Total 3,251 information security analyst job vacancies in The Philippines

Reachfield Security (Grade “A” agency) specialises in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc.

Security Officer

Salary: up to $3430

Location: Outram/Dover

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1. Works in a school/ office building environment.

2. Good customer service skills; able to communicate with people of all levels.

3. 12hrs-shift (Fixed shift, no need to rotate)

4. PC knowledge required.

5. Job duties include traffic control, issue visitors/ contractor passes, patrolling, protecting clients’ premises and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Office:10 Anson Road, #26-09 International Plaza

(Near Tanjong Pagar MRT Exit C)

Contact Us

Mobile: 8805 2291 Office: 6324 0648

You may fill in the application form online thru below link.

https://rss.armfort.com/direct... 

Do let us know once you submit the application online

Role Overview 

This role supports Security Operations Centre (SOC) activities, including monitoring, investigation, threat hunting, and incident response. The resource operates as a second line of defence, translating alerts into actionable findings and improving detection capability. 

Core Responsibilities 

• Perform L2 triage and investigation of security alerts across SIEM, EDR/XDR, email, identity, network, and cloud platforms 
• Correlate events to identify root cause, scope, and impact of security incidents 
• Investigate phishing, malware, account compromise, and unauthorised access cases 
• Conduct proactive threat hunting using threat intelligence and MITRE ATT&CK 
• Support containment, remediation, and recovery activities 
• Contribute to SOC improvements (playbooks, detection tuning, onboarding of new tools) 

Core Requirements 

• Degree or Diploma in Cybersecurity, IT, or related field 
• At least 3 years of experience in SOC operations or incident response (L2 preferred) 
• Experience with SIEM, EDR/XDR, and cloud or identity security tools 
• Strong understanding of attack chains, MITRE ATT&CK, and threat analysis 
• Demonstrated hands-on experience in incident investigation or threat hunting 
• Ability to operate independently in a SOC environment 

Key Roles and Responsibilities

• To troubleshoot and maintain/service security systems at clients’ premises
  
• Attend to fault calls during/after office hours
  
• Support Maintenance Lead to upkeep Clients’ security system inventory list and maintenance spares
  
• Support Maintenance Lead to liaise with clients, integrated facility management representatives and trade contractors to facilitate work at clients’ premises
  
• Liaise closely with clients, integrated facility management representatives on all service/maintenance related issues to achieve optimal results
  
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act
  
• Perform any other technical tasks as required including new installations, A&A, HOTO, T&C and equipment replacement etc
  

Requirements

• Diploma/Higher Nitec/Nitec in Engineering/IT or relevant working experience in the related field
  
• Hands on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, CCTV systems and Electronic Key Management System
  
• Additional knowledge in hardware configuration, System Networking and integration with third-party systems will be an advantage
  
• Must be a team player, independent and willing to take ownership and pro-active in problem solving
  
• Driving License (Car or Motorbike) – Preferably if candidate possesses its own vehicle
  
• Singapore Citizens are preferred
  
• Work Location is at 3 Shan Road/Clients’ premises
  
• 5 days work week
  
• Require to perform rotational standby duties
  
• Experienced candidates will be considered for Maintenance Engineer
  
• Fresh Graduates keen to seek a career path in security system are welcome to apply as a Maintenance Technician

Job Summary

The basic role of a Security & Safety Officer is to perform general safety duties to protect lives and properties, including preventing and deterring crimes within the premises. This includes creating security and fire awareness among employees and guests.

Job Responsibilities

• Ensure that all security and fire safety duties are performed and maintained following standard regulations.
• Ensure the safety and security of all assets, including its people, guests, employees, and others and their properties.
• Conduct a preliminary investigation and write a report regarding the incident occurring during duty.
• Respond promptly to guests' needs and requests from department or employees for security and fire safety assistance.
• Monitor the CCTV at FCC.
• Be familiar with all the Security and fire life safety emergency procedures for the building.
• Responsible for the FCC and ensuring that no irregularities take place, including CCTV, car park computers, time attendance procedures, fire alarm monitoring panel, lifts supervisory panel, emergency intercom, PA paging system, etc.
• Be vigilant and pay particular attention to suspicious characters loitering, rooms left open when guests are out, and other potential security concerns.
• Ensure that no mischief/vandalism, or disturbances occur on company properties.
• Monitor contractors within the building. Examine their credentials and ensure they have been issued a visitor pass before entering the premises.
• And such other tasks and responsibilities as may reasonably be required for the needs of the business and to fulfil your role.

