Total 4,091 Others information security analyst job vacancies in The Philippines

• Develop and maintain enterprise reporting solutions and business intelligence dashboards for insurance operations. 

• Analyze insurance data across policy, claims, underwriting, customer, finance, actuarial, and regulatory domains. 

• Design and deliver interactive dashboards, reports, and analytics solutions using Power BI, Microsoft Fabric, Qlik Sense/QlikView, and Tableau. 

• Work with business stakeholders to understand requirements and translate them into data-driven insights. 

• Develop KPI dashboards covering premium growth, loss ratio, claims performance, underwriting profitability, customer analytics, and operational metrics. 

• Build and optimize data models, reporting layers, and self-service analytics capabilities. 

• Work with Microsoft Fabric components including Lakehouse, Data Warehouse, One Lake, Dataflows Gen2, Semantic Models, Notebooks, and Pipelines. 

• Support data integration, data warehousing, ETL/ELT processes, data quality, reconciliation, and governance initiatives. 

• Collaborate with underwriting, claims, actuarial, finance, risk, compliance, and technology teams. 

• Minimum 3 years of experience in Data Analytics, Business Intelligence, or Reporting. 

• Hands-on experience in to BFSI domain  

• Strong experience with Power BI, Microsoft Fabric, Qlik Sense/QlikView, and Tableau. 

•  Strong SQL development skills with experience in query optimization. 

• Good understanding of Data Warehousing, Data Modeling, ETL/ELT, and Data Governance concepts. 

• Experience with Azure Data Services and cloud analytics platforms. 

• Knowledge of KPIs such as GWP, NWP, Loss Ratio, Combined Ratio, Claims Leakage, Claims Turnaround Time, and Customer Retention Metrics. 

• Experience with Python, Spark, Databricks, or Machine Learning will be an added advantage. 

• Relevant certifications in Power BI, Microsoft Fabric, Azure Data Engineering, Tableau, Qlik, or Insurance domain are preferred. 

. 

• 12 Month Contract with Global MNC
• Prestigious KYC / SOW Remediation Program
• Immediate Start can be Available and Preferred
• Source of Wealth investigation experience within a Banking environment is required.
• Salary to $7,000 per Month

Work you’ll do

Conduct client due diligence during onboarding and periodic reviews, ensuring compliance with AML/KYC obligations.

Validate and verify KYC information through comprehensive research and cross referencing internal and external databases.

Identify and escalate cases involving politically exposed persons and customers with medium to high AML risk.

Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.

Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.

Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.

Document the rationale for escalating or dismissing sanctions and transaction alerts, stay updated on AML regulations, and co-lead a team ensuring quality and efficiency.

Requirements

Undergraduate degree in a relevant field (e.g., accounting, law) and a professional certification is a plus.

5+ years of experience in KYC, SOW, AML, forensic accounting, fraud investigation, or related fields, ideally within consulting, financial, accounting, or legal institutions.

Basic understanding of KYC / AML regulations and money laundering schemes.

Experience providing financial crime consulting to various banking sectors and skills in analyzing, drafting, and presenting reports.

Strong team player with good communication, analytical, and report-writing skills, and a commitment to professional excellence

About the Role

We are seeking an experienced Business Analyst Lead to support strategic initiatives within Corporate & Investment Banking (CIB). The successful candidate will possess deep domain expertise across Transaction Banking, Trade Finance, Lending, Markets, and Financial Markets products, with the ability to drive business and operational transformation initiatives across the end-to-end product lifecycle.

This role requires a highly independent and self-driven individual who can engage stakeholders across front, middle, and back-office functions, identify root causes of business issues, and drive the implementation of operational frameworks and process improvements.

