Total 80 Manager information analyst job vacancies in The Philippines

Job Responsibilities

IT Project Coordination & Departmental Support

• Assist the IT Manager with daily administrative tasks such as documentation, data compilation, and workflow follow-up.
• Participate in full-cycle management of IT-related projects, including planning, execution, delivery, and continuous optimization.

Core System Planning & Implementation

• Actively participate in the planning, development, and optimization of core enterprise information systems such as ERP, financial integration, and smart construction platforms
• Ensure alignment between system design and the company’s strategic goals and business requirements

Business Requirement Analysis & System Delivery

• Lead business requirement research by collaborating closely with various departments
• Translate business needs into technical implementation plans and guide the development team to ensure successful delivery

Support for Innovative Business Initiatives

• Support the integration of digital solutions into innovative business models, such as supply chain finance and finance-business integration

AI Technology Research & Application

• Promote the use of AI technologies in enterprise digitalization, such as intelligent document recognition, process automation, smart analytics, and decision support systems
• Stay updated on AI trends and evaluate their application in real business scenarios

System Integration & Operations Management

• Responsible for interface development, system integration, and technical documentation
• Establish and maintain standardized development and operations processes to ensure stable system performance and continuous improvement

Process Optimization & Data Analysis

• Assist in business process review and optimization
• Conduct data analysis to support decision-making and enhance operational efficiency through digital transformation
• Explore and define feasible technical routes to accelerate business innovation

Job Requirements

• Bachelor’s degree or above in Information Technology, Engineering, Management Information Systems, or related disciplines.
• At least 8 years of relevant experience in enterprise IT projects, digital transformation, systems implementation, or PMO/project delivery roles.
• Experience in participating in or managing enterprise-level system implementation projects, such as ERP, OA/workflow systems, HR systems, finance-related systems, or smart construction platforms.
• Good understanding of business requirement analysis, project coordination, testing, implementation, user training, and post-go-live support.
• Familiarity with enterprise system architecture, data integration, interfaces, and technical/functional documentation.
• Experience in working with vendors, consultants, or cross-functional stakeholders to support system delivery and optimisation.
• Experience in data governance, master data management, testing management, or system rollout/implementation will be an advantage.
• Exposure to digital transformation projects in construction, engineering, real estate, manufacturing, or related industries will be preferred.
• Familiarity with mainstream enterprise platforms such as SAP, Yonyou, Seeyon, or similar systems will be an advantage.
• Ability to prepare reports and project documentation in English and Chinese to support coordination with China headquarters and review of relevant Chinese-language business/system materials.

About Air Liquide Industrial Services Private Limited

As a world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 59 countries with approximately 65,000 employees and serves more than 4.3 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Summary:

Market Analyst, Intelligence & Digital Growth Manager is a pivotal role responsible for driving business expansion across the region. This role bridges the gap between deep market analytics and actionable digital and non-digital marketing strategies focusing on leveraging competitive intelligence, macroeconomic indicators, and AI tools to develop and execute effective market campaigns, generate quality leads, and establish a dominant brand presence in the industrial gases market.

Responsibilities:

Market Intelligence & Strategic Planning

• Analyze market trends, macroeconomic indicators, market forecast and internal sales performance to support sales variance review, CPR market-related updates, market roadmap update, on-demand commercial strategies, market study, basin densification requests.
• Maintain and drive the utilization of a competitive intelligence Business Intelligence (BI) platform to track industry forces, competitor activities, and substitute products.
• Prepare EAP market intel reports and the Annual Market Share Survey for distribution to stakeholders at the Group, Cluster, and Local levels.

Lead Generation & Demand Capture

• Deploy and manage an EAP standardized process for lead generation.
• Keep in close contact with other cluster counterparts to exchange ways to continuously improve existing lead generation methods with effective use of AI generative tool.
• Conduct routine lead generation activities to capture new investments announcement and communicate to local entities timely.
• Lead and manage leads generation campaigns and request from local teams and partner with respective market managers for final delivery. 
• Evaluate and manage 3rd party data providers and creative agencies to ensure high-quality lead pipelines and marketing collateral.