We are seeking a committed and service-oriented Guest Experience Executive to join our hospitality team. This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort, and satisfaction of hotel guests through proactive engagement, vigilant security monitoring, and professional call handling. This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.

Responsibilities:

1. Guest Experience & Concierge Services

• Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
• Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
• Provide recommendations for local attractions, dining, transportation, and guest services.
• Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
• Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
• Work closely with third-party service providers (e.g. restaurants, transport operators) to enhance guest satisfaction.
• Supervise and support the Concierge/Bell team in their daily tasks and guest interactions.
• Plan duty rosters based on operational needs and manage leave scheduling effectively.

2. Security & Safety

• Conduct routine patrols of hotel premises and report any suspicious activity or safety hazards.
• Enforce safety protocols, conduct bag checks, and assist in managing access control points (e.g. staff entrances, contractor access).
• Respond to emergencies, support the Emergency Response Team (ERT), and provide first aid when needed.
• Assist in managing lift and traffic control during peak hours and special events.
• Support People & Culture team with locker inspections and incident reporting procedures.

3. Call Centre & Guest Communication

• Handle inbound calls, internal communication, and guest requests using hotel systems (e.g., Avaya One-X, DuVoice).
• Manage wake-up calls, do-not-disturb requests, and general phone services professionally.
• Use hotel software platforms (e.g., Infrasys, TableCheck, Bartech) to manage room service orders, minibar status, and restaurant reservations.
• Maintain accurate e-logs of guest communications, complaints, and follow-ups.
• Escalate and resolve guest issues or service recovery cases in a tactful and timely manner.
• Monitor call quality standards (e.g. response time, call abandonment rate) and provide feedback to improve service delivery.

Reachfield Security (Grade “A” agency) specialises in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc.

[OFFICE BUILDING]

Permanent Day Security Officer

Salary: up to $3130 gross a month

Location: Buona Vista

Working hours: 7AM - 7PM

✅ Must have at least 1 year of experience in an office building assignment.

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1. Works in an office building environment.

2. Good customer service skills; able to communicate with people of all levels.

3. 12hrs-shift (Fixed shift, no need to rotate)

4. PC knowledge required.

5. Job duties include traffic control, issue visitors/ contractor passes, patrolling, protecting clients’ premises and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Walk-in for interviews - (Mon to Fri, 9am to 5pm) 

10 Anson Road #26-09

International Plaza, Singapore 079903

(Tanjong Pagar MRT)

For more information, please call the office at 6324 0648 / 8805 2291 (Janet) 

You may fill in the application form online thru below link.

https://rss.armfort.com/direct... 

Do let us know once you submit the application online

About Company:

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description:

- Understand and articulate layered security approaches across endpoint, network, cloud, and application layers

- Explore, evaluate, and recommend existing and emerging security products

- Conduct Proof of Concept (POC) testing and drive productization of validated solutions

- Provide technical consultancy and advisory services to clients on security best practices

- Perform Solution Design or Consultancy for other products which department currently carries (for example: Managed Service for LAN infra), when necessary

- Collaborate with sales teams to identify customer requirements and propose tailored security solutions

- Deliver technical presentations, demonstrations, and workshops to prospects and clients

- Assist in RFP/RFI responses and solution proposals

- Train and enable sales teams with technical knowledge of security offerings

- Develop presales collateral such as solution briefs, architecture diagrams, and competitive positioning

- Stay updated on the latest security trends, threats, and technologies

- Contribute to the development of new service offerings and go-to-market strategies

- Other ad hoc duties as assigned by the Company

Job Requirements:

- Minimum 5 years of experience in a Security Service Provider or equivalent role

- Bachelor’s degree in IT, Engineering, or related field

- Strong exposure to: (1) Microsoft O365 Security (Defender, Purview, etc.), (2) Network Security (SASE, firewalls, intrusion prevention, zero trust frameworks), (3) Cloud Security (AWS, Azure, GCP security controls)