Key Responsibilities

• Lead business analysis activities across Corporate & Investment Banking initiatives.
• Engage stakeholders across Front Office, Middle Office, Operations, Risk, Compliance, Finance, and Technology teams to gather, analyse, and document business requirements.
• Develop a comprehensive understanding of end-to-end CIB product lifecycles, from client onboarding and prospecting through trade execution, settlement, servicing, billing, and reporting.
• Analyse complex business problems, identify root causes, and propose practical solutions to improve operational effectiveness.
• Drive business process improvements, governance frameworks, operating models, and control enhancements.
• Facilitate workshops, stakeholder discussions, and requirement gathering sessions across multiple business functions.
• Produce high-quality business requirements documents, process maps, gap analyses, impact assessments, and functional specifications.
• Support change management activities and ensure successful implementation of business initiatives.
• Collaborate with cross-functional teams to ensure alignment between business objectives and delivery outcomes.
• Act as a trusted advisor to senior stakeholders on CIB business processes and operational best practices.

Required Skills & Experience

• Bachelor's Degree in Business, Finance, Banking, Economics, Information Systems, or a related discipline.
• Minimum 15 years of Business Analysis experience within Corporate & Investment Banking.
• Strong domain expertise across:Transaction BankingTrade FinanceLendingMarkets / Financial MarketsCash ManagementCorporate Banking Operations
• Proven experience working across front-to-back office functions.
• Strong understanding of the complete CIB product lifecycle, including:Client onboarding and prospectingProduct setupTrade executionOperations processingSettlement and servicingBilling and revenue management
• Experience working with CIB platforms and processes, including Client Due Diligence (CDD), KYC, onboarding, and related operational workflows.
• Demonstrated ability to independently investigate issues, identify root causes, and drive resolution.
• Strong stakeholder management and communication skills with experience engaging senior business stakeholders.
• Experience leading operational transformation, process improvement, governance, and framework implementation initiatives.
• Ability to work independently with minimal supervision in a fast-paced banking environment.

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• Long-only fund
• Excellent team culture, strong focus on learning and development

About Our Client

Our client is an independent investment manager, managing institutional sized assets. They have been active in the global markets for over sixteen years, operating with a lean yet highly professional team that is investing in public equities, currency markets, derivatives, hedge funds and private investments. Using prime technology, the company is highly efficient and positions itself among the best private asset managers.

Owing to an international relocation and departure in the Asia team, they are looking to hire an Equity Research Analyst, Public Markets.

Job Description

This role analyses, monitors, and reports on the current positions in global markets. In addition, this role will help with the selection of new opportunities. In coordination with the Head of Markets - Asia and Head of Asia (CIO), the successful candidate will run and monitor investment portfolios.

Responsibilities:

• Lead systematic research and analysis of public markets and industry trends, primarily in Asia ex-Japan
• Conduct due diligence on portfolio companies or candidates, and support idea generation through constant interactions with companies and their stakeholders
• Update on business trends, competition and new regulatory policy impacting the covered geography / sector
• Contribute to discussions of sectors and companies covered by other team members, and promote an open and honest culture of challenging and being challenged
• Prepare presentations and memos to the investment committee in relation to potential and existing investments, and macro / capital markets themes
• Assist in preparing reports, ad hoc / strategic reviews other such related tasks
• Assist in portfolio management duties including monitoring, reporting, and evaluating performance of executed transactions
• Network with advisors in the region and sell-side analysts
• Become a subject matter specialist in China macro over time

The Successful Applicant

A successful IO (China) should have:

• Excellent academic qualifications with at least eight years in equity research and at least five of those in a top buy-side firm
• CFA would be preferred though not a must
• Experience in covering Hong Kong and China equities, including A shares is a must
• Proficiency in business mandarin is an absolute must, as the role requires attending corporate meetings with Hong Kong and China listed entities, regular interactions with stakeholders including sell side and independent research providers and reviewing annual reports and other relevant documents.
• Expertise in equity research across internet, consumer or financials would be ideal though not a must
• Ability to build, update, and maintain complex financial models representing the current and future financial state of the companies being analysed
• Detail oriented, possess strong analytical and quantitative skillset
• Proficient with advanced computer software such as spreadsheets and database programs
• Besides being a good team-player, candidates should also demonstrate maturity, integrity and possess the ability to interact and network with investors
• Openness to frequent travel across Europe & Asia

What's on Offer

Our client, a leading private investment manager, is looking to hire this role in Singapore. The firm has an excellent culture and a highly autonomous work environment, so we need someone who is highly independent. Candidates who have been in buy-side research roles for five ore more years and are looking for a more autonomous setup and the opportunity to move into money management roles in the next two to three years, will find this an excellent fit.