Digital Marketing & Brand Management

• Develop and implement a comprehensive digital marketing strategy across the customer buying lifecycle (awareness, interest, evaluation, conversion, loyalty).
• Oversee digital content creation via 3rd party support and lead user acquisition campaigns to boost brand awareness and engagement.
• Plan and execute digital marketing efforts across paid and owned channels, maximizing ROI through SEO, SEM, EDMs, and AEO (Answer Engine Optimization).

Performance Management & Innovation

• Establish performance metrics to track campaign success rates, operational efficiency, and overall market share growth.
• Lead the use of AI tools and Answering Engine Optimization (AEO) methodologies to improve work efficiency in market intelligence gathering and lead generation workflows. 

Requirements:

• Bachelor’s degree in Business, Economics, or Data Science, ideally supplemented by professional certifications in competitive intelligence or data analysis.
• At least 5 years of experience in competitive intelligence or market research, with a specific track record of developing effective product marketing strategies.
• Demonstrated experience in team management and cross-functional leadership, bolstered by a background in Sales or Marketing to drive organizational alignment.
• Possesses an in-depth understanding of the relevant marketplace with the technical ability to analyze complex data sets and accurately predict emerging market trends.
• Combines innovative problem-solving skills with strong interpersonal abilities to manage customer relationships and communicate insights effectively to stakeholders.

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**

Analyst Manager

What We’re Looking For:

Are you ready to take on a dynamic leadership role as an Analyst Manager at Meltwater? We’re looking for a visionary leader to drive insights and analytics, leveraging your expertise to deliver recommendations that power client success. In this role, you will be at the intersection of media intelligence, consumer/audience insights, data-driven insights, and cross-functional collaboration, shaping the future of Meltwater’s offerings in the region.

Meltwater is more than just a job—it’s a career-defining journey. Join a team that thrives on innovation, personal development, and inclusive leadership. Work alongside experienced professionals and resilient leaders who are committed to helping you grow in both your career and as an individual.

By partnering with us, you’ll be part of a diverse, globally minded community that values your contributions and empowers you to excel.

What You’ll Do:

Your responsibilities will lay on three main Areas 

People Management

• Lead the Insights Team: Manage a team of analysts and project managers, guiding them to deliver high-quality insights and client outputs.

• Develop & Mentor Talent: Support the growth and development of your team through regular feedback, coaching, and creating opportunities to build core skills in media analysis and insights.

• Coach & Train: Identify development areas across your team and contribute to training initiatives, strengthening capabilities in consumer, audience, and market insights.
  
  

Operations & Delivery Excellence

• Deliver Operational Excellence: Oversee day-to-day delivery across your portfolio, ensuring efficient workflows and consistent, high-quality outputs.

• Drive Execution of Insights Work: Manage the production of curated newsletters, bespoke reports, and other professional services deliverables, ensuring accuracy, timeliness, and relevance.

• Collaborate Across Teams: Partner with Sales, Client Success, and regional stakeholders to support client needs and ensure alignment on deliverables and priorities.

• Ensure Quality Control: Maintain strong quality standards across all outputs, implementing checks and processes to ensure consistency and accuracy.

• Manage Team Workload: Utilize internal tools to effectively allocate resources, monitor workload, and ensure balanced team capacity.
  
  

Client Delivery & Portfolio Management

• Manage Client Portfolio: Oversee delivery for your client portfolio, ensuring high-quality, insight-led outputs that support client objectives and retention.

• Understand Client Needs: Translate client requirements and business challenges into structured deliverables and actionable insights.

• Support Client Engagement: Partner with senior stakeholders on client interactions, contributing to insight generation and storytelling.

• Share Insights & Best Practices: Facilitate knowledge sharing across teams, including use cases, client learnings, and industry trends.