- Proven experience in conducting POCs and transitioning validated solutions into productized offerings

- Excellent communication and presentation skills for both technical and non-technical audiences

- Ability to work cross-functionally with sales, product, and delivery teams

Compensation:

- Work location: Tanjong Pagar

- Working hour: 8:30AM - 5:30PM

- Sales Commission

- Annual Variable Bonus (Dec / Jun)

- Annual Leave and medical leave

- Group Insurance covering hospitalization and surgical with outpatient/dental benefits, personal accident insurance coverage

- Annual Health Screening provided

Reachfield Security (Grade “A” agency) specialises in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc.

Security Officer

Location: Orchard (Mall), Buona Vista( Office Building ), Outram , Dover

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1. Works in a school/ office building environment.

2. Good customer service skills; able to communicate with people of all levels.

3. 12hrs-shift (Fixed shift, no need to rotate)

4. PC knowledge required.

5. Job duties include traffic control, issue visitors/ contractor passes, patrolling, protecting clients’ premises and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Office:10 Anson Road, #26-09 International Plaza

(Near Tanjong Pagar MRT Exit C)

Contact Us

Mobile: 8805 2291 Office: 6324 0648

You may fill in the application form online thru below link.

https://rss.armfort.com/direct... 

Do let us know once you submit the application online

• Permanent role
• Great exposure to a variety of projects in various technologies

About Our Client

We are partnering with a well-established organisation in the IT security industry, headquartered in Singapore with global presence in multiple countries as well.

Job Description

• Maintain and optimise network infrastructure to ensure reliable performance.
• Monitor, troubleshoot, and resolve network-related issues promptly.
• Collaborate with cross-functional teams to implement network enhancements.
• Ensure compliance with security protocols and best practices in network management.
• Provide technical support and guidance to internal stakeholders.
• Stay updated on industry trends and emerging technologies to improve operations.

The Successful Applicant

A successful Network Engineer should have:

• A strong understanding of network systems, protocols, and configurations
• Experience in troubleshooting and maintaining network infrastructure
• Proficiency with networking tools and technologies
• Familiarity with security measures in a technology environment

What's on Offer

• Competitive annual salary ranging including allowance and performance-based bonus
• Supportive work environment in the business services industry.

Michael Page International Pte Ltd | Registration No. 199804751N 

Responsibilities:

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables
• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits
• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management
• Create project specifications, schedules as well as planning and securing of resource requirements
• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects
• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model
• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules
• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree or Diploma in Computer Science or Information Technology or its equivalent
• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project Management of medium to large projects
• PMP certification or its equivalent is an advantage
• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support
• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects
• Possess experience in managing RFP, RFQ and RFI
• Proven experience in strategic planning, risk and change management
• Knowledge of project management software tools and techniques is a must
• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously
• Effective influencing, organizational and problem-solving skills
• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels
• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. R23118506, Goh Li Min

• Expertise in Functional Testing

•  Hands on experience in testing T24 securities (SC), Derivatives (DX) and Structured Products (SY) module.

• Hands on experience in testing B2F (T24 to TAP) flows in these modules.

• Knowledge of TAP business functions and testing, and T24/TAP recon would be an advantage.

• Basic knowledge of asset classes (Equities, Bonds, Funds, Share Options, OTC options) would be a plus.

• Prepare test scenarios and test cases for gaps identified for various B2F flows. Ensure test cases coverage is end to end.

• Provide walkthrough of test artefacts to onsite counterparts for their review and sign-off.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 24 months fixed term contract role.

What will you do?

To manage Business-As-Usual (BAU) support, governance and continuous improvement for Customer Feedback Management System (CFMS) built on Microsoft Dynamics 365. This role ensures the stability, performance, and effective utilisation of CRM to support digital services, including stakeholder engagement and feedback management.