Michael Page International Pte Ltd | Registration No. 199804751N 

Location: Singapore

Type: Full-time

Department: Financial Markets

Job Summary

The Outreach team will partner with Global Corporate & Investment Banking (GCIB) frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh, i.e. periodic review requirements. The team will be required to develop client connections per direction from the frontline, reach out and engage clients for required refresh AML CDD documentation and act as a coordination point for resolving issues/challenges with respect to client-specific refresh documentation requirements. The candidate in this role will be responsible for the execution of their business objectives and ensure adherence to metrics.

The Client Outreach Specialist (“COS”) team will serve as a support member for the client relationship team, partnering in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. COS will be required to partner with the Treasury product sales and other GCIB or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in the refresh. Act as a primary point of coordination between Banking/Markets and AML Refresh teams supporting the refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high-risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. Reviewing the accuracy of documentation, screening, and obtaining approvals from Compliance and Business are some of the high-level activities involved in the process.

 

Responsibilities

• Support GCIB to complete annual refresh for its English Speaking clients

• Executes with client perspective while balancing risk to the firm

• Supports building out of a culture of teamwork and collaboration focused on goals delivery

• Adhere to metrics

• Master CDD requirements applicable to the banking clients and is able to guide clients in complying with them

• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weaknesses/gaps

• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

• Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities

• Assist in tracking both the Annual refresh population and all other KYC-related populations in partnership with the coverage team

Eligibility Requirements

• 3+ years of experience in financial services preferably with banks

• Previous experience in client-facing roles and must demonstrate a strong client focus

• Knowledge of AML CDD policy and standards, industry practices in AML CDD

• Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership

• The ability to find ways of solving or pre-empting problems

• Understands and respects cultural differences

• Bachelor’s degree desired

• AML CDD knowledge for legal entities in global jurisdictions

Job Duties:

• Analyze internal and external data to identify trends, assess performance, and support business strategy;
• Translate data insights into clear, actionable recommendations that support execution across product, marketing, and operations;
• Build and maintain dashboards, business reports, and performance metrics to monitor KPIs and key initiatives;
• Design, develop and maintain reporting frameworks, defining reporting cadences and delivering executive-level reports to senior leadership;
• Collaborate with cross-functional teams to define data requirements and support business planning;
• Ensure data integrity and accuracy across all reporting outputs by developing validation processes and partnering with data source/system owners;
• Develop data-driven reports and presentations to communicate key findings and strategic recommendations to senior management and non-technical stakeholders;
• • Provide ad hoc insights and data support for strategic and operational projects;
  

Required Skills and Qualifications

• 7-8 years of professional experience as a Business Analyst or a similar role.
• Demonstrated exposure to or strong interest in corporate real estate, facilities management, or construction.
• Minimum Bachelor’s degree in Business, Project Management, Data Science, Statistics, or a related field.
• Expert proficiency with Business Intelligence (BI) platforms (e.g., Tableau, Cognos) for creating insightful dashboards and automated reports.
• Understanding of construction project lifecycles, facilities maintenance processes, corporate real estate and relevant industry best practices is a significant plus.
  

Interested applicants please send your resume in MS Words format to Joanna.Tan@ambition.com.sg and attn it to Tan Joanna (R1104661).
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only

Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.

Key Responsibilities:

• Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
• Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
• Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
• Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
• Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
• Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
• Any other ad-hoc duties as assigned by supervisors

Contribute to infra-level activities such as:

• JBoss / WebSphere patching and upgrades
• Oracle DB patching and upgrades
• OS upgrades and maintenance
• Platform migrations (e.g., VPC → VIC, VPC → OCP)
• Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
• Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
• Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
• Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
• Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
• Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
• Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
• Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
• Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
• Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
• Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
• Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
• Any other ad-hoc duties as assigned by supervisors

Requirement:

• Around 8+ years of experience and above
• Bachelor’s degree in engineering / computer science / information technology or related field.