• Build Market Expertise: Develop a strong understanding of media, consumer, and audience trends to support insight-driven work.

This role is not a quota-carrying sales position. Commercial responsibilities are centered on portfolio health, client retention, and insight-led growth in close partnership with Meltwater’s Sales organization.

What You’ll Bring:

• Bachelor’s degree or higher in a related field (e.g., Marketing, Business, Social Sciences, Communications, Data Analytics).

• 8–10 years of experience across consumer insights, audience research, analytics, or strategy roles, with at least 5 years leading teams. Experience on the agency side (e.g., Ipsos, Kantar) or client side in brand/consumer insights is highly valued.

• Proven leadership abilities with experience managing and mentoring teams of data analysts or strategists in a client-focused environment.

• Deep understanding of the Southeast Asian market, with a strong grasp of digital trends, media, and consumer behavior in the region.

• Advanced analytical skills, including expertise in data analysis, visualization, and reporting tools. Familiarity with Meltwater’s platform is a plus.

• Client-facing experience, with the ability to translate complex data into actionable, strategic insights for both internal and external stakeholders.

• Stakeholder Management: proven record of being able to: assert your ideas and proposals to internal and external stakeholders, ensure coordination of full life cycle projects are delivered within scope and meet client needs, mitigate conflicts for internal and external stakeholders 

• Excellent communication skills, both written and verbal, with the ability to communicate complex insights clearly and effectively to senior leadership and clients.

• Strong project management skills, with the ability to manage multiple initiatives simultaneously while meeting deadlines and maintaining a high level of quality.

• A proactive mindset, with a commitment to driving results and continuously improving processes and outcomes.

• Language skills: Proficiency in English is required. Additional Southeast Asian languages are a plus, but not required.

• Willingness to work in a hybrid model, with flexibility to work remotely and in the office 3 days a week (if applicable based on the location).

• Eligibility to work in the country of hire.

What We Offer:

• Enjoy flexible paid time off for enhanced work-life balance.

• Comprehensive health insurance tailored for you, complete with an annual health check.

• Special discount on selected restaurants/shops through our food delivery partner.

• Employee assistance programs covering mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.

• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

• Energetic work environment with a hybrid work style, providing the balance you need.

• Benefit from our family leave program, which grows with your tenure at Meltwater.

• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: 60 Anson Road

When You'll Join:  Jan 2025

Our Story

The sky is the limit at Meltwater. 

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.  

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way. 

We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.  

So, in a nutshell, that's Meltwater. We love working here, and we think you will too. 

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Regionally responsible for Cybersecurity Solution and presales, driving growth, profitability, and world-class presales and solution excellence. Extensive experience in large-scale security bids, competitive costing, solution architecture, and transformation programs supporting regional business strategy.

Key Responsibilities

• Lead global presales for medium and large Cybersecurity Services deals, ensuring growth and margin objectives are achieved.

• Analyze the customer business and technical requirements to ensure the (sub-set of the overall) solution is aligned accordingly.

• Drive must-win and lighthouse deal pursuits with direct involvement in bid architecture and solution design.

• Develop and maintain competitive costing structures, including standard service models and customized models for specific client requests in collaboration with portfolio teams.

• Support solutioning and presales activities across all APAC, working on pure play Cybersecurity Services or cross business lines Cybersecurity Services for complex regional bids.

• Get the required solution design approvals from business and delivery according to the existing processes.

• Lead the regional Transition & Transformation (T&T) program with a centralized team of dedicated experts.

• Provide technical assurance and technical quality review on client facing documentation.

• Provide solutions and presales support to local countries for smaller opportunities.

• Contribute to global Cybersecurity Services strategy and portfolio positioning aligned with market dynamics.

• Support focused sales and marketing campaigns to accelerate growth and win rate.

• Actively contribute to Cybersecurity Services Global Leadership initiatives.

Technical Requirements:

• Technical leadership in Security Operations, SIEM, AI Security, MDR, Application and Infrastructure Security, Identity and Risk Management, Cloud and Workplace Security, as well as Data Protection and Encryption.

• Deep knowledge about technology, market situations and benchmarking of Cybersecurity Services.

• Familiar with local and International Standards associated with Cybersecurity Management services (Chinese Cybersecurity Law, MITRE ATT&CK®, ISO27001, NIST etc)

• Very good knowledge of IT best practices and market methodologies to design end-toend solutions.

• Ability to design end-to-end solutions based on standard portfolio (service catalogue) and associated solution modules / building blocks.

• Deep knowledge of best practice standards and market methodologies to develop and manage requirements.

• Ability to design and validate business cases on associated costing to the designed solution and migration.

• Deep knowledge in various methodologies to estimate effort and in Atos’ standards for estimation (estimation tools & methodology, estimation guidelines).

• Deep knowledge on security risk management (assessment, mitigation, residual cost calculation).

• Ability to present and negotiate the technical parts (incl. cost impact) in contract negotiations with decision maker on content area.

IT Manager

• Oversee daily operations, maintenance, and support systems to ensure high availability and performance
• Manage & change control processes and system enhancements.
• Lead the design, implementation, and maintenance of IT infrastructure.
• Lead end-to-end IT and SAP projects from planning to implementation
• Define project scope, timelines, resources, and risk management plans.
• Drive system integration, testing, data migration, and process improvements.
• Managed IT budget planning, cost control, and vendor spending.
• Manage relationships with vendors, contractors, and service providers.

REQUIREMENTS

• Bachelor’s degree in IT, Computer Science, or related field.
• Haz experience managing SAP systems and IT infrastructure.
• Strong project management experience with full lifecycle delivery.
• Knowledge of network infrastructure, system integration, and IT security practices.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience in vendor management and budget control.

                       Salary: up to $7,200

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

At Cariflex, we specialize in developing, manufacturing and markets specialty polymers and its latex that bring remarkable value and improve lives worldwide. We are on the lookout for a talented and detail-oriented Payroll and Compensation & Benefits (C&B) Analyst / Manager to join our dynamic team. In this key role, you will focus on regional payroll, C&B and Performance Management processes within Cariflex.

Payroll and C&B

1. Monthly payroll processing and co-ordination with the 3rd party service provider for Singapore, Japan and Malaysia. Main contact point with 3rd party service provider for all countries.
2. Conduct review of 3rd party payroll vendor to ensure service level agreements are met.
3. Support the administration of employee benefits programs such as insurance, flexible benefits, and wellness initiatives.
4. Lead the annual Global Performance Management Cycle including goal setting, mid-year reviews and year-end performance evaluations linking to salary increase and bonus incentive program.
5. Manage the C&B cost projection, budget and analysis and collaborate closely with finance team.

HRIS

1. Develops and leads analytics, reporting and dashboard using advanced data reporting/visualization tools (e.g. Power BI, SharePoint Online etc.)
2. Accountable for the accuracy and integrity all employee data maintained in the HRIS system (BIPO)
3. Generate reports and insights related to compensation, performance ratings, bonus payouts and benefits utilization.
4. Support HR budgeting and workforce planning exercises.

1. Bachelor's degree in business, science or engineering discipline required.
2. Minimum 8 - 10 years’ of experience in payroll and C&B in a manufacturing environment
3. Proficient in using Microsoft excel. Strong knowledge of HRIS systems, including configuration, customization, and integration with other systems. Analytical and data driven.
4. Experience in payroll, data analysis, reporting, and presentation of HR metrics.
5. Excellent project management, communication, and interpersonal skills.

• Private Health Insurance
• Training & Development
• Performance Bonus

Product area

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. 

Additional job description

The Information Security Engineering (ISE) Technical Program Manager (TPM) team leads the charge in safeguarding Google and Alphabet's extensive product ecosystem. We equip developers to build secure applications across Core, Cloud, and hybrid environments, ensuring users can trust our products. Our core mission includes, we advocate for best practices and secure coding principles to minimize vulnerabilities across our products and services. We design and implement solutions that protect user data and infrastructure, maintaining the highest levels of security. We create scalable and efficient processes and tools to strengthen the security posture of Google and Alphabet products. ISE is at the forefront of securing AI products, and leveraging AI to scale our security solutions.

Qualifications

Job responsibilities

• Manage the full lifecycle of complex security initiatives, from initial requirements planning with stakeholders to final deployment and launch across Google’s infrastructure as needed.
• Lead engagements with engineering partners across multiple teams to drive the adoption of centralized security solutions.
• Translate complex security requirements and challenges into actionable project plans, proactively identifying and mitigating risks to project timelines. Define, track, and report on key program metrics to demonstrate measurable risk reduction and program health to executive leadership.
• Align team-level security objectives with broader organizational engineering plans, ensuring that commitments are met on schedule and blockers are surfaced early.
• Guide the development of well-lit paths, including self-service documentation, training materials, and codelabs, to support product teams in migrating to secure standards with minimal direct intervention.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience. 
  
• 5 years of experience in program management.
  
• 5 years of experience working with or managing programs related to security, or infrastructure.
• Experience with security engineering principles and practices.

Preferred qualifications

• 5 years of experience managing cross-functional or cross-team projects.
• Experience leading change management initiatives for technical deployments at scale.
• Familiarity with Google's infrastructure and development processes.
• Ability to contribute to the security community (e.g., open-source projects, publications, conference presentations).
• Ability to define and track technical and business metrics to measure program success.

-The managing 's responsibilities include developing and implementing strategic plans and company policies, maintaining an open dialogue with stakeholders, and driving organizational success.

-To be successful as a manager you should be able to manage and advance a business's strategic objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders, and authorities.

Job Objectives & Key Responsibilities:

1. Functional Support & Assistance (MA001)

• Ensure advanced understanding of clients’ business needs
• Collaborate with teams in drafting functional specifications
• Assist teams in interpreting and conceptualizing client-provided information

2. Implementation Support (MA002)

• Ensure compliance of technical specifications with functional specifications
• Support development teams during coding of processes and business rules
• Contribute to functional testing campaigns to ensure developments meet client requirements

3. Consulting & Knowledge Sharing (MA003)

• Monitor developments in payment-related areas (standards, regulations, legislation, etc.)
• Prepare and distribute documentation related to payment activities
• Provide training in functional areas within their expertise

Required Skills:

Knowledge & Expertise

• Payment industry
• PowerCard solution
• Writing functional specifications
• Data modeling techniques

Managerial Skills

• Client focus
• Commitment to keeping promises
• Initiative taking
• Problem solving
• Reporting & monitoring
• Quality & action plan involvement

Behavioral Skills

• Interpersonal skills
• Flexibility
• Ability to provide support and assistance
• Capacity for synthesis and analysis
• Business analysis

Job Holder Profile:

• Education Level: Master’s degree (Bac +5) or equivalent
• Experience: Minimum 8 years in payment systems, functional analysis, or related roles

Regret to inform you that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Lead end-to-end delivery of enterprise IT projects involving data platforms, cloud migration, ETL pipelines, reporting systems, and system integration.

Manage technical project planning, resource allocation, budgeting, risk control, dependency tracking, and delivery timelines across multiple workstreams.

Coordinate with business users, solution architects, data engineers, developers, QA teams, and vendors to define requirements and implementation plans.

Drive projects related to data lakes, big data platforms, cloud-native architecture, governance frameworks, batch and real-time data processing solutions.

Monitor technical milestones, environment readiness, testing cycles, cutover activities, and production deployment to ensure stable project delivery.

Ensure solutions align with architecture standards, security controls, compliance requirements, data quality rules, and operational support processes.

Lead teams in agile and structured delivery models, resolve technical and project issues, and provide regular progress reporting to stakeholders and management.

Lead end-to-end delivery of enterprise IT projects involving data platforms, cloud migration, ETL pipelines, reporting systems, and system integration.