• Oversee day-to-day BAU operations of the CFMS, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Oversee system configuration, release management, and change control for Microsoft Dynamics 365
• Ensure data quality, integrity, and proper usage across the system
• Recommend continuous improvements
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles
• Drive data quality, reporting, and analytics to support policy-making and operational insights

Requirements

• Strong analytical, troubleshooting, and stakeholder management skills is preferred
• Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Role: System Analyst

Job Requisition Number: IS-TBC

Job Level: 6-9 years of relevant experience (L3)

Location: Singapore

Key Responsibilities:

• Manage and analyze business requirement in within Payment and Core bank ( RBK/BWC)  project team to focus in formulating conceptual business requirements into functional requirements through various elicitation techniques for various payment enhancements.
• Successful candidate should have knowledge/experience in performing business analysis for payment/Corebank application management. .
• Manage and analyse business requirement in Core Banking systems focusing on PAYMENTs(SWIFT, Paynow, Duitnow, promptpay, etc)  and translate BRD into solution design.
• Work closely with Application lead/Vendors provide estimation man days and Functional Specification.
• With knowledge in AS400 and SIBS applications to design and implement our Customer Demographics System, analyzing customer data to inform business decisions.
• The ideal candidate will have experience with data analysis, system integration, and software development on the AS400 platform, with knowledge of SIBS
• applications.
• The System Analyst will work closely with cross-functional teams to develop and maintain a robust system that drives business growth through data-driven insights, leveraging their technical expertise in AS400 and SIBS
• Conduct Functional Specification and Traceability review with business and test team

Key Requirements:

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

·        Have background knowledge of Banking Technology(Deposit, Loans, Payment, Wealth) of Core banking.

·       Able to learn new product domain knowledge.

·       5-7 years of relevant experience in Customer Demographics/Wealth Management. Silverlake Banking system knowledge is an added advantage.

·       Good analytical skills and agile in handling multiple streams of demands from business.

·       Experience in dealing with different teams with diverse backgrounds/units.

·       Knowledge of waterfall and agile development management model, challenge the normal.

·       Team player and able to work independently with minimum supervision.

·       Excellent verbal , written and presentation skills.

Technical Skills:

·       Preferable RPG/Cobol experience

·       Red Hat Linux, Shell Script, Java

·       Key Skills: ASP. Net MVC using C#, Web API, Entity Framework, ELSA Framework, IBM MQ, Connect: Direct technologies

Please forward your resume in MS word format to Careers@infogainglobal.com

Job Overview

We are seeking a Business Analyst to support operationa lsystems and business processes within a large-scale resort servicesenvironment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across resort services applications and operational platforms.

The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery.

Key Responsibilities

Business Analysis & Requirement Gathering

• Engage stakeholders to gather, analyze, and document business and operational requirements
• Translate business needs into functional specifications and process workflows
• Conduct impact analysis for system enhancements and operational changes
• Facilitate discussions between business users and technical teams

Resort Services Systems Support

• Support resort services operational systems and related business applications
• Analyze and troubleshoot system and operational issues
• Support operational workflows related to guest services, bookings, service requests, scheduling, or related resort operations
• Ensure operational processes and system configurations align with business requirements

System Enhancement & Delivery

• Coordinate and support system enhancement and process improvement initiatives
• Work closely with technical teams on issue resolution and solution implementation
• Support testing, deployment, and post-implementation stabilization activities
• Participate in defect analysis, root cause investigation, and operational issue resolution

Testing & Documentation

• Prepare business requirement documents, process flows, and functional specifications
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain documentation for operational procedures, issues, and system changes
• Support user training and knowledge transfer activities where required

Stakeholder Management

• Coordinate with operations users, vendors, and IT stakeholders
• Provide regular updates on project progress, operational issues, and risks
• Support continuous improvement initiatives across resort services operations

Requirements

Experience

• Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments
• Experience supporting operational workflows and enterprise applications
• Exposure to system enhancement, UAT, or production support activities preferred

Functional & Technical Skills

• Good understanding of operational support processes and incident management
• Experience supporting enterprise or operational systems
• Exposure to system integration, reporting, and process improvement initiatives
• Familiarity with troubleshooting application and operational issues

Core Competencies

• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments

Good to Have

• Experience in hospitality, resort operations, guest services, or entertainment environments
• Exposure to booking, service management, or guest operations systems
• Familiarity with Agile or Waterfall delivery methodologies

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability