRINCE2) will be a plus
• Experience in Java (J2EE) application upgrades, including dependency management and regression testing
• Familiarity with middleware systems, integration patterns, APIs, and service continuity
• Experience delivering cloud-related projects (e.g., governance, compliance, operations)
• Strong understanding of enterprise IT governance and security frameworks

Job Description & Requirements

Role Purpose

Own end‑to‑end delivery of hybrid IT infrastructure, IT/OT cybersecurity, and the GenAI/ML platform foundation. Lead strategy, operations, governance, and teams to ensure secure, reliable, and scalable technology aligned to business outcomes.

Key Outcomes

• Clear IT strategy and roadmap aligned to business priorities
• Stable hybrid platform (cloud + on‑prem) with strong SLA/SLOs, observability, and cost control
• Improved IT & OT security posture, audit results, and incident response speed
• Mature AI governance (responsible AI, privacy, model risk, auditability)
• GenAI/ML solutions live in production with measurable ROI, productivity, and risk reduction

Core Responsibilities

1) Hybrid IT Infrastructure Ownership

• Servers, virtualization, storage, backup/DR (on‑prem & cloud)
• Network (WAN/LAN/WLAN, segmentation, SD‑WAN/VPN, DNS/DHCP, firewalls, SASE)
• M365 & identity (tenant governance, Entra ID/Azure AD, Exchange, SharePoint, Intune)
• End‑User Computing (devices, imaging, patching, endpoint compliance)
• Operational excellence: monitoring, incident/problem/change management, BCP/DR testing
• Capacity planning, performance optimization, asset inventory, cost optimization
• Standardized reference architectures for hybrid and AI workloads

2) Cybersecurity Leadership (IT & OT)

• Security architecture: zero trust, IAM hardening, encryption, key management, segmentation
• DevSecOps: secure SDLC, threat modeling, scanning, SBOM, container/image security
• OT security: segmentation, access control, monitoring, risk assessments aligned to ops constraints
• Vulnerability & patch management governance with SLAs and reporting
• Lead incident response across AI, IT, and OT (RCA and preventive controls)

3) GenAI & ML Strategy and Delivery

• Define and execute GenAI/ML roadmap aligned to business value
• Own full use‑case lifecycle: discovery → data readiness → build/buy → deploy → monitor
• Apply GenAI patterns: RAG, agentic workflows, guardrails, HITL, evaluation frameworks
• Production standards: versioning, release gates, rollback, monitoring
• Manage AI vendors and contracts (LLMs, vector DBs, MLOps, security)

4) Governance, Risk, Compliance & Responsible AI

• AI governance: responsible AI, bias/quality checks, explainability, audit trails
• Privacy‑by‑design: data classification, access control, retention, DLP, third‑party risk
• Executive reporting: risk register, controls coverage, audit readiness

5) Strategy, Stakeholder & People Leadership

• Define target‑state architecture and 12–24 month roadmap
• Own budgets, investment cases, and vendor contracts
• Lead and develop infrastructure, AI/MLOps, and security teams (direct/matrix)
• Communicate trade‑offs on risk, speed, and cost to senior stakeholders
• Partner with Business, Data/AI, IT Ops, OT, Security, Legal, and Procurement

Scope & Interfaces

• Environment: Hybrid cloud + on‑prem; regional (ASEAN, China, India)
• Travel: Occasional regional travel

Required Qualifications

• Degree in Computer Science, Engineering, AI/Data, Cybersecurity, or equivalent experience
• 10+ years in technology leadership spanning infrastructure, security, and AI/ML
• 5+ years in manufacturing, industrial, or operations environments
• Proven delivery of AI solutions into production with monitoring and support
• Strong knowledge of GenAI/LLMs, hybrid infrastructure, and core security principles
• Familiar with cloud management, such as Azure portal, AWS Console, etc.

Preferred Skills:

• IT/OT security and cross‑domain segmentation programs
• AI/model risk and governance frameworks
• Certifications: Cloud, CISSP/CISM/CCSP, ITIL, networking/security

Be Part of Our Success

• Managing all aspects of the project to ensure it is completed on time, within budget and meet all contractual requirements

• Lead and manage the project team

• Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

• Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables

• Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

• Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project stakeholders and customers to ensure that the project meets its objectives

• Conduct External and Internal Design Reviews and Project Management Review with Customer and project stakeholders

• Provide regular project reports/updates to customers, internal departments and management

• Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

• Developing and maintaining a detailed project plan

• Work with pre-sales and solution team in cost and efforts estimation during project tendering phase

Qualities We Value

• Degree in Electrical & Electronics Engineering / Computer Science or equivalent

• Minimum 7-8 yrs working experience in industry

• Experience in InfoComm Technology

• Experience in Maritime Communication Systems is preferred

• Sound knowledge of project planning, accounting and reporting tools

• Able to work in shipyard and shipboard environment

• Ability to innovate and adapt to fast and dynamic environment

• Excellent interpersonal, communication and written skills

• Ability to work independently and in team setting

• Willing to travel

• Working location is in Jurong East

• Singaporeans only

Please submit resumes to john@oaktree.com.sg with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Oversee and expand the portfolio of cybersecurity products and related technical services to drive market growth and profitability.
• Collaborate with sales and operations teams to enhance service quality, optimize product delivery, and develop competitive pricing strategies.
• Conduct market research, analyse trends, and provide actionable insights for medium- and long-term business planning.
• Identify and evaluate potential partner relationships to support product adoption and maximize market reach.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 1 year of sales experience in IT sector.  
• Knowledge in managing products, services, and technical solutions within IT or cybersecurity domains.  
• Strong analytical and problem-solving capabilities, complemented by effective leadership and excellent interpersonal and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description & Requirements

Role Purpose

Own end‑to‑end delivery of hybrid IT infrastructure, IT/OT cybersecurity, and the GenAI/ML platform foundation. Lead strategy, operations, governance, and teams to ensure secure, reliable, and scalable technology aligned to business outcomes.

Key Outcomes

• Clear IT strategy and roadmap aligned to business priorities
• Stable hybrid platform (cloud + on‑prem) with strong SLA/SLOs, observability, and cost control
• Improved IT & OT security posture, audit results, and incident response speed
• Mature AI governance (responsible AI, privacy, model risk, auditability)
• GenAI/ML solutions live in production with measurable ROI, productivity, and risk reduction

Core Responsibilities

1) Hybrid IT Infrastructure Ownership

• Servers, virtualization, storage, backup/DR (on‑prem & cloud)
• Network (WAN/LAN/WLAN, segmentation, SD‑WAN/VPN, DNS/DHCP, firewalls, SASE)
• M365 & identity (tenant governance, Entra ID/Azure AD, Exchange, SharePoint, Intune)
• End‑User Computing (devices, imaging, patching, endpoint compliance)
• Operational excellence: monitoring, incident/problem/change management, BCP/DR testing
• Capacity planning, performance optimization, asset inventory, cost optimization
• Standardized reference architectures for hybrid and AI workloads

2) Cybersecurity Leadership (IT & OT)

• Security architecture: zero trust, IAM hardening, encryption, key management, segmentation
• DevSecOps: secure SDLC, threat modeling, scanning, SBOM, container/image security
• OT security: segmentation, access control, monitoring, risk assessments aligned to ops constraints
• Vulnerability & patch management governance with SLAs and reporting
• Lead incident response across AI, IT, and OT (RCA and preventive controls)

3) GenAI & ML Strategy and Delivery

• Define and execute GenAI/ML roadmap aligned to business value
• Own full use‑case lifecycle: discovery → data readiness → build/buy → deploy → monitor
• Apply GenAI patterns: RAG, agentic workflows, guardrails, HITL, evaluation frameworks
• Production standards: versioning, release gates, rollback, monitoring
• Manage AI vendors and contracts (LLMs, vector DBs, MLOps, security)

4) Governance, Risk, Compliance & Responsible AI

• AI governance: responsible AI, bias/quality checks, explainability, audit trails
• Privacy‑by‑design: data classification, access control, retention, DLP, third‑party risk
• Executive reporting: risk register, controls coverage, audit readiness

5) Strategy, Stakeholder & People Leadership

• Define target‑state architecture and 12–24 month roadmap
• Own budgets, investment cases, and vendor contracts
• Lead and develop infrastructure, AI/MLOps, and security teams (direct/matrix)
• Communicate trade‑offs on risk, speed, and cost to senior stakeholders
• Partner with Business, Data/AI, IT Ops, OT, Security, Legal, and Procurement

Scope & Interfaces

• Environment: Hybrid cloud + on‑prem; regional (ASEAN, China, India)
• Travel: Occasional regional travel

Required Qualifications

• Degree in Computer Science, Engineering, AI/Data, Cybersecurity, or equivalent experience
• 10+ years in technology leadership spanning infrastructure, security, and AI/ML
• 5+ years in manufacturing, industrial, or operations environments
• Proven delivery of AI solutions into production with monitoring and support
• Strong knowledge of GenAI/LLMs, hybrid infrastructure, and core security principles
• Familiar with cloud management, such as Azure portal, AWS Console, etc.

Preferred Skills:

• IT/OT security and cross‑domain segmentation programs
• AI/model risk and governance frameworks
• Certifications: Cloud, CISSP/CISM/CCSP, ITIL, networking/security

Our client, a leading player in providing IT Services and IT Consulting. Due to business needs, they are now recruiting a IT Sales Manager be part of their Team for ongoing transformation projects. They are located in the East - easily accessible.

Responsibilities of IT Sales Manager:

• Manage the complete sales cycle for digital and IT solutions, from identifying opportunities through contract finalisation.
• Handle submissions for open market and government-related sales opportunities, including, tenders, and procurement portals.
• Create customised sales materials including solution proposals, costings, technical write-ups, and client presentation decks.
• Support clients as a solutions partner during the pre-sales phase by translating business objectives into workable technology solutions.
• Present and explain system capabilities via demos, prototypes, and solution showcases.
• Maintain strong account relationships, manage renewals and expansion opportunities, and address client concerns professionally.
• Review and validate the technical suitability of proposed solutions, including system architecture

Requirements:

• Min Diploma in a technology, business-technology, or digital-related discipline (e.g. IT, Computer Science, Information Systems, Business Analytics, Digital Media).
• Proven experience supporting IT tenders and digital transformation initiatives.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

Role: Project Manager, IT Infrastructure Upgrade (for Banking Industry)

Job Requisition Number: AB-035

Job Level: Minimum 5-8 years of Relevant experience.

Location: Singapore

Responsibilities:

      Lead end-to-end delivery of an IT infrastructure upgrade project within a banking environment.

      Act as the key point of contact between client stakeholders, consultants, and third-party vendors.

      Develop and manage project scope, timeline, resources, risks, and issues.

      Drive project governance, reporting, and steering committee meetings.

      Oversee design, testing, deployment, and transition phases to ensure quality delivery.

      Ensure compliance with bank IT standards, project methodologies, and regulatory requirements.

      Support change management and effective stakeholder communication.

Requirements:

      Bachelor's degree in any field.

      Min. 5 years of project management experience within a Bank IT environment.

      Proven experience managing end-to-end infrastructure upgrade projects.

      Strong Waterfall project management experience.

      Solid stakeholder and team management skills.

      Familiarity with banking governance, controls, and documentation standards.

      Consulting experience is an advantage but not mandatory.

      Good communication skills in Japanese are advantageous to liaise with Japanese stakeholders and clients but not mandatory.

Must-have:

      Min. 5 – 8years relevant experience

      Project Management Experience in Bank IT Department

      Waterfall Project Management Experience

      Experience of End-to-End Infrastructure Upgrade Project

His/her mission is to demonstrate to potential clients how company’s standardized technology solutions fit into their business and technological environment and how they can positively impact them. A technical engineering and entrepreneurial mind-set as well as a very strong motivation to seize a challenging opportunity and succeed are necessary to support sales development and be successful in this exciting role.