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd

Compliance & Operations Analyst — AML / KYC / Regulatory Support

Job PurposeProvide compliance, regulatory and operational support across client/investor onboarding, AML/KYC reviews, regulatory reporting and service‑provider coordination to ensure robust compliance controls and efficient fund operations.

Key Responsibilities : Compliance / AML / KYC / Regulatory Support

• Support client and investor onboarding reviews: collect, review and validate KYC documentation, perform accredited investor checks, and assess source of wealth / source of funds.
• Conduct screening (PEP/sanctions) and follow up on screening alerts and remediation actions.
• Coordinate with external compliance consultants, fund administrators and other third parties on AML/KYC and regulatory matters.
• Maintain compliance registers, onboarding logs, outsourcing registers, periodic review trackers and related documentation.
• Assist in preparation and follow‑up for compliance meetings, internal reviews, audits and regulatory requests.
• Support preparation and responses for MAS surveys and other regulatory/reporting matters; coordinate information gathering and follow‑up with management or external advisers.
• Coordinate updates to policies, procedures, compliance manuals and internal control documents.
• Support review and periodic due diligence of service‑provider arrangements and outsourcing documentation.

Reporting / Operations / Administration

• Support onboarding of banks, brokers, custodians, RMs and external counterparties including account openings, maintenance, authorised signatory updates, trading authorities, LPOAs and SFTP/data‑feed access.
• Act as point of contact between fund administrators and investors for new subscriptions into sub‑funds.
• Assist investor onboarding through administrator processes: coordinate subscription documentation, KYC materials and follow‑up queries.
• Coordinate with investors, administrators and internal stakeholders to ensure subscription and account onboarding tasks are completed timely.
• Liaise with technology vendors and reporting platforms on reporting access, SFTP setup, data feeds and data consolidation.
• Serve as central coordinator among management, clients, administrators, banks, brokers, custodians, auditors, compliance consultants and other service providers.

Required Qualifications & Experience

• Degree in law, finance, business, risk/compliance or related field (or equivalent experience).
• 3+ years’ experience in AML/KYC, compliance, regulatory reporting or fund operations.
• Practical experience with investor KYC, source of funds/wealth assessments, screening tools and regulatory filings (preferably Singapore/MAS experience).

Skills & Competencies

Strong understanding of AML/KYC frameworks, sanctions/PEP screening and regulatory requirements.
High attention to detail and strong documentation skills.
Good stakeholder management and client-facing communication.
Ability to manage multiple tasks, prioritise and follow through.
Proficient in MS Office; familiarity with screening/KYC tools, fund admin systems and SFTP/data feeds advantageous.
Discretion handling confidential information and sound judgement in escalation.
When you apply, youvoluntarily consent to the disclosure, collection and use of your personal datafor employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)
Confidentiality is assured,and only shortlisted candidates will be notified for interviews.
For perm roles.
Tech Aalto Pte Ltd | 24S2130 EA | Pushpanjli Kir | R1657306.

Location: Pasir Panjang

Working Hours: 8.30am to 5pm (Mon - Thurs), 8.30am to 4pm (Fri)

A. Cost Allocation & AP Coordination

• Ensure accurate cost coding for all crew salary components and related expenses.

• Coordinate with Finance (Accounts Payable) to ensure timely and accurate invoice posting.

• Clarify discrepancies between Crewing records and AP postings.

• Maintain accurate documentation for audit purposes and month-end closing.

B. Data Preparation& Cost Analysis

• Perform monthly actual vs budget variance analysis for crew-related costs across vessels.

• Identify cost overruns, abnormal trends and pro-actively flag issues to Fleet Crewing Manager.

• Assist in preparation of crew forecasts and budgets.

• Assist in preparing vessel summary reports for management review.

C. Payroll Processing(backup role)

• Assist the Payroll Officer in generating monthly crew payroll across assigned vessels.

• Verify crew home allotment instructions and payment requests.

• Check reimbursement claims and prepare submissions for processing.

• Ensure all payroll entries comply with SEA contract terms and are correctly entered into CFM.