Manage technical project planning, resource allocation, budgeting, risk control, dependency tracking, and delivery timelines across multiple workstreams.

Coordinate with business users, solution architects, data engineers, developers, QA teams, and vendors to define requirements and implementation plans.

Drive projects related to data lakes, big data platforms, cloud-native architecture, governance frameworks, batch and real-time data processing solutions.

Monitor technical milestones, environment readiness, testing cycles, cutover activities, and production deployment to ensure stable project delivery.

Ensure solutions align with architecture standards, security controls, compliance requirements, data quality rules, and operational support processes.

Lead teams in agile and structured delivery models, resolve technical and project issues, and provide regular progress reporting to stakeholders and management.

Job Overview:

We are seeking a hands-on Analytics Lead to turn customer and operational data into actionable insights that drive measurable business impact. Reporting to the Head of Customer Experience and the Head of Data, you will design CX measurement frameworks, build dashboards and pipelines, and maintain AI models to improve NPS/CSAT, reduce churn, and optimize customer journeys.

Responsibilities:

• Customer Experience & Journey Analytics: Analyze priority journeys, build CX scorecards, identify improvement opportunities, and optimize conversion points using AI/LLM models.

• Data Management: Source and prepare data using SQL, enforce quality checks, and document datasets.

• Visualization & Self-Service Intelligence: Create and maintain dashboards in Tableau; standardize metrics across the organization.

• Advanced Analysis & Experimentation: Conduct statistical analyses and automate reporting using Python.

• Insights to Action: Deliver insights to journey owners and leadership, translating analysis into actionable, measurable recommendations.

• Collaboration & Governance: Partner with Data, Product, and CX teams on data models, governance, and privacy compliance.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field

• 4years of experience in analytics, BI, or data science.

• Advanced skills in SQL, Tableau, and Python for data extraction, visualization, and statistical analysis.

• Certifications: Tableau Desktop (Associate or Professional), Python programming (PCEP or PCAP).

• Strong communication and storytelling skills to convey insights effectively.

• Proactive, collaborative, and adaptable to changing business needs.

Job Responsibilities:

· Define and lead regional marketing strategy for benefits, rewards, and loyalty programs across key lifestyle pillars such as travel, dining, wellness, and entertainment, while shaping the benefits narrative across major sponsorship properties including sports, gaming, music, and fashion.

· Collaborate with product and strategy teams to localize and position the benefits narrative for the APAC region.

· Develop toolkits and marketing assets for clients and partners, covering brand positioning, value propositions, platform development, and messaging for key stakeholders.

· Translate and elevate diverse cardholder benefits into clear, compelling value propositions tailored to multiple target audiences.

· Partner with agencies, creative teams, and internal stakeholders to deliver high-impact content across channels.

· Adhoc tasks & projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 5 years of relevant marketing experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

We are seeking a motivated and detail-oriented Project Manager / Business Analyst to support the planning, coordination, and execution of IT transformation initiatives. This role requires significant stakeholder management skills, and will work closely with the Regional IT, cross-functional teams, local management, and external vendors team for successful projects delivery.

Responsibilities:

• Assist in planning and managing tech-related projects, from planning, execution, and successful delivery
• Track project milestones, deliverables, and dependencies
• Coordinate and manage cross-functional teams and vendors to ensure alignment, effective communication, timely execution, and provide timely updates to local management
• Assist in defining project scope and objectives, gathering and documenting business requirements from relevant stakeholders, and maintaining project documentation to track progress
• Assist to engage vendors to define project scopes, manage deliverables, and ensure that vendor activities align with project goals and timelines
• Conduct gap analysis and cost benefit analysis, as appropriate
• Conduct regular project meetings and prepare minutes / status reports to review progress, address issues, and ensure alignment with project objectives
• Perform all other necessary work duties as assigned by the reporting officer

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, ICT, Business Administration, or a related field.
• 1–3 years of experience in IT project coordination, management, or analysis.
• Knowledge of project management methodologies.
• Strong stakeholder management, problem-solving, analytical, and communication skills.
• Collaborative team player with excellent interpersonal and organizational abilities.
• Experience with MS Dynamics, CMMS, on-demand service applications, or RPA.
• Prior client-facing experience.