• Seek out new opportunities and turn them into business, build a strong sales pipeline and achieve the company sales target and forecast
• Develop and execute sales pipeline on all company's IT products portfolio
• Organize sales and marketing campaigns and events
• Present fitting products and services to clients and prepare commercial offers
• Maintain and develop high-level prospect and customer relationships in order to retain existing business and develop new opportunities
• Intelligence gathering on customers and competitors

Skills

• Diploma/Degree holders in Computer Sciences or equivalent
• Minimum 3 years’ experience in direct or indirect sales with proven results in System Integrator (SI) and/or Managed Services business
• A proven successful sales experience with complex IT solutions (datacentre IT technologies and / or Enterprise IT technologies)
• Established existing corporate network with SMB and mid-market enterprises in Singapore will be highly advantageous
• Ability to quickly integrate company procedures, opportunities and constraints both internally and externally
• Excellent communication skills in both technical and non-technical ways with colleagues and clients
• Client orientated and very good inter-personal skills
• Ability to multi-task and to work in a dynamic, fast-changing entrepreneurial environment

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

The IT SSC Lead is accountable for the overall performance, stability, and effectiveness of the IT Shared Services Center (SSC), ensuring consistent service quality, operational efficiency, and adherence to the defined operating model across all service towers and support levels in the SSC. The role provides end‑to‑end leadership of SSC operations, maintaining alignment between service delivery objectives, capacity planning, and day‑to‑day execution. The IT SSC Lead should be aligned with the local Global Business Services (GBS) structure to ensure that the SSC operates under the appropriate structural, financial, and workforce conditions required to meet current and anticipated demand. In addition, the role reviews service performance on an ongoing basis and actively promotes continuous improvement to enhance service quality, operational efficiency, and overall SSC effectiveness.
 

1. Service Delivery & Operational Coordination

a. Oversee day-to-day SSC operations to ensure adherence to procedures and priorities, and

that activities progress as planned.

b. Provide guidance to support leads (L1 and L2) on prioritization and task execution.

c. Coordinate with L2 Leader to prevent cross-tower conflicts and assist on the resolution of

complex incidents or recurring operational issues.

d. Coordinate with L1 Lead to ensure proper triage and progressive uptake of first-level

corrective activities.

e. Ensure ticket escalations are managed consistently across the SSC.

f. Facilitate resolution of cross-tower or cross-level operational dependencies impacting service

delivery.

2. Governance & GBS Alignment

a. Make operational decisions in complex or ambiguous situations affecting IT SSC delivery.

b. Act as the main operational interface between IT SSC, GBS leadership and IT tower

stakeholders.

c. Hold operational reviews with GBS Leader and GBS Division Managers on local topics

impacting SSC delivery (capacity, hiring plans, local constraints).

d. Align medium-term capacity needs with GBS to ensure SSC sustainability.

e. Act as the primary escalation point for major or recurring operational issues impacting service

stability.
3. Service Performance Monitoring & Continuous Improvement a. Support regular performance reviews focusing on service delivery, capacity and operational efficiency. b. Track service performance analyzing SLAs, SLOs and other service stability indicators. c. Identify areas of improvement or optimization opportunities. d. Drive the evolution of the L1 operating model to increase first-level corrective resolution and reduce avoidable load on L2. e. Ensure knowledge Management practices are executed to build internal capability and reduce dependency on higher support levels. f. Identify operational performance trends, recurring issues and deviations which may impact service quality, and trigger corrective actions if needed.

The L2 Leader is responsible for leading and supervising Level 2 (L2) operational activities within the IT Shared Services Center (IT SSC) scope, ensuring that service are delivered effectively, consistently, and in line with defined procedures and priorities. The role provides day‑to‑day operational leadership to L2 teams, coordinating workloads, monitoring performance, and ensuring timely resolution of incidents and service requests assigned to L2. In addition, the L2 Leader contributes to continuous improvement by identifying recurring issues, inefficiencies, or skill gaps within L2 operations. This role is key for maintaining service continuity, balancing operational demand with available capacity, and providing clear guidance to the L2 teams to meet service commitments and performance expectations.