D. Administrative & Support Responsibilities

• Maintain updated crew payroll files, allotment records and supporting documents.

• Work closely with Crewing Officers, manning agents, and Finance departments for required information.

• Participate in process improvements related to payroll and documentation workflows.

•Perform any additional duties assigned by the Fleet Crewing Manager.

Requirements

• Minimum Diploma or equivalent
• Experience in handling data analyst for department (micro level)
  

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Our client is a well-established international life insurer with over 125 years of presence in Singapore, operating as part of a globally recognised financial services group headquartered in North America. They offer a comprehensive suite of life insurance, health, retirement, and wealth management solutions serving individual, group, and high-net-worth client segments across Singapore.

The organisation is currently in an active phase of operational transformation, having recently invested in building a dedicated AI and automation capability to modernise its underwriting, policy servicing, and back-office operations. This creates a strong environment for SMEs who are keen to contribute to meaningful process re-engineering and system improvement initiatives rather than purely steady-state operations work.

Regulated by MAS, the business maintains a strong compliance and governance culture, and places significant emphasis on service excellence and continuous improvement across all operational functions.

New Business (Insurance Operations Business Analyst)

You will serve as the functional SME for New Business operations, supporting process re-engineering, system enhancements, and change management initiatives to drive operational efficiency across the end-to-end policy onboarding lifecycle.

• Serve as the operational SME for new business workflows spanning e-submission, underwriting support, document verification, risk assessment, and policy issuance across individual and group life products
• Map and design customer journeys across new business platforms and back-end systems; identify process gaps and recommend system enhancements to improve straight-through processing (STP) rates and issuance turnaround
• Gather and validate business requirements from distribution, underwriting, compliance, and IT teams; contribute to BRD sign-off, UAT planning and execution, and post-implementation review
• Support product development initiatives by defining system and process requirements for new product launches, performing impact analysis on existing workflows, and ensuring readiness for production rollout
• Ensure all process and system changes comply with regulatory requirements and internal risk controls; support internal and external audit activities
• Provide training and operational guidance to staff and distribution partners on new business rules, process changes, and system updates

Requirements:

• Minimum 5 years of insurance operations experience with hands-on knowledge of new business and policy issuance processes
• Familiarity with core policy administration systems; strong documentation and stakeholder engagement skills
• Able to onboard in July 2026

Singaporean only

Role Overview

We are looking for a Business Analyst with Scrum Master responsibilities to support large, complex, and high-pressure government IT systems.

This role is primarily responsible for business analysis, requirements governance, stakeholder management, and end-to-end solution alignment (80%), while also performing Scrum Master duties (20%) to ensure structured Agile execution and delivery discipline.

The successful candidate must be able to operate effectively within strict governance, audit, and compliance environments while driving clarity across business, technical, and vendor teams. This is not a passive documentation role, the candidate must be decisive, structured, and delivery-focused.

Key Responsibilities

1. Business Analysis & Requirements Leadership (Primary – 80%)

Requirements Elicitation & Management

Lead requirement gathering sessions with business users, government officers, and vendors.

Translate business needs into clear functional and non-functional requirements.

Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).

Ensure requirements traceability from business needs to implementation and testing.

Manage requirement changes within governance and change control processes.

Stakeholder Management

Engage senior and demanding stakeholders confidently and professionally.

Facilitate requirement workshops and resolve conflicting priorities.

Act as the bridge between business users, technical teams, system integrators, and project management.

Ensure business alignment before development starts to reduce rework and ambiguity.

Solution & Delivery Alignment

Work closely with architects, developers, and integration teams to validate feasibility.

Review design proposals to ensure alignment with approved requirements.

Support SIT/UAT planning, test case validation, and defect triaging.

Ensure operational readiness and cutover documentation are aligned with business expectations.

Governance & Documentation

Ensure compliance with Singapore Government SDLC, audit, and reporting standards.

Maintain structured documentation repository and requirement baselines.

Support audit queries, project reporting, and governance checkpoints.

2. Scrum Master & Agile Facilitation (Secondary – 20%)

Agile Execution

Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).