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Regional Senior Manager of Customer Experience Management (CxM), you will lead the regional CxM team to execute the global CxM strategy, ensure consistent customer engagement excellence, and demonstrate measurable business value across your region.

You will bring the CxM function from transformation to high-impact steady-state operations — ensuring consistent governance, predictable delivery, and tangible value creation for customers and SITA. The role is based in Singapore and reports to the Global Head of Customer Experience Management, Aircraft BU. 

Your role combines strategic leadership, operational discipline, and executive customer partnership — ensuring customer satisfaction, retention, and commercial growth.

WHAT YOU WILL DO

• CxM Execution & Maturity
• Execute the global CxM framework across the region, ensuring adoption of defined engagement models, governance, and tools.
• Embed customer segmentation and engagement cadences in all accounts.
• Ensure the team delivers consistent and value-based customer management aligned to global KPIs and playbooks.
• Identify opportunities to further mature the function — improving quality, efficiency, and customer impact.
• Customer Partnership & Escalation Management
• Act as the executive sponsor and escalation leader for key regional customers.
• Build and maintain trusted relationships with senior customer stakeholders to enhance collaboration, satisfaction, and retention.
• Manage major escalations end-to-end: communication, action plans, leadership visibility, and resolution.
• Drive Service Improvement Plans (SIPs) and ensure lessons learned are institutionalized.
• Commercial & Contract Value Optimization
• Ensure CxM activities clearly demonstrate value delivered vs. contract, supporting renewals and expansion.
• Partner with Commercial and Product Marketing teams to ensure alignment on renewals, upsell opportunities, and value-based adoption strategies.
• Embed commercial acumen across the CxM function to balance customer advocacy with business growth objectives.
• Operational Excellence
• Ensure accurate and timely input into Leadership Team Fleet meetings, CxM monthly performance reports, and business capacity planning cycles.
• Monitor customer health metrics (CSAT, NPS, retention, contract value) and act on trends.
• Customer RAG Management: Reduce the number of Red and Amber key customers in the region month-over-month through well-defined and executed resolution plans.
• Drive continuous improvement and efficiencies across core team processes.
• Challenge the status quo by identifying inefficiencies, questioning legacy processes, and driving continuous improvement across customer engagement, governance, and internal ways of working.
• Leadership & Team Development
• Lead and develop a regional team of approximately 10–15 Customer Experience specialists.
• Set clear goals, expectations, and development paths aligned to global and regional priorities.
• Foster a collaborative, accountable, customer-centric culture.
• Coach and mentor team members to enhance skills, business acumen, and customer engagement capabilities.
• Manage career progression, and learning initiatives to build a resilient, high-performing team.
• Ensure effective communication, motivation, and engagement through regular team meetings, performance reviews, and recognition practices

WHO YOU ARE

• 10+ years’ experience leading Customer Success or Experience teams in complex B2B IT environments supporting mission-critical systems, networks, or IT platforms.
• Strong ability to manage large, diverse teams and drive successful change-management transformations

• Proven track record in executing global strategies regionally and raising organizational maturity.
• Strong experience managing executive-level customers and critical escalations.
• Demonstrated ability to drive customer retention, upsell, and measurable business value.
• Excellent operational discipline, reporting, and KPI management skills.Strong commercial acumen with experience driving contract value optimization and revenue retention, and ability to partner with Sales and Product organizations.
• Exceptional communication, influencing, and leadership skills across cultures.
• Bachelor's degree in IT, Telecom or Business or equivalent
• ITIL Service Management experience

Nice to have

• ITIL or Customer Success certifications.
• Proficiency in additional languages.
• Aviation industry experience.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.