Ensure backlog readiness and clarity before sprint commitment.

Promote estimation discipline and sprint predictability.

Impediment & Delivery Support

Identify delivery blockers and work with stakeholders to resolve them.

Monitor sprint progress and highlight risks early.

Support integration milestones, SIT/UAT readiness, and release planning.

Continuous Improvement

Identify inefficiencies in delivery and recommend practical improvements.

Promote accountability and structured Agile practices aligned with governance requirements.

Mandatory Experience & Skills

Core Requirements (Strict)

Minimum 5–8 years of overall IT delivery experience

Minimum 3+ years of Business Analyst experience in large-scale IT systems

Minimum 2 years exposure to Agile / Scrum environments

Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)

Proven experience handling complex system integrations and multi-vendor environments

Demonstrated ability to operate under tight timelines and delivery pressure

Strong analytical, documentation, and stakeholder engagement skills

Must-Have Experience

Experience in Singapore Government / Public Sector IT projects

Experience in mission-critical or 24/7 systems

Experience working with system integrators and multiple vendors

Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)

Experience supporting SIT/UAT and production rollout activities

Work Environment & Expectations

Able to manage demanding stakeholders and strong personalities professionally

Comfortable operating within structured governance and audit-heavy environments

Willing to work overtime (including after-hours or weekends) when project demands require

Able to adapt quickly to scope changes and shifting priorities

Resilient, structured, and delivery-focused mindset

Certifications (Strong Advantage)

CBAP, CCBA, or equivalent Business Analysis certifications

Certified ScrumMaster (CSM) or PSM

SAFe or Agile-related certifications are advantageous

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Note: Successful candidates need to be comfortable with working on weekends and shifts as and when required

Responsibilities:

• Provide support and maintenance for insurance-related applications on the AS400 platform.
• AS400 Application Support
• Able to provide maintenance support
• Any other ad-hoc duties as assigned by supervisors

Requirements:

• Strong analytical and problem-solving skills
• Hands-on experience with AS400/IBM i
• Knowledge of Smart400
• Experience with PolisyAsia/Polisy400
• BusinessObjects (BO) development experience

Good to Have:

• Experience in Web Services/REST API development
• Exposure to Smart Upgrade
• Understanding of General Insurance business processes
• Willingness to work onsite and coordinate with business stakeholders
• Relevant experience in AS400 application support and insurance domain preferred.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

• IT Business Analyst
• Business Requirements Gathering & Process Analysis
• Stakeholder Management & Solution Delivery
• User Stories, UAT & Digital Application Projects
• Government project

Job Scope:

• Gather, analyse, and document business requirements from stakeholders

• Facilitate workshops, meetings, and discussions to understand business needs and objectives

• Analyse current business processes and identify opportunities for improvement and optimisation

• Prepare business requirement documents (BRD), user stories, process flows, use cases, and functional specifications

• Work closely with developers, testers, project managers, and business users throughout project implementation

• Support solution design, system testing, User Acceptance Testing (UAT), and implementation activities

• Track issues, risks, dependencies, and change requests to ensure smooth project delivery

• Generate reports, dashboards, and analysis to support business decisions

• Ensure project deliverables align with business objectives, timelines, and compliance requirements

• Any other ad-hoc duties as assigned

Requirements:

• Degree/Diploma in Business, Information Technology, Computer Science, or related discipline

• Minimum 3 years of experience as a Business Analyst or in a similar role

• Experience in requirements gathering, process mapping, and documenting user stories/use cases for transactional or customer-facing systems

• Strong communication and stakeholder management skills with the ability to collaborate across business and technical teams

• Strong analytical, problem-solving, and documentation skills

• Ability to work independently and manage multiple priorities effectively

• Exposure to Agile methodologies (Scrum/Kanban) and tools such as Jira, Confluence, and ServiceNow is preferred

• Familiarity with mobile application projects, UX/UI collaboration, and customer journey design for digital platforms is advantageous

Other Information:

• Location: CBD

• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button or email your resume to search70@searchindex.com.sg for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076